5/5
GoogleRating only, no written review.
Agent replied · 25 August 2024
Thank you Adam for your 5 star review. Kind regards Mark Smith Managing Director
Trusted Agent profile
Smith & Friends Estate Agents in Darlington, Middlesbrough, Hartlepool and 2 more
★★★★★
986 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
708
Reviews on Trustpilot
Business-wide
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Our offices
Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
- Smith & Friends Estate Agents (Darlington)7 Duke Street, Darlington, DL3 7RX, DL3 7RX766 reviews · 91 on Google (4.3)41 in the last 90 days
- Smith & Friends Estate Agents (Middlesbrough)26 Stokesley Road, Marton-In-Cleveland, Middlesbrough, TS7 8DX, TS7 8DX742 reviews · 79 on Google (4.8)42 in the last 90 days
- Smith & Friends Estate Agents (Hartlepool)106 York Road, Hartlepool, TS26 9DE, TS26 9DE679 reviews · 29 on Google (4.4)42 in the last 90 days
- Smith & Friends Estate Agents Ingleby BarwickBarwick Lodge Ingleby Way, TS17 0RH671 reviews · 76 on Google (4.9)45 in the last 90 days
- Smith & Friends Estate Agents (Stockton on Tees)21 Bishop Street, Stockton, TS18 1SY, TS18 1SY617 reviews · 0 on Google41 in the last 90 days
Awards
Industry awards
Smith & Friends Estate Agents and its branches won ESTAS awards in one year, most recently 2025.
ESTAS winners in one year, the group and its branches: 2025.
ESTAS awards by year, 2025
2025 4 Best in Postcode across four branches ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: DL3, SalesDarlington
- Best in PostcodeESTAS Best in Postcode 2025: TS7, Sales & Lettings (Landlords & Tenants)Middlesbrough
- Best in PostcodeESTAS Best in Postcode 2025: TS26, SalesHartlepool
- Best in PostcodeESTAS Best in Postcode 2025: TS18, SalesStockton-on-Tees
Source: ESTAS winners lists, as published, linked by year.
Latest reviews from every Smith & Friends Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleFive stars to Mark Hodgson who handles the rental side a true professional throughout especially during a delicate handover
Agent replied · 25 August 2024
Thank you Debra, we really appreciate your review and kind words. Mark is very dedicated and recently has been promoted to Office Manager. Kind regards Mark Smith Managing Director
5/5
GoogleLovely and easy process with renting a new property, Chloe especially has been super helpful and I appreciate everything she has done! Great company all round. Thank you!
Agent replied · 25 August 2024
Thank you Jodie for your review. Kind regards Mark Smith Managing Director
5/5
GoogleAndrea was perfect as an estate agent. Done everything at a rapid pace and was very kind.
Agent replied · 25 August 2024
Thank you Azaan for your review. Best Wishes Mark Smith Managing Director
5/5
GoogleHad a great experience with Ellie working over in Smith and friends she really helped me finding a suitable house and i would highly recommend her and the real estate agency to anyone who wants to buy or rent.
Agent replied · 25 August 2024
Thank you Abdullah for your wonderful review. It is greatly appreciated by us all. Kind regards Mark Smith Managing Director
5/5
GoogleManj and Andrea at Ingleby Barwick office were both very kind to help me purchase my first house in the area. As a first time buyer, I got a lot of questions and worries, and they both showed their patience to answer my questions in professional manner. They also facilitated the whole process and all steps were completed smoothly. Appreciated and highly recommended!
Agent replied · 25 August 2024
Thank you Peter for your wonderful review, we greatly appreciate it and good luck with your new home. Best Wishes Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Agent replied · 26 October 2024
Hi Hema, please can you contact me at marksmith@smith-and-friends.co.uk regarding your review as I can’t find you on our system as a client? Kind regards Mark Smith Managing Director
5/5
GoogleElaine and the team kept me updated of the property that i was buying really helpful and went the extra mile to help us , Thank you all so much Fantastic service
Agent replied · 26 October 2024
Thank you for your review Kath. Kind regards Mark Smith Managing Director
5/5
GoogleVery responsive, friendly and professional. Great managing agent. Been with them for about 3 years and they have consistently provided best in class service.
Agent replied · 26 October 2024
Thank you for your review Mohamed. Kind regards Mark Smith Managing Director
5/5
GoogleSmith and Friends provided an amazing service from the beginning to end keeping everything together for the sale of my home. The staff were always helpful responding quickly to any concerns or questions. I will be using the agency in any future sales/purchases due to my experiences with them.
Agent replied · 26 October 2024
Thank you Louise, we greatly appreciate your review of our Middlesbrough office. Kind regards Mark Smith Managing Director
5/5
GoogleThis was my first time renting and I had a great experience renting with the Middlesbrough branch. Everything went so smoothly and Nikki was so helpful and quick to respond to any questions I had.
Agent replied · 26 October 2024
Thank you Bianca for your 5 star review, it is greatly appreciated by us all. Good Luck in your new home. Kind regards Mark Smith Managing Director
5/5
GoogleCan't recommend Smith and Friends enough; they have managed my rental for the past 5 years; Nikki and Elaine have been amazing to work with! I live in Australia so it has been extremely important for me to have a great team in Middlesbrough, the team at Smith and Friends have never let me down and their communication has been second to none in managing my property. I've recently sold this property through Smith and Friends; Leah helped me get the property on the market and again my experience has again been excellent! The whole team are always happy to help and are extremely efficient! Thank you Smith and Friends Middlesbrough!
Agent replied · 26 October 2024
Thank you Tom for your 5 star review of our lettings team, we greatly appreciate your time to review our services. Kind regards Mark Smith Managing Director
5/5
Trustpilot100% recommended. Excellent service.
I don’t normally leave reviews but I sold through Smith and friends and what can I say other than a sincere thanks to the Darlington staff who were recommended to me through a colleague. I was kept informed and up to date through the whole process and they were very helpful and responsive with any questions I had (which was a lot!). I would not hesitate to recommend Smith and Friends, they are top notch at what they do.
Agent replied · 22 October 2024
Thank you Mr Cook for your 5 star review of our Darlington team. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat experience in buying our first…
Great experience in buying our first home. We were tenants with them and the process was exactly how it is was described it would be. Check out of rented property was good and their mortgage adviser helped us with our purchase, Chris at HNW assisted with our legals and the sales staff were polite and always returned calls or emails even the most trivial things. Highly recommended.
Agent replied · 22 October 2024
Thank you Louise for your 5 star review of our Stockton office. We greatly appreciate your kind words.Best WishesMark SmithManaging Director
4/5
TrustpilotOK to begin with but to many people…
Thank you to Richard for his honesty which is why we upgraded the review.
Agent replied · 22 October 2024
UPDATE 9 October 2024 -Thank you for your email Jill and I am aware Richard has been speaking to you and we appreciate your feedback for us to review our processes.I hope you are starting to settle into your new property.Kind regardsMark Hi Jill, thank you for your review, I shall speak to my Manager of the office to get a better understanding of this situation. You can email me directly at marksmith@smith-and-friends.co.uk as I would like to know a little more of your experience.Kind regardsMark SmithManaging Director
5/5
TrustpilotWe would 100% recommend Smith & Friends to our friends and family.
We used Smith and Friends to sell our home, from start to finish, they made the process extremely easy and kept us informed throughout.The photos that were taken showcased our home perfectly, this definitely contributed to us accepting an offer within a week of it going up for sale. We would 100% recommend Smith & Friends to our friends and family.
Agent replied · 22 October 2024
Thank you Mr & Mrs Daurge for your 5 star review. It is greatly appreciated by us all. Thank you for choosing Smith & Friends.Best WishesMark SmithManaging Director
5/5
Trustpilothouse move from Birmingham to…
Painless house move from Birmingham to Middlesbrough. The professional, friendly, knowledgeable people at Smith & Friends Marton made this happen. Would highly recommend.
Agent replied · 22 October 2024
Thank you Vicky for your review of our Middlesbrough team. We hope you are settling well into the area.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service from start to finish
Great service from start to finish and highly professional. Very competitive pricing and it was an excellent experience throughout. I was really impressed with the quality of the photos and 360 virtual walk through. All the staff were very friendly and happy to help with anything we needed.
Agent replied · 22 October 2024
Thank you Melissa for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotHartlepool office was very helpful
I was selling my close relatives house and live over 250 miles away, so thought selling was going to be a challenge. The Hartlepool office was excellent, checking the property in line with the insurance requirements, arranging viewings etc. I did very little. They kept me fully informed, and it was a painless sale. They were a great help during this time.
Agent replied · 22 October 2024
Thank you for your 5 star review of our Hartlepool office, we greatly appreciate your review. Best WishesMark SmithManaging Director
4/5
TrustpilotHouse Sale Aug 2024
The start of the process was great and the getting us engaged in the process was good, sold a great vision for the company and the process, this wasn’t always followed through at the same speed with slow comms, E.G the selling vendor always seemed one or two days ahead of Smith and Friends. Smith and Friends need to look at the flow of data and some times too many people are involved which creates delays and frustrations for the seller. Overall good but could have been much better with some simple tweaks. Thanks
Agent replied · 22 October 2024
Hi Lee, Thank you for your valuable feedback. We are continually reviewing our processes to make for a better experience.Best WishesMark SmithManaging Director
5/5
TrustpilotMany thanks to Nicola
Many thanks to Nicola, Megan, Joanne & Catherine and everyone in the Hartlepool office, for getting a drawn out sale across the line and completed.Very efficient agency, who I would happily recommend. We had feedback from every viewing and we knew when each viewing was booked and taking place, this was useful to know as the property was an unoccupied BTL, so you are dependant on the actions of your agent. Very efficient and checked the property for us each week to satisfy the insurance requirements as we live 200 miles away : ) Thank you! x
Agent replied · 22 October 2024
Thank you Katy for your 5 star review of our Hartlepool team. We greatly appreciated your review and thanking for choosing Smith & Friends.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery Professional
Nicola and the team made the sale run smoothly. They were extremely friendly and happy to help with any queries I had. Everyone I spoke to were very professional and nothing was too much trouble
Agent replied · 22 October 2024
Thank you Jo for your 5 star review of Nicola and our Hartlepool team.Kind regardsMark SmithManaging Director
3/5
TrustpilotThe key handover was not really…
The key handover was not really pleasant as I have to go to the office to collect it, the signboard *for sale* was not removed until few weeks after I moved in to the property. I still have to go back to collect other spare keys after 2weeks.I suggest hand over of key to a property should be a memorable experience for any client(s).
Agent replied · 22 October 2024
Thank you Jumoke for your review. As per our conversation I am sorry for the delay in our vendor bringing keys into the office. I m glad you have them all now and are settling into your new home.Kind regardsMark SmithManaging Director
5/5
TrustpilotIngleby Barwick Lettings Team
As a landlord I am very happy with the fully managed service provided by the team at the Ingleby Barwick office. All aspects of the letting process are carried out professionally and efficiently from start to finish and the friendly staff always have a positive attitude. Mark the Office Manager has a hands-on approach and provides valuable marketing and tenancy advice. I can highly recommend Smith & Friends for property management services.
Agent replied · 22 October 2024
Thank you for your wonderful review and feedback for our Ingleby Barwick lettings team.We really appreciate your feedback and thank you for using our services.Kind regardsMark SmithManaging Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Smith & Friends Estate Agents
Which Smith & Friends Estate Agents office has the most reviews?
Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
Where are the Smith & Friends Estate Agents offices?
The five Smith & Friends Estate Agents offices, by town:
- Darlington: 7 Duke Street, Darlington, DL3 7RX, DL3 7RX
- Hartlepool: 106 York Road, Hartlepool, TS26 9DE, TS26 9DE
- Ingleby Barwick: Barwick Lodge Ingleby Way, Ingleby Barwick, TS17 0RH
- Middlesbrough: 26 Stokesley Road, Marton-In-Cleveland, Middlesbrough, TS7 8DX, TS7 8DX
- Stockton-on-Tees: 21 Bishop Street, Stockton, TS18 1SY, Stockton-on-Tees, TS18 1SY
Has Smith & Friends Estate Agents won any awards?
Yes. At the ESTAS 2025 awards its branches won 4 Best in Postcode awards.
