5/5
GoogleStefano was very helpful throughout the process of renting. He is very courteous and prompt in replying to any queries, and made the process less nerve-wracking. Many thanks Stefano
Trusted Agent profile
Verified
Samuel Estates reviews in London
★★★★★
476 reviews across 3 offices and 3 platforms
Samuel Estates has three offices, all in London. Together they have 476 reviews on three platforms, rated 4.6 out of 5 overall.
424
Reviews on Google
All 3 offices
46
Reviews on Facebook
Business-wide
6
Reviews on View Agents
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Samuel Estates's three offices, most reviewed first. Each has its own page.
- Samuel Estates London (30 Watermill Way)30 Watermill Way, SW19 2RT283 reviews · 238 on Google (4.6)1 in the last 90 days
- Samuel Estates London (45 Bedford Hill)45 Bedford Hill, SW12 9EY218 reviews · 180 on Google (4.8)0 in the last 90 days
- Samuel Estates London (38 Balham Hill)38 Balham Hill, SW12 9EL50 reviews · 6 on Google (5.0)0 in the last 90 days
Latest reviews from every Samuel Estates office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleRating only, no written review.
5/5
Googlefabulous team. Whitney Heathcote is invaluable asset to the agency, The cooperation, communication and the landlord response let us feel at home.highly recommend Samuel for those looking for a piece of mind in there new house.
3/5
GoogleI have used Samuel Estates to fully manage the letting and attempted sale of my buy-to-let in Tooting for a number of years. Jade Moeller was the person who dealt with all management issues. I have had a number of properties across London, and I can honestly state that she is probably the best managing agent I have dealt with. When I had to completely refurbish my property, including a new roof, she was in full control and managed everything for me. She alone is worth 5-stars! However, whilst the letting side was flawless, the sales side was anything but. I thought that the sales team would be of the same quality as lettings, how wrong I was! I decided in January 2024 to put the property up for sale. I was assured by the sales team that it should be marketed at £475k, which I was very happy with. Even though the property was tenanted, I told them that I was keen to sell and wanted to make sure that the price was set to appeal to buyers. After a month went by, there was no offer or even any interest. I was even told that it was probably due to the time of year, and potential buyers might be on holiday. I was constantly calling them, and I just did not get the same sense of confidence and control of the issues as I did when I would speak to Jade. I was the one who kept asking them whether the price was right, and if I should reduce it. I felt as though I was more determined to sell than they were. After a few months of no interest, I felt that the situation simply could not continue. I had a discussion with the lead sales agent, and he told me that I should consider auctioning the property. I was absolutely astonished to hear that remark as effectively he was admitting they could not sell it, that they had failed. A first floor two-bedroomed fully refurbished property near Tooting Broadway station, and yet they could not sell it! I immediately contacted other estate agents, and they told me that based on what had been advertised, the property should be valued at around £400k. I even had a RICS level 2 survey that came back and confirmed that the value should be £395k. The inability to be able to properly assess the property, buyers' interest and the wider market meant that I wasted many months needlessly. In conclusion, the lettings team, managed by Jade Moeller, was excellent and deserve 5 stars. The sales team was a complete failure and get just one star. As a result, I think that a 3-star rating for Samuel Estates as a whole is the only fair assessment.
5/5
GoogleProfessional fully managed service, fast and efficient, always ahead with inspections, reports and maintenance.
5/5
GoogleGreat service, highly recommend.
5/5
GoogleRating only, no written review.
1/5
GoogleI had a deeply disappointing and stressful experience with this agency while renting a flat in CR7 m. They let me a sub-standard property and used contract terms to trap me in a situation that severely impacted my health and well-being. 1. Extremely Poor Living Conditions: The flat was unbearably cold due to poor insulation, which was incorrectly rated as “good” in EPC because the inspector did not access the loft during the assessment. The heating system was grossly inadequate, turning the home into a source of stress rather than comfort. After enduring two winters in these conditions, I continue to experience physical pain in my arms during temperature changes. 2. Excessive Bills: Due to the poor insulation and inadequate heating, my utility bills were unnecessarily high (see Dec bill). Also, Thames Water confirmed they couldn’t install a meter, meaning water bills at least doubled too. 3.Ignored Feedback: Despite raising these issues multiple times, the agency took no action, saying that the landlord was “abroad” and “difficult to contact.” By the time I moved out, nothing had been done to improve heating or insulation. 4. Unfair Treatment: The agency maximizes the landlord’s interests at the expense of the tenant’s well-being. They refused to allow me to vacate 1 month early. Also threatened to impose extra charges for “damages” if I didn’t pay their move-out cleaning fee. No wonder people more and more turn to platforms such as gumtree and open rent to avoid agency completely.
5/5
GoogleExcellent service from Luke! He handled my tenancy renewal smoothly and efficiently, ensuring all documents were sent over promptly. Communication was clear and professional throughout, making the entire process stress-free.
5/5
GoogleLuke is efficient and very helpful.
5/5
GoogleWe followed Luke’s recommendation for the lease renewal and the whole process went very smoothly. We are very satisfied with the result and with Luke’s efficient management of the process and communication.
5/5
GoogleWe have good dealings with Samuel Estates and they are efficient in answering any queries. We have dealt with Luke, the Renewals Coordinator who has been helpful and communicative.
5/5
GoogleChi is consistently helpful and proactive, great to deal with, thank you.
1/5
FacebookOverall bad experience. Will definitely avoid in future.
1/5
FacebookWe have had rather urgent problems with our flat since our move in date which was in August 2024, these issues are still currently unresolved due to poor reactivity and lack of urgency from Samuel Estates. Extremely disappointed by the service offered.
5/5
GoogleWe received very professional and fast service from Luke Pegg from Samuel Estates. He took the time to understand our needs and assist us throughout the process. We would highly recommend Luke Pegg from Samule Estates to anyone in process of renting a place in London.
5/5
GoogleI have been renting a flat through Samuel Estates for over four years, and I am thoroughly impressed with the level of service I have received. The team, and particularly Luke Pegg, have always been professional, friendly, and efficient. Their approach makes the entire renting process smooth and stress-free. I know that any issues with the property will be addressed promptly and handled with care. A special thanks to Luke for his outstanding support and dedication throughout my tenancy. I highly recommend Samuel Estates for their exceptional property management services.
5/5
GoogleI had an excellent experience with Samuel Estates during my tenancy rental and purchaising. From the start, their team was professional, efficient, and approachable. They made the move-in process seamless by providing clear instructions, timely communication, and ensuring the property was in great condition. Throughout my tenancy, they were always quick to respond to any issues or queries, addressing maintenance requests promptly and keeping me informed every step of the way. The team consistently demonstrated a high level of communication and professionalism, which made renting and buying through Samuel Estates a stress-free experience. I would highly recommend their services to anyone looking for a reliable and tenant-focused estate agent. Thank you for your support!
5/5
GoogleLuke provides an excellent service . All the team are excellent in their designated responsibilities.
5/5
GoogleThanks for all the help on renewing our tenancy agreement. Luke was very helpful and made things alot easier to manage.
5/5
GoogleRating only, no written review.
1/5
GoogleI was a tenant in a flat managed by them. Once the flat was rented, they disappeared. I had several problems during the year I was renting, including problems with mould. They respond very slowly and when they do, they never solve the problem (saying someone else is always to blame). The fact is, I spent a year struggling with mould problems. When it was time to move out, they had to have other people come and visit the flat. One day I said they couldn't come and they said they would come in anyway. In a nutshell, avoid them. Contact more professional agencies.
Agent replied · 10 December 2024
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience was less than satisfactory, and we appreciate the opportunity to address your concerns. Firstly, we want to clarify that our team did not "disappear" during your tenancy. We strive to respond promptly and address any issues reported. Upon reviewing our records, we note that during your tenancy, three issues were reported: a blocked sink, a non-functioning intercom, and a leak from the flat above. The blocked drain was resolved swiftly, and the intercom issue was addressed by the block management company, as it was outside our direct control. Regarding the issue of mould, this was actually water ingress and staining caused by a persistent leak from the flat above. As your managing agent, we promptly raised this with the block management company, who are responsible for structural repairs. We understand how frustrating this must have been, and we did everything within our capacity, including applying pressure on the block management company to resolve the problem. Your landlord was equally proactive in seeking a swift resolution. Unfortunately, there are limits to what we can directly resolve when it involves structural issues managed externally. As for access for viewings, we always aimed to provide reasonable notice in accordance with the terms of your tenancy agreement. It’s never our intention to make tenants feel uncomfortable, and we aim to be as accommodating as possible. We value all feedback as it helps us improve our service. We are sorry that your experience did not meet your expectations, and we wish you all the best in your future home.
5/5
GoogleBeen using samuel estates' services for two years now and there hasn't been anything to complain about. Jade is a great agent, always responsive and does everything possible to get any issues resolved as quickly as possible. Very grateful to be with an actually decent and responsible company.
Agent replied · 22 November 2024
Thank you for the review and 5* rating Herin. All the best from Samuel Estates
5/5
GoogleBeen using samuel estates' services for two years now and there hasn't been anything to complain about. Jade is a great agent, always responsive and does everything possible to get any issues resolved as quickly as possible. Very grateful to be with an actually decent and responsible company.
Agent replied · 30 July 2023
Thank you for the review and 5* rating Herin. All the best from Samuel Estates
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Samuel Estates
How many reviews does Samuel Estates have?
Samuel Estates has 476 reviews across its three offices, rated 4.6 out of 5 overall: 424 on Google, 46 on Facebook, 6 on View Agents. Company-wide Facebook reviews for Samuel Estates are counted once, not once per office.
Which Samuel Estates office has the most reviews?
London (30 Watermill Way) has the most, with 283 reviews rated 4.5 out of 5, followed by London (45 Bedford Hill) with 218.
Where are the Samuel Estates offices?
The three Samuel Estates offices, by town:
- London (30 Watermill Way): 30 Watermill Way, London, SW19 2RT
- London (38 Balham Hill): 38 Balham Hill, London, SW12 9EL
- London (45 Bedford Hill): 45 Bedford Hill, London, SW12 9EY
