Trusted Agent profile
★★★★★
986 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
708
Reviews on Trustpilot
Business-wide
Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat service would use again
Great service. Used twice now and staff are wonderful. They keep you informed every step of the way. Sold quickly and were proactive. I would highly recommend
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotOver All Brilliant service
Over All Brilliant service Well done All😁
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotProfessional, knowledgeable team
I found the team to be professional, knowledgeable and approachable, from my first contact to the final call confirming the sale had been completed. Through out the sales process the team proactively looked for a buyer for me and ensured I was updated after each viewing. Great customer service !
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotPROPERTY SALE/RENTAL
I wished to sell a property and asked this company to handle the sale for me. I was unable to receive an acceptable offer so this company very quickly found me an excellent tenant/rental income. Everything was handled very professionally and I am delighted with the service given.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotRichard watson made what was a very…
Richard watson made what was a very difficult process a lot easier to bare. Professional and also extremely helpful, nothing was ever too much trouble. Excellent service from start to finish. Thankyou ... Lisa
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotSmith and Friends provide a full and…
Smith and Friends provide a full and complete service. Equally professional and comprehensive at every stage of your sale. I've sold multiple properties with them over recent years and would not even consider going elsewhere.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotFive star service from Smith and Friends
We would highly recommend Smith and Friends. They were extremely proactive in order to achieve our sale and we were kept informed at all times. The marketing was excellent and their marketing on Rightmove really stands out from the crowd. The photographs were of excellent quality and the listing was clear and concise. Nothing was too much trouble. The excellent service also continued with Joy in sales progression who kept us up to date with everything and ensured our sale went through. We also purchased a property from them at the same time and this was handled extremely professionally also. We have used the Darlington office a number of times and wouldn't hesitate in recommending them.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service
Great service, tricky completion, girls in the office made it a lot easier to sort out. Helpful, pleasant and efficient
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery helpful throughout
Very helpful throughout. We had left the district and all communication was by phone and internet.
Thank you for your 5 star review.Kind regardsMark Smith Managing Director
5/5
TrustpilotI have been extremely happy how Smith &…
I have been extremely happy how Smith & Friends Estate Agents have looked after my property. At all times very professional and friendly, I would recommend them if you are wanting them to let out your property in the rental market.
Thank you Mr Peppert for your fantastic review. We greatly appreciate your kind words.Kind regardsMark Smith Managing Director
5/5
TrustpilotHouse sale
The team were excellent in helping me sell my late mam and dads house. From the valuation to the final sale all staff were very helpful and professional. We had some legal issues to overcome, however Lindsey was brilliant in chasing up the solicitors to progress the sale.Thanks you, and i would not hesitate in using Smith & Friends again.
Hi Mark, Thank You, for your 5 star review, it is much appreciated and our Stockton team are delighted to read your kind words.Best WishesMark Smith Managing Director
5/5
TrustpilotHighly Recommend
Right from the very beginning, this company has been a pleasure to work with, customer service is second to none and always go the extra mile to ensure the best possible service in every category. Would highly recommend Smith & Friends to anyone wanting to deal with a professional company whether that be buying or selling. Special thank you to Rachael and Catherine for their support throughout my buying journey.
Thank you Nathan for your 5 star review of our Hartlepool office, it is greatly appreciated.Kind regardsMark Smith Managing Director
5/5
GoogleI deal with Ingleby team - Mark, Chloe, and Victoria. They provide a excellent service for the management of rental accommodation. Been using them for over 10 years.
Thank you Baljinder for your review. Kind regards Mark Smith Managing Director
5/5
TrustpilotLovely and easy process with renting a…
Lovely and easy process with renting a new property, Chloe especially has been super helpful and I appreciate everything she has done!Great company all round. Thank you!
Thank you Jodie for your 5 star review of Chloe and our Ingleby Barwick office. It is greatly appreciated by us all.Kind regardsMark Smith Managing Director
5/5
TrustpilotDarlington Office
I have just purchased a property from the Estate Agents Darlington office. I must admit my first few contacts were a little lacklustre and didn’t inspire confidence, however once I started dealing with Joy and her team I was very impressed. Joy was exceptionally helpful, responsive and really wonderful to work with, she really made my experience as a first time buyer easy and I’ll always be grateful to her.
Thank you for your review James of our Darlington office and Joy. We hope you're enjoying your new home.Best WishesMark Smith Managing Director
5/5
TrustpilotAmazing service and allways so eager to…
Amazing service and allways so eager to help! Can’t recommend enough!
Thank you Marcus for your review, we greatly appreciate it.Best WishesMark Smith Managing Director
5/5
TrustpilotI can highly recommend!
We sold our Property this year through Robinsons Tees Valley, now Smith and Friends. Big thanks to Mark and his fabulous team for their professional service.
Thank you for your 5 star review, we greatly appreciate you taking the time to review our services and team. Kind regards Mark SmithManaging Director
5/5
TrustpilotSmith & Friends manage my rental…
Smith & Friends manage my rental property. They are always helpful and professional. I highly recommend their services.
Thank you Karen for your 5 star review.Kind regardsMark Smith Managing Director
5/5
TrustpilotComfortable in my house
Im new in the UK and Smith & Friends Estate made sure, that I felt comfortable in my house. So I wanna say thank you!
Thank you Rav for your 5 star review. We are happy you are comfortable in your home and greatly appreciate you taking the time to review us.Best WishesMark SmithManaging Director
3/5
TrustpilotI've received better periodical reports…
I've received better periodical reports than my last agents. Although a lot of my requests aren't being followed up and I'm having to chase them to resolve items.
Hi Jonathan, thank you for your review, I have asked Mark Hodgson to look into the follow up issues and report back to me. In the meantime if you wanted to contact me personally you can do so at marksmith@smith-and-friends.co.ukKind regardsMark SmithManaging Director
5/5
TrustpilotVery professional
Professional people who know the business. Always approachable and willing to answer any questions that may crop up. I was allocated one person from your office to deal with my case from beginning to end. Stress free. I would definitely recommend you to friends and family in the future. Well done.
Thank you Mrs Bellerby, we greatly appreciate you taking the time to write such a positive review.Kind regardsMark SmithManaging Director
5/5
TrustpilotReally great experience all really nice…
Really great experience all really nice staff. We especially need to say thanks to Olivia who was amazing. She answered all our questions and was really supportive the whole way through. As first time letters it was a really positive experience and having Olivia made it really easy
Thank you Evelyn, we really appreciate your time and review of our Darlington team and Olivia in particular. She will be delighted to read your kind words.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe Darlington office were simply…
The Darlington office were simply superb. I sold a house previously and I trust them to do a great job - which they did. Louis Holmes branch manager was so helpful and supportive and Joy the sales progresser kept me informed every step of the way. The whole team are attentive, caring and efficient. I was really surprised to sell my mother's house so quickly despite the down turn. Thanks tk the team the whole experience wasn't stressful at all. Highly recommend.
Thank you Caroline for your brilliant of Louis, Joy and the team at Darlington, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotI have dealt with Smith & Friends for rental properties management
I have dealt with Smith & Friends for over ten years on and off, rentals, purchases & sales. Dealing with Mark, Chloe and Victoria @ the Ingleby Office, the service and communication has been excellent.
Thank you Bal for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Smith & Friends Estate Agents and its branches won ESTAS awards in one year, most recently 2025.
ESTAS winners in one year, the group and its branches: 2025.
ESTAS awards by year, 20252025 4 Best in Postcode across four branches ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
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Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
The five Smith & Friends Estate Agents offices, by town:
Yes. At the ESTAS 2025 awards its branches won 4 Best in Postcode awards.
