Trusted Agent profile · Tyne & Wear
★★★★★
1,652 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,652 reviews on 1 platform, rated 4.7 out of 5 overall.
1,652
Reviews on Google
All 4 offices
Sarah Mains's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFrom our initial valuation meeting, to communicating with our potential buyers, to completion, we experienced a high quality customer service throughout. Communication between the team and ourselves was excellent, and they managed to get us the highest possible price for our home. Would definitely recommend buying and selling through this agency.
Many thanks Sam, we really appreciate you taking the time to leave this wonderful review. Sarah Mains
5/5
GoogleDawn provided some excellent advice when we were planning to sell our home. She gave some very helpful information regarding timescales and prices. She is very friendly, knowledgeable, professional and approachable. We followed her advice to the letter and achieved a very quick sale for the asking price we were hoping for.
Many thanks for your lovely review Kate. Donna and Keeley really so appreciate your comments. Sarah Mains
5/5
GoogleReally lovely team at the Low Fell branch. From the initial meeting with Dawn to the attention by Jane in the after sales team they were a great help during what can be a stressful time.
Thank you so much for taking the time to leave your review for Dawn, Jane an the team - we do appreciate it. Sarah Mains
5/5
GoogleRating only, no written review.
Many thanks for your five star Google rating Laura. Sarah Mains
5/5
GoogleDetailed valuation by dawn melling very professional and experienced,in contact on a regular basis to see how I am progressing with the house,
That's great George, we really appreciate you taking the time to leave your review. Sarah Mains
5/5
GoogleFriendly and Experienced staff throughout the selling process
Wonderful!, many thanks for your review Alan. Sarah Mains
5/5
GoogleI sold my property with Sarah Mains and found their service to be fantastic. They were able to find a buyer very quickly, and Jayne was brilliant throughout the process, always supportive and proactive in pushing things forward to make sure the sale went smoothly. I’d highly recommend Sarah Mains to anyone looking to sell their home.
Many thanks Anna for your great review and your recommendation, we really appreciate you taking the time to write this. Sarah Mains
2/5
GoogleBuyer here. The process has been chaotic and unnecessarily complicated. They accidentally instructed two solicitors at the start, which caused a lot of confusion. The solicitor they recommended has very poor reviews on Trustpilot, with multiple complaints about lost documents, dishonesty, and poor communication. Yet no one seemed to have a problem with having a working relationship with them. Of course I suffered some of those problems myself, when it was totally preventable. Aside from Lauren, who was genuinely kind, helpful, and understanding, most of the team appeared more focused on avoiding responsibility than actually helping. Lauren was the only person who showed real empathy throughout the process, and followed up on things. My house sale finally completed today, but I wasn’t informed that the seller had failed to remove the items that were meant to be taken out before completion, which I asked around Augus and reminded recently. This was yet another frustrating oversight, which will cost me money. Overall, I expected some challenges, but not this level. Edit after response: Instructing 2 solicitors is Sarah Mains' fault. Knowing about the solicitor and still working with them Sarah Mains' fault. Not notifying me about the seller not removing items before the sale is complete is still Sarah Mains' fault. It's about how you couldn't communicate internally and conveniently didn't tell me anything when there was a possibility of me doing something about it. I really hope we don't come to contact again anytime soon.
We are deeply sorry that you have chosen to leave us a two-star review, predominantly in relation to our association with an external solicitor. We take feedback of this nature very seriously, and please rest assured, we have addressed the issues directly with your conveyancer. We did confirm your request for items to be removed with the seller and while this was outside our control, we did genuinely try our best to resolve it for you. Thank you for your lovely comments about Lauren, they are appreciated. Sarah Mains
5/5
GoogleWe are using Sarah Mains to rent a property. The process has been super fast and easy. I have been in contact with Elliot for the process and all of my questions have been answered quick and have been really informative!
That's great to read Jayne. Many thanks for taking the time to leave your review. Sarah Mains
5/5
GoogleAbsolutely brilliant experience selling our property with Sarah Mains right from start to finish. We had regular updates and professional communications throughout. Both Kelly and Donna in particular were fantastic- always coming back to us …
Many thanks for your fabulous review Rachael, Kelly and Donna really are delighted with your comments. Sarah Mains
5/5
GoogleAbsolutely fantastic service from Sarah Mains from start to finish - could not fault them at all. Everyone we dealt with was professional, friendly and went the extra mile to ensure the sale went through. I would 100% recommend using Sarah …
You are very welcome Jon, thank you for your wonderful review and your recommendation. Sarah Mains
5/5
GoogleWe've had a fantastic experience using Sarah Mains! Great communication throughout, very friendly staff and very professional service! Would highly recommend to friends and family. And we will definitely be using Sarah Mains again in the future!
Very many thanks for your lovely review and your recommendation, we really do appreciate it! Sarah Mains
5/5
GoogleFrom the first call I’ve had with Sarah Mains they have been nothing short of exceptional with their customer service & expertise! I only put my house on the market a week ago today and they’ve already secured me a sale above the asking price! Special thanks to Chris, Keeley & Kelly for all their hard work!
That's a great review, many thanks Amy! Chris, Keeley and Kelly are thrilled with your comments, thank you. Sarah Mains
1/5
GoogleThey instructed the wrong lawyers, made me use another, and that lawyer is terrible. Thank you for making things worse.
5/5
GoogleElliot is worthy professionnal incredible . Thank you Elliot . Kind regards Mrs Carine Barrault
5/5
GoogleFrom start to finish, Lucas ensured the letting of my property was smooth, efficient, and completely hassle free. His communication was excellent, I received regular updates and felt informed and supported throughout the entire process. His professionalism, attention to detail, and commitment to delivering a high standard of service truly stood out. I'm very satisfied with the service provided and wouldn’t hesitate to recommend Lucas and the Sarah Mains team to other landlords.
5/5
GooglePrompt customer service from Elliott and the team.
5/5
GoogleI love the quick response whenever you send them a message or email, and we are happy for helping us get our new apartment. The customer service is beautiful. Thank you.
What a lovely review. We really so appreciate it, many thanks. Sarah Mains
5/5
GoogleGreat service throughout the selling process
Many thanks for taking the time to leave your five star review Mohammad, we do appreciate it. Sarah Mains
5/5
GoogleSarah Mains Newcastle team were great helping me sell my house. They were incredibly helpful, knowledgeable, and responsive to queries. I'd definitely recommend them.
Many thanks for taking the time to leave your review and for your recommendation Lenora, it is appreciated. Sarah Mains
5/5
GoogleGreat staff in all the branches. Good communications and very proactive. Loads of knowledge and Jacob’s expertise really helped with selling the property!
Thank you for your review, Jacob is delighted with your comments. Sarah Mains
5/5
GoogleAs first time landlord, I’m really happy from initial visit to secure tenant within 2 weeks. On the valuation day, Scott took time to listen to me and our plan for the property. Then shared the market insights and very valuable opinions which comes from experience. Agreed on the strategy and put it on the market the same week after initial visit. I was informed every stage and whole team was there to answer my questions during the process. Secured tenants within 2 weeks and signed the contract. Highly recommend Sarah Mains
Many thanks for your great review and for your recommendation Sezer, we really do appreciate it. Sarah Mains
5/5
GoogleI had an excellent experience working with Jacob, Warren, Kelly and Jess. From the start, they were proactive and professional, arranging multiple viewings within the first week. Always available to help and provide updates. Thanks to their expertise and negotiation skills, My property sold after one week. I couldn’t have asked for a smoother or faster sale. Highly recommended!
What a lovely review for the Newcastle team! Very many thanks. Sarah Mains
5/5
GoogleJacob is a star!!! Jacob gave us a very realistic valuation of our house He took his time to carefully explain the process and as he presented his company to us our confidence grew that his agency would be an excellent fit for our situation He was careful not to over raise our expectations as to achievable sale price and time scale
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sarah Mains has 1,652 reviews across its four offices, rated 4.7 out of 5 overall: 1,652 on Google.
Low Fell has the most, with 820 reviews rated 4.7 out of 5, followed by Jesmond with 408.
Yes. In The Trusted Agent 2026 awards: Sarah Mains, Tyne & Wear won Platinum; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Trusted Agent.
