Trusted Agent profile

Sarah Mains reviews

4.7

★★★★★ Excellent

1,652 reviews across 4 offices and 1 platform

www.sarahmains.com

Sarah Mains has 1,652 reviews across four offices (Low Fell, Jesmond, Gosforth and Whickham) and 1 platform, rated 4.7 out of 5 overall.

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4.7 / 5

1,652

Reviews on Google

All 4 offices

Reviews may appear on more than one platform.

Our offices

Sarah Mains's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Sarah Mains office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Chris and Donna have been so helpful. Chris has kept me well informed on my property search. Always willing to take my calls and also keeping me in informed of all new properties that come on the market. I know they will find what I am looking for . 10 out 10 for the Sarah mains team at lowfell.

Anna · 8 July 2018 · Sarah Mains Low Fell

Agent replied

Hi Anna, thanks very much for taking time to write such a fantastic review. Chris and Donna will be very pleased to hear how happy you are with the service they are providing and they will be delighted to support you all the way until you find your perfect home. Kind regards, Julie Knox, Customer Success.

5/5

Google

An excellent and helpful staff I had problems selling this flat for over 6 months until I switched and within weeks I had an offer. I’d definitely recommend to anyone selling.

Mike · 16 June 2018 · Sarah Mains Jesmond

Agent replied

Thanks very much for your five star review! Kind regards, Julie Knox, Customer Success.

5/5

Google

An excellent and helpful staff I had problems selling this flat for over 6 months until I switched and within weeks I had an offer. I’d definitely recommend to anyone selling.

Mike · 15 June 2018 · Sarah Mains Gosforth

Agent replied

Thanks very much for your five star review! Kind regards, Julie Knox, Customer Success.

5/5

Google

Kelly and Lorraine were amazing they have sold both my properties within a couple of weeks. They were very efficient and approachable and kept me fully updated every step of the way. Both very professional ladies. A big thank you Debbie Berry

Debbie · 14 March 2018 · Sarah Mains Low Fell

Agent replied

Thanks very much Debbie for taking time to write this amazing review. Kelly and Lorraine will be delighted you were very happy with their support and assistance. Kind regards, Julie Knox, Customer Success.

4/5

Google

Rating only, no written review.

Tom · 14 March 2018 · Sarah Mains Jesmond

Agent replied

Thanks very much for your five star review, it is very much appreciated! Kind regards, Julie Knox, Customer Success.

5/5

Google

Friendly staff and very easy to deal with.

Phil · 9 February 2018 · Sarah Mains Low Fell

Agent replied

Thanks very much for your five star review Philip. Kind Regards, Julie Knox, Customer Success.

5/5

Google

Would definitely recommend Sarah Mains to anyone.

A · 17 January 2018 · Sarah Mains Low Fell

Agent replied

Thanks very much for your five star review, it is very much appreciated. Kind regards, Julie Knox, Customer Success.

5/5

Google

Rating only, no written review.

Ann-Marie · 14 January 2018 · Sarah Mains Low Fell

Agent replied

thanks for this five star review Ann-Marie

5/5

Google

Great customer service. Helpful and professional. They stood by me throughout my whole transactions with them.

Minister · 13 January 2018 · Sarah Mains Jesmond

Agent replied

Hi Faith, thanks very much for your fantastic review, we really appreciate it! Kind regards, Julie Knox, Customer Success.

5/5

Google

Great customer service. Helpful and professional. They stood by me throughout my whole transactions with them.

Minister · 10 January 2018 · Sarah Mains Gosforth

Agent replied

Hi Faith, thanks very much for your fantastic review, we really appreciate it! Kind regards, Julie Knox, Customer Success.

5/5

Google

Super service from beginning to end of my journey. Nicola is excellent 👏 5 star staff …

Sandra · 31 December 2017 · Sarah Mains Low Fell

Agent replied · 30 December 2023

Thank you very much for your kind words and fantastic rating, Nicola will be absolutely delighted! Kind regards, Julie Knox, Customer Success.

5/5

Google

Very efficient and very friendly service throughout our sale. Would highly recommend.

Zach · 30 December 2017 · Sarah Mains Low Fell

Agent replied

Thanks very much for your brilliant five star review, we really appreciate it! Kind regards, Julie Knox, Customer Success.

5/5

Google

Very helpful and personal service, thank you.

TH · 10 December 2017 · Sarah Mains Jesmond

5/5

Google

Very helpful and personal service, thank you.

TH · 9 December 2017 · Sarah Mains Gosforth

5/5

Google

A highly experienced team, always more than happy to go the extra mile. Susan Richardson a particular highlight, providing calm and measured advice to bring matters to completion. Notably achieved a far better financial outcome in the sale of a farm than two competitors.

Myles · 31 October 2017 · Sarah Mains Jesmond

Agent replied

On behalf of Susan and her team, thank you very much for taking the time to give us such a fantastic review Myles!

1/5

Google

Really rude and short staff. Had the worst experience with them today and our home move was aggravated by their lack of cooperation and lack of customer service. Really not impressed by the way I was spoken to by the patronising receptionists. I will NEVER use Sarah mains again and I do not suggest you buy or sell with them either

For · 31 October 2017 · Sarah Mains Low Fell

1/5

Google

Phoned up 9am to Enquire on flat for sale said some one will ring you still waiting if this is attitude how can people sell there property would not put my property up with this firm they have just lost some one a sale

Albert · 30 July 2017 · Sarah Mains Low Fell

1/5

Google

Really rude and short staff. Had the worst experience with them today and our home move was aggravated by their lack of cooperation and lack of customer service. Really not impressed by the way I was spoken to by the patronising receptionists. I will NEVER use Sarah mains again and I do not suggest you buy or sell with them either

Jack · 30 July 2017 · Sarah Mains Low Fell

1/5

Google

bad customer service ,enquired on property , was told some one ring back , never did , rang today to late , if can not be bothered to ring back , would not want to do business with incompetence, have lost some one a sale, disgusting service , go elswhere

Albert · 30 July 2017 · Sarah Mains Whickham

1/5

Google

iMy experience of Sarah Mains Estate Aqent, at low fell, I was very disappointed at the representatives approach to the property from the time she walked in until the time she left, she showed disinterest as soon as she walked through the door, she was clearly not interested in the property, and went on paper compare to other properties, to my understanding a property is down to the individual who looks at a property, not a person who walks through a property to sell it, then decided to say at the end I'm not taking anything away from the property, because It's lot nicer then other ones I have seen, because of this attitude, she lost a fee of 1,200 plus vat, it is sad to think that this estate agent has staff that can't be bother, I would not take my business here

Julie · 31 July 2014 · Sarah Mains Low Fell

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Sarah Mains

How many reviews does Sarah Mains have?

Sarah Mains has 1,652 reviews across its four offices, rated 4.7 out of 5 overall: 1,652 on Google.

Which Sarah Mains office has the most reviews?

Low Fell has the most, with 820 reviews rated 4.7 out of 5, followed by Jesmond with 408.

Where are the Sarah Mains offices?

Sarah Mains has four offices:

  • Gosforth: 75 High Street, Gosforth, NE3 4AA
  • Jesmond: 18c Osborne Road, Jesmond, NE2 2AD
  • Low Fell: 4 Beaconsfield Road, Low Fell, NE9 5EU
  • Whickham: 8 -10 The Square, Whickham, NE16 4JB
Has Sarah Mains won any awards?

Yes. In The Trusted Agent 2026 awards: Sarah Mains, Tyne & Wear won Platinum; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Trusted Agent.

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