Newest first, from every platform, with the office each review is about. First names only.
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5/5
TrustpilotSmith and friends hartlepool areβ¦
Smith and friends hartlepool are fabulous friendly very knowledgeable and have assisted me on my sales without any trouble at all.i have dealt with Nicola and kirsty so a big massive thank you girls they always helped me and made things easy and stress free thank you again π hopefully ive found my forever home if not ill be back π x
Dot Β· 17 July 2026 Β· Smith & Friends Estate Agents Ingleby Barwick
Agent replied Β· 24 September 2026
Thank you Dot for your 5 star review, of our Hartlepool team. We hope you are very happy in your new home.
Kind regards
Mark Smith
Managing Director
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5/5
TrustpilotExcellent service from Andrea andβ¦
Excellent service from Andrea and Rachael, from start-finish. I would definitely use and recommend Smith & Friends.
Ian Β· 17 July 2026 Β· Smith & Friends Estate Agents (Stockton on Tees)
Agent replied Β· 22 September 2026
Thank you Ian for your 5 star review of our Ingleby Barwick team in particular Andrea & Rachael. We greatly appreciate your 5 star review.
Kind regards
Mark Smith
Managing Director
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5/5
TrustpilotTo everyone involved @ Smith&Friendsβ¦
To everyone involved @ Smith&Friends were very helpful and professional and informative to get my sale completed, Iβd highly recommend the team @ the (Stockton Branch) much appreciated.
Darren Β· 17 July 2026 Β· Smith & Friends Estate Agents (Stockton on Tees)
Agent replied Β· 22 September 2026
Thank you Darren for your 5 star review of our Stockton team.
We greatly appreciate your review.
Best wishes
Mark Smith
Managing Director
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5/5
Trustpilotfriendly and professional staff
friendly and professional staff, Lee was very assertive And kept us updated! he had had very good communication the process was very smooth and easy, would recommend this estate agents to anyone wanting to buy or rent!
Chloe Β· 13 July 2026 Β· Smith & Friends Estate Agents (Stockton on Tees)
Agent replied Β· 22 September 2026
Thank you Chloe for your 5 star review.
Kind regards
Mark Smith
Managing Director
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5/5
GoogleGreat estate agent, always helpful and there to answer any queries.
Lesley Β· 12 July 2026 Β· Smith & Friends Estate Agents Ingleby Barwick
Agent replied Β· 12 October 2026
Thank you for your 5 star review Lesley, we greatly appreciate your kind words.
Best Wishes
Mark Smith
Managing Director
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5/5
GoogleI recently completed on a property purchase and wanted to thank Abbie and Michelle for all their hard work throughout the process.
The purchase was a long journey with plenty of challenges along the way. Throughout the entire process, both Abbie and Michelle were patient, professional, and always happy to help. They did a fantastic job of keeping communication flowing between myself and the seller, ensuring everyone was kept informed and reassured.
Their persistence, responsiveness, and support made a stressful process much easier to manage. I really appreciate all their efforts and would highly recommend them to anyone buying or selling a property.
Dean Β· 10 July 2026 Β· Smith & Friends Estate Agents (Middlesbrough)
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5/5
GoogleI had an excellent experience with Smith and Friends from start to finish. The whole process was handled professionally, efficiently, and with great communication throughout. A special thank you to Michelle, who was absolutely fantastic. She was friendly, knowledgeable, and always available to answer any questions, making what can often be a stressful process feel straightforward and manageable. Her dedication and support really stood out, and I felt well looked after every step of the way. I would highly recommend this estate agent to anyone looking for a reliable and professional service.
Jake Β· 10 July 2026 Β· Smith & Friends Estate Agents (Middlesbrough)
Agent replied Β· 10 October 2026
Thank you Jake for your 5 star review of our Darlington team in particular Michelle, I am sure she will delighted to read your review.
Kind regards
Mark Smith
Managing Director
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5/5
GoogleI used Smith & Friends, Darlington to find me tenants over the years and to finally sell my rental property. I always found them to be responsive, honest and transparent in their dealings with me. Recommended.
Greg Β· 10 July 2026 Β· Smith & Friends Estate Agents (Middlesbrough)
Agent replied Β· 10 October 2026
Thank you Greg for your 5 star review and for using our services over the years. We all greatly appreciate your kind words.
Best Wishes
Mark Smith
Managing Director
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5/5
TrustpilotVery friendly and professional staff
Very friendly and professional staff. They kept us up to date and were very helpful if we needed any advice or help.
Julie Β· 5 July 2026 Β· Smith & Friends Estate Agents Ingleby Barwick
Agent replied Β· 17 June 2024
Thank you Julie for your 5 star review.
Kind regards
Mark Smith
Managing Director
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5/5
TrustpilotA completely stress free sale β¦
A completely stress free sale from beginning to end. Great communication from the office staff who were happy to help wherever they could. It was an absolute pleasure to deal with everyone involved.
LynneD Β· 3 July 2026 Β· Smith & Friends Estate Agents (Stockton on Tees)
Agent replied Β· 22 September 2026
Thank you for your 5 star review,
Kind regards
Mark Smith
Managing Director
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5/5
TrustpilotGreat service from everyone I spoke toβ¦
Great service from everyone I spoke to there and as a first time buyer Abby went above and beyond to help me.
Ian Β· 3 July 2026 Β· Smith & Friends Estate Agents (Stockton on Tees)
Agent replied Β· 22 September 2026
Thank you for your 5 star review,
Kind regards
Mark Smith
Managing Director
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5/5
TrustpilotGood service provided
Good service provided. Nicola was outstanding with ultra clear communications and updates. In spite of a drawn out sales cycle due mainly to buyers solicitor being very slow I was confident the team were doing all they reasonably could to get my sale over the line.
Martin Β· 3 July 2026 Β· Smith & Friends Estate Agents (Stockton on Tees)
Agent replied Β· 22 September 2026
Thank you for your 5 star review,
Kind regards
Mark Smith
Managing Director
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5/5
TrustpilotFirst house purchase!
Very helpful and friendly! Quick to get back to you, and very well organised! Helped throughout my whole process!
Sophie Β· 3 July 2026 Β· Smith & Friends Estate Agents (Stockton on Tees)
Agent replied Β· 22 September 2026
Thank you for your 5 star review,
Kind regards
Mark Smith
Managing Director
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5/5
TrustpilotPoperty Sale
Made selling our elderly motherβs property very easy with good communication and service
Keith Β· 3 July 2026 Β· Smith & Friends Estate Agents Ingleby Barwick
Agent replied Β· 17 June 2024
Thank you for your 5 star review,
Kind regards
Mark Smith
Managing Director
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5/5
TrustpilotGood experience dealing with this estate agents
Smooth communication is the highlight of the service received from this estate agent
Viyaleta Β· 3 July 2026 Β· Smith & Friends Estate Agents (Stockton on Tees)
Agent replied Β· 22 September 2026
Thank you for your 5 star review,
Kind regards
Mark Smith
Managing Director
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5/5
TrustpilotThe staff was very dedicated
Rating only, no written review.
Nathan Β· 3 July 2026 Β· Smith & Friends Estate Agents (Stockton on Tees)
Agent replied Β· 22 September 2026
Thank you for your 5 star review,
Kind regards
Mark Smith
Managing Director
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5/5
TrustpilotThey where helpful and gave me timelyβ¦
They where helpful and gave me timely updates through the process of purchasing our home
Customer Β· 3 July 2026 Β· Smith & Friends Estate Agents Ingleby Barwick
Agent replied Β· 17 June 2024
Thank you for your 5 star review,
Kind regards
Mark Smith
Managing Director
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5/5
TrustpilotBefore anything else
Before anything else, I would like to commend and give 5 stars to Claire Aitken who from the start of our process show the property and negotiate to the vendor and to us very well. She's very professional on making follow-ups and client friendly.
Mr Β· 2 July 2026 Β· Smith & Friends Estate Agents (Stockton on Tees)
Agent replied Β· 22 September 2026
***Update 30/6/2026 - 7.45pm
Following our conversation yesterday, I appreciate your call Mr Manejero. The emails that were sent were to make sure the point was not missed, by highlighting it in red wasnβt meant to be make it sound stressful or angry but to make sure points were noted as the vendor was keen to make sure the sale was proceeding. I will feed that back to the sales progressor and look forward to a successful relationship going forward. You have my number for any queries you may have,
Kind regards
Mark Smith
Managing Director
Thank you for your review Mr Manejero and the positive comments about Claire.
Please can you email me directly at marksmith@smith-and-friends.co.uk as I would like to discuss your review with you and find out where the comments came from. I have looked through the file notes and cant find any comments like you have mentioned. I believe it didn't complete as you need to give authority to the solicitor and as you appreciate we will have a vendor wanting to know what the situation was.
I look forward to hearing from you and we can set a call up as I pride myself on the standards my team sets, if we have fallen below that then I will look into this.
Kind regards
Mark Smith
Managing Director
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4/5
TrustpilotSmith and Friends were a very goodβ¦
Smith and Friends were a very good estate agent to go with. They kept me informed at all times concerning my property interests. They were very kind, straightforward and helpful.
Mrs Β· 29 June 2026 Β· Smith & Friends Estate Agents (Stockton on Tees)
Agent replied Β· 22 September 2026
Thank you for your review,
Kind regards
Mark Smith
Managing Director
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5/5
TrustpilotGood service
Helpful, good service
Scott Β· 27 June 2026 Β· Smith & Friends Estate Agents (Stockton on Tees)
Agent replied Β· 22 September 2026
Thank you Scott for your 5 star review,
Kind regards
Mark Smith
Managing Director
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5/5
TrustpilotGreat service and communication all the time
The staff were great and friendly, they chased buyer and solicitors to progress the completion of sale and gave regular updates.
Richard Β· 27 June 2026 Β· Smith & Friends Estate Agents (Stockton on Tees)
Agent replied Β· 22 September 2026
Thank you Richard for your 5 star review,
Kind regards
Mark Smith
Managing Director
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5/5
TrustpilotExceptional care and attention toβ¦
Exceptional care and attention to detail particular mention to Elaine who goes over and above with excellent communication to keep you informed each step of the way
Pam Β· 27 June 2026 Β· Smith & Friends Estate Agents (Stockton on Tees)
Agent replied Β· 22 September 2026
Thank you Pam for your 5 star review of our Middlesbrough office,
Kind regards
Mark Smith
Managing Director
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5/5
TrustpilotWould highly recommend
Excellent communication from start to finish. Staff friendly and helpful throughout. Would highly recommend.
Martin Β· 26 June 2026 Β· Smith & Friends Estate Agents (Stockton on Tees)
Agent replied Β· 22 September 2026
Thank you Martin for your 5 star review of our Ingleby Barwick office.
Kind regards
Mark Smith
Managing Director
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5/5
TrustpilotCommunication was excellent
Rating only, no written review.
Mr Β· 26 June 2026 Β· Smith & Friends Estate Agents (Stockton on Tees)
Agent replied Β· 22 September 2026
Thank you Mr & Mrs Locke for your 5 star review.
Kind regards
Mark Smith
Managing Director
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