★★★★★ 5/5
GoogleBrilliant service from SBK- from the point of making enquiries over renting properties to securing a tenancy and sorting out everything, Heidi Mecke and James Taylor answered my every email with patience and kindness and made sure I was completely happy. Couldn’t recommend them enough- thank you!!
Jade · 12 November 2023 · Sheldon Bosley Knight Solihull
Agent replied · 11 June 2024
Hi Jade,
Thank you for taking the time to write a 5-star review.
We're delighted to hear that Heidi and James provided you with excellent service and communication. Your recommendation means a lot to us.
Many thanks,
Sophia
Directors' Office
★★★★★ 5/5
GoogleJames was a pleasure to deal with! he assisted me every step of the way which made for a very smooth experience. Highly recommended.
James · 12 November 2023 · Sheldon Bosley Knight Solihull
Agent replied · 11 June 2024
Hi James,
Thank you for your recommendation! We're thrilled to hear about your smooth experience with James and how he assisted you every step of the way. Your feedback is much appreciated.
Many thanks,
Sophia
Directors' Office
★★★★★ 5/5
GoogleGreat service. James Taylor was friendly, helpful and kind- a great intermediary and put up with my barrage of questions and emails. Sheldon Bosley Knight, a great company - I move in today!
Elbow · 12 November 2023 · Sheldon Bosley Knight Solihull
Agent replied · 11 June 2024
Hi,
Thank you for taking the time to write a 5-star review.
We are pleased to hear that you found James friendly and helpful.
We wish you all the best in your new home and always happy to help!
Kind regards,
Sophia
Directors' Office
★★★★★ 5/5
GoogleDespite some very personal complicated logistics SBK have been well organised and able to deal with everything that has been thrown at the. Especially James Taylor and Heidi Mecke who I have leased with directly. They have been nothing but understanding and flexible to the difficult situations and the simpler ones. Highly recommend using SBK.
Connor · 12 November 2023 · Sheldon Bosley Knight Solihull
Agent replied · 11 June 2024
Hi Connor,
Thank you for your thoughtful feedback! We're pleased to hear that James Taylor and Heidi Mecke have been particularly understanding and flexible. We appreciate your recommendation it means a lot to us.
Kind regards,
Sophia
Directors' Office
★★★★★ 5/5
GoogleWell done Team SBK. Great communication all the way through the process and special thanks to Jo and Heidi for turning around a new tenant two weeks quicker than expected.
I’d certainly recommend this agency if you are a landlord in Worcestershire.
Paul · 12 November 2023 · Sheldon Bosley Knight Solihull
Agent replied · 11 June 2024
Hi Paul,
Thank you for taking the time to write a 5-star review. We're delighted to hear about your positive experience with our team, and in particular, Jo and Heidi's great communication and the swift tenant placement. We appreciate your recommendation; it means a lot to us.
Kind regards,
Sophia
Directors' Office
★★★★★ 5/5
GoogleJo has been particularly helpful and responsive even though my husband and I have decided to resume managing our two properties ourselves. This isn’t because of any failure on behalf of Sheldon Bosley Knight, but just a personal choice for various reasons. All paperwork forwarded without any trouble or problem. Very impressed.
Pauline · 12 November 2023 · Sheldon Bosley Knight Solihull
Agent replied · 11 June 2024
Hi Pauline,
Thank you for taking the time to write a 5-star review.
We appreciate your kind words and understand your decision to manage your properties personally. We're glad Jo's support was valuable, and we're here if you ever need assistance again.
Many thanks,
Sophia
Directors' Office
★★★★★ 5/5
GoogleI have used multiple agencies as a tenant in the UK.
Sheldon Bosley Knight are so supportive and helpful! Especially Heidi made the process so easier and she was there for me every time I needed help or advice.
I am ever so grateful for them and Heidi.
Rositsa · 12 November 2023 · Sheldon Bosley Knight Solihull
Agent replied · 11 June 2024
Hi Rositsa,
Thank you for your 5-star review.
We're thrilled to have made your tenancy a positive experience. Heidi and our team take pride in providing support and assistance. Your gratitude means a lot to us at Sheldon Bosley Knight!
Many thanks,
Sophia
Directors' Office
★★★★★ 5/5
GoogleJo Egan at Sheldon Bosley Knight has been fantastic in helping us sort a very difficult situation with a tenant. Jo has excellent communication, negotiation and mediation skills and she has also been very understanding. We are very grateful to Jo, she also responds very quickly, even though she must be incredibly busy.
Sarah · 12 November 2023 · Sheldon Bosley Knight Solihull
Agent replied · 11 June 2024
Hi Sarah,
We're delighted to hear about your positive experience with Jo Egan. It's wonderful to know that she has been instrumental in resolving a challenging tenant situation with her communication, negotiation, and mediation skills. Your appreciation means a lot.
Kind regards,
Sophia
Directors' Office
★★★★★ 1/5
GoogleZero communication.
They moved in a tenant who has caused problems for other residents since the day they moved in and continue to do so. This agency has been contacted multiple times to report the issues but they never bother responding. As long as they get their money they don't care.
Largoh · 24 October 2023 · Sheldon Bosley Knight Leicester
Agent replied · 20 June 2024
Hi,
We value your feedback and take complaints seriously. Tenant selection is at the landlord's discretion, but if you could please, email me at snevin@sheldonbosleyknight.co.uk with the property address in question and any correspondence you have had with our office, I will raise this with the branch and landlord.
Kind regards,
Sophia
Directors' Office
★★★★★ 5/5
GoogleGreat agency, brilliant service, friendly staff. Thanks for all your help
Megan · 13 October 2023 · Sheldon Bosley Knight Solihull
Agent replied · 11 June 2024
Hi Megan,
Thank you for taking the time to write a 5-star review. We are pleased to hear that you have found the service at our Solihull branch brilliant. We are happy to have been of any help.
Many thanks,
Sophia
Directors' Office
★★★★★ 5/5
GoogleIt was an efficient service as been through change of partnership all the team were great we ended up being looked after James Taylor thanks for keeping us updated especially while we are too at work.
Jas · 13 October 2023 · Sheldon Bosley Knight Solihull
Agent replied · 11 June 2024
Hi Jas,
Thank you for taking the time to write a 5-star review, it is very much appreciated!
We're delighted you found our service efficient, even during our partnership change and pleased that you have found James's updates helpful.
Many thanks,
Sophia
Directors' Office
★★★★★ 1/5
GoogleRating only, no written review.
Ngl · 27 September 2023 · Sheldon Bosley Knight Evesham
★★★★★ 1/5
GoogleWould avoid!! More hassle than its worth.
Worst company i have used for lettings. They take your deposit for the slightest thing. Don't reply your emails. Having to take further action.
Jennifer · 24 September 2023 · Sheldon Bosley Knight Leicester
Agent replied · 20 June 2024
Hi Jennifer,
We are sorry to hear that you are unhappy with our tenancy agreement that was agreed upon becoming a tenant with us. Our landlord’s best interest is at the forefront of what we do. As far as we are aware this issue was dealt with in house, however if you would like to query this further please feel free to contact me directly at snevin@sheldonbosleyknight.co.uk
Many thanks,
Sophia Nevin
Directors’ Office
★★★★★ 1/5
GoogleTERRIBLE COMPANY. Still holding my deposit months later over minimal things, no replies from staff. The branch does not run efficiently. I would avoid using them for peace of mind.
P · 24 September 2023 · Sheldon Bosley Knight Leicester
Agent replied · 20 June 2024
Hi,
Thank you for taking the trouble to post this review and I am sorry you felt compelled to write something such as this.
However, I must advise you that I have contacted our property management team and they are unable to see any outstanding deposits that match your description. Please could you therefore email me at snevin@sheldonbosleyknight.co.uk with your contact number so that we can discuss this further.
Kind regards,
Sophia Nevin
Directors' Office
★★★★★ 1/5
GoogleWorst agency I had the displeasure to come across. Wouldn't repair crucial flaws. Holding my deposit becouse i left a broom stick and a small box of used batteries on the stairs. Comunication works just one way. I had a live power cable leading from the main fuses to my property dangling above my neighbour door that they didnt fix for 5 months. Ridiculous people stay away
Tomasz · 25 August 2023 · Sheldon Bosley Knight Leicester
Agent replied · 20 June 2024
Hi Tomasz,
I am sorry to see you don't feel happy with your recent experience with us.
James Sellick’s Lettings has subsequently been acquired by Sheldon Bosley Knight. However, with this being said, we will look into the issues you have raised about the poor communication. With regards to your deposit please email me directly at directorsoffice@sheldonbosleyknight.co.uk where I can look into this further for you.
Kind regards,
Sophia
Directors’ Office
★★★★★ 1/5
GoogleHorrible service! They don’t check the houses properly before renting it out! They are nice with you until you sign the papers!
Laura · 3 July 2023 · Sheldon Bosley Knight Evesham
Agent replied · 7 July 2023
Hi Laura,
Thank you for your feedback however we are unable to verify any of your information or locate you on our client database.
At Sheldon Bosley Knight we take customer feedback very seriously so if you could contact me directly at directorsoffice@sheldonbosleyknight.co.uk to investigate this further in the hopes to resolve this issue. Excellent customer service is very important to us and we are always looking for ways to improve so your response would be greatly appreciated.
Many Thanks,
Sophia
Directors Office
★★★★★ 4/5
GoogleRating only, no written review.
Local · 21 June 2023 · Sheldon Bosley Knight Leicester
Agent replied · 20 June 2024
Hello,
Thank you for leaving a 4-star rating.
Kind regards,
Sophia
Directors Office
★★★★★ 2/5
GoogleGood luck trying to view a property with them. They don’t respond to emails or calls
Jack · 21 June 2023 · Sheldon Bosley Knight Leicester
Agent replied · 20 June 2024
Hi Jack,
I am sorry to hear your frustration with our response time. I can't seem to find your name on our system here, so unable to contact you directly. Please can you email me at snevin@sheldonbosleyknight.co.uk with your name, contact number and the address you enquired for so I can look into this further for you.
Kind regards,
Sophia
Sheldon Bosley Knight
★★★★★ 5/5
GoogleRating only, no written review.
John · 21 June 2023 · Sheldon Bosley Knight Leamington Spa
★★★★★ 5/5
GoogleRating only, no written review.
Ian · 21 June 2023 · Sheldon Bosley Knight Leamington Spa
★★★★★ 5/5
GoogleRating only, no written review.
John · 21 June 2023 · Sheldon Bosley Knight Leamington Spa
★★★★★ 5/5
GoogleRating only, no written review.
Sam · 21 June 2023 · Sheldon Bosley Knight Leamington Spa
★★★★★ 5/5
GoogleVery professional
Derek · 21 June 2023 · Sheldon Bosley Knight Leamington Spa
Agent replied · 20 June 2024
Hi Derek,
Thank you for your 5-star review.
Many thanks,
Sophia
Directors Office
★★★★★ 5/5
GoogleLouisa is very professional whilst being kind and understanding. Good service.
Nathan · 21 June 2023 · Sheldon Bosley Knight Leamington Spa
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.