Trusted Agent profile
★★★★★
986 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
708
Reviews on Trustpilot
Business-wide
Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHi, Olivia and the team were fantastic, had 5 viewings over the bank holiday weekend and could have had at least another 5. Property was re-let within a month of the old tenants moving out. Olivia sorted all the paperwork out very efficiently and quickly. Well done all, will be using you again.
Thank you Steve for your review, Kind regards Mark Smith Managing Director
5/5
GoogleFrom start to finish Olivia Bowes has made sorting out renting a new house an absolute breeze. She was always quick to answer questions and never made us feel like we were asking too much or annoying her. We now have access to our new rented property and we are very happy. Olivia has provided a professional and welcoming experience from Robinson’s and I’m sure embodies their values every day. Thank you Olivia, we look forward to being a tenant under Robinson’s.
Thank you Kind regards Mark Smith Managing Director
5/5
TrustpilotAmazing Team
Very highly recommend. Big thank you to Craig and the girls in the office, always there when we needed advice on the sale of our property and finding us our forever home. We cant thank you enough. Very professional and friendly even when we were a bit stressed they were there to help.
Thank you Andy for your review of our Hartlepool team, we all greatly appreciate it.Best WishesMark SmithManaging Director
5/5
GoogleRating only, no written review.
Thank you Kind regards Mark Smith Managing Director
5/5
TrustpilotWe are first time buyers and robinsons…
We are first time buyers and robinsons made it very easy and answered all questions we had. They always kept us updated with how the sale was going, Chloe was especially helpful and rang with updates everytime she'd heard from the solicitors on her end. If we were to Sell and mive again we would deffinetly use these. We would also recommend them to everyone who needed estate agents.
Thank you Sam for your 5 star review.Kind regardsMark SmithManaging Director
5/5
GoogleRating only, no written review.
Thank you Ross Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Thank you Vimmi for your review. Kind regards Mark Smith Managing Director
5/5
GoogleGreat friendly atmosphere and local knowledge.
Thank you Craig for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleVery nice staff, warm and welcoming.
Thank you for your review Liam. Kind regards Mark Smith Managing Director
5/5
GoogleGreat team at Ingleby Barwick, friendly staff always willing to help.
Thank you Andrew for your review. Kind regards Mark Smith Managing Director
5/5
GoogleJust Recently moved into a Rental Property, Suburb Service from start to finish Thanks.
Thank you Mark for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleMarik was awesome and Bailey is only awesome if my new Super king bed fits
Thanks Mills, I hope the bed fitted! Kind regards Mark Smith Managing Director
5/5
GoogleFantastic staff who make you feel welcome and at ease. Nothing is too much trouble for them and they definitely know their stuff 👍 …
Thank you David, Kind regards Mark Smith Managing Director
5/5
GoogleGreat help when I bought my apartment . Victoria is such a lovely girl and really helped me along the process of buying . Brilliant service
Thank you Freda. Best Wishes Mark Smith Managing Director
5/5
GoogleAmazing service from the team at Ingleby Barwick, I dealt with Mark and Victoria and both were lovely making my move as smooth as possible. :) Highly recommended.
Thank you Joanne for your review. Best Wishes Mark Smith Managing Director
5/5
GoogleChloe has been perfect throughout the whole process and has made moving as seamless as it can be. She was proactive with updates and receptive to all my queries.
Thank you Cameron for your 5 star review of Chloe and the service from our Ingleby Barwick office. It is greatly appreciated by us all. Kind regards Mark Smith Managing Director
4/5
GooglePeople working here are brilliant. My first house hunt in the UK was made very easy by Bailey and Mark. I suggest Prefixed appointments with specified timings, without which there were some confusions.
Thank you Geront for your review and feedback. It is very appreciated. Kind regards Mark Smith Managing Director
5/5
GoogleWhat an absolute pleasure it's been, selling my house through these wonderful people. From start to finish, it's been totally stress free. Victoria has kept in constant touch, keeping me right up to date with all the developments. I can't recommend them highly enough. Thank you so much.
Thank you Geoff for your wonderful review. Kind regards Mark Smith Managing Director
5/5
GoogleGreat team of professionals. Couldn’t recommend them enough when it comes to buying a new home 👍🏽 …
Thank you Sam for your review. Happy New Home. Best Wishes Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Thank you Megan Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Thank you for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Thank you Rebecca Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Thank you Vicki Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Thank you Wayne Kind regards Mark Smith Managing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Smith & Friends Estate Agents and its branches won ESTAS awards in one year, most recently 2025.
ESTAS winners in one year, the group and its branches: 2025.
ESTAS awards by year, 20252025 4 Best in Postcode across four branches ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
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Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
The five Smith & Friends Estate Agents offices, by town:
Yes. At the ESTAS 2025 awards its branches won 4 Best in Postcode awards.
