Samuel Estates reviews

★★★★★ 5/5

Google

I’ve had the pleasure of working with Samuel estates many years now, and specifically with Jade Moeller as the property manager for my rental properties, and I couldn’t be more satisfied with her performance. From day one, Jade has been professional, proactive, and highly reliable. She communicates clearly and promptly, always keeping me updated on any developments with the properties. Whether it's coordinating maintenance, handling tenant concerns, or ensuring rent is collected on time, Jade manages everything with efficiency and attention to detail. What sets Jade apart is her genuine care for both the property and the people involved. She treats the property as if it were her own, and her friendly yet professional approach makes her a joy to work with. Thanks to Jade’s hard work, I have peace of mind knowing my properties are in excellent hands. I highly recommend her to anyone looking for a trustworthy and dedicated property manager.

SANJEEV · 30 September 2025

★★★★★ 5/5

Google

We’ve been with Samuel Estates in Colliers Wood for many years, and the experience has been nothing short of exceptional! Whitney and Paul have been absolutely fantastic in managing our two rental properties in Colliers Wood and Streatham while we live abroad in Dubai. Their friendly and professional service stands out, nothing is ever too much trouble for them. They are always there to help, providing excellent communication and support whenever needed. Knowing that our properties are in such capable hands gives us complete peace of mind. Not only do they offer excellent value, but the personal touch and attention to detail are what make them truly special. Whitney and Paul go above and beyond to ensure everything runs smoothly. We couldn’t recommend Samuel Estates enough for anyone looking for reliable and friendly property management. Thank you, Samuel Estates, for your incredible service over the years! 🌟

Clinton · 22 August 2025

★★★★★ 1/5

Google

Ignored a leak, caused severe damage to our ceiling, hired cowboy contractors, then tried to wipe their hands off the damage. I do not say this lightly, the situation has dragged on for months. The audacity, carelessless, and frankly the utter disregard for their responsibility as property managers is beyond the pale. There were mushrooms growing out of the ceiling and they wasted 3 days saying "there was no leak". Yes, *MUSHROOMS* growing out the ceiling. The leak went on to cause further damage to supporting floor beams, which could have been a serious safety hazard. Then they sent a parade of contractors to quote for the fixes, they chose the contractors. We asked no questions and accepted in good faith. During that process a brick fell and damage our bath and bathroom suite. Samuel Estates tried to wipe their hands off this, I quote "Since Samuel Estates was not responsible for the unexpected damage caused by DCL, we hold no liability in this case". The contractors were acting as agents of Samuel Estates. The additional damage caused by the falling brick during repairs is consequential damage from their work. They cannot simply chose to "withdraw" responsibility for damage caused by contractors they appointed. Get real. I'm only re-iterating publicly what I already say to them, but the people in charge removed themselves from the conversation, they literally didn't even want to hear it. As a tenant, or a landlord - beware.

Diego · 23 May 2025

★★★★★ 5/5

Google

Jade Moeller has been our main contact in the property management department for a number of years. She has always been responsive and diligent but, having made the decision to sell our flat earlier this year she has been invaluable in assisting us with furniture clearance, re-decoration and general coordination. This even included offering to meet me on a Sunday to let me into the property. Thanks Jade.

David · 22 September 2025

★★★★★ 5/5

Google

Been using samuel estates' services for two years now and there hasn't been anything to complain about. Jade is a great agent, always responsive and does everything possible to get any issues resolved as quickly as possible. Very grateful to be with an actually decent and responsible company.

H · 22 April 2025

★★★★★ 5/5

Google

We were tenants with Samuel Estates for nine years, and Jade Moeller was our property manager throughout. Her professionalism and consistent willingness to go the extra mile really stood out. She was always quick to respond to the usual small issues that come up when renting, and her communication, whether by phone or email, made us feel genuinely valued as clients. Everything seemed to run smoothly with Jade and the wider Samuel Estates team, which made our long tenancy feel effortless. If you're looking for a letting agency that’s reliable, approachable, and professional, I’d definitely recommend them.

Jose · 20 April 2025

★★★★★ 5/5

Google

Renting in London can be a very stressful experience but Amber Shelley at Samuel Estates made it so much easier. Amber was incredibly helpful throughout the process of us looking to rent the property we are now happily settled into. She was on hand for everything we needed and has a wonderfully kind and friendly presence that we were very grateful to receive after countless viewings and bidding wars on various properties with different estate agents across SW London. I would recommend Samuel Estates to anyone looking to move home.

Devon · 20 March 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Amber Shelley from Samuel Estates, and I can't say enough about how fantastic the experience was. From the very first interaction, Amber demonstrated an exceptional level of professionalism and dedication to her clients. She was always prompt in her responses and provided clear, detailed guidance throughout the entire rental process. Amber's communication skills are top-notch; she was always available to address any concerns or questions I had, making me feel valued and heard. Amber took the time to understand my needs and worked tirelessly to meet them. The entire process, which can often be stressful and overwhelming specially for someone living abroad, was made seamless and stress-free thanks to Amber's expertise and support. I couldn't have asked for a better agent, and I highly recommend Amber Shelley to anyone looking for a trustworthy and dedicated professional in the rental market.

Beatriz · 20 March 2025

★★★★★ 3/5

Google

I have used Samuel Estates to fully manage the letting and attempted sale of my buy-to-let in Tooting for a number of years. Jade Moeller was the person who dealt with all management issues. I have had a number of properties across London, and I can honestly state that she is probably the best managing agent I have dealt with. When I had to completely refurbish my property, including a new roof, she was in full control and managed everything for me. She alone is worth 5-stars! However, whilst the letting side was flawless, the sales side was anything but. I thought that the sales team would be of the same quality as lettings, how wrong I was! I decided in January 2024 to put the property up for sale. I was assured by the sales team that it should be marketed at £475k, which I was very happy with. Even though the property was tenanted, I told them that I was keen to sell and wanted to make sure that the price was set to appeal to buyers. After a month went by, there was no offer or even any interest. I was even told that it was probably due to the time of year, and potential buyers might be on holiday. I was constantly calling them, and I just did not get the same sense of confidence and control of the issues as I did when I would speak to Jade. I was the one who kept asking them whether the price was right, and if I should reduce it. I felt as though I was more determined to sell than they were. After a few months of no interest, I felt that the situation simply could not continue. I had a discussion with the lead sales agent, and he told me that I should consider auctioning the property. I was absolutely astonished to hear that remark as effectively he was admitting they could not sell it, that they had failed. A first floor two-bedroomed fully refurbished property near Tooting Broadway station, and yet they could not sell it! I immediately contacted other estate agents, and they told me that based on what had been advertised, the property should be valued at around £400k. I even had a RICS level 2 survey that came back and confirmed that the value should be £395k. The inability to be able to properly assess the property, buyers' interest and the wider market meant that I wasted many months needlessly. In conclusion, the lettings team, managed by Jade Moeller, was excellent and deserve 5 stars. The sales team was a complete failure and get just one star. As a result, I think that a 3-star rating for Samuel Estates as a whole is the only fair assessment.

Asim · 16 March 2025

★★★★★ 5/5

Google

We rented through Samuel Estate for roughly 6 years. We can't speak highly enough of Jade, our property manager. She and her team at Samuel Estate were always helpful, approachable, and always assisted us with any queries or concerns during our tenancy. When it came time to move out, Jade made the entire leaving procedure l smooth and straightforward, which we greatly appreciated. We highly recommend them.

Tímea · 1 August 2025

★★★★★ 5/5

Google

We had an absolute pleasure meeting Amber Shelley, who guided us through the rental process with great professionalism and dedication. She promptly understood our concerns and was so helpful, making sure we complete all the steps accurately and get the desired property in no time. Thank you so much Amber for your expert advice and huge thanks for all the team for such a fantastic experience! Would highly recommend your services.

Ksenia · 27 April 2025

★★★★★ 5/5

Google

I would like to recommend Stefano Basciu as a real estate agent for your real estate needs. Stefano provided us with resources and support for a smooth and pleasant property lent. Stefano is a dependable and knowledgeable real estate agent who helped me relocate and offered brilliant property. His work has allowed me to have minimal worries during an important and stressful time, which allows me to recommend his and Samuel Estates' services to you with confidence. Please feel free to contact Samuel Estates.

Eugene · 2 December 2022

★★★★★ 5/5

Google

Been using samuel estates' services for two years now and there hasn't been anything to complain about. Jade is a great agent, always responsive and does everything possible to get any issues resolved as quickly as possible. Very grateful to be with an actually decent and responsible company.

H · 8 November 2024

★★★★★ 5/5

Google

Been using samuel estates' services for two years now and there hasn't been anything to complain about. Jade is a great agent, always responsive and does everything possible to get any issues resolved as quickly as possible. Very grateful to be with an actually decent and responsible company.

Herin · 7 November 2024

★★★★★ 5/5

Google

My partner and I had 2 tenancies managed by Jade in Samuel Estates. Throughout those years, Jade has always been very patient with our queries and always speedy and productive with answers. She was also extremely helpful when our first tenancy ended unexpectedly when our Landlord wanted to sell. She found us a flat in the building next door and we got to move without any fuss at all. Saving what could have been a very stressful event. Very much appreciated all her help.

Amber · 25 March 2026

★★★★★ 5/5

Google

Samuel Estates managed my flat in London for a few years and after an issue with one account manager, they quickly turned things around, gave me a new account manager and have been great in every way. Jade was our account manager and was responded immediately to all my emails and questions. She also managed the renovation of a bathroom while tenants were living there and did a fantastic job of ensuring the renovation was completed to a high standard and the tenants were happy. Would recommend them to others.

Jo · 30 July 2022

★★★★★ 5/5

Google

I have been very pleased with the service provided by my property manager-Whitney. She is professional, thoughtful, and highly responsible. She always provides fair advice on repair responsibilities and works hard to minimise unnecessary costs while ensuring the property is well maintained. Her proactive approach and excellent communication give me great peace of mind. I highly recommend her services.

Evi · 22 July 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Samuel Estates for the sale of my flat, and I couldn't be happier with the experience. Paul and his team were incredibly professional, efficient, and supportive throughout the entire process. They handled every aspect with great care and ensured everything went smoothly. I highly recommend Samuel Estates for their outstanding service and expertise. Great job, team!

Cicero · 20 March 2025

★★★★★ 5/5

Google

We have had a great time as tenants through Samuel Estates. They have always been professional, reasonable and helpful every time we have had an issue. Particularly, I'd like to thank Jade Moeller as a great Property Manager, always helpful and empathic in her approach. I would definitely recommend to rent through Samuel Estates in south west London!

Antonio · 20 April 2025

★★★★★ 5/5

Google

We are writing to express our pleasure of working with Stefano Basciu during our search for flat to rent. We are very satisfied with the professional and efficient service Stefano provided. From the initial stages of property search to the final closing, Stefano acted as an efficient guide and provided us with much needed assistance. He answered all our questions promptly and satisfactorily. We felt comfortable and informed every step of the way. We highly recommend Stefano to anyone in search of their future home. He is reliable, knowledgeable, and client-focused professional in the property world. We would like to thank you Stefano, for helping us finding our home and making our property journey such a positive experience. Ege & Busra

Ege · 20 March 2024

★★★★★ 5/5

Google

Amber and Samuel Estates Colliers Wood were a true lifesaver during my recent move. Amber's attention to detail during viewings, swift handling of the administrative process, and proactive communication throughout referencing made the entire experience stress-free. From our first meeting to moving into our new home, she was always available to answer questions and offer support. The agency as a whole is incredibly responsive and helpful, making them a pleasure to work with. I wouldn't hesitate to recommend them to anyone looking for a smooth and successful move!

Joshua · 20 March 2024

★★★★★ 4/5

Google

We had a good experience with Samuel Estates. They are helpful and responsive on the whole. Special mention to Yohana - she was excellent and always showed she really cared and wanted to resolve any issue we had whilst being tenants with SE for 18 months. She would respond out of hours when necessary and be there for any kind of support/extra mile service. Appreciate your help.

Julian · 30 July 2022

★★★★★ 5/5

Google

The process right from searching to signing the contract has been smooth and easily laid out. Stefano has been amazing from the beginning of the process. He's been very responsive and understanding of what we needed, going the extra mile to secure us the perfect property. We would 100% recommend Stefano and Samuel Estates to anyone looking for their next property.

Kia · 3 October 2022

★★★★★ 5/5

Google

We rented through Samuel Estates in Colliers Wood and dealt with Yohana Gabanes as our Property Manager who was amazing. She was always quick to respond to things and helped deal with any issues that arose during our tenancy. Our checkout was smooth and hassle free. We are so happy to have her again as our property manager for our current tenancy :)PositiveResponsiveness, Quality, Professionalism

Abinash · 25 August 2021