Trusted Agent profile
★★★★★
986 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
708
Reviews on Trustpilot
Business-wide
Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat experience
Really friendly staff, very informative and always quick to respond to any queries or anything.
Hi Ross, thank you for your 5 star review, much appreciated.Best WishesMark SmithManaging Director
5/5
TrustpilotService with excellence
The way the process of the sale,Marton Drive,Stockton Office has been dealt with, could not have been better.Management and staff have been courteous and helpful at all times.It has been a pleasure dealing with them and l would recommend them to everybody wanting to have a stress free experience when selling or buying a property.Thank you.
Thank you Clive for your brilliant review we greatly appreciate you taking the time to write such a positive review. We greatly appreciate it.Best WishesMark SmithManaging Director
5/5
TrustpilotFaultless
Super helpful and made the process of buying very easy for me. Cant thank them enough :)
Thank you David for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotA great selling experience
A great selling experience with the Darlington team, fabulous staff with a wealth of knowledge. Friendly guidance and willing to explain procedures.First class service from start to finish.
Thank you Denise for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotSale support.
With our property which was sold in Skerne Way Darlington, your company provided excellent support during the legal process, constantly providing updates and contacting thr buyer and legal teams, without being promted.
Thank you for your 5 star review. Greatly appreciated by us all.Kind regardsMark SmithManaging Director
4/5
TrustpilotMaintained contact and always answered…
Maintained contact and always answered queries in a helpful and timely manner.
Thank you Mr Hall for your review.Kind regardsMark SmithManaging Director
5/5
Trustpilotwere very much on the ball…
Robinson’s were very much on the ball when it came to keeping us updated , I’ve used Robinson’s multiple times now and wouldn’t honestly go anywhere else , the staff are amazing and so friendly and will help with whatever is needed
Thank you Mr Tait & Mrs Jones for your 5 star review. We greatly appreciate it.Kind regardsMark Smith Managing Director
5/5
TrustpilotExperienced staff
Staff who I've known many years are professional and helpful to me
Thank you Gordon for your 5 star review, it is greatly appreciated.Kind regardsMark SmithManaging Director
5/5
TrustpilotI know the staff
Rating only, no written review.
Thank you Mr Connor for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotGood servise
Rating only, no written review.
Thank you Miss Green for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery proactive and professional in…
Very proactive and professional in their approach, and comprehensive advice given throughout - would definitely recommend.
Thank you for your review Sean.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat communication
Great communicationSeamless interaction
Thank you for your review Mr Prior.Kind regardsMark SmithManaging Director
5/5
TrustpilotEveryone at the Hartlepool office I…
Everyone at the Hartlepool office I dealt with have been so helpful and contacted my back quickly. I have been kept up to date with the process and nothing was too much hassle. Thank you so much :)
Thank you Chloe for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotStaff were excellent
The help that we received from certain members of staff was fantastic after the drama of the first sale falling through.
Thank you for your review Neil.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service from the initial…
Great service from the initial onboarding to completion. Sale was of our parents house and we were not local so everything was dealt with remotely.Process of viewing notifications was smooth especially as we were not local and Darlington office attended all viewings for us. Joy managed completion efficient and smoothly, putting up with our queries in a professional manner and always prompt to respond to them, including chasing lawyers on both sides when necessary Would highly recommend.
Thank you Mrs Brown for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotSteffi the Star!!!
Steffi Hughes for her unending help and enthusiasm when sometimes I felt all was lost.She is a star!???
Thank you Tony for your fantastic review, Steffi will be delighted to read your kind words.Best WishesMark SmithManaging Director
3/5
TrustpilotProperty well presented
Advertising photos good Sales team were good and always informative,but after sales team never kept you up to date unless you phoned asking for updates also never received a copy of our EPC report
Thank you for your review and feedback Lesley. Communication is very important to us and I am sorry you feel that we didn't keep you up to date during the sales process. The EPC report was forwarded to your solicitor. I apologise a copy wasn't sent to you for your records. If you do need a copy I can forward it to you. My email is marksmith@robinsonsteesvalley.co.ukKind regardsMark SmithManaging Director
5/5
TrustpilotVery professional team
Very professional team . Every member of the team equally professional with communication and proceesdings.
Thank you Dr Rabbani for your review it is greatly appreciated.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service at a reasonable cost
Rating only, no written review.
Thank you Stephen for your 5 star review.Best WishesMark SmithManaging Director
5/5
TrustpilotService was above and beyond
Service was above and beyond, and always there at the end of the phone
Thank you Joan for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotTrustworthy and Efficient
From the pre-sale discussions regarding the selling price right through to completing the sale, the sales agents made me feel an important part of the process.They were always friendly and informative, offering sound advise when it was asked for. They kept in regular touch, reporting on every viewing and offering advice on any negotiations with prospective buyers.Throughout the whole process everything was carried out with a professional, but friendly approach and was completed within a 12 week period.I would recommend this Estate Agent to anyone who desired an efficient, thorough and trustworthy approach.
Thank you Steve for your thorough and fantastic review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery professional and supportive.
Sorry this is late in posting... Thank you so much Andrea, Eleanor and Mark for your support throughout the sale of my property. I faced stressful times, however, you all reassured me and supported me every step of the way, even when the house was sold you still listened. Very professional. THANK YOU! Xx
Thank you Miss Kinder for your 5 star review of our Ingleby Barwick team. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
GoogleRating only, no written review.
Thank you for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Thank you Kind regards Mark Smith Managing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Smith & Friends Estate Agents and its branches won ESTAS awards in one year, most recently 2025.
ESTAS winners in one year, the group and its branches: 2025.
ESTAS awards by year, 20252025 4 Best in Postcode across four branches ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
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Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
The five Smith & Friends Estate Agents offices, by town:
Yes. At the ESTAS 2025 awards its branches won 4 Best in Postcode awards.
