Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy experience with Samuel Estates has been excellent from start to finish. They were very professional and helpful during the initial stages of renting the flat, making the entire process smooth and straightforward.
Throughout my tenancy, the team has consistently provided prompt and efficient support whenever any issues have arisen. They have arranged quick callouts for boiler problems, leaks, and other maintenance matters, which has been greatly appreciated.
A special thanks to Chi, our property manager, for his responsiveness and professionalism. He has made living here very easy and ensured that any concerns were dealt with swiftly.
Having had less positive experiences with other estate agents in the past, I can confidently say that Samuel Estates stands out for their reliability, friendliness, and genuine care for their tenants. Even on the rare occasion when I was locked out, the staff in the office were extremely kind and helpful.
Overall, I’ve been very impressed with Samuel Estates and would highly recommend them to anyone looking for a well-managed and supportive letting agent.
Joe · 13 October 2025
★★★★★ 5/5
GoogleI have been a client of Samuel Estates for the past eight years and have been happy with their services. The issues have been promptly dealt with to my satisfaction.
With Luisa managing the flat, I can rest assured that everything is taken care of. Luke has handled several changes of tenancy etc. entirely professionally and stressfree for me.
I have found Paul and his whole team helpful and responsive whenever I have approached them.
Tarja · 22 August 2025
★★★★★ 5/5
GoogleBeen a customer of Samuel estates for many years and I can not recommend highly enough massive thank you to Luke and Chi who is managing a property I’m renting out it’s an absolute pleasure to deal with and always fast to respond ! Thank you All Samuel estates for looking after me always. Much appreciated ⭐️⭐️⭐️⭐️⭐️
Kornelia · 13 October 2025
★★★★★ 5/5
GoogleIf I could give 10 starts I would! Whitney Heathcote = Unbelievably efficient, incredible personal service and conscientiousness, timeliness and genuine care to get things done the best way possible. The way Whitney dealt with my (very painful at times) works project was Fantastic! And the whole agency is brilliant all the staff members and management. Very happy with the service and support throughout 2025 and looking forward to the same for 2026! The best agency I have ever dealt with! Thank you so much team you are the 'dream team'.
Daniela · 13 February 2026
★★★★★ 5/5
GoogleI worked with Jessica from Colliers Wood office on my first time renting in London (and this country) and she been amazingly helpful. We suspect we are the more demanding kind of renters who needs to know everything about the property in details, Jessica has been patient and responsive throughout the entire process. We are very thankful to have Jessica's help, without which our moving into the country might not be as smooth.
Samuel Estates's listings are all high quality ones and they offer complimentary move-in service. Highly recommended.PositiveResponsiveness, Professionalism
Mathew · 20 June 2021
Agent replied · 19 June 2024
Many thanks for the feedback Matthew, we are really happy that we could help make your move smooth and easy. We hope you enjoy the London lifestyle and do let us know how can we can help you further. Thank you so much again for the kind words and we'll be sure to pass on your feedback to Jessica. Many thanks, Samuel Estates
★★★★★ 5/5
GoogleThe transition from the old tenancy agreement to the new one done by Luke Pegg went smoothly. He was super efficient and kept us abreast of all that was happening.
Great service !
Errol & Marilyn Drake
Mal · 13 November 2025
★★★★★ 1/5
GoogleAs I private landlord using the managed service I found the experience with Samuel estates shockingly bad. There was a high staff turnover in the period that we were with them which caused problems with communication to the point where the tenants were contacting us directly with issues because of a lack of engagement from the agency. Each new contact at the agency blamed the previous contact for problems and no ownership was ever displayed. Avoid .
Alistair · 29 November 2020
Agent replied
Dear Alistair,
Thank you for stopping by and leaving us a review. We strive to deliver the best service possible and we apologise for not meeting your expectations. As with all businesses, changes within teams can’t always be helped and are sometimes unforeseen. It’s our responsibility however to ensure that any change within the business doesn’t negatively impact our clients or our levels of service. Again, we are sorry that you feel we haven’t met this obligation. We take all feedback extremely seriously and we have investigated further. We will be in touch very soon to discuss the matter and will work with you to remedy any issues.
Thank you,
Samuel Estates
★★★★★ 1/5
GoogleI was a tenant in a flat managed by them. Once the flat was rented, they disappeared. I had several problems during the year I was renting, including problems with mould. They respond very slowly and when they do, they never solve the problem (saying someone else is always to blame). The fact is, I spent a year struggling with mould problems. When it was time to move out, they had to have other people come and visit the flat. One day I said they couldn't come and they said they would come in anyway.
In a nutshell, avoid them. Contact more professional agencies.
Val · 10 November 2024
Agent replied · 10 December 2024
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience was less than satisfactory, and we appreciate the opportunity to address your concerns.
Firstly, we want to clarify that our team did not "disappear" during your tenancy. We strive to respond promptly and address any issues reported. Upon reviewing our records, we note that during your tenancy, three issues were reported: a blocked sink, a non-functioning intercom, and a leak from the flat above. The blocked drain was resolved swiftly, and the intercom issue was addressed by the block management company, as it was outside our direct control.
Regarding the issue of mould, this was actually water ingress and staining caused by a persistent leak from the flat above. As your managing agent, we promptly raised this with the block management company, who are responsible for structural repairs. We understand how frustrating this must have been, and we did everything within our capacity, including applying pressure on the block management company to resolve the problem. Your landlord was equally proactive in seeking a swift resolution. Unfortunately, there are limits to what we can directly resolve when it involves structural issues managed externally.
As for access for viewings, we always aimed to provide reasonable notice in accordance with the terms of your tenancy agreement. It’s never our intention to make tenants feel uncomfortable, and we aim to be as accommodating as possible.
We value all feedback as it helps us improve our service. We are sorry that your experience did not meet your expectations, and we wish you all the best in your future home.
★★★★★ 5/5
GoogleSamuel Estates:
"Simply the best. Better than all the rest"
I have owned properties in Battersea since 1997.
Up until 2016 I would not recommend any of the local estate agents to my friends. In fact quite the reverse!
In 2016 I became acquainted with Samuel Estates.
Thanks to you all but in particular Chi-Huy Ha and Connie Ahearn from the Management side and Paul Ahearn and Charl Cilliers from the Sales side.
Alison · 20 April 2024
★★★★★ 5/5
GooglePaul and the team at Samuel Estates helped me rent out my Flat in 2016 and subsequently helped me sell it this year. We’ve had a great working relationship- they’ve been available to me whenever I needed them and efficiently handled the letting and sales process. Couldn’t have been happier with the service. Thanks to the entire team!PositiveResponsiveness, Quality, Professionalism, Value
Sanaipei · 20 June 2022
Agent replied · 19 June 2024
You're most welcome Sanaipei! We thank you for your loyalty, custom and your kind words, we'll be sure to pass this on to the team. Speak soon and thanks again for stopping by and leaving us this fantastic review. Samuel Estates :-)
★★★★★ 5/5
GoogleRecently, we have renewed our tenancy via Samuel agent. Luke was helping us from renewal notification to completion of the process. He had given us prompt answers with timely manner and everything went smoothly which my husband and I were satisfied with service. Thank you!
Jung · 15 April 2025
★★★★★ 5/5
GoogleI can't praise enough the service I receive, and always have received, from Samuel Estates.
On this occasion, my Tenancy Agreement was due for renewal. Luke Pegg has been absolutely brilliant. He dealt with the administration from start to finish. He suggested it was the right time to increase the rent and negotiated an increase that was mutually agreeable to my tenants and myself.
He kept me informed throughout the process and I haven't had to do a thing but answer a few emails.
You might say, that's his job. Yes! But what a difference it makes when dealing with an enthusiastic, polite, thoughtful agent who you don't have to chase, who answers emails promptly and is working conscientiously. It's a pleasure having Luke 'sort me out'.
Duncan's · 30 June 2023
★★★★★ 5/5
GoogleI have been renting out my home through Samuel Estates for more than twelve months and during that time, Chi-Huy Ha has been my property manager. Chi combines a friendly approach with professionalism and efficiency. Chi is always very helpful and deals with problems and queries quickly and thoroughly, so I’m not left wondering what is going on. I feel I can totally relax with my property in his capable hands. Thanks, Chi.
JA · 23 November 2023
★★★★★ 5/5
GoogleThank you so much to Chi for the highly professional and reliable service he has provided for our first move. Whenever we have had an issue, Chi has dealt with this quickly and solved any problems with ease. I would highly recommend his services to anybody. A fantastic service that ensured the smooth transition into our first new home.PositiveQuality
Amy · 28 August 2021
Agent replied
Thank you Amy for leaving a review. We're thrilled that you recommend us and that you found the process smooth! We hope you have settled in well :-)
★★★★★ 5/5
GoogleWe received very professional and fast service from Luke Pegg from Samuel Estates. He took the time to understand our needs and assist us throughout the process. We would highly recommend Luke Pegg from Samule Estates to anyone in process of renting a place in London.
Ege · 8 December 2024
★★★★★ 5/5
GoogleChi huy Ha as an estate agent professionally solved a pathetic issue I was having with my deposit. Thanks Chi.
William · 19 September 2025
★★★★★ 5/5
GoogleLuke is very helpful and responsive. Always has good suggestions and very professional. Thank You once again.
ANDREW · 13 October 2025
★★★★★ 5/5
GoogleLuke was really helpful with all the tenancy agreement process and made it very smooth.
Imad · 13 October 2025
★★★★★ 5/5
GoogleI wanted to extend my thanks to the team of Samuel estate. I have dealt with them in many occasion in the past 10 years and they have been mostly consistent with their personal approach. Thx to Nick , Lars, Paul and yohana.
Daniel · 18 June 2022
Agent replied
Thank you for stopping by and leaving a review. All the best, Samuel Estates.
★★★★★ 5/5
GoogleWe recently found a new property with Samuel Estates through Stefano. Stefano was very responsive and extremely patient with all our queries and questions, making it a seamless and reassuring experience. We would definitely recommend Samuel Estates to anyone looking for a new rental property in SW London.PositiveResponsiveness, Professionalism
Charlie · 20 June 2021
Agent replied · 19 June 2024
Many thanks for the review Charlie and the recommendation :-)
★★★★★ 1/5
GoogleI had a deeply disappointing and stressful experience with this agency while renting a flat in CR7 m. They let me a sub-standard property and used contract terms to trap me in a situation that severely impacted my health and well-being.
1. Extremely Poor Living Conditions: The flat was unbearably cold due to poor insulation, which was incorrectly rated as “good” in EPC because the inspector did not access the loft during the assessment. The heating system was grossly inadequate, turning the home into a source of stress rather than comfort. After enduring two winters in these conditions, I continue to experience physical pain in my arms during temperature changes.
2. Excessive Bills: Due to the poor insulation and inadequate heating, my utility bills were unnecessarily high (see Dec bill). Also, Thames Water confirmed they couldn’t install a meter, meaning water bills at least doubled too.
3.Ignored Feedback: Despite raising these issues multiple times, the agency took no action, saying that the landlord was “abroad” and “difficult to contact.” By the time I moved out, nothing had been done to improve heating or insulation.
4. Unfair Treatment: The agency maximizes the landlord’s interests at the expense of the tenant’s well-being. They refused to allow me to vacate 1 month early. Also threatened to impose extra charges for “damages” if I didn’t pay their move-out cleaning fee.
No wonder people more and more turn to platforms such as gumtree and open rent to avoid agency completely.
Min · 21 January 2025
★★★★★ 5/5
GoogleWe have good dealings with Samuel Estates and they are efficient in answering any queries. We have dealt with Luke, the Renewals Coordinator who has been helpful and communicative.
Jessica · 16 January 2025
★★★★★ 5/5
GoogleNicole Smith was helpful and prompt to resolve the issues I reported with the flat and made my stay much smoother for sure. I appreciate her call after the issue was fixed just to give that extra personal touch.
Angel · 15 March 2022
Agent replied
Thank you for the review Angel - we're very happy that we resolved your issues promptly and swiftly. Thanks, Samuel Estates
★★★★★ 5/5
GooglePaul at Samuel Estates started off managing 3 of our rental properties almost 10 years ago now and while our dedicated property managers have changed over the years, Paul has always been a solid and reliable point of contact whenever we needed him. Luckily that hasn't been often at all since his team do an excellent job of communicating well when decisions are required, but taking the workload off our shoulders when they know they can just apply common sense.
If you're looking for a fully or partially managed rental in the Balham, Clapham or Wimbledon areas I can highly recommend Paul and his team at Samuel Estates - they put on a stellar service!
Robert · 29 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
