Trusted Agent profile · Tyne & Wear
★★★★★
1,688 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,688 reviews on 1 platform, rated 4.7 out of 5 overall.
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Sarah Mains's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sarah Mains is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleWe sold our house with Sarah Mains. The photographer was very professional and did an excellent job. We were also very pleased with how they kept us up to date throughout the conveyancing process. Good communication all round and always a friendly, positive approach.
That's great to hear Kimberley, many thanks for your review. Sarah Mains
5/5
GoogleRating only, no written review.
Many thanks for taking the time to leave a five star review Sarah Mains
5/5
GoogleRating only, no written review.
Many thanks for taking the time to leave a five star review Sarah Mains
5/5
GoogleRating only, no written review.
Many thanks for taking the time to leave a five star review Sarah Mains
5/5
GoogleRating only, no written review.
Thank you for taking the times to leave a 5 star review Susan. Sarah Mains
5/5
GoogleI sold my house through sarah mains, would definitely recommend as their professional and get the job done right. As you get though the different stages of the sale you deal with different people and they were all as helpful as each other, however I would like to pass my thanks to Jane toberty and Donna bell who did go that extra mile to keep the sale stress free.
Many thanks for the great review David, we really would appreciate your recommendations. Sarah Mains
5/5
GoogleI have experienced a really great service from the Sarah Mains team when selling my house. Really good communication and efficient process. Amie, Donna and the rest of the team are clearly very competent.
That's great to hear Alison. Many thanks for taking the time to leave your review, we do appreciate it. Sarah Mains.
5/5
GoogleSarah Mains were actually the sellers estate agent, not mine however Donna Bell literally bent over backwards and done everything she could to help. She was very professional yet super friendly and efficient. I will definitely use Sarah Mains in the future. Thank you Donna x
Hello Stacey, that's great to hear! Thank you for taking the time to leave this 5 star review for Donna, especially as we weren't your selling agent. Sarah Mains
5/5
GoogleA fabulous team of friendly, professional advisors with superb customer service skills. Our home was marketed and sold within days at a price we were delighted with. A special grateful thank you to Jane, Amy and Kelly who kept us updated with the latest developments, supporting and guiding us throughout the process. Merry Christmas and a safe, happy and healthy 2021 to all at Sarah Mains. Helen and Len Cormie
4/5
GoogleRating only, no written review.
5/5
GoogleThe team were excellent mediators between ourselves and the vendor; offering great advice to us as first time buyers. If they are that good in a pandemic I bet they're immense in more 'normal' times :)
5/5
GoogleWe have used Sarah Mains several times now and have always found them helpful and professional. I would like to mention Chris in particular. He is an asset to the team.
1/5
GoogleRating only, no written review.
5/5
GoogleGreat service, amazing photos provided and all round great staff. Very helpful and happy!
That's great to hear Simon, many thanks for your review. Sarah Mains
4/5
GoogleRating only, no written review.
Many thanks for your review Gary. Sarah Mains
5/5
GoogleVery professional and always very kind and helpful
Thank you for your 5 star review Giuseppe, we really appreciate it. Sarah Mains
5/5
GoogleI have found Lisa to be a skilled communicator who is consistently courteous and professional with a telephone manner that is second to none. The efficient service and customer care I receive from herself and her colleages at the Whickham branch is supportive and transparent and I would recommend without hesitation.
That's great to hear Claire, I know that Lisa will be delighted with your comments. Many thanks. Sarah Mains
5/5
GoogleRating only, no written review.
Thank you for leaving a 5 star review Gary. Sarah Mains
5/5
GoogleRating only, no written review.
Many thanks for your 5 star review Gavin. Sarah Mains
5/5
GoogleSarah Mains have been amazing. I rang them last week got to speak to Lisa Taylor who has been there for us every step of the way and she has been super helpful and friendly. Chloe Sixsmith did our valuation and she was fab, and Amanda the photographer was amazing did some beautiful photos. Kelly Docherty in offers has helped and supported us and guided us through what to do as we got a lot of offers. Basically I cant fault Sarah Mains. Sold our house in 5 days.
That's great to hear Linda, many thanks for the 5 star review. Sarah Mains
5/5
GoogleJust sold a property with the whickham branch, such a professional supportive and friendly experience from start to finish. Would especially like to thank Sharon who has ensured the sale was completed quickly and efficiently.
I really appreciate you taking the time to leave a great review Gillian. Thank you. Sarah Mains
4/5
GoogleExcellent Pizzas
5/5
GoogleThe team were excellent mediators between ourselves and the vendor; offering great advice to us as first time buyers. If they are that good in a pandemic I bet they're immense in more 'normal' times :)
3/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Low Fell has the most, with 829 reviews rated 4.7 out of 5, followed by Gosforth with 420.
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards.
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