Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleWe instructed Sheldon Bosley Knight in the sale of our house and our agent, Leanne Harvey, acted with genuine professionalism, patience, and approachability.
Leanne was immensely patient with our seemingly endless questions. Leanne asked questions on our behalf that we didnβt think of, just to make sure there were no hidden issues. Once the sale progressed, Leanne was diligent in making sure all the necessary processes and requirements were adhered to and in place, as well as communicating with the sellerβs agent, and kept us informed on a weekly basis (sometimes more so when required).
I am not sure how you can have a better agent than Leanne and the team at Evesham. If I ever need to sell a home, I know exactly who to call when the time comes =) Well done, Leanne. I wish you all the best in your future career. Jake.
Jake Β· 10 December 2022 Β· Sheldon Bosley Knight Evesham
Agent replied Β· 8 June 2023
Hi Jake,
Thank you so much for your kind words, and your 5-star review. We really appreciate you taking the time out to share your experience with us.
We are so pleased to hear that you found Leanne professional and patient amongst other things. Here at Sheldon Bosley Knight, we believe in transparent communications with ourselves and our clients, no matter what and it clearly shows through Leanne's work.
We wish you all the best.
Many thanks,
Sophia Nevin
Sheldon Bosley Knight
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5/5
GoogleSBK made the whole process of finding a place to rent stress free, and the little welcome pack you receive when you pick up your keys is a nice touch- thoughtful. Natalie was brilliant for me, she had all the answers, knowledgable and easy to communicate with.
Charlie Β· 26 November 2022 Β· Sheldon Bosley Knight Evesham
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5/5
GoogleGreat service π β¦
Aras Β· 10 November 2022 Β· Sheldon Bosley Knight Evesham
Agent replied Β· 8 June 2023
Hi Aras,
Thank you for your 5-star review, it is greatly appreciated.
Many thanks
Sophia
Directors Office
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1/5
GoogleIf you have any problem with your house, you will listen 6 month "we send email" and nothing will change
John Β· 10 November 2022 Β· Sheldon Bosley Knight Evesham
Agent replied Β· 8 June 2023
Hi John,
Thank you for your feedback. We are sorry to hear you have had a bad experience with us however, we are unable to verify any of your information or locate you on our client database.
At Sheldon Bosley Knight we take customer feedback very seriously so if you could contact me directly at directorsoffice@sheldonbosleyknight.co.uk so I can look to understand why you left our business a 1star review and resolve this matter for you.
Many Thanks,
Sophia Nevin
Directors Office
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5/5
GoogleFound All the staff extremely helpful
and pleasant throughout.
I would recommend them without hesitation
John Β· 10 November 2022 Β· Sheldon Bosley Knight Evesham
Agent replied Β· 8 June 2023
Hi John
Thank you for your 5-star review and recommendation. We are pleased to hear that you found our team extremely helpful and pleasant.
Many thanks,
Sophia Nevin
Directors Office
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5/5
GoogleFrom the moment Chloe called on us to value our bungalow, to completion, for way over the asking price, Sheldon Bosley Knight were professional, informative and a pleasure to deal with.The sales team of Chloe, Christian and Leanne kept us updated with everything related to the sale, the online portal worked smoothly and the team were always at the end of the phone if we had any queries.We cannot recommend them highly enough, 5 star service. (Source : allAgents)
Mark Β· 10 November 2022 Β· Sheldon Bosley Knight Evesham
Agent replied Β· 8 June 2023
Hi Mark,
Thank you for taking the time to write a 5-star review. We are pleased to hear that you felt the use of our portal, property file was useful, and that the sales team was a pleasure to deal with throughout your sale.
Many thanks,
Sophia N
Directors Office
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5/5
GoogleWe recently bought and sold a home through SBK. Chloe was excellent in her support. For me a good estate agent is not just about getting a property sold, but getting the property to completion. SBK ensured all the solicitors were talking to each other and pushed to get everything over the line. We would recommend using Sheldon Bosley Knight.
Derek Β· 10 November 2022 Β· Sheldon Bosley Knight Evesham
Agent replied Β· 8 June 2023
Hi Derek,
Thank you for your 5-star review and recommendation. We couldn't agree more about what makes a good estate agent and that is what we pride ourselves on. We are pleased to hear that you felt you got the support you needed from Chloe.
We wish you all the best in your new home.
Many thanks,
Sophia Nevin
Directors Office.
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5/5
GoogleJosh, Natalie, Millie and Lucy are a superb team. They have found the ideal tenant for us. The whole process was easy and stress free.. we are extremely grateful and would highly recommend SBK.
Martin Β· 10 November 2022 Β· Sheldon Bosley Knight Evesham
Agent replied Β· 8 June 2023
Hi Martin,
Thank you for your 5-Star review and recommendation.
We are pleased to hear the team at Evesham were able to find the ideal tenant for you and that you felt the process was stress free. It's exactly what we like to hear.
Many thanks,
Sophia Nevin
Sheldon Bosley Knight
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5/5
GoogleHad a valuation recently and met with Chris Gale. The valuation was as expected but the service following on from this first meeting exceeded all expectations. He helped to solve a problem
which I was not aware off with the lease of the property. I would certainly use Robin Jones on my next sale of a property.
Thank you Chris.
SURINDER Β· 12 October 2022 Β· Sheldon Bosley Knight Coventry
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1/5
GoogleAbsolutely horrendous company to deal with in every respect.
Myself and my partner are both first time buyers, to which we placed an offer on a property, which Robin Jones were advertising, on behalf of a buyer. We were told it had been on the market previously but the sale had fell through as the previous prospective buyer couldn't get their mortgage approved on time. We were also reassured that the previous survey came back all clear and there we no issues on the seller's side, or with the property in general. We were also told that the seller's didn't want a long drawn out sale that would cause additional stress.
After placing an offer (with a large additional incentive to secure a quick sale) we began the process of purchasing the property. Trying to secure a mortgage on the property, our lender's survey highlighted there was potentially some issues with the property. We then paid for an independent surveyor to come in and conduct a survey. This survey highlighted that there may be some potential issues with the property that required further investigation.
We informed Robin Jones, who pleaded with us to share the survey with them, which we did as a good will gesture and an act of transparency. 48 hours later we were informed that we had caused 'a significantly emotional situation that was impacting the seller's health' and as such they had to pull out of the property sale. After calling Robin Jones to find out more details, we were told that the previous buyer had mysteriously turned up at the office over the past 48 hours (unannounced), with their newly approved mortgage in hand (to which, their survey had coincidentally not raised any issues, despite both of ours raising almost 15 A4 pages of concerns), and that the buyer had instantaneously switched to accepting their offer instead (whilst the house was still sold to us, subject to contract). All in all, this shambles of a process has left us ~Β£1200 out of pocket, as first time buyers, due to the sheer lack of transparency from Robin Jones and extremely poor handling of what was clearly a very sensitive situation that we had no need to be involved in.
Much Appreciated!
Ryan Β· 12 October 2022 Β· Sheldon Bosley Knight Coventry
Agent replied Β· 19 June 2024
Dear Ryan,
I am sorry that you felt it appropriate to post a review before contacting us to discuss this matter. We understand it can sometimes be an emotional rollercoaster when purchasing a house, that said, we really do sympathise with what you have experienced which has caused you stress, anxiety and money more especially since you are first time buyers.
However, Robin Jones Estate Agency has been proudly operating for over 40 years and is very well respected. Our motivation for great customer service leads to being fully transparent with all parties and acting professionally on behalf of our vendors and landlords. This is exactly what has happened in your situation.
To summarise, the vendor was presented with 2 offers, one offer from yourself which was conditional upon invasive multiple works being carried out after you took advice from a third-party surveyor and another offer from a customer who was happy with proceeding with the purchase with no works to be done after also taking advice from a third party surveyor. The vendor then made a decision to go with the other party and this property sale has now been completed.
Upon being aware of any notifications from both parties we present the facts in real time and the vendors make their decision from here as to who they decide to sell their property to. This is what happened in this circumstance and I am sorry that you were unsuccessful on this occasion but your requests for work to be carried out were not consistent with other parties and were unacceptable requests as far as the vendor was concerned. This was communicated to you.
I do understand your frustration and hope that you can find a property soon and would endeavour to do my upmost to assist you with the buying process, should this be required.
Best regards
Luke Galliana
Director
Robin Jones
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5/5
GoogleSara, Karen and their colleagues did an excellent job of handling our purchase and dealing with all our queries and concerns. In particular Karen was superb; getting involved when things weren't progressing well through our vendors solicitors. Karen worked with me to escalate issues, regularly contacting the vendor and their solicitors, and chasing constantly to try to push things along. (Source : allAgents)
Phil Β· 11 October 2022 Β· Sheldon Bosley Knight Kineton
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5/5
GoogleFrom the first touch point to the very last, Sheldon Bosley Knight were an absolute pleasure to deal with and we would highly recommend them.We had been searching for a property for several months until we came accross the property we have now purchased and moved into. From our first dealings with SBK, via telephone, Sara extremely professional and polite. There was a lot of interest in he property we purchased and Sara was extremely diligent in obtaining all of the information required from us in order to put forward a firm offer and after some tooing a frooing with the seller, we managed to secure it and the property was promptly marked as under offer.We were then passed over to Karen who was equall as polite and professional, assisting both us and our solicitor to progress the sale propmtly and without delay. On several occassions, we had to rely on Karen to chase up our sellers soliciting firm and Karen did so without delay - ensuring that the sale went through as smoothly and efficiently as possible. Having dealt with Estate Agents on a number of occasions throughout my life I can honestly say that SBK go above and beyond for both their sellers and the prospective buyers. Thank you so much for everything Sara & Karen, and for securing us our dream home. (Source : allAgents)
Kayleigh Β· 11 October 2022 Β· Sheldon Bosley Knight Kineton
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5/5
GoogleWe couldnβt recommend Sheldon Bosley Knight more. After having a house sale fall through previously, we were very nervous about making our offer but the lovely Annette and Sara guided us through everything with ease and made us feel so comfortable with our decisions. We got the house of our dreams and we are absolutely delighted! They made us feel like friends and we would recommend them to anyone looking to buy their perfect home. (Source : allAgents)
Jen Β· 11 October 2022 Β· Sheldon Bosley Knight Kineton
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5/5
GoogleExtremely helpful and worked quickly to get me into a property on my desired date. Josh and Natalie were absolutely fantastic
Damon Β· 11 October 2022 Β· Sheldon Bosley Knight Evesham
Agent replied Β· 8 June 2023
Hi Damon,
Thank you for your 5-Star review.
We are pleased to hear that you found Josh and Natalie helpful.
Many thanks,
Sophia Nevin
Directors Office
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5/5
GoogleExtremely reliable and communication was very fluent with all and any type of questions. Myself and my partner had a warm welcome and was comforted by how much they cared. Would recommend to all.
Robyn Β· 11 October 2022 Β· Sheldon Bosley Knight Evesham
Agent replied Β· 8 June 2023
Hi Robyn,
Thank you for your 5-star review. We are delighted to hear that you found our team caring and extremely reliable. We appreciate your recommendation.
Many thanks,
Sophia Nevin
Directors Office
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4/5
GoogleRating only, no written review.
Grace Β· 11 September 2022 Β· Sheldon Bosley Knight Evesham
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5/5
GoogleBrilliant letting agents, so supportive and understanding on individual circumstances, helped us out massively, couldn't recommend enough thankyou to all the team for all your help, big thankyou to Josh for helping us through this difficult time ( especially through the current demand for rental properties) and to Natalie very friendly and professional and made everything so clear.
Nina Β· 11 September 2022 Β· Sheldon Bosley Knight Evesham
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5/5
GoogleWe met Josh from SBK back in 2021 when we started looking for a buy-to-let property.
He kept in touch with us as we viewed a number of properties in quite a large search area. He gave his professional opinion on how attractive to renters the properties were. We found that advice really helpful.
We finally completed on a flat back in June and naturally chose SBK to manage this for us. All the staff have been helpful and efficient. (The agent who sold us the flat in contrast, made no contact regarding managing it until the day we collected the keys.)
SBK found us a tenant really quickly, weβve gone for a fully managed arrangement so we have no worries moving forward. They handled everything.
Would definitely use SBK again. Highly recommend Josh if like us you need a bit of support finding the right property.
Pauline Β· 11 September 2022 Β· Sheldon Bosley Knight Evesham
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5/5
GoogleExcellent service 5 stars would highly recommendPositiveResponsiveness, Quality, Professionalism
Michael Β· 27 August 2022 Β· Sheldon Bosley Knight Leamington Spa
Agent replied Β· 20 June 2024
Hi Michael, thank you for your review and 5-star rating. We really appreciate your recommendation
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5/5
GoogleThe SBK team made my transition from homeowner to landlord an absolute breeze. From marketing my property to finding the best tenants for it, Claire & Louisa worked tirelessly to ensure I had peace of mind!PositiveResponsiveness, Quality, Professionalism, Value
Andrew Β· 27 August 2022 Β· Sheldon Bosley Knight Leamington Spa
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5/5
GoogleRating only, no written review.
Ionut Β· 25 August 2022 Β· Sheldon Bosley Knight Evesham
Agent replied Β· 24 August 2024
Hi Lonut, thank you for your 5-star rating
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5/5
GoogleVery professional attitude at what they doPositiveResponsiveness, Professionalism, Value
GUGULOTH Β· 25 August 2022 Β· Sheldon Bosley Knight Evesham
Agent replied Β· 8 June 2023
Hi Guguloth, thank you for taking the time to write a review and for your 5-star rating.
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4/5
GoogleVery helpful and happy in our new home.PositiveResponsiveness, Professionalism
Glenn Β· 25 August 2022 Β· Sheldon Bosley Knight Evesham
Agent replied Β· 8 June 2023
Hi Glenn, thank you for your review, we are pleased to hear that you are happy in your new home. We wish you all the best.
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5/5
GoogleReally excellent service, both professional and friendly.PositiveProfessionalism
James Β· 25 August 2022 Β· Sheldon Bosley Knight Evesham
Agent replied Β· 8 June 2023
Hi James,
Thank you for your review and 5-star rating. We are pleased to hear that you think we are both professional and friendly.
We wish you all the best
Kind regards,
Sheldon Bosley Knight
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