Smith & Friends Estate Agents (Darlington) Darlington reviews

★★★★★ 5/5

Trustpilot

Thank you Hartlepool Team!

After being left feeling really disheartened about selling my home following my experience with another estate agent, I was immediately put at ease when Craig came round to discuss a plan for moving forward. From start to finish, the transparency and communication from the whole Hartlepool team was fantastic. Everyone I dealt with was incredibly friendly, polite and helpful, and I always felt listened to whenever I had a question or needed some advice about my sale. That level of communication was so refreshing and made what can be a very stressful process feel much easier. I was particularly impressed with Joanne and the team for how quickly they provided feedback following every viewing. I think this is one of the most frustrating parts of selling a house, so having prompt and useful feedback each time made such a difference, thank you! Megan and Steph were also brilliant throughout the progression of my sale. They kept me updated at every stage, were always approachable when I had questions, and provided so much guidance and support along the way. I really appreciated how friendly and reassuring they both were throughout what could otherwise have been a very stressful part of the process. I’m so pleased that I chose Smith & Friends to sell my home. The whole team genuinely went above and beyond to make my experience a positive one, and I couldn’t recommend them highly enough. Thank you all so much for making the process so much easier and for being such a lovely, supportive team!

Becca · 12 September 2026

★★★★★ 5/5

Trustpilot

I would highly recommend the Darlington…

I would highly recommend the Darlington team. Michelle was in charge of our sale and gave excellent advice when it came to accepting a slightly reduced cash offer back in March. Unfortunately this took a lot longer than expected for a cash purchase, however this certainly was not due to the lack of support from Michelle who was always friendly & personable. Even when Michelle was absent everyone played their part in investigating my concerns regarding hold ups (work which the solicitors were not carrying out!) even to the point of persisting with contacting the buyers solicitor and buyer when they did not answer the phone! Everyone there worked as a team and if they don't know the answer they persisted until they got an answer and updated me. The sale completed today (5 months on) and I would like to thank everyone for their help & professionalism.

Val · 28 August 2026

★★★★★ 5/5

Trustpilot

Great estates agent

We cannot recommend Smith Estates highly enough. After our first house sale fell through, choosing Smith Estates was one of the best decisions we made. The difference in their approach was immediate and significant. From the outset, communication was professional, proactive, and personal. Rather than relying on messages and WhatsApp updates, they regularly picked up the phone, keeping us fully informed throughout every stage of the process. When we first met Richard, his reassuring manner and confidence immediately put us at ease. His proactive approach was exceptional, and thanks to his efforts, our house was sold before it even reached the open market. The quality and attention to detail that went into preparing the marketing materials and online listing were outstanding, even though, in the end, they were not needed because the property sold so quickly. What stood out most was the confidence and reassurance that Smith Estates provided throughout what can often be a stressful process. They expertly guided both us and our buyers through each stage of the sale, ensuring everything progressed as smoothly as possible. Once our offer was accepted, Richard handed the process over to Anna, and the transition was completely seamless. Together, they demonstrated what a great team looks like, working collaboratively, communicating clearly, and always ensuring we understood exactly where things stood. Their updates were comprehensive, timely, and incredibly helpful. We are enormously grateful to Anna, Richard, and the entire Smith Estates team for their professionalism, dedication, and support. They made a challenging process feel manageable and gave us confidence every step of the way. We would not hesitate to recommend them to anyone looking to buy or sell a home.

Consumer · 22 August 2026

★★★★★ 5/5

Trustpilot

Highly recommend

Our House move was difficult. The sale and purchase both proved challenging, the agents we were selling with and solicitors recommended by them were lacking customer care and seem to forget that moving home is a big deal to the client and extremely stressful in our case. Claire Aitken from Smith and friends (who we purchased through) was the saviour. She was lovely, seemed to really care and simply check in with us regularly to let us know what’s happening even if there wasn’t an update to give, which was very reassuring. She was very professional but in a ‘great with people’ kind of way and in honesty she was the only person who seemed to help us through the process and explained everything in simple terms, as a family who have never moved house before it’s a huge learning curve and this was a vital part of it for us. We now wish we had sold through smith and friends too and would highly recommend Stockton high street branch, they are friendly efficient and understand what you are going through, thanks again Claire and team!

Emma · 31 July 2026

★★★★★ 5/5

Trustpilot

Smith and Friends Ingleby Barwick

We used Smith and Friends Ingleby Barwick when buying our first home and had a great experience from start to finish. As first-time buyers, the whole process was new to us, but the team were helpful, professional and kept us informed throughout. Rachael and Andrea were always happy to answer any questions we had and made the process feel much less stressful. We would definitely recommend them to anyone buying a property.

Azka · 12 August 2026

★★★★★ 5/5

Trustpilot

Would definitely recommend

In what is one of the most stressful processes in life, Stockton Smith and Friends have been amazing. Lindsey and Claire have supported us throughout, and towards the end before exchange, Lindsey has been a huge help in a big chain to make sure it went to plan! I couldn’t be more thankful for the service we have received. Would definitely recommend

Emma · 26 August 2026

★★★★★ 5/5

Trustpilot

Excellent sale!

Excellent service from valuation to completion from the Hartlepool office. Craig was very friendly, knowledgeable and realistic during valuation and all office staff we dealt with, especially Nicola and Rachel, very efficient, friendly and helpful. A professional service. Good communication throughout. We would definitely recommend to others. A smooth, stress free sale. Many thanks!

Anne · 21 September 2026

★★★★★ 5/5

Trustpilot

Smith and friends hartlepool are…

Smith and friends hartlepool are fabulous friendly very knowledgeable and have assisted me on my sales without any trouble at all.i have dealt with Nicola and kirsty so a big massive thank you girls they always helped me and made things easy and stress free thank you again 😊 hopefully ive found my forever home if not ill be back 😊 x

Dot · 17 July 2026

★★★★★ 5/5

Trustpilot

Exemplary

Excellent estate agents who go above and beyond to help their clients, nothing was a bother Joanne was amazing, they are so friendly very approachable, helped us from start to finish, never had estate agents like theses i wouldn't go anywhere else, that's genuine honestly if your looking to sell your home I really would use smith and freinds, we wanted to say thankyou from williams family, we settled into our new home its so peaceful loads wildlife beautiful walks into yarm,we have an owl likes to keep us awake but its cute lol anyway thankyou so much angie 😊

Angela · 6 October 2026

★★★★★ 5/5

Trustpilot

Smith &Friends Estate Agents Hartlepool

The staff at Smith &Friends Estate agents in Hartlepool were amazing, from the beginning I felt they really were invested in making the sale and buy as fluent as possible, they have a online app called Keyflo which basically updates you every step of the way so we’re kept up to date on everything, Joanne was very helpful , also the photographer who came and did the photos and video was so helpful, would recommend Smith & Friends to anyone thinking about selling their property.

Alison · 2 October 2026

★★★★★ 5/5

Trustpilot

I had a great experience with this… Lindsey and team

I had a great experience with this estate agents. Lindsey and the team were fantastic from start to finish. They were friendly, professional, and always quick to respond to any questions or concerns I had. The whole process was made much smoother thanks to their support and clear communication. I really appreciated how helpful and approachable everyone was. I would definitely recommend Smith and friends to anyone looking for a reliable and efficient estate agent.

Jess · 16 March 2026

★★★★★ 5/5

Trustpilot

Good service provided

Good service provided. Nicola was outstanding with ultra clear communications and updates. In spite of a drawn out sales cycle due mainly to buyers solicitor being very slow I was confident the team were doing all they reasonably could to get my sale over the line.

Martin · 3 July 2026

★★★★★ 1/5

Trustpilot

Rent Elsewhere. Office Amazing. Man In Charge Mark An Absolute Moron.

Complaint Sent To Smith And Friends. Hi, No, the balance will not be paid, in fact I will be taking you to the small claims court. The service from you and everyone in the office was always five star. Mark deserves to go to jail for the way he treated me and the other residents in this block. The kitchen was completely peeled from day one. We agreed that he would remove all the fronts, take them away, sand them and repaint them. He even gave me a completed door as an example of the finished work. All photographed, all times and dates documented. Instead he sent a moron around who used out of date paint and painted them in the flat. The paint ran, he painted over the handles and left half of the peeling off from cupboards as he found them and left. As the paint was out of date, I still have the tin, it came off as soon as I attempted to clean it. It took me around 12 to 15 months to get the rest of the work in the flat done. That's after one million emails to that moron and 17 visits to you and the staff in the office, all times and dates documented. Everything meeting at your offices recorded on my mobile. You attempted to fix the boiler five times. On the fifth time, which I also recorded, the man you sent said that the boiler should never have been attempted to be repaired at all. You then, and only then, replaced it after leaving me and my daughter without hot water. In that time the boiler leaked all of the water under all of the flooring in the kitchen and hallway and in the summer the stench was unbelievable. I reported this to your offices endless times. All recorded in my mobile phone, all documented. The kitchen floor bubbled all over. All photographed. All times and dates documented. After 12 to 15 months, I have all the emails, that moron who runs the show agreed to replace the flooring in the kitchen, hallway and bathroom. You then sent yet another moron who said he was there to only fit lino in the kitchen and nowhere else. He wasn't even authorised to fit the metal bar between the lino and the carpet. When he did he did it so badly that my daughter cut her foot. All photographed and documented. The lino that the moron you sent bubbled straight away and he didn't even bother to fit behind the fridge. All photographed, all documented. The carpet then fraid after hoovering it as it was fitted so badly and I had to glue it. The pool of dirty water you quote from your inspection that you say you have no idea where it comes from, comes from the flat above who every single time the flat above takes a shower it leaks into my bathroom. Just looking at the state of the ceiling. I have confirmation from the flat above that after six attempts you were still unable to fix the problem. The leak went directly through my electric light fitting which posed a serious electrician hazard to myself and my 12 year old daughter. I was forced to move as my daughter no longer felt safe to stay. I also have a recording of a meeting I had at your office where I was told that Mark only uses the cheapest people he can find. So no, I'm not paying you a single penny and I am taking you to court. In addition, anyone who comes to view that flat will be told to rent elsewhere. The very least I expect back is my bond plus compensation. I expect you to inform the the owner of these flats and that moron Mark fired. Unless you talk to the owner and make me an offer after four odd years of putting up with this shit, do not contact me again and I will see you in court. Shocking. Disgusting. Sergio. Show quoted text

SERGIO · 2 October 2026

★★★★★ 5/5

Trustpilot

Exceptional service!

We honestly couldn't have asked for a better experience with Claire Grundy at Smith & Friends Estate Agents. Buying a home can be stressful, but Claire made the whole journey so much easier with her kindness, professionalism, and constant support.

Kat · 18 July 2026

★★★★★ 5/5

Trustpilot

Positive Experience with Smith & Friends

My dealings with Smith & Friends was really positive. They answered emails quickly and helped me with many queries being my go between with the owners of the house I was purchasing. My needs were taken into consideration at a very stressful time and in particular Claire Aitken was very helpful. Thank you for all your time and patience.

Claire · 29 September 2026

★★★★★ 5/5

Trustpilot

Our first house move

To Abby, Michelle, Lee, Mark & John at the Darlington branch. Couldn’t thank them enough from start to finish, from the first initial consolation with Mark coming in was professional, got our property up within 24hours, excellent photos, excellent layout, the price he said was what we had in mind, they have a fixed fee so even better, got full price for what we wanted, we sold within 2 weeks. Inside the branch from Abby and Michelle dealing with our property start to finish were absolutely amazing, very well knowledgeable and new every step, even chased things up for us before and after hours, even when times got hard they were there helping in every way they could. John and Lee took phone calls in between, very polite and well represented a good laugh when we were stressing. All these guys are a credit to the company and we couldn’t recommend and thank them enough for everything they did for us. All the best guys!

Katie · 27 August 2026

★★★★★ 5/5

Trustpilot

friendly and professional staff

friendly and professional staff, Lee was very assertive And kept us updated! he had had very good communication the process was very smooth and easy, would recommend this estate agents to anyone wanting to buy or rent!

Chloe · 13 July 2026

★★★★★ 4/5

Trustpilot

Good service and communication from the estate agent

Good service and communication. Someone was always available to help if needed and kept us up to date with progress. The staff were all very friendly and helpful. Being able to contact our buyers estate agent and solicitor was helpful. The photos of our house and the sales pack were excellent showing the property at its best.

Mr · 30 September 2026

★★★★★ 5/5

Trustpilot

My experience with smith and friends is…

My experience with smith and friends is very good.Nikki is the lady who handled my tenancy for almost 3 years and she made me so comfortable by her quick response.She is very professional and friendly at same time.Thank you so much Nikki,lots of love xx

Moti · 19 April 2026

★★★★★ 5/5

Trustpilot

Ingleby Barwick - Home Sale

A huge thank you to Andrea and the wider team at Smith and Friends for providing a 5-star service! They supported me with the sale of my property from start to finish, making the entire process seamless and stress-free. I cannot recommend them highly enough, they are simply brilliant at what they do!

Luke · 8 October 2026

★★★★★ 5/5

Trustpilot

House Sale

Our experience with the Stockton Office team during a recent house sale was excellent. We found all of team to be very professional, proactive and friendly. A special mention to Jaynie who was great and helped guide us through the sale, Thank you !

R · 28 March 2026

★★★★★ 5/5

Trustpilot

Outstanding - helpful, kind & professional!

I recently worked with Manj and his team for a house purchase. I cannot recommend this agency enough! Manj was considerate and kept me updated promptly, working on my behalf to ensure a smooth transaction. No question was too trivial for him to answer and as a first time buyer, this kind of help was invaluable - he really is a credit to the agency. I also briefly dealt with Rachel at a stressful time in the transaction, who was incredibly kind and helpful - she made the entire situation much easier to navigate. I cannot recommend the team highly enough, they are hard working and actually make you feel as if they have the best interests of the buyer in mind - which is rare to find. Thank you so much.

Lauren · 5 February 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service

The whole experience from valuation to completion was first rate. The helpful advice and assistance from the entire team at the Middlesbrough office, especially Elaine was invaluable. I do not hesitate to recommend Smith & Friends Estate Agents.

Christine · 26 April 2026

★★★★★ 5/5

Trustpilot

Great service from everyone I spoke to…

Great service from everyone I spoke to there and as a first time buyer Abby went above and beyond to help me.

Ian · 3 July 2026