Sarah Mains Whickham reviews

★★★★★ 5/5

Google

Well sinse my house has moved away from previous agents to now be with sarah mains its been complete plain saling, and its great that Nicola Etherington is looking after us as through the full process of transition over nicola has been in contact with me to tell me all info i need to know and keepin me in loop. Also agent that came to look at property was so pleasent to talk to also very happy with services we are recieveing from sarah mains team

Craig · 22 July 2026

★★★★★ 5/5

Google

I’ve had an outstanding experience with Sarah Mains, and I can’t recommend them enough! Their service has been exceptional from start to finish, always professional, responsive, and incredibly helpful. A special thank you to Phil Hunt, the tenancy manager, whose support and guidance made everything seamless. His attention to detail, prompt communication, and willingness to go the extra mile truly set him apart. If you’re looking for a reliable and efficient Estate and Letting agency, this is the one and only to trust!

Mo · 13 March 2026

★★★★★ 5/5

Google

The service we have personally received has been phenomenal. From the very beginning everything has been seamless and straightforward. Chantel has been outstanding. Everyone has gone above and beyond and a pleasure to deal with. We have sold and bought through Sarah Mains and can not fault them at all. Communication has been excellent, and after a little bump in the road on my behalf, the staff endeavoured to find us our dream home. As a customer I felt valued & listened to. We could not thank them enough. We would highly recommend Sarah Mains, they are a pleasure to deal with and give a professional but friendly service on all levels. No matter who you speak to, the level of service and communication is still the same.

Lisa · 13 February 2026

★★★★★ 5/5

Google

Not the easiest of years trying to sell our property but the staff at Sarah Mains were great from start to finish. They provided updates and support throughout, especially Donna! She was absolutely brilliant and I don't know how we would have got through the journey without her.

Nichola · 1 August 2026

★★★★★ 5/5

Google

Excellent service from the Sarah Mains team from start to finish. Especially Donna Bell, who was brilliant, keeping us fully informed and updated throughout. Donna's customer service was first class and we would 100% recommend using Sarah Mains for your house sale.

David · 8 August 2026

★★★★★ 5/5

Google

I particularly want to personally thank Paul Anderson who has been an amazing agent since I handed my properties to Sarah Mains. Paul has gone above and beyond with regards the managing of my Properties . Such an exceptional human being. Sarah Mains - you should be very proud of this wonderful member of staff.

Jane · 13 March 2026

★★★★★ 5/5

Google

Phil is always helpful if we need anything he is quick to respond to any questions by email and always rings back if I request a call from him. He’s really friendly too

Lorraine · 13 March 2026

★★★★★ 5/5

Google

We had a wonderful experience with sarah mains selling my parents property. It went through seamlessly and we were kept in the loop at all times. Chantel was particularly helpful at all stages. Would definitely recommend

Tracy · 13 February 2026

★★★★★ 5/5

Google

We have been a client of Sarah Mains for over ten years. We’ve always been very impressed with Phil Hunt’s professionalism, diligence and friendliness. He has always been very prompt and attentive when dealing with us, extremely professional & understanding, friendly and very helpful. Our dealings with Phil have always left us feeling that the situation was resolved both in a timely and fair manner. We look forward to a continuing relationship with Phil at Sarah Mains for years to come.

Terry · 13 March 2026

★★★★★ 5/5

Google

I saw three properties from Sarah Mains and all three were fantastic quality and great options for us. First a thanks to Elliot Scott - for being an outstanding lettings consultant and supporting my wife and I in finding our perfect home. His quick responses to emails and calls and guidance in completing our application was brilliant. Also a note for Kate who showed me around the properties and for her letting me take the time I needed to thoroughly look around all the houses. 100% recommend Sarah Mains and look forward to working with them again in the future.

Aaron · 24 August 2024

★★★★★ 5/5

Google

Great service from the team… special thanks to Claire Morris for her prompt action regards my invoices 😁 …

Michael · 22 May 2026

★★★★★ 5/5

Google

I have been speaking with Chantelle @ Whickham branch and always greeted with a happy cheerful smile and voice. Chantelle was most helpful and always delivers what she promises. …

Sarah · 13 February 2026

★★★★★ 5/5

Google

Professional, friendly service from Chantel and the team at Sarah Mains Whickham.

Leanne · 22 June 2026

★★★★★ 5/5

Google

Excellent service managing my flat for me. Claire Morris is very helpful and responsive

Robin · 22 May 2026

★★★★★ 5/5

Google

The service provided by the team at Sarah Mains, Wickham branch, has been fab! I have no complaints. The sales photos & video were done promptly and professionally, Josh and Kelly kept me updated with house viewings, offers and next process. Whenever I rang with a query, which once the house sold, was often! Donna was always patient and helpful, she was down to earth, understanding and often went above and beyond to talk me through the process, offering reassurance. I never once felt like just another client! I highly recommend Sarah Mains, Wickham team to sell a property, would definitely use them again.

Daanny · 22 April 2024

★★★★★ 5/5

Google

I don’t have a single bad word to say about our experience with Sarah Mains Whickham. Donna Bell was our main point of contact throughout the purchase of our first home and she was amazing! She was always on the other end of the phone for any questions I had, and supported us the whole way. I’m a very anxious person and she was very understanding and professional throughout the transaction. 100% recommend.

Lucy · 6 August 2024

★★★★★ 5/5

Google

We bought our lovely new home through Sarah Mains and Donna was with us every step of the way. It was a long process and very stressful owing to factors out of our control, but Donna was amazing and kept us sane throughout. Absolutely 5 star service, keeping us informed and doing everything she could to keep the move on track. Our occasional interactions with other members of staff showed that excellent service is clearly the name of the game for the Sarah Mains Estate and Letting Agency as all of those were great, too, but it was Donna who we had the majority of the contact with and who worked extremely hard despite the difficulties faced during our move. Donna, we cannot thank you enough - you are a true asset to your company.

Katie · 7 March 2024

★★★★★ 5/5

Google

I recently relocated from London to the Sunderland for a new job and didn't have long to find a new home. Elliot Scott was such a big help with this and couldn't have been more accommodating. His communication was fantastic and all of the necessary paperwork was sorted quickly. Elliot made sure my transition up North was seamless and I couldn't have asked for a better experience!

Lauren · 17 October 2024

★★★★★ 5/5

Google

We would like to thank Donna at Sarah Mains for being so lovely with our house purchase. From our 1st conversation we were reassured to be looked after. Donna kept us informed throughout the purchase of the property, but never hassled us like other Estate agents have. I would highly recommend Sarah Mains and thank you so much for all your help.

Bodyessence · 10 December 2024

★★★★★ 5/5

Google

Wow what can I say ! Jane in the office has been outstanding on getting my house move completed, she updates you at every opportunity, listen to what you have to say and all in all she has done her best if not more than her best , Well done and keep up the great work x

Lisa · 22 May 2026

★★★★★ 1/5

Google

Happily made us homeless four days before our agreed move in date. When contacted, a man named David was relentlessly rude and condescending. When asked if there was anything they could do to help I was greeted with a cold "no" and nothing else. I was told it was "pointless" to even try. If I could give zero stars I would, cruel people who care nothing about tenants. I've spoken to many people since and none of them have anything good to say about Sarah Mains and I can see why. Disappointing. EDIT - Just to respond to the reply, it was certainly facilitated by Sarah Mains Whickham and even if it wasn't that wouldn't excuse the poor way I was treated. David was very unhelpful and nasty to everyone who spoke to him for help.

Thomas · 31 December 2023

★★★★★ 5/5

Google

We chose Sara Mains to market and sell our house and have been most impressed with their professionalism throughout the whole process, we were kept updated at all stages by the relevant expertise of each department and we would definitely recommend them. Dave & Jacqui Allen

David · 22 July 2026

★★★★★ 5/5

Google

Phil has been amazing the last 5 years during our tenancy. Couldn’t have asked for much more really !

Sam · 13 February 2026

★★★★★ 5/5

Google

I met Laura a couple of months ago and she has been lovely, helpful, knowledgeable and proactive so far. Happy to have Laura on board and would highly recommend. She seems to care about tenants and their rights which is a breath of fresh air!

Suzi · 22 July 2026