Trusted Agent profile
★★★★★
986 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
708
Reviews on Trustpilot
Business-wide
Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSmith and friends sold my house for me…
Smith and friends sold my house for me constantly on the phone with updates was never worried very professional would definitely use again thank you for swift stress free sale brilliant 5star from us
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotDarlington branch
Really helpful friendly staff go above and beyond. Really amazing communication via phone,email and in person. The Darlington branch were amazing when we bought and sold a property through them will be using them again cannot recommend them enough.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotAbsolutely brilliant
Mark, Chloe and the team at the Ingleby branch are absolutely superb! So professional, helpful and friendly. Nothing is ever too much trouble and I would highly recommend them! Thank you :)
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
Trustpilot10/10 Estate Agent
If you want an estate agent that provide’s 100% customer service then use Smith & Friends. I have recently sold my property with this agency and Mark, Manj and Andrea have been absolutely amazing, they went above and beyond to provide 100% customer service, putting my mind at ease and always on hand to answer queries. I was constantly updated at every step and they filled me with utter confidence in their ability to get the job done in a quick, efficient and hassle free manner. I would highly recommend this agency. Thank you again Mark, Manj and Andrea for a job well done, your all super stars
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
Trustpilot3 Roxby Close - Purchase
Thanks very much to Smith & Friends for helping us find a perfect home to relocate back to Hartlepool. Their support throughout the full process was fantastic!
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat dealing with Andrea and the rest…
Great dealing with Andrea and the rest of the team at ingleby Barwick for the purchase of our new home. Always happy to help and allowed us access multiple times through the process to measure up and have contractors visit. Thanks again for all your help and hope you all liked you Easter eggs! 😁
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotEfficient staff
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotThey are amazing
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotFormidable Team
Friendly staff who went out of their way and over and above their job description to ensure our sale and purchase was successful.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotBrilliant communication and helpful…
Brilliant communication and helpful staff. Highly recommend, very professional
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe staff at Middlesbrough are simply…
The staff at Middlesbrough are simply the best nothing is a problem I would highly recommend them . Always call you back and always there when you need to talk to them ten out of ten keep up the great work regards mick
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotFantastic team work
Fantastic team work , great communication and very professional services selling my home with very minimal stress
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent service
Excellent service, knowledgeable, most helpful and very friendly would certainly recommend Smith & Friends 🤗Thank youJoan Gibson
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotProfessional from start to finish
The Hartlepool York Road branch that I dealt with were very efficient, friendly and Professional.My main contact was Megan Hay whoDealt with any queries and questions in a quick, clear and concise manner.When the occasion arose the other staff that I dealt with were also efficient and professional with nothing being tooMuch trouble.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat experience overall with the whole…
Great experience overall with the whole team
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe staff were always really helpful
The staff were always really helpful, extremely friendly and kept us informed at all stages of the sale.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
GoogleRating only, no written review.
Thank you for your review. Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Thank you Alex for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleExcellent customer service
Thank you for your review. Kind regards Mark Smith Managing Director
5/5
GoogleGreat team to work with for managing our rental property.
Thank you Yvonne for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleExcellent service !!!! Everything was done in a concise and stress-free way! Thank you Robinson!
Thank you Cynthia for your review. Kind regards Mark Smith Managing Director
5/5
GoogleExcellent costumer service !!!Very professional friendly and helpful staff 👌 If you looking for a house to let or buy I can highly recommended. Number 1 Estate Agents in Darlington !Love it ! …
Thank you for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleRecently used robinsons Darlington branch to find a new home to rent. Olivia was helpful, friendly and kept us updated every step of the way. Thank you 5****
Thank you Georgia for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleLovely staff all very useful and answered all questions that we had.
Thank you Evelyn for your review. Kind regards Mark Smith Managing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Smith & Friends Estate Agents and its branches won ESTAS awards in one year, most recently 2025.
ESTAS winners in one year, the group and its branches: 2025.
ESTAS awards by year, 20252025 4 Best in Postcode across four branches ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
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Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
The five Smith & Friends Estate Agents offices, by town:
Yes. At the ESTAS 2025 awards its branches won 4 Best in Postcode awards.
