Trusted Agent profile

Smith & Friends Estate Agents in Darlington, Middlesbrough, Hartlepool and 2 more

4.8

★★★★★ Excellent

986 reviews across 5 offices and 4 platforms

Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.6 / 5

275

Reviews on Google

All 5 offices

Facebook logo

5.0 / 5

1

Reviews on Facebook

All 5 offices

Yell logo

5.0 / 5

2

Reviews on Yell

All 5 offices

Trustpilot logo

708

Reviews on Trustpilot

Business-wide

Our offices

Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.

Latest reviews from every Smith & Friends Estate Agents office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

I definitely recommend the Darlington…

I definitely recommend the Darlington office of Smith & Friends. Right from the start when Louis valued my property he was very informative, friendly and took great photos. At the start of the sale process I dealt with the majority of staff who were always friendly. Joy was looking after my property and was very friendly & professional keeping in touch throughout. Towards the end, even though she was off work following an operation, she still took the time to keep me up to date and check if I was happy with how things were progressing. My buyer also commented how pleased he was with the communication from Joy. Thank you to all the team. I will definitely use your services again.

ValandRuss · 13 November 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 23 December 2024

Thank you for your 5 star review of our Darlington office. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director

5/5

Trustpilot

The Darlington branch of Smith &…

The Darlington branch of Smith & Friends were so friendly, professional and helpful throughout the whole buying process. I would especially like to thank Joy for guiding, pushing the sale along and generally helping me from start to finish.

Wendy · 13 November 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 23 December 2024

Thank you Wendy for your 5 star review of our Darlington team. It is greatly appreciated by us all.Best WishesMark SmithManaging Director

5/5

Trustpilot

Great communication and attentiveness…

Great communication and attentiveness to my parents needs. Both in care home, however the service provision remained sensitive to their every wish and concern

Mr · 12 November 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 23 December 2024

Thank you Adrian for your 5 star review it is greatly appreciated by us all.Kind regardsMark SmithManaging Director

5/5

Trustpilot

The staff are friendly and approachable…

The staff are friendly and approachable and offer a great service to both landlords and tenants alike. Feedback from inspections is good allowing for repairs and maintenance to be done when problems first appear. I have been with them now for many years having had an awful previous experience with another company. I would recommend this company highly.

Popseyg · 9 November 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 23 December 2024

Thank you Lin for your 5 star review, it is greatly appreciated by us all.Best WishesMark SmithManaging Director

5/5

Trustpilot

Helpful staff

Staff were all very helpful throughout the sale.Lindsay Nicholson helped greatly during the final stages of the sale

Stephen · 1 November 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 23 December 2024

Thank you Stephen for your 5 star review.Kind regardsMark SmithManaging Director

5/5

Trustpilot

Nicky and the team worked really hard…

Nicky and the team worked really hard to get me a good tenant.Recommend

Stephen · 28 October 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 23 December 2024

Thank you Stephen for your 5 star review,Best WishesMark SmithManaging Director

5/5

Trustpilot

We only chose smith and friends because...

We only chose smith and friends because we saw they had sold a significant amount of properties in our area. I'm very happy to report that they were the correct choice.After dealing with Jess and Michelle for a brief period due to our house being offered on almost immediately, I was thoroughly impressed with every aspect of their performance. However... A special thank you to Joy who handled the majority of our interactions for through sale and closing - she is reliable, efficient and helpful. She helped make the process a little less stressful than it could've been, and for that we thank you!

Nick · 27 October 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 23 December 2024

Thank you Nick for your 5 star review.Kind regardsMark SmithManaging Director

5/5

Trustpilot

I used this company after it was…

I used this company after it was recommended to me and to their word it was a good experience, Contact was made every step of the way, i would especially like to thank Andrea for keeping me up to date with any concerns i may have had..For a quick easy stress free sale i would definitely use smith and friends estate agents again.

Margaret · 25 October 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 23 December 2024

Thank you Margaret for your 5 review. It is greatly appreciated by us all.Best WishesMark SmithManaging Director

4/5

Trustpilot

Great service

Overall pleased with the service throughout from Darlington smith & friends when selling my home. Stand out service was from Joy during sales progression, despite other delays she constantly kept me updated, chased all parties, was extremely responsive and approachable. Unfortunately communication wasn’t as great during a period of Joy being off however I couldn’t compliment the service from her more - made a stressful process much easier.

Gemma · 24 October 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 23 December 2024

Thank you Gemma for your review.Kind regardsMark SmithManaging Director

5/5

Trustpilot

Great experience with Smith and Friends

Excellent experience with Smith and Friends Darlington. Kept me informed and updated as a buyer, and helped me with my solicitor and mortgage broker choice too. Rescued a purchase for me when I needed help. Special mention to Joy, Sally, Michelle, Jess, and Suzanne.

Yat · 24 October 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 23 December 2024

Thank you for your 5 star review of our Darlington team.Kind regardsMark SmithManaging Director

5/5

Trustpilot

Excellent experience in managing my rental portfolio

I've trusted Smith and Friends to manage my five rental properties in and around Stockton on tees for nearly 4 years now and found them professional in all aspects of the rental market. I would highly recommend them.

Barry · 19 October 2024 · Smith & Friends Estate Agents Ingleby Barwick

Agent replied · 17 June 2024

Thank you Barry for your 5 star review, it is greatly appreciated by us all at Smith & Friends.Best WishesMark SmithManaging Director

4/5

Trustpilot

The staff were friendly helpful and…

The staff were friendly helpful and kept me informed of every step along the way. They delivered what they promised at the outset and I would highly recommend them.

Mrs · 19 October 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 22 October 2024

Thank you Mrs Robinson for your 4 star review of our team and service.Kind regardsMark SmithManaging Director

5/5

Trustpilot

Superb Letting Agents

Fantastic experience with Mark & Ellie in the letttings team at Ingleby Barwick, they always go above and beyond and nothing is too much trouble. The whole process of finding tenants and moving them in was seamless. Their fees are transparent and include detailed inventories and check out reports which other letting agents normally charge for separately. By far the best letting agent in the local area - keep up the great work!

Platinum · 19 October 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 22 October 2024

Thank you for your 5 star review of our Ingleby Barwick team and in particular Mark & Ellie.We greatly appreciate your review and kind words.Best WishesMark SmithManaging Director

5/5

Trustpilot

I would recommend you 100%

I would recommend you 100%You where so helpful and nothing was any trouble Thank you

Julie · 18 October 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 22 October 2024

Thank you Julie for your wonderful review. It is greatly appreciated by the team and I.Kind regardsMark SmithManaging Director

5/5

Trustpilot

Thankyou to Smith and Friends…

Great experience with Smith and Friends Stockton on Tees. Active advertising, keeping us very well informed along the way with selling my dear mum's house. Very actively chasing up our Solicitors on a number of occasions which unfortunately was particularly necessary as we approached completion, due to our Solicitors not keeping me in the loop! Thankyou so much to everyone, with special thanks to Lindsey - we got there in the end!

Diane · 18 October 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 22 October 2024

Thank you Diane for your fantastic review of our Stockton team and Lindsey.We greatly appreciate your time and review.Best WishesMark SmithManaging Director

5/5

Trustpilot

Fast and friendly house sale

Fast and friendly house sale, the customer service was excellent at the Hartlepool branch, they kept us well informed at all times, highly recommend, thankyou so much.

Mrs · 18 October 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 22 October 2024

Thank you Mrs Naylor for your 5 star review of our Hartlepool team.Kind regardsMark SmithManaging Director

3/5

Trustpilot

Communication was poor after we agreed…

Communication was poor after we agreed a sale

Michelle · 18 October 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 22 October 2024

Thank you Michelle for your review, If you would kindly email at marksmith@smith-and-friends.co.uk as I would like to know a little more about your comments and where we fell short of our standards on what we would expect. I greatly appreciate your time in writing this review.I look forward to hearing from you.Kind regardsMark SmithManaging Director

5/5

Trustpilot

Excellent professional service

Excellent professional service Will definitely use again.

CL · 18 October 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 22 October 2024

Thank you for your 5 star review, it is greatly appreciated.Kind regardsMark SmithManaging Director

5/5

Google

Nicolas great, very friendly lady.

Geno · 18 October 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 25 October 2024

Thank you for your 5 star review. Kind regards Mark Smith Managing Director

2/5

Google

Ñever do what they say

Alan · 18 October 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 23 November 2024

Hi Allan, Thank you for your review. Please can you contact me at marksmith@smith-and-friends.co.uk as I would like to know more about your comments. Kind regards Mark Smith Managing Director

2/5

Google

Brilliant estate agent however will let an accepted offer be overridden so just keep an eye out for that one, but yeah brilliant people, great customer service 10/10 would recommend just keep an eye on them

Joshy · 18 October 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 25 October 2024

Good Morning Joshy, we have no record of your name on our records. If you can email me directly at marksmith@smith-and-friends.co.uk with your concerns as I would like to know more about your comments. Kind regards Mark Smith Managing Director

3/5

Trustpilot

The length of time it took .…

The length of time it took,was advised by Smith and friends on a solicitor to deal with the paperwork took their advice wouldn't advise anyone to use either of the SERVICES, it took 7 months from start to finish to deal with one property with no chain , RIDICULOUS.MARCH TO SEPTEMBER 6TH .

Mrs · 17 October 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 22 October 2024

Thank you Mrs Huggins for your valuable feedback. I have a meeting with our solicitors panel and I shall be personally looking into why this took from sales being agreed on 16 April to completion (99 working days), As with all property sales there is more than one party responsible for making the transaction move forward. My apologies for any delays caused by the solicitors involved.Kind regardsMark SmithManaging Director

5/5

Trustpilot

Sale of our home and purchase of another

Manj was really helpful and really worked to get deals on both our sale and the purchase. Would recommend Smith and Friends.

Sarah · 14 October 2024 · Smith & Friends Estate Agents (Hartlepool)

Agent replied · 22 October 2024

Thank you Sarah for your 5 star review of Manj, he was delighted to read your feedback as we were.Best WishesMark SmithManaging Director

5/5

Google

Rating only, no written review.

Kat · 12 October 2024 · Smith & Friends Estate Agents Ingleby Barwick

Agent replied · 12 October 2026

Thank you for your 5 star review. Kind regards Mark Smith Managing Director

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Smith & Friends Estate Agents and its branches won ESTAS awards in one year, most recently 2025.

ESTAS winners in one year, the group and its branches: 2025.

ESTAS awards by year, 2025

Source: ESTAS winners lists, as published, linked by year.

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Questions about Smith & Friends Estate Agents

Which Smith & Friends Estate Agents office has the most reviews?

Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.

Where are the Smith & Friends Estate Agents offices?

The five Smith & Friends Estate Agents offices, by town:

  • Darlington: 7 Duke Street, Darlington, DL3 7RX, DL3 7RX
  • Hartlepool: 106 York Road, Hartlepool, TS26 9DE, TS26 9DE
  • Ingleby Barwick: Barwick Lodge Ingleby Way, Ingleby Barwick, TS17 0RH
  • Middlesbrough: 26 Stokesley Road, Marton-In-Cleveland, Middlesbrough, TS7 8DX, TS7 8DX
  • Stockton-on-Tees: 21 Bishop Street, Stockton, TS18 1SY, Stockton-on-Tees, TS18 1SY
Has Smith & Friends Estate Agents won any awards?

Yes. At the ESTAS 2025 awards its branches won 4 Best in Postcode awards.

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