4/5
GoogleRating only, no written review.
Agent replied · 20 June 2024
Thank you for your rating Michelle. Sarah Mains
Trusted Agent profile · Tyne & Wear
Sarah Mains estate agents in Low Fell, Gosforth, Jesmond and 1 more
★★★★★
1,688 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,688 reviews on 1 platform, rated 4.7 out of 5 overall.
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Our offices
Sarah Mains's four offices, most reviewed first. Each has its own page.
- Sarah Mains Low Fell4 Beaconsfield Road, NE9 5EU829 reviews · 829 on Google (4.7)19 in the last 90 days
- Sarah Mains Gosforth75 High Street, NE3 4AA420 reviews · 420 on Google (4.8)8 in the last 90 days
- Sarah Mains Jesmond18c Osborne Road, NE2 2AD409 reviews · 409 on Google (4.8)8 in the last 90 days
- Sarah Mains Whickham8 -10 The Square, NE16 4JB292 reviews · 292 on Google (4.7)9 in the last 90 days
Awards
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Sarah Mains is among the ESTAS 2026 winners.
- BronzeESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
- WinnerESTAS 2026: Best Local Letting Agency Group by Region, North East
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
- GoldESTAS 2026: Lettings (Landlords), North EastLow Fell
- Best in CountyESTAS 2026: Tyne And Wear, Lettings (Landlords)Low Fell
- Best in PostcodeESTAS Best in Postcode 2026: NE9, Sales & Lettings (Landlords & Tenants)Low Fell
- BronzeESTAS 2026: Lettings (Tenants), North EastWhickham
- Best in PostcodeESTAS Best in Postcode 2026: NE16, Sales & Lettings (Landlords & Tenants)Whickham
Source: The ESTAS 2026 winners, as published.
EA Masters
Sarah Mains is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in five years, the group and its branches: 2026, 2022, 2020, 2019, 2018.
EA Masters by year, 2022 to 2018
2022 2 Gold across two branches EA Masters 2022 winners
- GoldEA Masters 2022: Best Estate Agent Guide 2023 Gold Award, Low Fell branchLow Fell
- GoldEA Masters 2022: Best Estate Agent Guide 2023 Gold Award, Whickham branchWhickham
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Lettings, North East
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Lettings, North East
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Latest reviews from every Sarah Mains office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleCan't recommend these guys enough. We've had contact with the team as both a buyer and a seller, and have been impressed with everyone we've come into contact with from Sarah Mains. Communication is second to none. Amie from the valuation team helped us agree a competitive price for our property that enabled a sale promptly but at a price that we're pleased with. Thank you.
4/5
GoogleRating only, no written review.
5/5
GoogleWe bought and sold with Sarah Mains and from day one they have been fantastic, I was kept up to date on our sale and purchase weekly, if not daily in the later stages of our sale and purchase. Every member of staff was professional and always helped if it was their job or not. Sharon was fantastic if it wasn't for her I think I may have pulled out with solicitor issues, Sharon always ensured that she went that extra mile and kept me updated at all times, such a valuable team member to have and an asset to Sarah Mains. You get what you pay for and you certainly do with this company, such a professional, well organised company with loyal hard working staff. Would recommend in a heart beat.
Agent replied
I really would appreciate your recommendation Miriam and I know that Sharon will be thrilled with your comments. Many thanks. Sarah Mains
5/5
GoogleFirst class, from start to finish. Sarah Mains are professional, efficient and always on hand to help. The sale of my house was dealt with superbly. Thank you to all at Sarah Mains.
5/5
GoogleSarah Mains are streets ahead. Super professional, helpful and they really know their stuff. Everyone who had a role in the sale was great. Special mention to Sharon in after sales who really helped to keep things moving. Thank you.
5/5
GoogleAll the staff I interacted with but mainly Sharon at Sarah mains Low-fell have excellent communication skills and really helped me when I needed it . I would not hesitate to go to Sarah mains in the future for house buying /selling or renting . Thank you Sharon for your help
5/5
GoogleWe recently completed the sale of our home in Low Fell. I have to say, the service was first class. In particular, I would like to give a special mention to Sharon Lambert (Sales Progressor) who was fantastic in providing us with regular updates and advice
5/5
GoogleSharon went above and beyond with the after sale help to get the deal over the line, under some really difficult circumstances. Can't thank her enough!
5/5
GoogleHelen was helpful, professional and friendly and quick!! Definitely recommend!!
Agent replied
Thank you for leaving a five star review for Helen Hollie, I know she will be thrilled. Sarah
5/5
GoogleRating only, no written review.
Agent replied
Many thanks for your five star rating David. Sarah
5/5
GoogleDealt with the staff in both the Whickham and Jesmond offices and couldn’t have met a nicer set of people. Very professional service from start to finish, we were always kept fully up to date. Highly recommend Sarah Mains Estate Agents.
Agent replied
Thank you Toni. I am glad to hear that you had such great service from both Branches. Sarah
5/5
GoogleHelen Knight provided a professional and genuinely caring service with excellent results. Everything taken care of from start to finish with brilliant communication every step of the way.
Agent replied
That's a great review Lisa, many thanks Sarah
5/5
GoogleI would like to thank Amie Lynch who is a valuer for Sarah Mains who took much care and time in valuing the sale of our flat in Heaton and took great images to promote the sale which I was impressed with. The flat was sold in 2 weeks and that was fantastic! The whole team have been great throughout the process and a big thank you to you all.
Agent replied
Thank you for your review Vicki, I know that Amie will be thrilled. Sarah
5/5
GoogleWe sold 2 properties through Sarah Mains - Fine and Country. Viewings were arranged quickly and efficiently and both properties sold within a week. Susan Richards kept us updated throughout the initial process. Michelle Mutch then took over the sales processing. She was in regular contact with ourselves and solicitors. We never had to chase her for information and was very proactive in her approach and very well informed. Great service from beginning to end. Would definitely recommend.
Agent replied
That's great to hear Helen. Many thanks for taking the time to leave a five star review. Susan and Michelle will be thrilled. Sarah
5/5
GoogleOur experience with Sarah Mains was amazing. They were all very helpful and supportive. Michelle was extremely knowledgeable with the whole process and made it bearable. I would definitely recommend Sarah Mains to anybody looking to buy or sell a home.
Agent replied
That's great to hear Andy. I know that Michelle will be thrilled to read your comments. Sarah
4/5
GoogleRating only, no written review.
Agent replied
Thank you for your rating Michelle. Sarah Mains
4/5
GoogleRating only, no written review.
Agent replied
Thank you for your rating Chris. Sarah Mains
5/5
GoogleExcellent service from the sales team, especially Sharon. Easy to communicate with and after an awful experience renting a property with this company my expectations were low.. however, I was more than impressed with the service we received when buying our home.
1/5
GoogleSarah Mains Low Fell didn't verify move out date for the previous tenant of the property we were moving into. We lost money on moving vans and rehiring to move a week later due to their incompetence and acting on "good faith" rather than taking the initiative to inspect the property and communicate effectively. No compensation offered; happy to take hundreds in admin fees but offer no assistance after.
Agent replied
Sarah Mains Residential treat customer concerns extremely seriously. As you are aware my Customer Services Manager has already sent a full reply to you explaining that the date had been verified and that the Landlord would be the person responsible for inspecting the property in this instance. I do hope that you have settled into your new home now and that you will be very happy there. Sarah Mains, Director
5/5
GoogleSarah Mains were very helpful throughout the purchase of my first property, Sharon Lambert in particular. She was always very polite, kept in constant communication throughout and helped to move the process forward by keeping in touch with both parties solicitors.
5/5
GoogleWe cannot thank Sarah Mains enough for the great service we received from start to finish. They took care of everything and we have just completed on the sale of our flat. Sharon was always communicating with us which made the process less stressful. We would whole heartedly recommend Sarah Mains to sell your home.
Agent replied
Thank you for your review. it's great to know that you would recommend Sarah Mains. Sharon will be thrilled with your comments Lesley. Sarah Mains, Director
5/5
GoogleHelen, Hannah and Susan could not have been more helpful, friendly and professional. Really went the extra mile to provide five-star service
Agent replied
That's great to hear Dave. I know that the team in the Jesmond Branch will be delighted with your review. Sarah Mains, Director
5/5
GoogleThe whole team at Sarah Mains, Jesmond, made our whole experience of buying a house an absolute pleasure. As first time buyers, we were nervous and admittedly a little bit clueless about the whole process. The team at Sarah Mains ensured to keep us informed and updated during the whole process and gave us advice on what we needed to do next. The whole sale, from start to finish couldn’t have gone smoother! Thank you so much to the whole team! We couldn’t have done it without you!!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Sarah Mains
Which Sarah Mains office has the most reviews?
Low Fell has the most, with 829 reviews rated 4.7 out of 5, followed by Gosforth with 420.
Where are the Sarah Mains offices?
Has Sarah Mains won any awards?
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.
