5/5
Rating only, no written review.
Agent replied · 25 August 2024
Thank you Kind regards Mark Smith Managing Director
Trusted Agent profile
★★★★★
986 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
708
Reviews on Trustpilot
Business-wide
Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you Kind regards Mark Smith Managing Director
5/5
Fantastic support and help highly recommended
Thank you for your 5 star review Andrea. Kind regards Mark Smith Managing Director
5/5
Bailey spence very polite and well mannered
Thank you Lewis for your 5 star review. Kind regards Mark Smith Managing Director
5/5
Amazing staff, very kind and really good service
Thank you Emily for your 5 star review. Kind regards Mark Smith Managing Director
5/5
Fantastic Service, Brilliant Customer Service and Great Attention to Detail
Thank you for your review Mark. Kind regards Mark Smith Managing Director
5/5
Thank you Andrea for your continued help, support and advice great customer service
Thank you for your review. Best Wishes Mark Smith Managing Director
5/5
Helpful & friendly staff all the way.
Rating only, no written review.
Thank you Paul for your 5 star review,Kind regardsMark SmithManaging Director
5/5
Very friendly professional staff
Very friendly professional staff, always helpful and kept us up to date with each development.Our house sold within a couple of days of being on the market which was fantastic. Would definately recommend.Many Thanks
Thank you for your 5 star review, it is greatly appreciated.Kind regardsMark SmithManaging Director
5/5
Professional service from a great team…
Professional service from a great team who were so helpful throughout. Sold my house very quickly and wouldn't hesitate to go with them again. The way they conduct business goes a long way, being polite and making you feel comfortable.
Thank you Abi for your 5 star review.Kind regardsMark SmithManaging Director
5/5
5* Service
As first time buyers could not fault the Hartlepool team, mainly dealing with Nicola. Very professional, helpful and excellent communication. Would recommend to anyone! Thank you so much!
Thank you Ashleigh for your review of our Hartlepool team, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
Always A Five Star Service.
I have been in my rented flat for a year and a half now and throughout the endless interest rate increases my rent has never gone up once.They have repaired everything without question.The blond girl in the Stockton office (sorry I don't know your name!) always so nice and smiley, always giving me a Five Star Service.
Thank you Sergio for your review, Jaynie at Stockton will be delighted to read your kind words.Kind regardsMark SmithManaging Director
5/5
Great team
Great team, helpful, friendly and patient. Went above and beyond to ensure my sales went smoothly despite numerous requests from the buyers. Everything was handled very professionally and swiftly.
Hi Elizabeth, thank you for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
Really great to work with very helpful…
Really great to work with very helpful and friendly. Five star service
Thank you James for your 5 star review.Kind regardsMark SmithManaging Director
5/5
First time buyer experience
As a first time buyer, buying a house on your own is scary stuff! However Joy in the Darlington office was an absolute gem. She kept things moving forward, she responded to queries quickly, she kept me updated on progress and overall the start to finish process was so much easier than I imagined.
Thank you Karen for your fantastic review. We greatly appreciate it.Best WishesMark SmithManaging Director
5/5
I can’t fault them
I can’t fault them, the girls I spoke to from the beginning to completion were constantly professional friendly and efficient and upon completion day actually managed to pull together what the solicitors were unable to manage hence ensuring no delay, which would have been the case. I have recommended them since and I know of at least one person who is using them because of that.
Thank you Pam for your 5 star review, it is greatly appreciated. Best WishesMark SmithManaging Director
5/5
Robinson in Hartlepool
Robinson in Hartlepool were always very helpful, communication was excellent,kept us up to date at all times from Craig doing valuation Nicola and Megan throughout the sale were very professional.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
Quick to reply to emails and help…
Quick to reply to emails and help organise and liase woth buyer of thr property.
Thank you Robbie for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
great company
great company, staff know there buisness, excellent coms, up to date on sales, excellent all round.
Thank you Stephen for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
Great experience from the start
Great experience from the start, always on hand to answers questions. Staff always so helpful and on hand for all you needs. Especially Joy in the after sales team
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
Well done Steffi!!
I had a lousy solicitor,one of your recommended ones but Steffi Hughes kept me informed of the progress,or lack of it by being in contact with solicitors on each side of the sale and keeping me abreast of her findings, nothing was too much bother!!!
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
Hartlepool Staff
Each member of staff, from sales Megan, & Nicola, after sales - support Catherine, Racheal have been excellent, very efficient. From arranging viewings and negotiating offers through to the completion of sale. Particularly when acting as a reliable and trustworthy intermediary with ourselves and vendors. We have been filled with great confidence and enthusiasm throughout the process. We would like to thank Charlie, and Craig particularly who escorted us in several viewings and were happy to assist with any queries we had.
Thank you Deb for your brilliant review of our Hartlepool team, they will be delighted to read your kind words.Best WishesMark SmithManaging Director
5/5
Friendly efficient staff
Friendly efficient staff , our sale was from a lost relative and they made sure we had no stress - they did everything 🫶
Thank you for your 5 star review of our Hartlepool office. We greatly appreciate you taking the time to write a review.Kind regardsMark SmithManaging Director
5/5
The people i dealt with were all…
The people i dealt with were all very friendly and very informative and knowledgeable. A fast and reliable service especially as i lived in Scotland and the property was in England. I dealt with the Darlington office and they made the experience stress free from the day the property was advertised to the day of completion. Wouldn't ever go anywhere else. Should be 10 stars.
Thank you Kay for your brilliant review, we greatly appreciate your kind words and 10 stars! Best WishesMark SmithManaging Director
5/5
Quick and efficient buying experience-…
Quick and efficient buying experience- help always there
Thank you David for your 5 star review.Kind regardsMark SmithManaging Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Smith & Friends Estate Agents and its branches won ESTAS awards in one year, most recently 2025.
ESTAS winners in one year, the group and its branches: 2025.
2025 4 Best in Postcode across four branches ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
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Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
The five Smith & Friends Estate Agents offices, by town:
Yes. At the ESTAS 2025 awards its branches won 4 Best in Postcode awards.