3/5
Rating only, no written review.

Trusted Agent profile Β· Tyne & Wear
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1,688 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,688 reviews on 1 platform, rated 4.7 out of 5 overall.
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Sarah Mains's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sarah Mains is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
3/5
Rating only, no written review.
1/5
Rating only, no written review.
5/5
The service we are receiving from Sarah Mains Residential is second to none. We were a few weeks from completion and our buyer lost his buyer! Megan @ Sarah Mains was so pro active and positive and had appointments for viewers through the door in a matter of hours and an offer was accepted within 3 days of being back up! Megan is in touch on a regular basis and the attention we get gives us the confidence and the reassurance we chose the right Estate Agency for the job.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful review Philippa, I know that Megan will be delighted. Sarah Mains
5/5
The service we are receiving from Sarah Mains Residential is second to none. We were a few weeks from completion and our buyer lost his buyer! Megan @ Sarah Mains was so pro active and positive and had appointments for viewers through the door in a matter of hours and an offer was accepted within 3 days of being back up! Megan is in touch on a regular basis and the attention we get gives us the confidence and the reassurance we chose the right Estate Agency for the job.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful review Philippa, I know that Megan will be delighted. Sarah Mains
5/5
A great agent that I have used many times. Having experienced working with other estate agents I would rate Sarah Mains above anyone else. Their initial valuation was good and sales team also very friendly and willing to help when asked to do so. If I had any problems I just had to call. If I had to be picky and say one thing that could be improved that would be communicating developments as soon as they happen to appease anxious sellers. I found myself having to chase things up a couple of times, but to be fair I am pretty impatient! All in all, a great team and I would definitely use their services again.
Many thanks for your review Kevin and for your constructive comments. I really appreciate your feedback. Sarah Mains
1/5
Experienced appalling conduct from Sarah Mains, including but not limited to discrimination, misleading information and poor communication. A combination of these factors resulted in us losing the flat we wanted in favour of another applicant, to whom Sarah Mains had given preference. Their fees are also very expensive and I found myself having to do the majority of chasing when it came to the property search. I recommend anyone who considers using Sarah Mains find an alternative agent in the strongest terms possible. I note from the other negative reviews that their stock response is to simply highlight all their positive reviews. This attitude underpins the company's disregard for customer care and wellbeing as they offered no resolution to our situation or were willing to reconsider the application.
I am both shocked and dismayed to read your review and I am sorry that you felt the need to leave this review. I will ensure that you are contacted today. Sarah Mains
4/5
Rating only, no written review.
1/5
A friend and I tried repeatedly a week ago to contact Sarah Mains regarding flats/apartments to rent around Gateshead and Newcastle for her. She rang them numerous times and left messages as well as sending emails, but still noone has responded to her. Their website said they were open, but noone was answering phones or replying to emails
5/5
Extremely professional and responsive. Despite these challenging times communication was excellent and the whole service smooth from beginning to end.
Many thanks for your review Viv, they certainly are challenging times. Sarah Mains
5/5
Extremely professional and responsive. Despite these challenging times communication was excellent and the whole service smooth from beginning to end.
Many thanks for your review Viv, they certainly are challenging times. Sarah Mains
5/5
An excellent professional service, from a great team, start to finish. In particular Megan, Kelly and Sharon. Thank you all, Trevor & Janet
Thank you for your wonderful review Janet. Megan, Kelly and Sharon will be thrilled. Sarah
5/5
I would highly recommend Sarah Mains. They helped to put my mind at ease during a stressful time! They were very knowledgeable and explained the whole process to me from start to finish. Thank you for all of your help βΊοΈ
That's great to hear Hannah, thank you for taking the time to leave a review. Sarah
5/5
Sarah Mains were recommended to me by a friend .I was very impressed by valuer Dawn,her knowledge of the area was impressive & I felt her valuation was spot on.Amy organised the viewing day which went off smoothly and resulted in a number of offers.A very professional approach but personable too.Chris took over the sale which went through without a hitch.Sharon looked after the final details and ensured we were informed of progress through to completion.The team involved were friendly but professional.Can definitely recommend Sarah Mains,Low Fell.
Dawn and Amy will be delighted with your comments Sue, many thanks for taking the time to leave a review. Sarah Mains, Director
5/5
Fantastic service from sharon lambert at sarah mains. Incredibly informative and on the ball, consistently available and pushing to achieve the sale. Always called when you left a message. Cheers!
5/5
Amie Lynch at Sarah Mains has been an absolute god send. I wanted a quick sale for my 5 bed rental and we secure one within 7 days of it coming on the market. Couldnβt ask for more πππ β¦
5/5
I would totally recommend using Sarah Mains and in particular Sharon Lambert at the Low Fell office who was a complete Star! She kept me sane! We couldn't have done it without her! I have already recommended Sharon (Sarah Mains) to a friend. Thank you so much Sharon for all your help. You were a total pleasure to deal with & you made the whole process so much easier :) Helen & Martyn xxxxxxxxxxxxxx
Thank you for your wonderful review and your recommendation Helen and Martyn, both are appreciated. Sarah Mains
3/5
I guess this is a way of getting feedback to Sarah Mains: Myself and my partner are first time buyers and I check Rightmove regularly to see what's come up. There was a house that had come up well within our price range that we really liked (on paper it ticked every box), and I called immediately to try and book a viewing for the Saturday. There was no availability since they were doing the viewings. We work 9-5 and can't be taking time off every time we want to view a house and Sarah Mains' last viewing on a weekday is 4pm. We had to book a viewing for the coming Saturday, but we've had a phone call today cancelling it because it's been sold. The asking price was offers over Β£125k, as it was well within out budget, if we had liked it, we probably would have offered comfortably over that price. By not catering for people who work full time, they are reducing the amount of people who they may be able to sell to - it just feels like bad business to me. Most estate agents in Gateshead seem to be similar, which is very frustrating, but this is the first time we have had a viewing cancelled because it was sold before we were actually able to view it. I would suggest that Sarah Mains should allow for later viewings for after work, and/or get another company viewer to allow for more Saturday viewings.
5/5
Brilliant service from start to finish, especially Sharon Lambert, quick reliable and courteous every time. She is certainly knowledgeable in what she does and has been a great support. Thanks for all your help on the sale of my property. Keep up the good work π β¦
5/5
Sarah Mains Low Fell branch handled my house sale. The found a buyer at a good price within a week of the house going on the market. However, for various reasons, none of which was their fault, sale completion took almost a year. Throughout this time they were very helpful and supportive. I live some distance away, and they checked the house weekly, and kept me fully informed about progress. All staff were unfailingly efficient, friendly and courteous, and I have no hesitation in recommending them.
Many thanks for the great review David. I am sorry to hear that the sale took so long but glad to hear that you were supported throughout. I know that the Branch will be delighted with your comments. Sarah Mains
5/5
Helen Knight was brilliant from our first viewing right through to completion nothing was too much trouble she even arranged it so that our fireplace company could get access to survey for our new log burner ahead of our moving in date so we could be organised 8n time for christmas, she was a pleasure to deal with and is an asset to your company, very professional with a lovely friendly approach, would definatley recommend. Thanks Again Stephanie & Paul Stephenson
I know that Helen will be thrilled with your 5 star review, many thanks Stephanie and Paul
5/5
A great agent that I have used many times. Having experienced working with other estate agents I would rate Sarah Mains above anyone else. Their initial valuation was good and sales team also very friendly and willing to help when asked to do so. If I had any problems I just had to call. If I had to be picky and say one thing that could be improved that would be communicating developments as soon as they happen to appease anxious sellers. I found myself having to chase things up a couple of times, but to be fair I am pretty impatient! All in all, a great team and I would definitely use their services again.
Many thanks for your review Kevin and for your constructive comments. I really appreciate your feedback. Sarah Mains
5/5
Fantastic service from the Team in Whickham - from my first viewing and negotiating a price to Michelle Who kept me updated and informed every step of the buying process Would highly recommend
Thank you for the great review Heather, I really appreciate it. Sarah
5/5
Rating only, no written review.
2/5
Rating only, no written review.
Thank you for the rating Richard, we appreciate this. Sarah Mains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Low Fell has the most, with 829 reviews rated 4.7 out of 5, followed by Gosforth with 420.
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards.
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