Trusted Agent profile · Darlington
★★★★★
767 reviews across 3 platforms
7 Duke Street, Darlington, DL3 7RX, DL3 7RX
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Darlington, at 7 Duke Street, is rated 4.8 out of 5 across 767 reviews on three platforms, including 91 Google reviews rated 4.3.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
TrustpilotOrganised and professional
Owning a portfolio, I spread the management across three agencies. Smith & Friends is certainly organised and professional. The departments are very well structured and the customer service is excellent. I would have no hesitation in recommending their services.
5/5
TrustpilotFriendly staff
All staff were so friendly and accommodating. They were easy to contact and always available to speak to us. Andrea was always at the end of the phone giving us an update and keeping us right with selling and purchasing
3/5
GoogleI had an issue where they randomly cancelled my viewing, causing much inconvenience, but thankfully I was given a full apology, reimbursed the transport costs, and given a full video tour of the property I wanted to view. They're decent people and have done well to make up for the mistake.
Dear Harry, I shall look into the reason for the cancellation by our client and come back to you during today. Kind regards Mark Smith Managing Director
5/5
TrustpilotExceptional service
From the initial contact made to arrange a viewing to the completion of the purchase, everyone we dealt with at Smith & Friends was friendly and professional. The stress of buying a house was removed from ourselves as we knew we were in safe hands.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotTop class Estate Agent
We have recently sold our house via the Ingleby Branch and to a man I cannot fault anybody in the office. Andrea and Manj mainly handled the viewings and sales progression but everyone was so patient and gave great advice whenever I needed it. As the house was empty we left everything to them including the viewings which made the whole process simple and stress free. I wouldn't hesitate recommending Smith & Friends to anyone who is looking for an agent to sell their house. Top class, friendly and knowledgeable service from a very experienced estate agency. Thanks again! NT
Thank you Neil for your fantastic review of our Ingleby Barwick team. We greatly appreciate your kind words.Best WishesMark SmithManaging Director
5/5
TrustpilotReview of Smith & Friends
Myself and my husband are currently renting a property through Smith & Friends, our main contact is Nikki from the Marton Office.Nikki is very helpful and professional, as any questions or queries were dealt with promptly.I feel that we have a lovely bond now.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotFantasic stall elaine was
Fantasic stall elaine was. Reeze to deal with.
Thank you Norman for your 5 star review of our Middlesbrough team in particular Elaine. Kind regards Mark Smith Managing Director
5/5
TrustpilotVery Professional
Nicola and the team made the sale run smoothly. They were extremely friendly and happy to help with any queries I had. Everyone I spoke to were very professional and nothing was too much trouble
Thank you Jo for your 5 star review of Nicola and our Hartlepool team.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery efficient and professional staff
Very efficient and professional staff. Always calm and empathetic when things aren't quite going to plan!Willing to help and organise appointments with other professionals, and provide local knowledge when needed. This was particularly important to us as we are not from the area. Thank you Rachel and Catherine for your support.
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
GoogleHi, Olivia and the team were fantastic, had 5 viewings over the bank holiday weekend and could have had at least another 5. Property was re-let within a month of the old tenants moving out. Olivia sorted all the paperwork out very efficiently and quickly. Well done all, will be using you again.
Thank you Steve for your review, Kind regards Mark Smith Managing Director
5/5
TrustpilotAmazing Team
Very highly recommend. Big thank you to Craig and the girls in the office, always there when we needed advice on the sale of our property and finding us our forever home. We cant thank you enough. Very professional and friendly even when we were a bit stressed they were there to help.
Thank you Andy for your review of our Hartlepool team, we all greatly appreciate it.Best WishesMark SmithManaging Director
5/5
TrustpilotSold my first home with Smith & Friends…
Sold my first home with Smith & Friends (Stockton), all the girls were amazing & so helpful! My house sold very quick & the team.guided me through the whole process. Have already recommended S&F!
Thanks you Miss Brownless, for your review if our Stockton team, we really appreciate your kind words. Best Wishes Mark Smith Managing Director
5/5
TrustpilotExcellent service received upon selling our property.
The service we received was very friendly and assisted with any queries we had. We were-always kept in the loop with any updates.Lyndsey was our agent who looked after us. Very efficient and very friendly. We are very pleased with the service we received.Many thanksBrian Mulhearn
Thank you Brian for your 5 star review.Best WishesMark SmithManaging Director
5/5
TrustpilotClaire Aitken
Claire Aitken was really helpful showing us around the property I was interested in as well as telling me info about the local area as well as other opportunities that may be of interest to me. As a leader in sales I appreciate good and honest service. In times like today it’s important keeping great staff who do a great job.
Thank you Arsalan for your review.Best WishesMark SmithManaging Director
5/5
TrustpilotGreat service and communication all the time
The staff were great and friendly, they chased buyer and solicitors to progress the completion of sale and gave regular updates.
Thank you Richard for your 5 star review, Kind regards Mark Smith Managing Director
5/5
TrustpilotProfessional and supportive
Every staff member has been supportive and kept us up-to-date throughout the sale process. They have given accurate advice in a timely manner and would thoroughly recommend Smith & Friends.
Thank you Carole for your 5 star review. Kind regards Mark Smith Managing Director
5/5
TrustpilotSmith & Friends Darlington office…
Smith & Friends Darlington office managed to sell my rental property within 3 weeks. I found all the staff really helpful.
Thank you Greg for your 5 star review. Kind regards Mark Smith Managing Director
5/5
TrustpilotGood experience
The charges for selling our property were very competitive. The staff were friendly and efficient, and kept us up to date with what was happening. Would use them again.
Thank you David for your 5 star review. We greatly appreciate your kind words. Best Wishes Mark Smith Managing Director
5/5
TrustpilotVery professional and supportive.
Sorry this is late in posting... Thank you so much Andrea, Eleanor and Mark for your support throughout the sale of my property. I faced stressful times, however, you all reassured me and supported me every step of the way, even when the house was sold you still listened. Very professional. THANK YOU! Xx
Thank you Miss Kinder for your 5 star review of our Ingleby Barwick team. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotPROPERTY SALE/RENTAL
I wished to sell a property and asked this company to handle the sale for me. I was unable to receive an acceptable offer so this company very quickly found me an excellent tenant/rental income. Everything was handled very professionally and I am delighted with the service given.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotLindsey in the Stockton branch was…
Lindsey in the Stockton branch was absolutely brilliant through a turbulent process, she really did put the hard yards in for us despite hitting several brick walls. Can’t thank her enough.
Thank you Rob for your 5 star review, happy new home! Kind regards Mark Smith Managing Director
5/5
TrustpilotHelpful friendly staff
Helpful friendly staff, efficient, and professional.
Thank you Paul for your 5 star review, we greatly appreciate your kind words. Best Wishes Mark Smith Managing Director
5/5
TrustpilotAll the staff involved in my house…
All the staff involved in my house search and now renting have been fantastic with everything
Thank you Paul for your 5 star review, we greatly appreciate your review. Best Wishes Mark Smith Managing Director
5/5
TrustpilotExcellent service from Andrea and…
Excellent service from Andrea and Rachael, from start-finish. I would definitely use and recommend Smith & Friends.
Thank you Ian for your 5 star review of our Ingleby Barwick team in particular Andrea & Rachael. We greatly appreciate your 5 star review. Kind regards Mark Smith Managing Director
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