Trusted Agent profile
★★★★★
986 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
708
Reviews on Trustpilot
Business-wide
Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotWould recommend
This was my first time renting and I had a great experience renting with the Middlesbrough branch. Everything went so smoothly and Nikki was so helpful and quick to respond to any questions I had.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotRental Property
I can’t praise Smith & Friends enough! They bent over backwards for me! I would recommend them to anyone. I would like to personally like to thank Mark & Hayden for all your efforts, it’s very much appreciated!
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotMiddlesbrough Office
The staff at the Middlesbrough office were so helpful and kept you well informed about your application. Would definitely recommend them in the future. No question was silly and they were very responsive.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
3/5
TrustpilotWhilst the experience with the staff at…
Whilst the experience with the staff at the Marton branch was good, as far as we were concerned the iamsold team were part of the bigger team and our experience with them was frustrating. Initially we were told that the auction process would take up to 56 days. The initial offer was accepted on 9/1/24. Completion did not take place till 23/4/24, 103 days later. The delay cost us financially due to the changes in CG tax. We later found out that the buyer wanted to purchase as a business that was not even registered till the end of January. This was the reason for the excessive delay. The communication throughout from iamsold was poor with emails from our solicitor often not being responded to. Unfortunately this reflects on your business as this is who we signed the contract with.
Thank you for your review. I am sorry to read your comments regarding the auction team, I have passed your comments onto them.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent and professional staff 👏
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe staff are exceptional
The staff are exceptional. Since 2015 the staff have been brilliant at the Darlington office. They are friendly, knowledgeable and always professional in their approach to resolving issues and dealing with tenants. Thank you for all you have done over the years.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotSmith and Friends
Smith and Friends were extremely helpful and made the whole process of buying a property as stress free as possible. I would highly recommend them.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat friendly service
Great friendly service. Keep up-to date at every step. Thank you
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotI was given great support from Nicola…
I was given great support from Nicola and Rachel on the selling of my property.There helpfulness and advice was a major factor in dealing with any problems which arrived.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat experience
Everyone at smith & friends has been very kind, professional and helpful. I would definitely use them again in the future.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
4/5
TrustpilotGood Service
Rating only, no written review.
Thank you for your review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotReview of Smith & Friends
Myself and my husband are currently renting a property through Smith & Friends, our main contact is Nikki from the Marton Office.Nikki is very helpful and professional, as any questions or queries were dealt with promptly.I feel that we have a lovely bond now.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotPurchase of the property took a bit of…
Purchase of the property took a bit of sorting but I had contact with Nicola all the way through the process were she kept me informed and helped get things sorted
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery helpful
Thank you Stuart.Kind regardsMark Smith Managing Director
5/5
TrustpilotGreat service and communication.
Rating only, no written review.
Thank you Angela for your 5 star review.Best WishesMark SmithManaging Director
5/5
TrustpilotExceptional service
I recently sold a property using Smith and Friends estate agency. Louie,Joy and Michelle from the Darlington office were extremely helpful at all times and kept me fully informed at all times. There input was exceptional and far better than any other estate agent which I have used in the past. I can highly recommend and will always recommend to my friends.
Thank you Mr Bowman for your wonderful review.Our Darlington team will be delighted to read your kind words.We greatly appreciate you choosing us as your Estate Agent of choice.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe Team at the Middlesbrough branch…
The Team at the Middlesbrough branch have been superb! Toni and Nikki have been super helpful at at time that’s been pretty challenging for me personally. Cannot thank them enough.
Thank you Joanne for your review. Toni & Nikki will be delighted to read your kind words.Best WishesMark SmithManaging Director
5/5
TrustpilotAttentive and professional
Attentive and professional. Would recommend. Special thanks to Megan, Rachel and Catherine.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotAll way very professional and honest…
All way very professional and honest with there advice and quick to deal with any problems and help with a smooth sale
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotConstant updates
Constant updates, friendly staff.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotExceptional service
From the initial contact made to arrange a viewing to the completion of the purchase, everyone we dealt with at Smith & Friends was friendly and professional. The stress of buying a house was removed from ourselves as we knew we were in safe hands.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
4/5
TrustpilotFriendly, helpful staff
Would of been 5 stars because the staff were so friendly and kept us informed. But sadly dad passed away during the process so it's a little upsetting when he's still on this email.
My sincerest apologies Lesley and my condolences to you and your family. I will make sure the email has been removed. Please would you email me at marksmith@smith-and-friends.co.uk and I shall confirm this has been completed.Kind regardsMark SmithManaging Director
5/5
GoogleI've been working with Smith and Friends Letting Agent for some time now, and I can't sing their praises enough. Their responsiveness to my specific needs has been unparalleled. What truly sets them apart is their unwavering dedication to ensuring that both landlords and tenants are not just satisfied, but truly happy with their service. I've received glowing feedback from my tenants, who consistently report that their needs are not just met, but exceeded. As a landlord, their patience, professionalism, and cost-effectiveness have been a lifeline, especially in these challenging times. Smith and Friends understand the importance of being financially savvy without compromising on quality service. To the entire team at Smith and Friends, I extend my heartfelt gratitude. Thank you for your exceptional service, and I eagerly anticipate continuing our journey together. Here's to many more successful years ahead!
Thank you Richard
5/5
TrustpilotThe company are really approachable and…
The company are really approachable and helpful
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Smith & Friends Estate Agents and its branches won ESTAS awards in one year, most recently 2025.
ESTAS winners in one year, the group and its branches: 2025.
ESTAS awards by year, 20252025 4 Best in Postcode across four branches ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
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Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
The five Smith & Friends Estate Agents offices, by town:
Yes. At the ESTAS 2025 awards its branches won 4 Best in Postcode awards.
