Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotNikki from the Middlesbrough branch on…
Nikki from the Middlesbrough branch on Marton road is an absolute credit to the company! She is professional friendly and goes above and beyond. She made the process of renting a property personal and seamless from the start to the very end. We are sad to be leaving our property and smith and friends but ever in the future we need to rent again we will 100% be coming back and hopefully get to deal with Nikki again. Thanks again for everything Jen and Dan. 5* service
Jen · 5 September 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Jen for your review of Nikki and our Middlesbrough team. Your review is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotGreat Service
Great Service, Joy was so helpful throughout the entire process.
Gracie · 3 September 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Gracie for your 5 star review of our Darlington team and Joy.Best WishesMark SmithManaging Director
★★★★★ 5/5
TrustpilotGreat experience,from start to finish.5 stars
Ellie was extremely helpful,I would not hesitate to use Smith and friends estate agents again,everything went smoothly,5 stars.Kind regardsBob
Sandra · 30 August 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Hi Sandra,Thank you for your 5 star review of our Ingleby Barwick office and Ellie.Kind regardsMark SmithManaging Director
★★★★★ 2/5
GoogleÑever do what they say
Allan · 26 August 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 25 October 2024
Hi Allan,
Thank you for your review. Please can you contact me at marksmith@smith-and-friends.co.uk as I would like to know more about your comments.
Kind regards
Mark Smith
Managing Director
★★★★★ 5/5
TrustpilotHelpful service
Smith & Friends Estate Agents made selling my home easy. The team was helpful, kept me informed, and handled everything smoothly. I highly recommend them.
Bernard · 23 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 October 2024
Hi Bernard, thank you very much for your 5 star review.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotMet good staff at Ingleby Barwick office
Manj and Andrea at Ingleby Barwick office were both very kind to help me purchase my first house in the area. As a first time buyer, I got a lot of questions and worries, and they both showed their patience to answer my questions in professional manner. They also facilitated the whole process and all steps were completed smoothly. Appreciated and highly recommended!
Peter · 22 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 October 2024
Thank you Peter for your 5 star review of our Ingleby Barwick team in particular Andrea & Manj. Your review is greatly appreciated by us all at Smith & Friends Estate Agents - Ingleby Barwick.Best WishesMark SmithManaging Director
★★★★★ 5/5
Trustpilot"Outstanding Service - Highly Recommended!"
From the very first interaction, their professionalism and dedication were evident. Ellie took the time to understand exactly what I was looking for and went above and beyond to find the perfect property that met all my needs.The communication throughout the process was exceptional. They kept me informed at every stage, answered all my questions promptly. The entire process, which can often be stressful, was made smooth and seamless.If you are looking for a reliable and efficient letting estate agent, look no further. Thank you for making this a stress-free and positive experience!
Maria · 21 August 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Maria for your fantastic 5 star review of our Ingleby Barwick team and in particular Ellie.It is very much appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotAmazing experience
Had a great experience with Ellie over at smith and friends she was really helpfull and proactive in finding me a suitable home in Inglesby. Would recommend her and the real estate agency to anyone who wants to buy or rent.
Dr · 19 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 October 2024
Thank you Dr Abdullah for your review of our Ingleby Barwick office and in particular Ellie.Kind regardsMark SmithManaging Director
★★★★★ 5/5
GoogleRating only, no written review.
Katarzyna · 11 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 25 August 2024
Thank you for your 5 star review.
Kind regards
Mark Smith
Managing Director
★★★★★ 5/5
TrustpilotRental properties managed efficiently
The estate agency has managed 2 rental properties for me over the last nine years. They have done this in a professional and efficient manner. Always keeping me informed. They have been extremely helpful and knowledgeable when it came to any issues. I would highly recommend them.
Patricia · 8 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 October 2024
Thank You Patricia for your 5 star review and thank you for your loyal custom.Best WishesMark SmithManaging Director
★★★★★ 5/5
TrustpilotFirst time buyer
I bought my first home through Smith & Friends Ingleby Barwick. Impressed with the communication through email and phone calls from Andrea. The unknown of the process when buying a property was made a lot easier.
Daniel · 8 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 October 2024
Thank you for your 5 star review.It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotTop Estate Agent
We found our new home through this excellent estate agents, from start to finish the service we received was top class, we were kept informed throughout by Joy our sales negotiater I would definattely recommend Smith and Fruends for buying or selling your home through
Jean · 8 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 October 2024
Thank you Jean for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotService with a smile!
We used this company to buy our lovely new house in Darlington. We relocated from the South East. The transaction between the sellers location and us were long distance so it involved a lot of work. Joy was very helpful with the smooth transaction and always cheerful and patient. We would highly recommend this estate agency in Darlington.
John · 7 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 October 2024
Thank you John & Helen for your 5 star review of our Darlington team. We hope you are starting to settle into your new home.Best WishesMark SmithManaging Director
★★★★★ 5/5
TrustpilotCommunication was brilliant
Communication was brilliant, always answered the phone and were very helpful with any question we had.
Hannah · 5 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 October 2024
Thank you Hannah for your 5 star review.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotHeartfelt thanks
Professional, warm and welcoming and very good at keeping us in the loop of the progress all of the way through.
Mr · 2 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 October 2024
Thank you for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotExcellent service
All the staff we dealt with have been fantastic.They are friendly and professional and nothing is too much to ask.
Jan · 2 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 October 2024
Thank you Jan for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 1/5
TrustpilotI would not sell my house with these…
I would not sell my house with these people badgered while I was buying advised by one not to have a survey to realise when I bought the house ive water leaks everywhere and drains not covered for sewage ..no pipes going into drain from boiler ive had a plumber out who also noticed all this aswell.unhelpful unless they are pushing a sale don't care about the buyers so if I sell it won't be through these .I would like to add some of the girls are lovely and was helpful and did do a lot while I was buying but the attitude of some of the others that's caused this review
Karen · 2 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
***update 12:26pm 2/8/24***Email sent to Karen with copies of notes offering a survey referral to Trew Surveying.I have advised I will review the call log on my return from annual leave and contact Karen with my findings. Mark SmithHi Karen Thank you for your review. I shall be looking into this and listening to all calls on return from annual leave as I am surprised we have advised not to have a survey. If you can email me with a timeline of events and who advised not to carry out a survey and I shall contact you on my return. My email is marksmith@smith-and-friends.co.ukWe do care about our vendor and buyers as you can see from many previous reviews.I look forward to speaking soon.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotFantastic service from putting our home…
Fantastic service from putting our home up for sale it sold in two days lovely staff done a fantastic job special thanks to Nicola
Mr · 2 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you Mr & Mrs Ross for your lovely review. Kind regards Mark SmithManaging Director
★★★★★ 5/5
TrustpilotReally helpful staff nothing was out…
Really helpful staff nothing was out there way to help. Thanks for a smooth purchase
Mr · 2 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you Ian for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotFantastic company all around
Fantastic company all around. They went above and beyond to help us i. the issue with our own agents and the sake process despite them only selling to us on behalf of their client. fantastic company and staff in the Hartlepool branch!
Mr · 2 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you John for your wonderful review. Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotKept me well informed
Susan · 2 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your review Sue. Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotGood communication and kept us well…
Good communication and kept us well informed. Received regular updates. The staff were amazing and really friendly and helpful.
Laura · 2 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you for your 5 star review Laura, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotThe staff were great
The staff were great. Always friendly & had time for you. Elaine usually put me right when things got a bit difficult she had most of the answers.Well recommended.
Sue · 2 August 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you for your review of our Middlesbrough team in particular Elaine. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotThank you so much to the Stockton…
Thank you so much to the Stockton office for their help. It should have been any easy sale, but when solicitors are involved it's never straightforward and easy, but thanks to Lindsey who mercilessly chased the solicitors to get this through to completion. And thank you to both Claires who also went above and beyond. Claire A making weekly checks on the property to keep our insurers happy! thanks again for all your help.
Katy · 1 August 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 24 August 2024
Thank you Katy for your wonderful review of our Stockton team, it is greatly appreciated by us all.Kind regardsMark Smith Managing Director
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