Trusted Agent profile
★★★★★
986 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
708
Reviews on Trustpilot
Business-wide
Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotHelpful staff
The staff were very helpful with the sale of my house when I needed forms downloading they printed them out for me and even helped fill them out. I would like to say a very big thank you to Joanne from the Hartlepool branch she was amazing
Thank you Mrs Henzell for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotRecently sold my property through the…
Recently sold my property through the Ingleby Barwick branch, 5* service from speaking with Mark right through to dealing with Andrea towards the completion stage, the team were highly helpful and sorted out things often with a moments noticeWould highly recommend using this estate agent to buy/sell or let your property.
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotBest customer service
Best customer service . My lettings agent Chloe was wonderful . Took me though the entire process step by step .Loved the house warming gift box in the end .
Thank you Tricia for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent managing agent
Very responsive, friendly and professional.Great managing agent. Been with them for about 3 years and they have consistently provided best in class service.
Thank you Mohamed for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery efficient service and always kept…
Very efficient service and always kept me in the loop and a quick sale , very happy customer.
Thank you Mr Ivey for your 5 star review, much appreciated by us all.Best WishesMark SmithManaging Director
5/5
TrustpilotClass
Hi. Staff were very helpful and easy to talk to I would class. As very good estate agents
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat communication by Joy in the …
Great communication by Joy in the sales section. She always chased things up and kept everyone informed so things moved along smoothly Experienced and professional
Thank you Angela for your 5 star review, it is greatly appreciated.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat professional service great value…
Great professional service great value for money.
Thank you Alan for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotEasily contactable and always helpful
Easily contactable and always helpful, polite and considerate
Thank you Mr Newton for your 5 star review.Best WishesMark SmithManaging Director
5/5
GoogleRating only, no written review.
Thank you Ross Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Thank you for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Thank you for your review. Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Thank you Megan Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Thank you Chloe Kind regards Mark Smith Managing Director
5/5
GoogleGreat team of professionals. Couldn’t recommend them enough when it comes to buying a new home 👍🏽 …
Thank you Sam for your review. Happy New Home. Best Wishes Mark Smith Managing Director
5/5
GoogleReliable and honest great staff always keep you updated liaise well with solicitors would recommend 100%
Thank you Janice for your 5 star review. It is greatly appreciated. Kind regards - Mark Smith - Managing Director
5/5
GoogleBy far the best estate agent in Middlesbrough amazing service. Would 100% recommend!
Thank you Ben for your review, it is greatly appreciated. Kind regards Mark Smith Managing Director
5/5
GoogleOur bedroom ceiling was damaged after a roof leak. Craig and his team from Belle Properties were fantastic. They called within a day being given the job and within 4 days the work was completely plastered and re-painted. They tidied up after themselves, and were polite and considerate of me working from home. I wouldn't hesitate to recommend them to others.
Thank you for your 5 star review. I will pass your thanks onto Craig and his team too. We use contractors that are attentive to our tenants needs as well as doing a good and efficient job for our landlords. Best Wishes Mark Smith Managing Director
5/5
GoogleExcellent service from everyone at the Hartlepool office, especially Nicola Middleton. Thank you.
Thank you Graham for your fantastic review. Best Wishes Mark Smith Managing Director
5/5
GoogleVery knowledgeable, experienced and friendly staff. The best in Hartlepool for buying, selling or letting.
Thank you Terry for your review. Kind regards Mark Smith Managing Director
5/5
GoogleHas made selling my property so easy, Jo's phone calls every morning to give me an update will be missed
Thank you Lisa for your lovely review. Jo is a valued member of our team and we really appreciate your feedback. Kind regards Mark Smith Managing Director
5/5
GoogleOne of the best estate agents around, the staff are always available to help with you need it, any and all issues are always dealt with promptly.
Thank you Danny for your fantastic review. It is greatly appreciated. Kind regards Mark Smith Managing Director
1/5
GoogleStudent debt from 5 years ago meant Im was refused to even be put forward to a landlord despite offering 6 months upfront rent and a guarantor. If this is what renters face up north, I feel bad for them.
Updated 7 June 2023 Hi Stephen, I have still not had a reply to my offer for you to contact me about your review. As you are not a client of our we don’t hold your contact details. I do think your review is unjust as the criteria of our landlord doesn’t fit your profile. I hope you have found a property. Kind regards Mark Smith Managing Director Updated 23 May 2023- I note that I still haven’t heard from you regarding your review below. Hi Stephan, our landlords will usually give us a criteria of the what they are looking for. As you can appreciate this isn’t our choice and landlords will have different requirements depending on their needs. I don’t think this warrants a 1 star review of our service and I would like to speak to you. Please contact me at marksmith@robinsonsteesvalley.co.uk Kind regards Mark Smith Managing Director
5/5
GoogleMany thanks to Nicola and the team at the Hartlepool branch for their great work. Friendly and professional, and and negotiated 4 excellent offers on our property. Would definitely recommend them.
Thank you Alexandra for your 5 star review. It is greatly appreciated. Kind regards Mark Smith Managing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Smith & Friends Estate Agents and its branches won ESTAS awards in one year, most recently 2025.
ESTAS winners in one year, the group and its branches: 2025.
ESTAS awards by year, 20252025 4 Best in Postcode across four branches ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
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Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
The five Smith & Friends Estate Agents offices, by town:
Yes. At the ESTAS 2025 awards its branches won 4 Best in Postcode awards.
