5/5
Rating only, no written review.
Trusted Agent profile Β· Tyne & Wear
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1,652 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,652 reviews on 1 platform, rated 4.7 out of 5 overall.
1,652
Reviews on Google
All 4 offices
Sarah Mains's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
5/5
Over the last 4 years of using SM, Jessica and Scott Have always gone the extra mile to ensure I receive a professional, reliable and personable experience - which I always have! Couldnβt recommend the team enough!
Thanks very much for taking time to do such a great review Jordan. Jessica, Scott and the team are always here to help you and they are delighted you are happy with their service. Kind regards, Julie Knox, Customer Success.
5/5
Smooth, fast and efficient service from the Low fell branch. From arranging viewings on our property to finalising the sale this experience has gone without a hitch thanks to Helen and Donna. Thank you for your professionalism and great service.
Thanks very much Lisa, Helen and Donna will be delighted you are very happy with the service you received. Kind regards, Julie Knox, Customer Success.
5/5
Amazing service - thank you David!
Thanks very much for your fantastic five star review Rachel, David will be delighted. Kind regards, Julie Knox, Customer Success.
5/5
Rating only, no written review.
Thanks for your five star review Caitlin, we really appreciate it! Kind regards, Julie Knox, Customer Success.
5/5
Fantastic team, and a fantastic service π β¦
Thanks very much Ricki. Kind regards, Julie Knox, Customer Success.
5/5
Quality service all round, professional, competitively priced and hugely impressed with the service π β¦
Thanks for your great review Gary, it's good to know that you were pleased with our service. Don't forget, we're here if you need us again in the future! Kind regards, Julie Knox, Customer Success.
5/5
Super service from beginning to end of my journey. Nicola is excellent π 5 star staff β¦
Thank you very much for your kind words and fantastic rating, Nicola will be absolutely delighted! Kind regards, Julie Knox, Customer Success.
5/5
Used Sarah Maineβs to buy my current property. Very professional & kept up to date at every stage
Thanks very much for your five star review Trace. The team will be delighted! Kind regards, Julie Knox, Customer Success.
5/5
Great helpful and very knowledgable staff who provided an outstanding service for a quick sale of our property. Would highly recommend this estate agent for a professional service with great advice and outstanding customer service. βοΈβοΈβοΈβοΈβοΈ 5 star
thanks Jo for your brilliant review.
5/5
ok So where do I start this time Honestly not only to find 2 stars in one company but I have now discovered a third Going by the name of EMMA MITCHELL Wow Customer service skills .....10/10 Friendly yet professional....10/10 Efficient & delivers...............10/10 Need I go on? Well to sum it all up EmmA is a perfect 10 The reasoning for the above, I had previously decided not to use an estate agent to manage my property until I spoke with EmmA Instantly she put all my fears to rest as she took time and patience with me to explain everything in easy terms for me to understand to the point where she easily gained my trust This was very painless and quick......itβs great knowing the I have the assurance that EmmA is only a phone call away. Canβt thing of a suitable name for her.......simply EMMA THE PERFECT 10 Love Tony & Wayne xxx
Well, thank you Tony and Wayne for such a Supercalifragilisticexpialidocious review! Dawn and Nicola will be as sweet as a spoonful of sugar when they see this! Kindest regards, Julie Knox, Customer Success.
4/5
Once we had applied for a property & found out we had it, we were handed over to jess & she was amazing. Always tried her best to keep us updated with everything going on until th day we got the keys :)
Thanks very much for your brilliant review Stephanie, Jess will be delighted! Kind Regards, Julie Knox, Customer Success.
5/5
Communication was efficient and effectively, both verbal and written to ensure that the process was quickly settled within the time scale set. Staff were friendly and helpful with all enquiries. Staff at this office seemed to be my advocate, liasing with other agencies to ensure to time scale was achieved. I can't thank you enough. Highly recommended
thank you Karen for such a wonderful review, we are so pleased you were happy with the service you received. Kind regards, Julie Knox, Customer Success.
5/5
It goes without saying that Sarah Mains Residential are a very professional firm. What has also impressed me is how helpful and friendly they are. Wouldn't use anyone else. Would certainly recommend them to everyone.
Thanks very much for this fantastic five star review. Kind regards, Julie Knox, Customer Success.
5/5
I have recently met with Dawn and Claire from sarah mains to start the proceedings of selling my house, their visits were extremely pleasant and both these lovely ladies had a very friendly manor but we're also professional and give great advice and informed me thoroughly of everything I needed to know. every phone call to the office is pain free, quick and easy. the staff are very efficient and respond to queries in no time at all, I am over the moon with the service I have received so far and couldn't recommend this company enough! Thanks again Danielle
thanks Danielle for this fantastic five star review.
5/5
The service at Sarah Mains has been very positive and professional from start to finish. In particular the mortgage advisor Dawn whiffing has gone over and above in her approach to me and my situation. I would recommend them service to anyone thinking about selling and in particular for people who require mortgage and financial advice. By far I think all aspects of the service when compared with like for like services has excelled.
Hi Kath, thanks very much for such a fantastic review. Dawn will be absolutely delighted. Kind regards, Julie Knox, Customer Success.
5/5
We would highly recommend Sarah Mains if you are moving house. All the staff were very knowledgeable and supportive throughout the whole buying and selling of our old home to new home. Dawn melling was particularly professional throughout our whole experience and made us feel like valued customers.
Thank you for this great review Dawn.
5/5
I have both sold and bought my houses with Sarah Mains . Their professional and efficient services are second to none. The process from start to finish was fantastic and seamless. Their personal touches are what makes Sarah Mains the agent I always use. You never feel like "just a client". In a time of finiacial crisis and some property decisions to make they were there every step of the way . Thank you
thanks very much Sarah, we really appreciate this great review. Kind regards, Julie Knox, Customer Success.
5/5
After having my property on the market for 7 months with Pattinsons (who were completely useless and would not recommend) I changed agents to Sarah Mains. As soon as Claire came in she was fantastic. Explained the contract to us thoroughly and was around the house quickly and took some beautiful photos to go online. Within a few hours of the property going online we received a few calls from Kelly to set up a few viewings. Again Kelly is lovely and bubbly on the phone. Within 2 days with Sarah Mains we received an offer and after a few phone calls we accepted an offer As yet weβre in the early stages of the sale going through. Hopefully the solicitors are as good as Sarah Mains. Couldnβt ask for more from everyone weβve dealt with.
5/5
I am posting this review to say how outstandingly helpful and professional the service we have received from Sarah Mains has been and that I could not fault them in anyway and will be unreservedly recommending them to all my family and friends. Helen's warm, enthusiastic and prompt attention in emailing us houses of interest, arranging viewings and showing us around several properties and informing us that our offer had been accepted was impressive and reliable. Sharon Lambert's 'After Sales' service was outstanding. Nothing was too much bother and she kept us constantly informed, often daily, of the progress of our purchase with regular updates of anything the solicitors required. Sadly we decided not to proceed with this purchase due to outside factors but I must stress that this was nothing to do with Sharon who indeed could not have tried harder to try to resolve our concerns, reduce our stress and keep everything moving forward smoothly with her excellent knowledge, advice, tact and suggestions. You won't be disappointed with this Estate Agent's friendly service and I can honestly say when any of their staff say they will do something it is done both quickly and accurately which we really appreciated and in this day and age found so refreshing !!!! Thank you to everyone we dealt with in the Low Fell branch for your 'nothing's too much bother' efforts and upbeat help and guidance. Hopefully we will find another house to buy soon from Sarah Mains as you certainly are more than happy to go that extra mile and are great and hassle free to deal with. We strongly recommend other buyers (or sellers) give these professionals a try too
Hi David, thank you very much for this glowing customer review. Helen and Sharon and the rest of the team will be absolutely thrilled. We will continue to support you through the buying process and please do not hesitate to call in or get in touch if we can do anything whatsoever to secure your dream home. Kindest regards, Julie Knox, Customer Success.
5/5
We've been very happy with the service from Sarah Mains. From their initial survey, valuation and marketing of the property they've provided a very friendly and professional service. Helen Knight was very helpful, she visited the property to make herself more able to describe it and help potential buyers with any questions they might have. All of our queries have been dealt with very promptly and efficiently. We would recommend their service to anyone thinking of selling a property on Lowfell
Thanks very much Ian for such a great review, we really appreciate it! Kind regards, Julie Knox, Customer Success.
5/5
Very helpful and personal service, thank you.
5/5
Highly recommend Sarah Mains the ladies in the Lowfell branch were extremely helpful & professional
Thanks very much Kelly, the Low Fell team will be delighted with your rating! Kind regards, Julie Knox, Customer Success.
5/5
Great customer service. Helpful and professional. They stood by me throughout my whole transactions with them.
Hi Faith, thanks very much for your fantastic review, we really appreciate it! Kind regards, Julie Knox, Customer Success.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sarah Mains has 1,652 reviews across its four offices, rated 4.7 out of 5 overall: 1,652 on Google.
Low Fell has the most, with 820 reviews rated 4.7 out of 5, followed by Jesmond with 408.
Yes. In The Trusted Agent 2026 awards: Sarah Mains, Tyne & Wear won Platinum; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Trusted Agent.