5/5
GoogleRating only, no written review.
Agent replied · 25 July 2025
Thank you for your 5 star review. Kind regards Mark Smith Managing Director
Trusted Agent profile
Smith & Friends Estate Agents in Darlington, Middlesbrough, Hartlepool and 2 more
★★★★★
986 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
708
Reviews on Trustpilot
Business-wide
Our offices
Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
- Smith & Friends Estate Agents (Darlington)7 Duke Street, Darlington, DL3 7RX, DL3 7RX766 reviews · 91 on Google (4.3)41 in the last 90 days
- Smith & Friends Estate Agents (Middlesbrough)26 Stokesley Road, Marton-In-Cleveland, Middlesbrough, TS7 8DX, TS7 8DX742 reviews · 79 on Google (4.8)42 in the last 90 days
- Smith & Friends Estate Agents (Hartlepool)106 York Road, Hartlepool, TS26 9DE, TS26 9DE679 reviews · 29 on Google (4.4)42 in the last 90 days
- Smith & Friends Estate Agents Ingleby BarwickBarwick Lodge Ingleby Way, TS17 0RH671 reviews · 76 on Google (4.9)45 in the last 90 days
- Smith & Friends Estate Agents (Stockton on Tees)21 Bishop Street, Stockton, TS18 1SY, TS18 1SY617 reviews · 0 on Google41 in the last 90 days
Latest reviews from every Smith & Friends Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
TrustpilotExcellent service and friendly
We recently sold our house with Smith and friends. Their service was fantastic all of the staff we dealt with especially Joanne and Rachael always found time to talk to us. It was not an easy sale as our first buyer pulled out at the last minute, the staff then ensured our house was seen and we had another new buyer pretty soon. All of my calls where taken in a professional and friendly manner and no query was too much hassle for them.
5/5
GoogleCourteous and friendly service, brilliant communication.
Agent replied · 16 April 2026
Thank you for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleQuick no hassle purchase and kept up to date through the whole process - highly recommend Smith and Friends Estate Agents
Agent replied · 16 April 2026
Thank you for your 5 star review, we all greatly appreciate your kind words and review. Kind regards Mark Smith Managing Director
5/5
GoogleThe team were really helpful and kept us up to date. We had issues with buyers pulling out and they were very sympathetic.
Agent replied · 16 April 2026
Thank you Paddy for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleI have dealt with the this company for many years and every single time I have spoken to someone they have helped me massively and kept me in the loop with everything that’s happened. I never feel worried about calling them as they are super friendly and help wherever they can.
Agent replied · 16 April 2026
Thank you Aimee for your wonderful review. It is greatly appreciated by us all. Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you Hannah. Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Agent replied · 9 December 2024
Thank you Nizar. Kind regards Mark Smith Managing Director
5/5
GoogleNice
Agent replied · 9 December 2024
Thank you very much for your kind review. Best Wishes Mark Smith Managing Director
5/5
GoogleReally helpful, was really happy with the service and the support we had with our sale, and then the purchase was complicated but Manj helped to make everything easier.
Agent replied · 9 November 2024
Thank you Sarah for your wonderful review. We greatly appreciate your time to write about your experience. Best Wishes Mark Smith Managing Director
5/5
GoogleExcellent support and service from Smith and Friends in the sale of our house. From honouring a previous quote to fantastic support in the final weeks to completion - the team at the Ingleby Barwick branch have been so efficient, professional, kind and informative. Great marketing, sound advice and support in securing solicitors, they have held our hand through the whole process, making something that can be stressful, easy. A special thank you to Andrea, who always returned my calls, was understanding, empathic and for whom no question was too silly! Highly recommended local firm who know the market.
Agent replied · 25 August 2024
Thank you Catherine for your fabulous review. It means to the team and I. Good Luck with your onward move. Kind regards Mark Smith Managing Director
5/5
GoogleI had a great experience with Smith & Friends Estate Agents. The team was professional and friendly and kept me informed throughout the process. Everything was handled smoothly and efficiently, and I felt supported every step of the way. Highly recommend!
Agent replied · 14 May 2025
Thank you Amir for your 5 star review. We all greatly appreciate your kind words and thank you for choosing us as your agent. Best Wishes Mark Smith Managing Director
5/5
GoogleI have used the Marton office for both purchasing 2 properties and in most recent times renting out a property, therefore seeing how Smith & Friends works from both sides, Client/Landlord.
Agent replied · 25 July 2025
Thank you for your review. Best Wishes Mark Smith Managing Director
5/5
TrustpilotSmith & Friends Stockton on Tees , Number 1 Estate Agents
I have used Smith & Friends, Stockton on Tees Branch, several times previously under its former name Robinson’s, due to the excellent service I have always received from the professional friendly staff.
5/5
TrustpilotAlthough my property took a while to…
Although my property took a while to sell the team remained positive, professional and re-assuring.
5/5
TrustpilotBest in Class Estate Agent
I had a fantastic experience working with the team at Smith & Friends in Hartlepool, all the team there, but especially Megan and Nicola. From start to finish, they were professional, knowledgeable, and always on hand to help. Their communication was excellent, keeping me updated at every stage and responding quickly to any questions I had.
5/5
GoogleSpecial mention for Ellie Jenkins who was extremely informative and supportive throughout the whole process.
Agent replied · 16 April 2026
Thank you Simon for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleExceptional service at all times. From Val wainwright and team .Communication was timely and clear, questions and queries answered promptly. Friendly efficient and helpful in all instances. Thank you.
Agent replied · 22 April 2025
Thank you Dorothy for your 5 star review, it is greatly appreciated. Best Wishes Mark Smith Managing Director
5/5
GoogleNikki and the team at Smith & Friends are AWESOME! Timely and professional communications. Whenever I have contacted Nikki, Nikki has always got back to me super quick and been super helpful! I would highly recommend Nikki and all the team at S&F! They have overseen my properties for around 10 years now and they have been truly brilliant. I would highly recommend. Thank you! Jo
Agent replied · 10 October 2026
Thank you Jo for your wonderful 5 star review. Nikki will be delighted to read your kind words. Best Wishes Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Agent replied · 23 April 2025
Thank you Eleanore Best wishes Mark Smith Managing Director
5/5
GoogleVery welcoming staff and helpful Nikki was my to go person and she was patient with me and quick to respond
Agent replied · 22 June 2025
Thank you for your review. Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Agent replied · 27 July 2025
Thank you Neil. Kind regards Mark Smith Managing Director
5/5
GoogleFriendly and helpful team, excellent communication, explained everything clearly and answered all our questions. I would highly recommend to anyone thinking of using them to sell their property. We also bought our next property through them and would again highly recommend.
Agent replied · 10 April 2025
Thank you for your 5 Star review Stephen. Kind regards Mark Smith Managing Director
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you James Kind regards Mark Smith Managing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Smith & Friends Estate Agents and its branches won ESTAS awards in one year, most recently 2025.
ESTAS winners in one year, the group and its branches: 2025.
ESTAS awards by year, 2025
2025 4 Best in Postcode across four branches ESTAS 2025 winners
- Best in Postcode (4)ESTAS Best in Postcode 2025
Source: ESTAS winners lists, as published, linked by year.
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Questions about Smith & Friends Estate Agents
Which Smith & Friends Estate Agents office has the most reviews?
Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
Where are the Smith & Friends Estate Agents offices?
The five Smith & Friends Estate Agents offices, by town:
- Darlington: 7 Duke Street, Darlington, DL3 7RX, DL3 7RX
- Hartlepool: 106 York Road, Hartlepool, TS26 9DE, TS26 9DE
- Ingleby Barwick: Barwick Lodge Ingleby Way, Ingleby Barwick, TS17 0RH
- Middlesbrough: 26 Stokesley Road, Marton-In-Cleveland, Middlesbrough, TS7 8DX, TS7 8DX
- Stockton-on-Tees: 21 Bishop Street, Stockton, TS18 1SY, Stockton-on-Tees, TS18 1SY
Has Smith & Friends Estate Agents won any awards?
Yes. At the ESTAS 2025 awards its branches won 4 Best in Postcode awards.
