Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleEmailed three times over the course of a week and a half; once on their website and twice on Rightmove to book a viewing of a property and got no reply. Rang up to try and book a viewing only to find no one answered the phone.
Rouge · 17 April 2024 · Smith & Friends Estate Agents (Darlington)
Agent replied · 22 October 2024
UPDATE 5.22pm 2 Feb 2024
Dear Rouge Fox,
As I haven't received an email or call I shall be disputing this review to Google as I cannot verify your name or details. My phone will be on all weekend if you wish to contact me.
Kind regards
Mark Smith
Managing Director
UPDATE 7.50am 2 Feb 2024
Having checked my email I still note email from yourself. I have checked through the office voicemails and there is no recording of a viewing request that hasn’t been responded to. I would like to speak to you to resolve this matter. You can either email me or call me personally on 07977 220658.
Mark Smith
Managing Director
Hi Rouge Fox, please can you email me with your details so I can look into this matter for you. We don’t have any emails from Rouge Fox so would appreciate an email to me personally.
marksmith@smith-and-friends.co.uk
Mark Smith
Managing Director
★★★★★ 5/5
TrustpilotThe Best!
A massive thank you to all at the Hartlepool office who went above and beyond and even secured a buyer for my property in less than 48 hours. I would also like to thank Rachael for keeping me up to date with everything promptly. Well done guys! You are highly recommended
Natalie · 13 April 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 4/5
TrustpilotMiddlesbrough Office
Middlesbrough OfficeHaving been with the Middlesbrough Team for in excess of 15 years, I've always found them very helpful. I've had a few issues and occasionally a tenant hasn't worked out but appropriate action was taken, where necessary and everything resolved. I've worked mainly with Nikki for a number of years now and she has always been extremely professional, giving good guidance when needed and I would, and have, recommended them to other people.
EAI · 12 April 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 2/5
TrustpilotHartlepool office
Hartlepool office. Thank you for holding the keys for us.As a letting agent, good for tenants, our experience, regardless of how the property is left, dirty, damaged and unfit to live in, tenant will always get their bond back. Landlords take note, you will have no recourse to get any bond back for anything. The contract between tenant and landlord, is not worth the paper it's written on.
Sharon · 11 April 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 17 June 2024
***UPDATE*** 10.30am 12 April 2024I have spoken to my team at Hartlepool and have a better understanding of this situation. I feel that the review is unjust as the advice you have received is not only from ourselves but also from the TDS. We carried out the procedures set down by legislation and betterment cannot happen from a tenants deposit. When purchasing a property I would always suggest you view the property or at least have a representative view the property on your behalf before purchase. I will try and make contact with you shortly.Kind regardsMark SmithManaging Director Thank you for your review Sharon.I have asked my Hartlepool team for an overview on this situation. If you want to contact me directly you can do so at marksmith@amith-and-friends.co.ukKind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotReally smooth process.
Really smooth process.The team gave and requested regular updates throughout a particularly rocky sale process and made it as smooth as possible.Will use again, would recommend.Thanks again
Chris · 5 April 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotNikki was fab
Nikki was fab, very helpful and got everything done in a timely manner! Answered any questions we had and was lovely!
Beth · 3 April 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotGreat move
Andrea and the team were very helpful from day one. Despite problems encountered with the property itself we were assisted and kept up to date by everyone at Ingleby Barwick branch. It has been a great team effort from all and would recommend their services anytime.
Ray · 30 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotWonderful Service from Stockton Branch
I cannot thank the team in Stockton enough for the help with selling our home. From the first communication the team have responded to all questions and concerns in a timely manner. Our buyer was a challenge at times I must specifically thank Lindsey for her professionalism and hard work to finally get the sale completed. I can definitely recommend Smith & Friends Estate Agents and I wouldn’t hesitate to use them again in the future :)
A · 27 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotExcellent service from toni and the…
Excellent service from toni and the team at Middlesbrough
MR · 27 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotHouse Sale
All the Staff in the Darlington branch that had input in selling our house was first class. From valuation, to pictures and to completion. Informed all the way through the process.
Mark · 27 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotVery good service
Very good service, staff always patient and helpful. Regular updates. And reasonable price
Mr · 27 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotUsed them a few times now
Hi have used Smith & friends a few times now and found them excellent . Kept me up to date with progress and if things were slow they would speed things up . Excellent service all round
Mr · 27 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotFriendly staff
Friendly staff, nothing is ever too much trouble. During the selling process they kept me updated and worked over and above their service levels at times so I would recommend Smith&Friends to anyone thinking of selling their property. Definitely a five star service.
Jacqueline · 26 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotVery impressed with Smith & Friends in…
Very impressed with Smith & Friends in Middlesbrough, it's a pleasure to work with Nikki. Her attention to detail and reliability is amazing! We couldn’t thank you enough for your amazing service.
Lisa · 25 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotBought a bungalow
Really helpful staff in the Ingleby Barwick branch, But Leah from the Marton branch was the one we dealt with. She was very helpful and made buying straight forward and easy, thanks everyone x
Mr · 21 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotFrom the first day of my house going on…
From the first day of my house going on the market I was contacted ,informed and updated by phone and email on outcome of potential buyers.Selling and purchasing is a very stressful time, but the whole team at Smith & Friends made my experience very enjoyable due to their expertise and professionalism. Keep up the fantastic work and thank you all.
Mr · 21 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotHouse purchase
Claire very professional and a pleasure to deal with
Mr · 21 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotThe staff at Smith and Friends have…
The staff at Smith and Friends have been extremely professional and helpful along the house buying journey Catherine at the Middlesbrough branch has kept us updated along the whole journey thankyou.
Andrew · 21 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotWarm welcome
Always greeted with a smile and a warm welcome when dealing with the Stockton office.
Of · 20 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotGreat communication
Great communication, very friendly and helpful.
Jackie · 20 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotHelpful and friendly
Mr · 20 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 17 June 2024
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
★★★★★ 4/5
TrustpilotJob well done 👏
All smooth running and helping me not to get too stressed as moving can be very stressful. Always polite and understanding also listening to what I was saying. Thank you very much 😊 .
M · 20 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 17 June 2024
Thank you for your review it is greatly appreciated.Best WishesMark SmithManaging Director
★★★★★ 5/5
TrustpilotWorking with Smith and Friends
As always. Excellent result Regular updates as the sale progressed and an all round professional service throughout
Terry · 20 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 17 June 2024
Thank you Terry for your review.Best WishesMark SmithManaging Director
★★★★★ 5/5
TrustpilotEfficient and Attentive
Friendly, efficient and customer focussed with staff going above and beyond to help their clients.
Mr · 20 March 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 17 June 2024
Hi James, Thank you for your review, it is greatly appreciated by us all.Best WishesMark SmithManaging Director
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