Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotHartlepool office was very helpful
I was selling my close relatives house and live over 250 miles away, so thought selling was going to be a challenge. The Hartlepool office was excellent, checking the property in line with the insurance requirements, arranging viewings etc. I did very little. They kept me fully informed, and it was a painless sale. They were a great help during this time.
Bruce · 7 October 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you for your 5 star review of our Hartlepool office, we greatly appreciate your review. Best WishesMark SmithManaging Director
★★★★★ 4/5
TrustpilotHouse Sale Aug 2024
The start of the process was great and the getting us engaged in the process was good, sold a great vision for the company and the process, this wasn’t always followed through at the same speed with slow comms, E.G the selling vendor always seemed one or two days ahead of Smith and Friends. Smith and Friends need to look at the flow of data and some times too many people are involved which creates delays and frustrations for the seller. Overall good but could have been much better with some simple tweaks. Thanks
Lee · 7 October 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Hi Lee, Thank you for your valuable feedback. We are continually reviewing our processes to make for a better experience.Best WishesMark SmithManaging Director
★★★★★ 5/5
TrustpilotMany thanks to Nicola
Many thanks to Nicola, Megan, Joanne & Catherine and everyone in the Hartlepool office, for getting a drawn out sale across the line and completed.Very efficient agency, who I would happily recommend. We had feedback from every viewing and we knew when each viewing was booked and taking place, this was useful to know as the property was an unoccupied BTL, so you are dependant on the actions of your agent. Very efficient and checked the property for us each week to satisfy the insurance requirements as we live 200 miles away : ) Thank you! x
Katy · 7 October 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Katy for your 5 star review of our Hartlepool team. We greatly appreciated your review and thanking for choosing Smith & Friends.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotVery Professional
Nicola and the team made the sale run smoothly. They were extremely friendly and happy to help with any queries I had. Everyone I spoke to were very professional and nothing was too much trouble
Jo · 7 October 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Jo for your 5 star review of Nicola and our Hartlepool team.Kind regardsMark SmithManaging Director
★★★★★ 3/5
TrustpilotThe key handover was not really…
The key handover was not really pleasant as I have to go to the office to collect it, the signboard *for sale* was not removed until few weeks after I moved in to the property. I still have to go back to collect other spare keys after 2weeks.I suggest hand over of key to a property should be a memorable experience for any client(s).
Jumoke · 7 October 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Jumoke for your review. As per our conversation I am sorry for the delay in our vendor bringing keys into the office. I m glad you have them all now and are settling into your new home.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotIngleby Barwick Lettings Team
As a landlord I am very happy with the fully managed service provided by the team at the Ingleby Barwick office. All aspects of the letting process are carried out professionally and efficiently from start to finish and the friendly staff always have a positive attitude. Mark the Office Manager has a hands-on approach and provides valuable marketing and tenancy advice. I can highly recommend Smith & Friends for property management services.
MKD · 6 October 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you for your wonderful review and feedback for our Ingleby Barwick lettings team.We really appreciate your feedback and thank you for using our services.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotVery good Estate Agents to deal with
Very good Estate Agents to deal with. Communication was courteous and professional.
Dan · 4 October 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Dan for your 5 star review.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotGreat people who work there
Great people who work there, they all help and work with each other, great team work, always on hand to assist any issues, keep you in the loop with the progress of sale/buying property.
Paul · 1 October 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Paul for your 5 star review of our Stockton team, your review is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
Trustpilotkept us well informed at every stege
Rating only, no written review.
Barry · 1 October 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you for your review Barry.Kind regardsMark SmithManaging Director
★★★★★ 3/5
TrustpilotDisappointed
I was a buyer in this process.Not enough staff to allow us to view the house when we wanted. Viewing staff pleasant.Sales staff very helpful with negotiation with vendor. Sales progression could have communicated more frequently and did not seem to know very much about vendor details or timings. I had the impression she was totally overworked.When we picked up the keys the staff member I spoke with was unhelpful and dismissive. Disappointing experience.
Mr · 1 October 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Mr & Mrs R for your valuable feedback. As you can see from previous reviews this standard you have experienced it’s the standard we deliver. I shall contact you directly as I would like to know more a little about the viewing scenario as we have 3 outworkers who can undertake viewings. Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotA very helpful and supportive team that…
A very helpful and supportive team that were very proactive/professional in ensuring a successful outcome of selling our house.
Christopher · 30 September 2024 · Smith & Friends Estate Agents Ingleby Barwick
Agent replied · 17 June 2024
Thank you Christopher for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotGreat service from all the Team
Great service from all the Team. Very happy with the outcome achieved. Nicola in was great always providing regular updates.
Mr · 30 September 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Dean for your 5 star review.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotFrom going in they were helpful &…
From going in they were helpful & friendly & made everything seem so easy. When the first sale fell through they got straight back on it & sold the property again the very next day.
Mrs · 30 September 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Mrs Donkin for your 5 star review.Best WishesMark Smith Managing Director
★★★★★ 3/5
TrustpilotLimited professional input
Friendly interactions throughout but only limited support and advice provided. At the viewing stage the staff member freely admitted she had no knowledge of the property and was attending on behalf of one of her colleagues. Offer stage support was fine. But later in the process, when I needed support to deal with an issue with the seller it felt that they were reluctant to get involved. I understand the seller is ultimately their client but all the same it was difficult to see what professional expertise they brought to the party. Disappointing.
Claire · 30 September 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Hi Claire, thank you for your review. I have contacted the office manager for his feedback on this and I shall contact you shortly.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotCharlotte and Leah were fantastic
Charlotte and Leah were fantastic, they kept us up to date with all key aspects of the house sale, they also dealt with issues swiftly. They rang us regularly to see how things were progressing. Really positive experience and would 100% recommend them for anyone looking to sell their home with this team. Toni did and excellent job of the photos for the property and made sure that it sold its best features.
Jamie · 30 September 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Jamie for your 5 star review of out Middlesbrough office. We greatly appreciate your kind words.Kind regardsMark Smith Managing Director
★★★★★ 5/5
TrustpilotRachel kept us informed at every stage
Rachel kept us informed at every stage, we were dealt with professionally and with care
Constance · 30 September 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Constance for your 5 star review. It is greatly appreciated by us all.Best WishesMark Smith Managing Director
★★★★★ 1/5
TrustpilotVery poor integration and management of…
Very poor integration and management of property purchase from previous owner (Selling on behalf of company who re-possessed the property) Expectation on a sale of a property is professionalism which has lacked in this purchase , when viewing the property I found the property secure and in suitable condition to place a bid. I then privately paid for an independent survey to be completed on the property and when the surveyor attended the property the access was not provided to certain parts of the property (External Balcony). The property was completed on the principle that it was just the wrong set of keys that had been taken on the day of allowing the survey. Trust was then broken as when I was issued the keys on completion I found that there had been a maintenance activity performed on the locking mechanism (barrel changed) and the keys no longer worked in the lock. Meaning that the property was left unsecured on sale which is not acceptable.Furthermore , no keys were provided to access utility supplies which were isolated by the company of which Smith and friends were representing.
Jack · 30 September 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
*** UPDATE 18 OCTOBER 2024***As per my email to you earlier Jack, I can confirm that the door lock has been replaced at our cost. I apologise for any inconvenience caused by the client, initial locksmith and ourselves in this matter and I hope our subsequent actions has restore your trust in our company.Kind regardsMark SmithManaging Director***UPDATE 2 OCTOBER 2024***Hi JackAs per our telephone call, we have instructed a locksmith to change one lock. I can confirm the electric supply is back on to the Flat. As mentioned as we are not a legal owner the management company will not supply us with any communal keys. As per my email their contact details are contacted within that email.Good to speak to you and any problems, please don't hesitate to contact me directly.Kind regardsMarkHi JackThank you for your detailed review. I have emailed you with an update of the situation over the course of the afternoon and evening. I look forward hearing back from you.Kind regards Mark SmithManaging Director
★★★★★ 5/5
TrustpilotWent above and beyond
Went above and beyond. Craig Purkis' excellent advice on the best price to sell the property for a quick sale. Rachael, Catherine and all the sales team kept me informed every step of the way. Liaised with both my solicitor and the buyers. Many thanks to all the team at Smith & Friends.Gavin and Lynda
Lynda · 30 September 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Lynda for your 5 star review of our Hartlepool team.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotGreat service friendly and kept well…
Great service friendly and kept well informed all the way through the process of selling
Stephen · 30 September 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Stephen for your 5 star review.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotAmazing agency
The agency was brilliant, extremely helpful and lovely. I’ve meet Toni on our first meeting I had a good vibe that she will understand me, and she did. Thank you Toni and the rest of the agency staff.
Emanuela · 30 September 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you for your 5 star review of Toni and our Middlesbrough team.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotHelpful and responsive.
Smith and Friends were helpful and, whenever I had queries or problems, they were quick to respond.
Darren · 30 September 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Darren for your 5 star review.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotVery helpful
Very helpful and kept me informed all the way
Leslie · 30 September 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Leslie for your review.Best WishesMark SmithManaging Director
★★★★★ 2/5
TrustpilotWe brought our own home on July 2024…
We brought our own home on July 2024 the experience we received from the smith & friends was not appreciated especially key handover,they simply postponed key handover timings & they just wrapped the key on an envelope and handed over to us.Not recommended
Mr · 30 September 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Hi Mr Sureasan & Mrs Chandra, I am sorry to read your review and comments. I understand from the notes there was difficulties with the vendors solicitor and to compound this the vendor removal company too on completion day. We would have no need to postpone any key handover unless there was good reason and I apologise for any inconvenience this caused on the day. The review should reflect the whole process not just one part which we can't always control. I wish you well in your new home.Kind regardsMark Smith Managing Director
★★★★★ 4/5
TrustpilotQuick responses and willingness to…
Quick responses and willingness to problem solve.
Rich · 30 September 2024 · Smith & Friends Estate Agents (Hartlepool)
Agent replied · 22 October 2024
Thank you Richard for your 4 star review.Kind regardsMark SmithManaging Director
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