Trusted Agent profile
★★★★★
986 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
708
Reviews on Trustpilot
Business-wide
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Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotReally good service
Really good experience from first contact to purchasing a property. Staff friendly, knowledgeable and efficient. Would highly recommend
Thank you Michelle for your 5 star review, Kind regards Mark Smith Managing Director
5/5
TrustpilotExcellent professional service
The staff were always friendly, approachable and quick to reply. They were helpful and reassuring through the entire process of selling our late mum's house especially Lindsey who kept us informed and was always understanding and helped us through this tough time. Excellent service. Would highly recommend.
Thank you Susan for your review and kind words about our Stockton team and especially Lindsey, we greatly appreciate your feedback. Kind regards Mark Smith Managing Director
5/5
GoogleWe have just bought our house from smith & friends. Was a pleasure working with them and Andrea bless her kept us updated along the way. The other staff were great also. Thank you team at smith & Friends. Andrea and Nick
Thank you Andrea & Nick for your 5 star review, Andrea and the team will be delighted with your review and kind words. Best Wishes Mark Smith Managing Director
5/5
GoogleIt was our first time dealing with Smith & Friends as we looked to move home and we couldn’t be happier! Ellie and Rachael have been amazing from day one and nothing was a problem for them. We were kept up to date throughout the whole process and everything did go as smoothly as possible because of their help. I couldn’t recommend these guys enough! Thank you Ellie and Racheal, you made a possible stressful situation very easy for us!
Thank you Kyle for your 5 star review of our Ingleby Barwick team. Best Wishes Mark Smith Managing Director
5/5
GoogleWe used ingleby smith and friends to sell our house. We would highly recommend using the ingleby branch to anyone thinking of selling. Thank you so much especially to Manj, Marc and Andrea. :)
Thank you Chloe for your 5 star review of our Ingleby Barwick team. Best Wishes Mark Smith Managing Director
5/5
GoogleSold our house very quickly through Smith & Friends and couldn’t have asked for a better service. Big thanks to Michelle, Suzzanne and Lee who were fantastic, really supportive, always on hand to answer questions, and kept everything moving smoothly. Made the whole process stress-free. Highly recommend!
Thank you for your 5 star review, we all greatly appreciate your review and kind words. Best Wishes Mark Smith Managing Director
5/5
TrustpilotReally professional polite very quick…
Really professional polite very quick to get back to me with a viewing booking thank you Vicky
5/5
GoogleFriendly staff, very experienced and helpful from start to finish
Thank you Neal for your 5 star review. We greatly appreciate your kind words. Best Wishes Mark Smith Managing Director
5/5
GoogleWe bought a property through the estate agents and dealt with Manj and Andrea. They were both extremely helpful and friendly and always responded to calls and email very quickly. I would recommend!
Thank you Angela for your review, it is greatly appreciated by us all. Kind regards Mark Smith Managing Director
3/5
GoogleNikki is always friendly and endeavours to resolve any issues or answer any questions in good time, it is always a pleasure to speak to her
Hi Kristiane, thank you for your review, how could we improve? Kind regards Mark Smith Managing Director marksmith@smith-and-friends.co.uk
4/5
TrustpilotI let a flat through Smith and Friends…
I let a flat through Smith and Friends in a full management contract, my main contact - Nikki, is always friendly and endeavours to resolve any issues or answer any questions in good time, it is always a pleasure to speak to her.
5/5
TrustpilotAmazing agents!
We recently sold our house with Smith & Friends after a disappointing experience with another well known local agent. We can’t express just how great Smith & Friends have been from start to finish. The team at the Stockton branch have been fab! We have, and will continue to recommend to others 😊 thank you!
5/5
GoogleExcellent communication throughout despite a challenging sale, highly recommended.
Thank you Chris for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleExcellent service and support from Ellie for renting and moving into the house - job well done! Thank you.
Thank you Phil for your 5 star review. Kind regards Mark Smith Managing Director
5/5
GoogleExcellent service, responsive, communicated throughout, friendly and helpful staff.
Thank you Danielle for your review. Kind regards Mark Smith Managing Director
5/5
GoogleLovely staff
Thank you for your 5 star review. Kind regards Mark Smith Managing Director
5/5
TrustpilotSuch an amazing team
Such an amazing team. Nicola Middleton, Megan Hay and Janice Chambers are just awesome. Nothing ever too much trouble, kept us updated all the way through. Perfect.
5/5
TrustpilotVal Wainwright has helped us with a…
Val Wainwright has helped us with a rental property for many years. Her professionalism and expertise on all aspects made it easy to deal with.
5/5
TrustpilotExcellent Service
Helpful, friendly and accommodating staff. I would 100% recommend to friends and family
5/5
GoogleSuper efficient service
Thank you for your 5 star review. Kind regards Mark Smith Managing Director
5/5
TrustpilotGreat communication
Claire Grundy in the Stockton branch was super pro-active, friendly and helpful throughout my entire tenancy start to finish. Great communication even whilst I was on the other side of the world in New Zealand! Thanks Claire, your help was invaluable ☺️
5/5
GoogleProvided a very efficient and professional service throughout the whole buying process. Very happy and Would certainly recommend. Thank you to Manj and Andrea who were extremely helpful and always quick to respond to queries raised.
Thank you Andrew for your review, it is greatly appreciated by us all. Kind regards Mark Smith Managing Director
5/5
GoogleNicola was absolutely fantastic helping us buy a house. She was amazing from start to finish, from providing details of properties which matched what we were looking for to assisting in the eventual sales progression as well. She was always easy to get in touch with and really helpful throughout which was at times a little stressful. Thank you Nicola!
Thank you Shola for your wonderful review of our Hartlepool office and in particular Nicola. Kind regards Mark Smith Managing Director
5/5
GoogleThe team really looked after me and made the process so far much more bearable than any other agent I've worked with.
Thank you Jenn for your 5 star review. It is greatly appreciated by us all. Best Wishes Mark Smith Managing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
The five Smith & Friends Estate Agents offices, by town:
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