Trusted Agent profile · Darlington
★★★★★
766 reviews across 3 platforms
7 Duke Street, Darlington, DL3 7RX, DL3 7RX
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Darlington, at 7 Duke Street, is rated 4.8 out of 5 across 766 reviews on three platforms, including 91 Google reviews rated 4.3.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst house purchase!
Very helpful and friendly! Quick to get back to you, and very well organised! Helped throughout my whole process!
Thank you for your 5 star review, Kind regards Mark Smith Managing Director
5/5
TrustpilotSmith and Friends were very honest…
Smith and Friends were very honest about the valuation of our home. They know the local market very well. They have been proactive about the viewings and helping with the negotiations fir the offer.
5/5
TrustpilotStockton Branch
Lindsey in the Stockton office has gone above and beyond to help close the sale of my mams property. Chasing soliciters and buyer up. Always available for an update.
Thank you Yvette for your 5 star review our of Stockton team. Kind regards Mark Smith Managing Director
5/5
TrustpilotReally great experience all really nice…
Really great experience all really nice staff. We especially need to say thanks to Olivia who was amazing. She answered all our questions and was really supportive the whole way through. As first time letters it was a really positive experience and having Olivia made it really easy
Thank you Evelyn, we really appreciate your time and review of our Darlington team and Olivia in particular. She will be delighted to read your kind words.Kind regardsMark SmithManaging Director
5/5
TrustpilotHad a good experience throughout
Thank you Asma for your 5 star review. Kind regards Mark Smith Managing Director
5/5
TrustpilotAmazing service from start to finish
Amazing service from start to finish. Extremely efficient, kept up to date with progress every step of the way.
Thank you Julie for your 5 star review, we greatly appreciate your kind words. Best Wishes Mark Smith Managing Director
4/5
TrustpilotHouse Sale Aug 2024
The start of the process was great and the getting us engaged in the process was good, sold a great vision for the company and the process, this wasn’t always followed through at the same speed with slow comms, E.G the selling vendor always seemed one or two days ahead of Smith and Friends. Smith and Friends need to look at the flow of data and some times too many people are involved which creates delays and frustrations for the seller. Overall good but could have been much better with some simple tweaks. Thanks
Hi Lee, Thank you for your valuable feedback. We are continually reviewing our processes to make for a better experience.Best WishesMark SmithManaging Director
4/5
TrustpilotVery helpful staff especially Lee who…
Very helpful staff especially Lee who was very helpful and reassuring about the process at a time when rules for renting were changing
3/5
TrustpilotLimited professional input
Friendly interactions throughout but only limited support and advice provided. At the viewing stage the staff member freely admitted she had no knowledge of the property and was attending on behalf of one of her colleagues. Offer stage support was fine. But later in the process, when I needed support to deal with an issue with the seller it felt that they were reluctant to get involved. I understand the seller is ultimately their client but all the same it was difficult to see what professional expertise they brought to the party. Disappointing.
Hi Claire, thank you for your review. I have contacted the office manager for his feedback on this and I shall contact you shortly.Kind regardsMark SmithManaging Director
5/5
TrustpilotReliable. Honest and candid
Reliable, well resourced agency. Candid valuer. Helpful staff with good systems who follow up on any issues. Not over reliant on internet systems and readily available to discuss to face to face on on the phone
5/5
Trustpilot100% recommended. Excellent service.
I don’t normally leave reviews but I sold through Smith and friends and what can I say other than a sincere thanks to the Darlington staff who were recommended to me through a colleague. I was kept informed and up to date through the whole process and they were very helpful and responsive with any questions I had (which was a lot!). I would not hesitate to recommend Smith and Friends, they are top notch at what they do.
Thank you Mr Cook for your 5 star review of our Darlington team. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
1/5
GoogleRecently sold my property through smiths and friends and initially very impressed. The lady that valued it was very professional and helpful and the man who took the photos and video did an excellent job. The after sales however was a different story. Hardly any contact after it was sold ..no updates, I was getting more info from my buyers and my solicitors. On the day of the sale my buyers solicitors had forgotten to send their money resulting in a huge delay. I was 20 Mins late dropping My keys off and I had a very shirty joy (aptly named) ring me to ask where I was as my buyers were waiting !! Er not my fault !! Walked into the office to drop the keys / hostile environment .. no asking how it’s gone etc. then went to pick my keys up from Northgate for my house - totally different experience - greeted with a smile, invited to sit down, asked how it went, given a welcome to your new home goodies box … it’s the little things that count. Considering I spent just short of £2.5k with smith and friends I felt that they took my money and ran and for that reason I won’t be recommending.
Hi Yvonne, I am very disappointed to read your review and I will contact you to discuss this further. My email is marksmith@smith-and-friends.co.uk Kind regards Mark Smith Managing Director
5/5
Trustpilotvery good service you give use with…
very good service you give use with selling our house i could not wish for a better company thank you all we would highly recormend smith and friends all how work for them great company
5/5
TrustpilotHighly Recommend ***
Amazing! Ellie from the ingleby Barwick branch assistance in finding a new home was truly exceptional. Her expertise, dedication, and care throughout the entire home search process were invaluable. Ellie's deep knowledge of the housing market and her commitment to understanding my needs made the experience smooth and stress-free. Her attention to detail and personalized approach ensured that I found the perfect home. I am grateful for Ellie's guidance and support, and I highly recommend her to anyone in search of their dream home. Thank you, Ellie, for making this journey so positive and rewarding. You are a superstar :)
Thank you for your fantastic review of Ellie and our Ingleby Barwick team. We and Ellie greatly appreciate your kind words.Best WsihesMark SmithManaging Director
5/5
TrustpilotFantastic from the first contact very…
Fantastic from the first contact very good information at all stages, Attention to detail in all the photographs, We had a offer in 2 days and sold it to them. Thank you so much
4/5
TrustpilotVery pleasant and helpful women
Very pleasant and helpful women, when things got a bit stressful they were there for me !
Thank you Thomas for your review, Kind regards Mark Smith Managing Director
5/5
GoogleI would like to say many many thanks to Katherine Quinton for all her help in dealing with us in the buying of 11 Wylam Avenue, she went above and beyond in the prompt action in aiding us sorting out our financial proof etc, she was very friendly and courteous and nothing was too much trouble for her, also all the other ladies in the shop were very friendly and courteous too, making it pleasant experience in what is a usually stressful experience, thanks to all concerned.
5/5
GoogleGreat communication, great staff to deal with. Kept informed at every stage, Mum’s bungalow was market quickly and efficiently, achieving over the advertised price. Thank you to every one. Michelle Lakin is excellent as is the whole team, with Lois at the helm. Keep up the great work!!!
Thank you
5/5
TrustpilotExcellent service and communications
Charlotte, Leah and the team did a great job getting the sale done after an earlier offer accepted was unexpectedly withdrawn. Highly recommended.
5/5
TrustpilotRental Property
I can’t praise Smith & Friends enough! They bent over backwards for me! I would recommend them to anyone. I would like to personally like to thank Mark & Hayden for all your efforts, it’s very much appreciated!
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
Trustpilot"Outstanding Service - Highly Recommended!"
From the very first interaction, their professionalism and dedication were evident. Ellie took the time to understand exactly what I was looking for and went above and beyond to find the perfect property that met all my needs.The communication throughout the process was exceptional. They kept me informed at every stage, answered all my questions promptly. The entire process, which can often be stressful, was made smooth and seamless.If you are looking for a reliable and efficient letting estate agent, look no further. Thank you for making this a stress-free and positive experience!
Thank you Maria for your fantastic 5 star review of our Ingleby Barwick team and in particular Ellie.It is very much appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotThey where helpful and gave me timely…
They where helpful and gave me timely updates through the process of purchasing our home
Thank you for your 5 star review, Kind regards Mark Smith Managing Director
5/5
GoogleLouis came to appraise my property last week. He was so knowledgeable, profressional and really went away and did the research on my property as it’s a quirky one. Thanks again and I won’t hesitate to use you guys if I do decide to sell! Thanks Fran
Thank you
5/5
TrustpilotLovely, friendly staff & stress free …
Everyone I’ve spoken to at the Ingleby Branch has been amazing. Victoria and Andrea especially have been lovely & helped throughout the whole process. It was a long 7 months so the help was very appreciated during the ongoing stress. They happily reached out to contacts for me when I struggled to get responses so kept things moving. Overall great experience :)
Thank you for your fantastic review Emily. Our Ingleby Barwick team will be delighted to read your kind words. Best Wishes Mark
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