5/5
Very helpful and personal service, thank you.

Trusted Agent profile · Tyne & Wear
★★★★★
1,688 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,688 reviews on 1 platform, rated 4.7 out of 5 overall.
1,688
Reviews on Google
All 4 offices
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Sarah Mains's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Very helpful and personal service, thank you.
5/5
A highly experienced team, always more than happy to go the extra mile. Susan Richardson a particular highlight, providing calm and measured advice to bring matters to completion. Notably achieved a far better financial outcome in the sale of a farm than two competitors.
On behalf of Susan and her team, thank you very much for taking the time to give us such a fantastic review Myles!
1/5
Really rude and short staff. Had the worst experience with them today and our home move was aggravated by their lack of cooperation and lack of customer service. Really not impressed by the way I was spoken to by the patronising receptionists. I will NEVER use Sarah mains again and I do not suggest you buy or sell with them either
1/5
Phoned up 9am to Enquire on flat for sale said some one will ring you still waiting if this is attitude how can people sell there property would not put my property up with this firm they have just lost some one a sale
1/5
Really rude and short staff. Had the worst experience with them today and our home move was aggravated by their lack of cooperation and lack of customer service. Really not impressed by the way I was spoken to by the patronising receptionists. I will NEVER use Sarah mains again and I do not suggest you buy or sell with them either
1/5
bad customer service ,enquired on property , was told some one ring back , never did , rang today to late , if can not be bothered to ring back , would not want to do business with incompetence, have lost some one a sale, disgusting service , go elswhere
1/5
iMy experience of Sarah Mains Estate Aqent, at low fell, I was very disappointed at the representatives approach to the property from the time she walked in until the time she left, she showed disinterest as soon as she walked through the door, she was clearly not interested in the property, and went on paper compare to other properties, to my understanding a property is down to the individual who looks at a property, not a person who walks through a property to sell it, then decided to say at the end I'm not taking anything away from the property, because It's lot nicer then other ones I have seen, because of this attitude, she lost a fee of 1,200 plus vat, it is sad to think that this estate agent has staff that can't be bother, I would not take my business here
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Low Fell has the most, with 829 reviews rated 4.7 out of 5, followed by Gosforth with 420.
Yes. In The Trusted Agent 2026 awards: Sarah Mains, Tyne & Wear won Platinum; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Trusted Agent.
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