Trusted Agent profile
★★★★★
986 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
708
Reviews on Trustpilot
Business-wide
Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotJoy in particular was fantastic!
Joy in particular was fantastic at the Darlington branch. She kept me informed throughout the process and was a pleasure to deal with.
Thank you Rachel for your review of Joy and our Darlington office. Kind regards, Mark
5/5
TrustpilotBuying and selling
The team at Darlington office was more than helpful during our five months process of selling and buying our second property would recommend using this estate agent joy cruddas dealt mainly with this so a great a big thank you to her x
Thank you for your review of our Darlington team and Joy, they will be delighted to read your review. Best wishes, Mark
5/5
TrustpilotThanks to the whole team
Thanks to the whole team. Very professional and timely.
Hi David, thank you for your review of our Ingleby Barwick office. Kind regards, Mark
5/5
TrustpilotGood people's person.
Keeping me up to date with new properties on the market.My rent application going through was a very big applause for me. Chloe was with me all the way. Thank you very much Chloe Wardingham.
Thank you Siba for your lovely review of Chloe in our Middlesbrough office. Kind regards, Mark
5/5
TrustpilotReliable always keep you informed and…fantastic service
Reliable always keep you informed and liaise well with solicitors and give you that personal touch
Thank you, Janice, for your review of our Middlesbrough office. Best Wishes, Mark
4/5
TrustpilotVery helpful and efficient
Very helpful and efficient. A special thanks to Joy from the Darlington branch who's communications were spot on all the time.
Thank you, Ian, for your review of Joy and our Darlington team. Kind regards, Mark
5/5
TrustpilotVery helpful team
Very helpful in the purchase of my first home, highly recommend to any first time buyers out there.
Thank you Christian for your 5-star review. Happy New Home! Kind regards, Mark
5/5
TrustpilotThank you so much!!
Thank you so much for selling our home. From start to finish the process as been so easy and it’s been a pleasure having you as our estate agent. We can’t thank you enough!
Thank you, Laura, for your fantastic review of our Darlington office, it is greatly appreciated. Best Wishes, Mark
5/5
GoogleRating only, no written review.
Hi Callum, thank you for your review of our Middlesbrough office. Kind regards, Mark
5/5
GoogleRating only, no written review.
Thank you for review of our Middlesbrough office Elaine, Kind regards, Mark
5/5
GoogleRating only, no written review.
Thank you Derek for your review. Best Wishes, Mark Smith - Managing Director
5/5
GoogleSold my property with RTV within 5 days of listing it to the market, they had viewings already lined up and i achieved over my asking price in Coulby newham. The staff are friendly and offer excellent communication throughout the sale progression. I would highly recommended anyone selling in the Middlesbrough location to use this first class team
Thank you Dave for your kind review, it will be greatly appreciated by the team at Middlesbrough. Best Wishes, Mark.
5/5
GoogleA really great team, they are soo helpful, we are from down south, they bent over backwards to make it happen for us!! Thanks Again guys!!
Thank you for your review Angie, I will let the team at Hartlepool know your kind words. Kind regards Mark
1/5
GoogleGot to be honey, Charley is the most frustrating person to get an email from, even properties listed that day she refuses to let us view, as apparently they have maximum viewings!
Hi Ivy, please can you contact me at marksmith@robinsonsteesvalley.co.uk and I will look into your enquiry. Kind regards, Mark Smith - Managing Director Updated - thank you for your time and you should have received an email from me regarding the information we require to move forward. Thank you, Mark.
5/5
GoogleHi all l been try going to look at house all the time with Robinson for buy it how ever l can’t find the right one but when l need something or any help they are always there for help rigth people to buy rigth house on the right time you won’t be disappointed thanks for all staff 👌👌👌 …
Thank you Bayram for your review, it’s greatly appreciated. Best Wishes, Mark Smith - Managing Director
5/5
TrustpilotGreat staff
Great staff, special thanks to Richard & Steffi who kept me in the loop every step of the way .She really cared & definitely went the extra mile for me.Many thanks
Thank you for your 5-star review of our Middlesbrough office. Kind regards, Mark
5/5
TrustpilotExcellent service very knowledgeable…
Excellent service very knowledgeable team and answered all my queries in a timely manner and also contacted me regularly with updates
Thank you, Sandra, for your 5-star review of our Hartlepool team. Kind regards, Mark
5/5
TrustpilotShout out to val
We have dealt with robinsons the past 4.5 years and they have always went above and beyond. Val from the hartlepool office ws always there whenever we needed her and helped us throughout our tenancy at Dodsworth walk and would highly recommend dealing with val 5 star quality and would like to thank her for helping us finding somewhere else to live so quickly. We would have stayed if the landlord wasn't selling the property.
Thank you, Claire, your review is greatly appreciated, and I know Val will be delighted to read your kind words. Best Wishes, Mark
5/5
TrustpilotJoy was fantastic throughout a…
Joy was fantastic throughout a difficult moving process. She was helpful , considerate , communicated when necessary and extremely responsive. My solicitor ( a local firm ) said if you were selling a house you would want joy as the estate agent as she was excellent
Thank you, Laura, for your 5-star review. Best Wishes, Mark
5/5
TrustpilotEfficient service
I would like to thank Paige Liddle for all her help securing a tenancy of a property for me this week. She was amazing in getting everything done so quickly and efficiently. Her relaxed professional manner put me at ease in a very stressful situation.
Thank you, Tricia, for your 5-star review. it is greatly appreciated. Kind regards, Mark
5/5
TrustpilotMassive thanks to the sales team at Darlington
All of the Sales team at the Darlington office have been fantastically supportive throughout the process. Whoever I spoke on the day, was professional, courteous, polite and helpful, and never made me feel burdensome or silly for worrying about things and feeling anxious. Communication levels are excellent and pro-active. I was never left wondering what was happening, and if I was worried, Joy would get on the case and liaise with buyers, solicitors on both sides, and that was massively reassuring. My Mum has been a bag of nerves throughout, so I helped her with the Sale, and the Darlington team were so warm and kind to my Mum, which meant a lot. Thank you.
Thank you, Louise, for your 5-star review, it is greatly appreciated. Kind regards, Mark
5/5
TrustpilotAmazing Service and Staff
Andrea and Victoria have been so fantastic throughout my house purchase journey. I’ve very rarely had to chase for updates (unlike some of my friends/family have with other agents!). Always friendly, understanding and willing to chase up solicitors when you need. Can’t thank them both enough for taking the stress out of the process and making it a pleasure.
Thank you, Laura, for your review. It is greatly appreciated, Kind regards, Mark
5/5
TrustpilotExcellent service at the Darlington…
Excellent service at the Darlington branch. They provided guidance and advice when needed. A special mention to Katherine and Joy.
Hi Abigail, thank you for review of our Darlington team. Best Wishes, Mark
5/5
TrustpilotHad new boiler fitted by Liam
Had new boiler fitted by Liam - excellent job!Prompt, professional, very clean & tidy.Would recommend.
Thank you for your review of Liam our gas contractor.Kind regardsMark
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Smith & Friends Estate Agents and its branches won ESTAS awards in one year, most recently 2025.
ESTAS winners in one year, the group and its branches: 2025.
ESTAS awards by year, 20252025 4 Best in Postcode across four branches ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
The five Smith & Friends Estate Agents offices, by town:
Yes. At the ESTAS 2025 awards its branches won 4 Best in Postcode awards.
