Trusted Agent profile · Darlington
★★★★★
764 reviews across 3 platforms
7 Duke Street, Darlington, DL3 7RX, DL3 7RX
Smith & Friends Estate Agents (Darlington)'s office in Darlington, at 7 Duke Street, is rated 4.8 out of 5 across 764 reviews on three platforms, including 90 Google reviews rated 4.3.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
TrustpilotRachel and Nicola made my Christmas!!
The whole team (Hartlepool) were great from start to finish. A special mention to Rachel and Nicola who kept me informed throughout and even chased a troublesome solicitor/ builder every day for me to ensure I moved in as early as possible. Thankyou for your dedication and tenacity. Have a very Merry Christmas and a Happy New Year!! 🥳
5/5
TrustpilotI used this company after it was…
I used this company after it was recommended to me and to their word it was a good experience, Contact was made every step of the way, i would especially like to thank Andrea for keeping me up to date with any concerns i may have had..For a quick easy stress free sale i would definitely use smith and friends estate agents again.
Thank you Margaret for your 5 review. It is greatly appreciated by us all.Best WishesMark SmithManaging Director
5/5
TrustpilotAbsolutely incredible
Absolutely incredible, as a first time renter i had a lot of questions, but they never seemed to get sick of me and gave me all the support i needed. Especially Lee on lettings, he was amazing. Thank you all again
5/5
TrustpilotExcellent service and friendly
We recently sold our house with Smith and friends. Their service was fantastic all of the staff we dealt with especially Joanne and Rachael always found time to talk to us. It was not an easy sale as our first buyer pulled out at the last minute, the staff then ensured our house was seen and we had another new buyer pretty soon. All of my calls where taken in a professional and friendly manner and no query was too much hassle for them.
5/5
GoogleFrom start to finish Olivia Bowes has made sorting out renting a new house an absolute breeze. She was always quick to answer questions and never made us feel like we were asking too much or annoying her. We now have access to our new rented property and we are very happy. Olivia has provided a professional and welcoming experience from Robinson’s and I’m sure embodies their values every day. Thank you Olivia, we look forward to being a tenant under Robinson’s.
Thank you Kind regards Mark Smith Managing Director
5/5
TrustpilotGreat Estate Agent
I have dealt with lots of estate agents over the years but smith and friends are brilliant. Mark Hodgson and his team go above and beyond to help in anyway that they can. It feels like they genuinely care which is rare in the property world these days. If you are considering selling your home, give these guys a call as you will not be disappointed!
Thank you for your 5 star review Jake, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotI recently used Smith and Friends for…Renting out my property
I recently used Smith and Friends for the find a tenant service to rent out my property. Lee was very helpful and always on the end of the phone or email for quick replies when needed. Very smooth service from Lee and would use them again in the future.
5/5
TrustpilotBeing kept up to date from Start to finish
Being kept up to date. Email notifications.
Thank you Liz for your 5 star review. Kind regards Mark Smith Managing Director
5/5
TrustpilotHartlepool Staff
Each member of staff, from sales Megan, & Nicola, after sales - support Catherine, Racheal have been excellent, very efficient. From arranging viewings and negotiating offers through to the completion of sale. Particularly when acting as a reliable and trustworthy intermediary with ourselves and vendors. We have been filled with great confidence and enthusiasm throughout the process. We would like to thank Charlie, and Craig particularly who escorted us in several viewings and were happy to assist with any queries we had.
Thank you Deb for your brilliant review of our Hartlepool team, they will be delighted to read your kind words.Best WishesMark SmithManaging Director
5/5
TrustpilotBefore anything else
Before anything else, I would like to commend and give 5 stars to Claire Aitken who from the start of our process show the property and negotiate to the vendor and to us very well. She's very professional on making follow-ups and client friendly.
***Update 30/6/2026 - 7.45pm Following our conversation yesterday, I appreciate your call Mr Manejero. The emails that were sent were to make sure the point was not missed, by highlighting it in red wasn’t meant to be make it sound stressful or angry but to make sure points were noted as the vendor was keen to make sure the sale was proceeding. I will feed that back to the sales progressor and look forward to a successful relationship going forward. You have my number for any queries you may have, Kind regards Mark Smith Managing Director Thank you for your review Mr Manejero and the positive comments about Claire. Please can you email me directly at marksmith@smith-and-friends.co.uk as I would like to discuss your review with you and find out where the comments came from. I have looked through the file notes and cant find any comments like you have mentioned. I believe it didn't complete as you need to give authority to the solicitor and as you appreciate we will have a vendor wanting to know what the situation was. I look forward to hearing from you and we can set a call up as I pride myself on the standards my team sets, if we have fallen below that then I will look into this. Kind regards Mark Smith Managing Director
5/5
TrustpilotHartlepool Branch recommendation
We used the Hartlepool branch to sell our home and they've been great! This is the first time we sold a house and we needed help to navigate the process. The whole team (Craig, Rachael, Nicola, Steph, Joanne - everyone we dealt with) have been professional and supportive. They have also been honest and reassuring when needed. Highly recommend.
Thank you for your 5 star review of our Hartlepool team, we really appreciate your kind words and review. Kind regards Mark Smith Managing Director
5/5
TrustpilotGreat service from the initial…
Great service from the initial onboarding to completion. Sale was of our parents house and we were not local so everything was dealt with remotely.Process of viewing notifications was smooth especially as we were not local and Darlington office attended all viewings for us. Joy managed completion efficient and smoothly, putting up with our queries in a professional manner and always prompt to respond to them, including chasing lawyers on both sides when necessary Would highly recommend.
Thank you Mrs Brown for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotFirst Glass service-The whole team worked so well together…
The whole team worked so well together from marketing, sales visits to completion, the KeyFlo system kept me informed as well as the personal touch of sales progression calls, First Glass Service
Thank you Thomas for your 5 star review, Kind regards Mark Smith Managing Director
5/5
TrustpilotBuying and selling Marton Branch
We sold and bought with the Marton branch of Robinson’s, the service we received was exceptional. Communication was fantastic, We were kept fully informed the whole way, no need for relentless chasing for updates. When our buyer lost their mortgage Robinson’s helped him find another so we didn’t lose the sale or the house we were buying. It’s like you are getting a really personal service, they are so supportive, they genuinely care. If we were to ever sell again I wouldn’t go anywhere else. (Many thanks Steffi and Elaine)
Hi Jan, thank you for your review of our Middlesbrough team, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotHighly Recommend
Right from the very beginning, this company has been a pleasure to work with, customer service is second to none and always go the extra mile to ensure the best possible service in every category. Would highly recommend Smith & Friends to anyone wanting to deal with a professional company whether that be buying or selling. Special thank you to Rachael and Catherine for their support throughout my buying journey.
Thank you Nathan for your 5 star review of our Hartlepool office, it is greatly appreciated.Kind regardsMark Smith Managing Director
5/5
TrustpilotDarlington Office
I have just purchased a property from the Estate Agents Darlington office. I must admit my first few contacts were a little lacklustre and didn’t inspire confidence, however once I started dealing with Joy and her team I was very impressed. Joy was exceptionally helpful, responsive and really wonderful to work with, she really made my experience as a first time buyer easy and I’ll always be grateful to her.
Thank you for your review James of our Darlington office and Joy. We hope you're enjoying your new home.Best WishesMark Smith Managing Director
5/5
TrustpilotService with a smile!
We used this company to buy our lovely new house in Darlington. We relocated from the South East. The transaction between the sellers location and us were long distance so it involved a lot of work. Joy was very helpful with the smooth transaction and always cheerful and patient. We would highly recommend this estate agency in Darlington.
Thank you John & Helen for your 5 star review of our Darlington team. We hope you are starting to settle into your new home.Best WishesMark SmithManaging Director
5/5
TrustpilotOutstanding customer service experience - thank you Darlington team!
The Darlington office have been superb with my recent purchase. They exceeded my expectations. Joy kept me fully informed throughout the process - she is very professional, reliable and I appreciate she was available to communicate with. These days so much is via email and it’s nice to be able to speak rather rely on email only. Joy was proactive with my requests and actually a step ahead on many occasions! Joy is a real asset to the Darlington sales progression team and I would be most happy to be assisted by Joy and Robinson’s again. Many thank yous!
Thank you for your review of our Darlington team and Joy, it is greatly appreciated by the whole team.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe staff made the sad occasion of…
The staff made the sad occasion of selling my house a lot easier. They were very easy to speak to with any issues and helpful in every way possible.
Thank you for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleWe had the pleasure of using this estate agent’s when purchasing our property. Katherine was the first person who we dealt with and who guided throughout the sale. Her professionalism, expertise and friendly manner made the whole experience so much easier. We also felt that by carrying out a lot of the documentation face to face in the office gave it a personal touch. We can highly recommend this estate agent
Thank you
5/5
TrustpilotExcellent!
Nothing was too much trouble and all the team, especially Joy, were incredibly helpful from start to finish. I had my eye on a property for a long time and they kept me in the loop until I was able to make an offer and ultimately purchase my dream home. Communication from Joy was excellent and extremely efficient. She made the whole moving process easy when we all know how stressful it can be. Thank you so much
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotBeen looking for a home for over 2years
We wanted to thank smith and friends team for there hard work .Especially Rachael as she has lovely people skills and I really appreciate her being in touch even when there was nothing to report from the solicitors. She helped put my mind at ease ,when I was stressing about everything.We wanted to acknowledge Megan as she was a big part in helping us find our family home.We are so excited we are finally getting our home after a long 2 years Journey ,we are looking forward to the future.Thank you again to everyone at Smith and friends.Wishing the team a wonderful Christmas.Jules and Dan
5/5
TrustpilotA big thank you to all the staff at…
A big thank you to all the staff at Smith and Friends, Stockton. They were both very friendly and very supportive whilst we sold and bought properties with them. A particular thank you to Lindsey, who supported us during a stressful sale, responding swiftly to emails and keeping us up to date.
5/5
TrustpilotWe had a great experience selling with Robisons of Darlington
We had a great experience with Robisons of Darlington sold our house within a week.Ufortuantly we had a multiple difficult situations with the buyer not any fault of robinsons but was handled really well and eventually had the outcome we wanted. I would like to give a shout out to Joy Cuddas who helped us every step of the way and went above our expectations certainly with difficult situations we had with the buyer.
Thank you Matty for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
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