Trusted Agent profile · Tyne & Wear
★★★★★
1,652 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,652 reviews on 1 platform, rated 4.7 out of 5 overall.
1,652
Reviews on Google
All 4 offices
Sarah Mains's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI dealt with Mr. Scott, from Sarah Mains residential, and I am pleased to say that Scott is very cooperative, knowledgeable, polite, enthusiastic and supportive. He took the ''Professionalism'' to a next level. I consider him a big asset to Sarah Mains.
5/5
GoogleExcellent service from sales through to completion.
Thank you Chris, your review is appreciated. Sarah Mains, Director
5/5
GoogleGood service from Chris and Donna - they advised us on sale and worked to source suitable new house. Thanks!
Many thanks for taking the time to leave a five star review for Chris and Donna. Sarah Mains, Director
5/5
GoogleI wish to place on record my thanks for the hard and good work done by Scott and Jess in letting 3 Symphony Court, NE84BG. Throughout, they've been professional, courteous and diligent. I cannot commend them highly enough.
5/5
GoogleI have just sold my flat with Sarah Mains and they did a fantastic job. Pictures looked great, it had 6 viewings booked within the first 2 days and sold within a week at £6000 over asking price. Chris and Donna were very efficient and proactive in ensuring as many viewings as possible and did a great job of finding me a buyer at the best price. By far the best agent in Low Fell thank you!!! Jess Wilson
Wow, thank you Jess for such an amazing review! Everyone involved with your sale will be absolutely thrilled with your kind words. Kind regards, Julie Knox, Customer Success.
5/5
GoogleFriendly and professional staff. I was very pleased with the service.
5/5
GoogleWe recently sold our property thanks to Sarah Mains Residential at Low Fell. The support we received throughout the process was outstanding! The level of customer service provided by Chris and Donna gave us the confidence and reassurance we needed at every step of the way. We cannot thank them enough.
5/5
GoogleLorraine and the Low Fell team have provided a very efficient and friendly service throughout my dealings with them and I would be happy to recommend them to other prospective buyers.
Many thanks for your review Maria. I really would appreciate your recommendations. Sarah Mains, Director
5/5
GoogleKelly at Sarah Mains Low Fell knew exactly what we were looking for and gave us a call as soon as the right property came onto the market - it exceeded all of our requirements, and was well priced. We had been looking for a while, so Kelly's call was very much appreciated! The whole team at Sarah Mains Low Fell were good at keeping in touch with us, and specifically Lyndsey was always available via email with any questions or queries I had right up until completion. Thanks for helping us find our family home.
4/5
GoogleI have used other agents and I can say Sarah Mains have been the best by far, no chasing as they keep you updated and offer a friendly helpful service, I highly recommend them.
Many thanks for your review Lynne, it's great to know that you are happy with the service. Sarah Mains, Director
5/5
GoogleThe teams at Sarah Mains Gateshead/Low Fell were fantastic. They were always on hand to answer any questions or concerns. They made what can be an extremely stressful process as easy as it could be. Kelly and Lorraine in the Gateshead office were absolutely fantastic with overseeing my sale and Chris in the Low Fell office went above and beyond to deal with all aspects of my purchase. Thanks again.
5/5
GoogleSarah Mains were great, kept me posted on every aspect of buying my property. Any questions i needed answered they always got back to me and put my mind at ease, would highly recommend!!
Thank you for your review Deb. We are delighted to hear that you would recommend Sarah Mains. Sarah Mains, Director
5/5
GoogleMassive thank you too Katie and her team on finding us our first family home. Helped us so much with everything and kept us updated every step of the way, couldn’t ask for anything more
5/5
GoogleI've dealt with Jessica, Katie, kelly, and Donna over the last week, they were all very friendly and extremely helpful. I was in a very stressful situation and big thanks to them I am sorted now. Would highly recommend!
Many thanks for your review Lisa and your comments about our Low Fell Team. Sarah Mains, Director
5/5
GoogleGreat service from team, especially Donna and Chris. Recommend. Always happy to help.
That's great to hear Jamie, Donna and Chris will be delighted. Many thanks for your review. Sarah Mains, Director
5/5
GoogleScott and his team at Sarah Mains recently helped me with my apartment rental and he was professional, courteous and helpful thoroughout the entire process. The service was excellent and I can highly recommend Scott and the Sarah Mains team in the Low Fell branch to help you 10/10. David Stephenson
That's great to hear David. Many thanks for your excellent review. Sarah Mains, Director
5/5
GoogleWe have been very impressed with the service provided by the auction team - they have kept us informed all the way through the process. Thanks to Amy and the team for a brilliant service.
Many thanks for your five star review Suzanne. It was a great result! Sarah Mains, Director
5/5
GoogleI can’t thank everyone at Sarah Mains for their absolutely wonderful service with our house sale. The whole team are so approachable and professional, nothing was too much trouble. Right from the moment the wonderful Dawn came to value our house, we knew we would sell with Sarah Mains. She was knowledgable and really knows the market. Chris and Donna in the office never failed to put us at ease, they were quick to get back to us and really cared about what they were doing. All around there is no other estate agents like them. Absolutely fantastic.
5/5
GoogleLorraine and the team at Sarah Mains are beyond excellent! Friendly, super efficient and very professional. If I buy again I just pray that the property is handled by them. Head and shoulders above the rest!
Thank you for your five star review Russ, Lorraine and the Low Fell Team will be thrilled. Sarah Mains, Director
4/5
GoogleExcellent customer service from start to finish. Kelly and Lorraine were professional, helpful, friendly and efficient throughout the whole process. We had an issue with the advertising of the property which was unfortunate but once it was brought to their attention it was dealt with quickly and efficiently.
Kelly and Lorraine will be delighted with your comments. I am sorry that there was an issue with the advertising but I am glad that this was resolved. Sarah Mains, Director
5/5
GoogleGreat service all round, friendly staff. Very happy customer
5/5
GoogleCouldn't fault the help and advise I was given from the Low Fell branch. The sale progressor went absolutely above and beyond to help us out with a very complicated vendor and sale. She was there for me throughout and really cared about our case.The whole team and everyone I had to speak to were very helpful and couldn't recommend this branch enough. Thank you!!
Many thanks for your wonderful review Rachel, I really appreciate you taking the time to do this. Sarah Mains, Director
1/5
GoogleI can't say I've ever dealt with Sarah Mains Property to be honest, but that's because they don't seem to answer the phone, or respond to messages or emails. They do seem to set house prices extremely high comparatively in the market and likewise have extremely high fees (highest by far in area). They appear to be very 'old school' agents in that regard, I don't know how they are selling houses in the current climate.
I am extremely puzzled as to why you would take the time to leave this review Dan, as, by your own admission, you have not experienced our service. I can assure you that, as well as being extremely proactive, we do answer calls and respond promptly to all messages. Our professional sales fee offers value for money as we consistently achieve higher sale prices for our customers. Sarah Mains Residential is a progressive, market leading agent offering an exceptional level of customer service. As you can see for yourself our Branches have over 390 genuine, meaningful reviews from real customers who have been delighted with the service. The majority of our business now comes from recommendations. We are indeed selling homes in the current climate, in fact the Low Fell Branch has sold 30% more properties than any other Low Fell agent year to date! We would be more than happy to discuss our service with you, so please feel free to call 0191 2390818 to do this. Sarah Mains, Director
5/5
GoogleWe are in process to sell our house with Sarah Mains and our experience so far is great. From the very first moment we could see the high level of professionalism they are operating with. No surprises everything goes as discussed and agreed. The quality of the marketing material and their communication is excellent.
Thank you for your fabulous review Daniel. Sarah Mains, Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Low Fell has the most, with 820 reviews rated 4.7 out of 5, followed by Jesmond with 408.
Yes. In The Trusted Agent 2026 awards: Sarah Mains, Tyne & Wear won Platinum; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Trusted Agent.
