Trusted Agent profile · Darlington
★★★★★
766 reviews across 3 platforms
7 Duke Street, Darlington, DL3 7RX, DL3 7RX
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Darlington, at 7 Duke Street, is rated 4.8 out of 5 across 766 reviews on three platforms, including 91 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Darlington) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
TrustpilotI have used Smith and friends for a…
I have used Smith and friends for a number of years for our rental properties. They have successfully sourced tenants of a good calibre and who still remain tenants . Recently Nikki and Richard smoothly brought a new rental to the market, sourced good calibre tenants once again. . I would have no hesitation in recommending Smith and friends for renting, selling or buying
1/5
TrustpilotI would not sell my house with these…
I would not sell my house with these people badgered while I was buying advised by one not to have a survey to realise when I bought the house ive water leaks everywhere and drains not covered for sewage ..no pipes going into drain from boiler ive had a plumber out who also noticed all this aswell.unhelpful unless they are pushing a sale don't care about the buyers so if I sell it won't be through these .I would like to add some of the girls are lovely and was helpful and did do a lot while I was buying but the attitude of some of the others that's caused this review
***update 12:26pm 2/8/24***Email sent to Karen with copies of notes offering a survey referral to Trew Surveying.I have advised I will review the call log on my return from annual leave and contact Karen with my findings. Mark SmithHi Karen Thank you for your review. I shall be looking into this and listening to all calls on return from annual leave as I am surprised we have advised not to have a survey. If you can email me with a timeline of events and who advised not to carry out a survey and I shall contact you on my return. My email is marksmith@smith-and-friends.co.ukWe do care about our vendor and buyers as you can see from many previous reviews.I look forward to speaking soon.Kind regardsMark SmithManaging Director
5/5
TrustpilotOu experience with this estate agent…
Ou experience with this estate agent was exceptional and significantly superior to others. Craig came to our first meeting very well prepared, He had researched the area and the selling details of current and recent similar properties. He suggested a significantly higher selling price that two other local agents. We had almost twenty viewings in the next week. All managed by S&Fs, we accepted an offer that was more than ten percent higher than the other agents suggested. They were efficient, helpful and professional throughout. I highly recommend
5/5
TrustpilotOutstanding customer service
From the moment our house was put on the market to the day of completion we were so pleased that we asked Smith and Friends to sell our house. Everything about the selling process was expertly and professionally explained to us in person. The advertising of the property was superb with extras such as drone footage. Throughought the sale we were kept up to date of proceedings by the diligent, courteous and friendly staff. Altogether a positive experience and recommend Smith and Friends for your next property sale/purchase.
Thank you John for your wonderful review of our Stockton team. We all greatly appreciate your kind words and thank you for using our services.Kind regards Mark SmithManaging Director
5/5
GooglePut my property up for sale and arranged for numerous estate agents to visit me and give a valuation. When the manager from Smith and friends Louis visited I immediately felt he was very genuine. After speaking to him I cancelled all other valuations and following his advice I had a buyer within a week. So far so good, outstanding work from Louis and all the staff at Smith and friends who have been extremely helpful and supportive and taken a lot of the stress and anxiety off my shoulders. Thanks to you all. Five stars at least 👍
Thank you Alan for your 5 star review. It is greatly appreciated by the team and I. Kind regards Mark Smith Managing Director
1/5
GoogleBlocked my driveway , politely asked to move but ignored me to go inside a clients house for hours , couldn't get my car on the drive and there is no where else to park.
***UPDATE*** From your photo I have identified the driver and spoken to him. He said he spoke a person at a neighbouring property as Mark explained he would be there for no more than 10 minutes to scan the outside of the property with the virtual tour camera. He never entered the property so your review is factually incorrect. We also have a tracker record on the vehicle and will be able to show you the time it was parked there. I look forward to hearing from you. I do apologise for any inconvenience caused but I don’t think your review reflects what I have been advised by my manager. Kind regards Mark Smith Managing Director Hi John, please can you contact me, marksmith@smith-and-friends.co.uk I don’t know which property this relates to due to the insufficient information provided. I look forward to hearing from you. Kind regards Mark Smith Managing Director
5/5
TrustpilotWould highly recommend
Excellent communication from start to finish. Staff friendly and helpful throughout. Would highly recommend.
Thank you Martin for your 5 star review of our Ingleby Barwick office. Kind regards Mark Smith Managing Director
4/5
TrustpilotOverall good service
There was a good number of prospective buyers. Staff arranging viewings were efficient but also had time to chat. Staff liaison with my legal firm was good. I should have been notified that the EPC was out of date and that it was not their responsibility to do this.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotPoperty Sale
Made selling our elderly mother’s property very easy with good communication and service
Thank you for your 5 star review, Kind regards Mark Smith Managing Director
5/5
TrustpilotGood experience dealing with this estate agents
Smooth communication is the highlight of the service received from this estate agent
Thank you for your 5 star review, Kind regards Mark Smith Managing Director
5/5
TrustpilotDarlington branch is excellent
The manager of Darlington branch was very helpful , he made an excellent video of our home which I am sure sold our house to a person out of the area.The sales progression manager was excellent, keeping us informed at every point. She was very approachable answering our questions as and when needed which made the sale and purchase run more smoothly.I wouldn’t hesitate to use Smith and Friends Darlington Branch again and would happily recommend them to others.
Thank you Carol for your 5 star review of our Darlington team.Kind regards Mark Smith Managing Director
5/5
TrustpilotGood fast efficient service conducted…
Good fast efficient service conducted professionally by Nikki and her team, kept upto date with information and with very good ' people' and communication skills, pleasure to do business with.
5/5
TrustpilotGreat communication
Claire Grundy in the Stockton branch was super pro-active, friendly and helpful throughout my entire tenancy start to finish. Great communication even whilst I was on the other side of the world in New Zealand! Thanks Claire, your help was invaluable ☺️
5/5
TrustpilotHayden was amazing over email and…
Hayden was amazing over email and phone, he was very fast to respond and very friendly. Ken showed me round the property he answered all my questions and was extremely nice, giving me lots of information on the property
Thank you Chelsea for your review of Hayden & Ken at our Stockton office, it is greatly appreciated.Best WishesMark SmithManaging Director
3/5
TrustpilotDisappointed
I was a buyer in this process.Not enough staff to allow us to view the house when we wanted. Viewing staff pleasant.Sales staff very helpful with negotiation with vendor. Sales progression could have communicated more frequently and did not seem to know very much about vendor details or timings. I had the impression she was totally overworked.When we picked up the keys the staff member I spoke with was unhelpful and dismissive. Disappointing experience.
Thank you Mr & Mrs R for your valuable feedback. As you can see from previous reviews this standard you have experienced it’s the standard we deliver. I shall contact you directly as I would like to know more a little about the viewing scenario as we have 3 outworkers who can undertake viewings. Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat experience selling a home
Great experience selling a home! The team were all amazing from start to finish. Great communication through the whole process. Would definetly use them again.
Hi Mrs Saunders, thank you for your 5 star review of our Darlington team. We greatly appreciate your kind words. Best Wishes Mark Smith Managing Director
5/5
TrustpilotGreat Communication
Robinson’s were our first experience with estate agents and they made it such a positive one. Great communication throughout, from viewing properties, to listing and selling ours. Nicola was very helpful, easy to get hold of and generally made the process feel less daunting. Will definitely use Robinson’s again.
Thank you for your fantastic review Emma.Best WishesMark SmithManaging Director
5/5
GoogleHaving used Smith and Friends in Darlington a number of times I would highly recommend them. We particularly liked their style of marketing and their adverts on Rightmove definitely stand out from the crowd. The photographs are of a very high standard and information is presented in a clear and concise fashion. The sales team were very proactive in order to achieve a sale and kept us informed at all times. The excellent service continued with Joy in sales progression. She communicated with us regularly and was very attentive to ensure our sale went through. The whole team went above and beyond therefore I would definitely recommend them.
Thank you Michelle for your thorough and fantastic review. It is greatly appreciated by us all. Happy New Year! Kind regards Mark Smith Managing Director
5/5
TrustpilotVery informative throughout the process…
Very informative throughout the process of selling our property. Great communication throughout from Megan who was excellent and understanding of our situation.
Thank you David for your 5 star review of our Hartlepool office. Kind regards Mark Smith Managing Director
5/5
TrustpilotWell done Steffi!!
I had a lousy solicitor,one of your recommended ones but Steffi Hughes kept me informed of the progress,or lack of it by being in contact with solicitors on each side of the sale and keeping me abreast of her findings, nothing was too much bother!!!
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service fabulous staff.
Fabulous service from all the team. Toni who valued my property was excellent. Elaine was fantastic at keeping me informed every step of the way. I cannot praise them enough. Will use again if I ever move. Thank you guys at Marton Road branch your fantastic.
Thank you Mr Wright for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
3/5
TrustpilotWhilst the experience with the staff at…
Whilst the experience with the staff at the Marton branch was good, as far as we were concerned the iamsold team were part of the bigger team and our experience with them was frustrating. Initially we were told that the auction process would take up to 56 days. The initial offer was accepted on 9/1/24. Completion did not take place till 23/4/24, 103 days later. The delay cost us financially due to the changes in CG tax. We later found out that the buyer wanted to purchase as a business that was not even registered till the end of January. This was the reason for the excessive delay. The communication throughout from iamsold was poor with emails from our solicitor often not being responded to. Unfortunately this reflects on your business as this is who we signed the contract with.
Thank you for your review. I am sorry to read your comments regarding the auction team, I have passed your comments onto them.Kind regardsMark SmithManaging Director
5/5
TrustpilotThankyou Darlington!
I used the Darlington office to buy my property and couldn’t be more satisfied with the service I received. My purchase had a large amount of sentimental value and both joy and Michelle were so invested it made the experience a lot less stressful. Highly recommend these guys and I can’t thank them enough :)
Thank you Nicola for your review. I will pass your kind words onto Joy & Michelle. Thank you, Mark
5/5
GoogleWe rented a property through the Darlington branch and the service was amazing. Olivia was the one helping us and she explained everything in simple terms and clearly which really helped us. Thank you so much we would definitely recommend. 11/10
Thank you Paige for your 5 star review, we greatly appreciate it. Kind regards Mark Smith Managing Director
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Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Darlington) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
