★★★★★ 5/5
GoogleVictoria S is fantastic. She came around, explained every detail so clearly and what the process would look like. Her knowledge was exceptional and we knew that Sarah Mains was the right choice for us immediately. We sold the house very quickly - matter of days, the entire process has been seamless and has gone the exact way Victoria said it would. Very professional team that we have dealt with, always able to contact the team. Cannot rate them higher than 5 stars but I absolutely would if I could! Amazing. Thanks team.
Ben · 10 October 2026 · Sarah Mains Low Fell
★★★★★ 5/5
GoogleWe have received fantastic service from Sarah Main and the entire team from the very beginning, when Amy Caine first visited us to value our family home of 22 years.
The communication throughout has been excellent, with regular updates and support from all the staff we have dealt with. My husband and I have been extremely impressed by the professionalism, respect, encouragement and friendliness shown by every member of the team.
Selling a home filled with 22 years of memories is a significant step, and the team has made the whole process feel so much easier by guiding and supporting us at every stage.
We cannot recommend them highly enough for the outstanding service they provide. Thank you to everyone involved for making this important journey such a positive experience!
Clare · 9 October 2026 · Sarah Mains Low Fell
★★★★★ 5/5
GoogleRating only, no written review.
Geoff · 9 October 2026 · Sarah Mains Low Fell
★★★★★ 5/5
GoogleCan not recommend Sarah Mains enough. From Amy coming to value the property, to Kelly securing the sale during negotiations and contact with Donna regarding sales progression they are outstanding. Sold my property within a month with difficult conditions and this is my second time selling through Sarah Mains- I wouldn’t go anywhere else and didn’t even bother with quotes from others for this sale. 10/10
Callum · 9 October 2026 · Sarah Mains Low Fell
★★★★★ 5/5
GoogleAmy, Chris & Kelly have been very supportive in both the selling of my property & the buying of a new property. They are on time for appointments and very professional while ensuring I understand the processes at each stage of the purchase & sale
Sonia · 9 October 2026 · Sarah Mains Low Fell
★★★★★ 5/5
GoogleAll the staff have been great from initially meeting with Victoria the valuer to dealing with all the team in the office. They constantly keep in touch and up to date on progress of your sale. Would highly recommend
Susan · 9 October 2026 · Sarah Mains Low Fell
★★★★★ 5/5
GoogleExcellent communications and service throughout advertising, showings and conveyancing. Amy ‘s expertise and professionalism instilled great confidence and I highly recommend to anyone looking to buy or sell property .
Amanda · 9 October 2026 · Sarah Mains Low Fell
★★★★★ 4/5
GoogleGot the job done and were helpful throughout the process of purchase.
K · 8 October 2026 · Sarah Mains Low Fell
★★★★★ 5/5
GoogleSarah Mains have been so accommodating, helpful, and thorough with the process on selling my house. I highly recommend. Special thanks to Jane who worked on the sales progression of my home.
Catherine · 8 October 2026 · Sarah Mains Low Fell
Agent replied · 22 August 2026
We really do appreciate your review and your recommendation Catherine, thank you.
Sarah Mains
★★★★★ 5/5
GoogleRating only, no written review.
Jordan · 7 October 2026 · Sarah Mains Low Fell
★★★★★ 1/5
GoogleTrusted them to sell my property whilst I was 100 miles away and in 4 months since getting the keys they conducted 0 viewings even though almost 5000 viewed the property on rightmove. After lying to my face several times I SACKED them as my agent. AVOID
Paula · 7 October 2026 · Sarah Mains Gosforth
Agent replied · 14 October 2026
I was concerned to read your review Paula. I have asked our Customer Services Manager to contact you regarding your comments.
Sarah Mains.
★★★★★ 5/5
GoogleRating only, no written review.
Jordan · 6 October 2026 · Sarah Mains Whickham
Agent replied · 13 October 2026
Many thanks for taking the time to leave a 5 star Google rating for us Jordan.
Sarah Mains
★★★★★ 5/5
GoogleGreat support and advice from Jane throughout, clear communication and professional approach from everyone I dealt with. Thanks!
Jamie · 6 October 2026 · Sarah Mains Whickham
Agent replied
Thank you for your five star review.
Sarah Mains, Director
★★★★★ 5/5
GoogleRating only, no written review.
Tasos · 21 August 2026 · Sarah Mains Jesmond
Agent replied · 14 October 2026
Many thanks for taking the time to leave a 5 star Google rating Tasos.
Sarah Mains
★★★★★ 5/5
GoogleJane helped me and my partner buy our first house. She was helpful and responsive, and the whole experience has been great. Thank you Jane!
Tom · 20 August 2026 · Sarah Mains Low Fell
★★★★★ 5/5
GoogleI have used them many times cannot fault them. Helpfull friendly staff
Nigel · 19 August 2026 · Sarah Mains Whickham
Agent replied · 13 October 2026
Many thanks Nigel, we really do appreciate your comments and your business.
Sarah Mains
★★★★★ 5/5
GoogleAmy has been excellent from the beginning of the sale of my property up until now. We are hoping to exchange contracts end of September. With me not being present at the property Amy has organised viewings and attended in my abscence with full communication throughout. Thank you
Michael · 15 August 2026 · Sarah Mains Low Fell
Agent replied · 22 August 2026
That's great to read Michael! Many thanks for taking the time to leave this wonderful review for Amy.
Sarah Mains.
★★★★★ 1/5
GoogleDisgraceful experience.
We made an enquiry regarding a rental property and received absolutely no communication or follow-up from this company.
When my partner eventually chased the enquiry herself, she was met with what we felt was an unnecessarily rude and defensive attitude from the branch manager. We simply wanted to understand why we had not been given the opportunity to view the property, but no proper explanation was provided.
When we expressed how disappointed we were with the way the enquiry had been handled and said that, based on our experience, we would not recommend the company, the response was essentially that they were not bothered. This only added to an already very poor impression.
The whole experience came across as arrogant, dismissive and completely unprofessional. Looking at other reviews, they may provide a good service to sellers, but from our experience as prospective tenants, we certainly did not feel that our enquiry was valued or taken seriously.
Communication and basic courtesy cost nothing, and unfortunately both were severely lacking here.
Rude, dismissive and unprofessional. Very disappointing.
Daniel · 15 August 2026 · Sarah Mains Low Fell
Agent replied · 22 August 2026
I am sorry to read about your experience. Our Customer Services Manager will be in touch with you to discuss your conerns.
Sarah Mains
★★★★★ 5/5
GoogleAll staff are professional and helpful. Amy had detailed knowledge of the area and market. The team are very organised and communicated well , keeping me informed with progress at each stage. Would definitely use again, Thankyou.
Julie · 15 August 2026 · Sarah Mains Low Fell
Agent replied · 22 August 2026
Thank you Julie, we really appreciate you taking the time to leave your review. Amy is thrilled with your comments.
Sarah Mains
★★★★★ 5/5
GoogleWe recently sold and bought a house through Sarah Mains. Amy valued our property initially and was very knowledgeable about houses in the area. Lauren and Jane guided us through the sale and purchase. Overall, it was a very positive and smooth process.
Vicki · 15 August 2026 · Sarah Mains Low Fell
Agent replied · 22 August 2026
That's great to read Vicki, thank you. Amy is delighted with your comments, thank you.
Sarah Mains
★★★★★ 5/5
GoogleAbsolutely fabulous service from Donna Bell in Sales & Progression. Nothing was too much trouble for her, she's an STAR.
Professional & friendly, always kept you updated. Would definitely recommend.
Denise · 15 August 2026 · Sarah Mains Whickham
Agent replied · 22 August 2026
That's a fabulous review for Donna! Many thanks for taking the time to write this Denise, we do appreciate it.
Sarah Mains
★★★★★ 1/5
GoogleWorst company I have ever dealt with\.
I am now taking legal action following my experience\. The roof/ceiling collapsed on me after I had reported concerns about it on multiple occasions\. I was then told that the issue had not been identified during their routine checks\.
I had to leave the property as an emergency and was unable to safely remain there\. Despite the seriousness of what happened, the flat was left in that condition for around three weeks\.
To make matters worse, they have since attempted to withhold my damage deposit\.
The entire experience has been completely unacceptable. Based on my personal experience, I would strongly advise others to stay well away.
Sean · 15 August 2026 · Sarah Mains Jesmond
Agent replied · 22 August 2026
We are sorry that you remain dissatisfied, but we do not agree with several aspects of your review.
The roof did not collapse; an area of ceiling plaster became detached. Independent professional reports concluded that this could not reasonably have been foreseen during our routine inspections. Once notified, we responded promptly and arranged emergency attendance within 18 hours.
The proposed deposit deductions are unrelated to the ceiling and concern the documented condition of the property at the end of the tenancy, it would not be appropriate to make further comment about this on a public platform. You may dispute these deductions independently through the Tenancy Deposit Scheme.
We have completed our formal complaints procedure and have been clear that we would be happy to correspond directly with your legal representative.
Sarah Mains
★★★★★ 5/5
GoogleI’m currently going through the process of selling my house and I’m grateful I was recommended Sarah mains to guide me through what can be a stressful time. From the initial meeting and valuation with Amy right through to where I am now, the process has been made so easy to navigate. I have found all the staff at Sarah mains, professional, helpful, friendly and highly motivated to get me a sale on my property which they did very quickly. I would recommend Sarah mains to anyone looking for a highly professional Estate agent . Forever grateful. Thanks again
Claire · 8 August 2026 · Sarah Mains Low Fell
Agent replied · 22 August 2026
That's great to read Claire. Many thanks for your review and for your recommendation, we do appreciate it.
Sarah Mains
★★★★★ 5/5
GoogleI sold my late Father’s house in Low Fell with the help of Lauren, Jane, Dawn and the team at the Low Fell branch. I live in the USA so this made me very reliant on their help. Throughout the process the whole team gave excellent support, handled the creation of marketing materials superbly, organized viewings, and managed the sale to completion process with incredible care and attention. As the property was unoccupied house security during the viewing process was a concern but was handled flawlessly. Always fast and responsive to questions. I wholeheartedly recommend the whole team at Sarah Mains. Fabulous job. Thanks!
Graeme · 8 August 2026 · Sarah Mains Low Fell
Agent replied · 22 August 2026
Many thanks for your wonderful review and recommendation Graeme, the Low Fell team are delighted with your comments.
Sarah Mains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
