5/5
TrustpilotFriendly service kept me upto date…
Friendly service kept me upto date regularly
Agent replied · 17 June 2024
Thank you for your 5 star review.Best WishesMark SmithManaging Director
Trusted Agent profile
Smith & Friends Estate Agents in Darlington, Middlesbrough, Hartlepool and 2 more
★★★★★
986 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
708
Reviews on Trustpilot
Business-wide
Our offices
Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
- Smith & Friends Estate Agents (Darlington)7 Duke Street, Darlington, DL3 7RX, DL3 7RX766 reviews · 91 on Google (4.3)40 in the last 90 days
- Smith & Friends Estate Agents (Middlesbrough)26 Stokesley Road, Marton-In-Cleveland, Middlesbrough, TS7 8DX, TS7 8DX742 reviews · 79 on Google (4.8)41 in the last 90 days
- Smith & Friends Estate Agents (Hartlepool)106 York Road, Hartlepool, TS26 9DE, TS26 9DE679 reviews · 29 on Google (4.4)41 in the last 90 days
- Smith & Friends Estate Agents Ingleby BarwickBarwick Lodge Ingleby Way, TS17 0RH671 reviews · 76 on Google (4.9)44 in the last 90 days
- Smith & Friends Estate Agents (Stockton on Tees)21 Bishop Street, Stockton, TS18 1SY, TS18 1SY617 reviews · 0 on Google40 in the last 90 days
Latest reviews from every Smith & Friends Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotThe customer service is very good and…
The customer service is very good and they keep you informed of everything including changes in laws. The report was very comprehensive and showed us how our property is being used
Agent replied · 17 June 2024
Thank you John for your 5 star review.Kind regardsMark SmithManaging Director
4/5
TrustpilotMark and Chloe in Ingleby Barwick…
Mark and Chloe in Ingleby Barwick office keep us informed and are usually able to help us with our questions. The date of the experience is not applicable as the help is ongoing.
Agent replied · 17 June 2024
Thank you Christine for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent
Claire, Lyndsey, and Janie were very professional and helped the sale to go through smoothly.
Agent replied · 17 June 2024
Thank you Mrs Cadwallader for your 5 star review. We greatly appreciate you taking the time to review our Stockton team.Best WishesMark SmithManaging Director
5/5
TrustpilotVery efficient and professional staff
Very efficient and professional staff. Always calm and empathetic when things aren't quite going to plan!Willing to help and organise appointments with other professionals, and provide local knowledge when needed. This was particularly important to us as we are not from the area. Thank you Rachel and Catherine for your support.
Agent replied · 17 June 2024
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent Letting agents
I have worked with this company in their capacity as letting agents and estate agents. I have always found them to be responsive, flexible, professional and knowledgable.
Agent replied · 17 June 2024
Thank you Zoe for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotThank you for being Letting Agent of…
Thank you for being Letting Agent of the year. Thank you for your patience and looking after our family of loyal tenants.
Agent replied · 17 June 2024
Thank you Richard, the Darlington team will be delighted to read your kind words.Best WishesMark SmithMark SmithManaging Director
5/5
TrustpilotThank you for all your help and…
Thank you for all your help and support. It’s been very important to look after our tenants who are very loyal and thank you for the outstanding service.
Agent replied · 17 June 2024
Thank you Richard for taking the time to write this review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotAwesome!
Awesome!Thank you
Agent replied · 17 June 2024
Thank you Mark SmithManaging Director
5/5
TrustpilotI both purchased and let a property in…
I both purchased and let a property in Darlington through the now Smith & Friends agency and my experience has been extremely positive. The team are both professional and friendly.
Agent replied · 17 June 2024
Thank you Mark for your 5 star review of our Darlington team.Kind regardsMark SmithManaging Director
3/5
TrustpilotCommunication better but still not great
Communication is better but still not great Not enough staff
Agent replied · 17 June 2024
Thank you for your review and I look forward to meeting you in the New Year as per our email exchange.Kind regards Mark SmithManaging Director
5/5
TrustpilotWonderful staff
We were always kept in touch with progress of sale.Staff are happy and helpfull
Agent replied · 17 June 2024
Hi Barbara, thank you for your 5 star review.Kind regardsMark SmithManaging Director
4/5
TrustpilotNo need to thanks
Rating only, no written review.
Agent replied · 17 June 2024
Thank you Colin for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Communication strong and they really care about what it feels like as the seller and buyer.Highly recommended
Agent replied · 17 June 2024
Thank you Angela for your review.Kind regardsMark SmithManaging Director
4/5
TrustpilotA very efficient friendly service
Very helpful friendly staff who kept me updated throughout the sales process.From the valuer to the office staff they were very professional.
Agent replied · 17 June 2024
Thank you Jan for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotReally polite and helpful staff
Really polite and helpful staff - thank you all.
Agent replied · 17 June 2024
Thank you for your 5 star review,Kind regardsMark SmithManaging Director
5/5
TrustpilotAmazing customer service
Friendly staff. Nothing is to much trouble. Would highly recommend
Agent replied · 17 June 2024
Thank you for your 5 star review Kim.Kind regardsMark SmithManaging Director
5/5
TrustpilotAlways excellent on communication and…
Always excellent on communication and helpful
Agent replied · 17 June 2024
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotWonderful Staff.
The staff at Smith and Friends of Marton where extremely helpful through out the process of selling my Fathers home and I would not hesitate to recommend them in the future.
Agent replied · 17 June 2024
Thank you Paul for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotAncroft gardens
Liased well, very helpfull and friendly staff
Agent replied · 17 June 2024
Thank you Angela for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotAlways easy to speak with some one.
Rating only, no written review.
Agent replied · 17 June 2024
Thank you James for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery easy process of buying
Very easy process of buying, Joy at the Darlington branch was really helpful and informative throughout.
Agent replied · 17 June 2024
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotPositive experience
Friendly helpful service, from start to finish.
Agent replied · 17 June 2024
Thank you Karen for your review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotThanks to Joy fpr progression my…
Thanks to Joy fpr progression my purchase of Eastbourne Road which such patience. Would definately reccommend her and the Darlington team.
Agent replied · 17 June 2024
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Smith & Friends Estate Agents and its branches won ESTAS awards in one year, most recently 2025.
ESTAS winners in one year, the group and its branches: 2025.
ESTAS awards by year, 2025
2025 4 Best in Postcode across four branches ESTAS 2025 winners
- Best in Postcode (4)ESTAS Best in Postcode 2025
Source: ESTAS winners lists, as published, linked by year.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Smith & Friends Estate Agents
Which Smith & Friends Estate Agents office has the most reviews?
Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
Where are the Smith & Friends Estate Agents offices?
The five Smith & Friends Estate Agents offices, by town:
- Darlington: 7 Duke Street, Darlington, DL3 7RX, DL3 7RX
- Hartlepool: 106 York Road, Hartlepool, TS26 9DE, TS26 9DE
- Ingleby Barwick: Barwick Lodge Ingleby Way, Ingleby Barwick, TS17 0RH
- Middlesbrough: 26 Stokesley Road, Marton-In-Cleveland, Middlesbrough, TS7 8DX, TS7 8DX
- Stockton-on-Tees: 21 Bishop Street, Stockton, TS18 1SY, Stockton-on-Tees, TS18 1SY
Has Smith & Friends Estate Agents won any awards?
Yes. At the ESTAS 2025 awards its branches won 4 Best in Postcode awards.
