Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI was renting flat for 2 years with Samuel Estates and level of support and professionalism which they offer is incredible! They're very nice, polite and working fast with your request, very good in problem solving. My first contact was based in Merton Mills and gentleman who was dealing with our flat was Chi, if you ever would like to rent flat in this area ask for him! I highly recommend this estate agency :)
Agata · 19 April 2021
Agent replied
Hi Casa, many thanks for the review and the 5* rating. We're over the moon that you were a tenant with us for two years. We'll also be sure to pass on your kind words to Chi. Thanks again for the recommendation :-)
★★★★★ 5/5
GoogleChi is consistently helpful and proactive, great to deal with, thank you.
Caroline · 9 January 2025
★★★★★ 5/5
GoogleI've been using Samuel Estates for many years to manage my rental property. They have always delivered excellent service from following up on all the necessary maintenance to being proactive on renewing the tenancy to helping oversee renovations! All the team are excellent.
Allison · 28 July 2025
★★★★★ 5/5
GoogleChi and the team have looked after my flat brilliantly for nearly 20 years. Always professional and efficient they have supported me through many challenges and offered excellent advice. I have trusted their service completely.
Alan · 4 November 2023
★★★★★ 4/5
GoogleChi has managed my HMO property for a while now. Chi is friendly and professional and always tries his best to rectify any problems quickly.
Susan · 20 April 2024
★★★★★ 5/5
FacebookI've been a tenant at the same apartment in Colliers Wood for the last seven and a half years. When I first went into the Samuel Estates Office to enquire about property I was struck by how friendly and helpful everyone was. Throughout my tenancy with Samuels this has continued to be the case. The very few issues there have been during this time have always been dealt with promptly and very efficiently. I have always recommended Samuel Estates and continue to do so.
Ritchie · 7 November 2015
Agent replied
Thanks Ritchie - it's always wonderful to get great feedback :)
★★★★★ 5/5
GoogleLuke Pegg has taken strict care of all my renewals of properties in a very professional way, and also for the last 15 years i have been with Samuel Estates without any problems and can highly recommend this company.
Roy · 28 July 2025
★★★★★ 5/5
GoogleHad a privilege of being in contact with Dan and Luisa, who have been more than helpful during my settlement into my new flat! I'm moving in feeling very secured and taken care off. Thanks to them both for being super attentive and explaining every step of this journey very clearly to me a young dyslexic french person haha
Ettel · 15 November 2022
Agent replied
You're most welcome Ethel! We're here to help, so shout if we can be of any further assistance! Enjoy your new home, and we wish you all the best. Thanks again, Samuel Estates
★★★★★ 4/5
GoogleAfter nearly 4 years of renting a property through Samuel Estates we can now reflect about our experience with them as a Letting Agent.
Throughout our tenancy, all issues were responded to efficiently and effectively as well as being resolved in the end despite any hurdles along the way. The team on the whole are very proactive in their replies and were very helpful throughout our 4 years!PositiveResponsiveness, Professionalism
Sam · 20 June 2021
Agent replied · 19 June 2024
Hi Sam, many thanks for your kind review and for your 4 year loyalty! This is music to our ears. Thank you again. All the best, Samuel Estates :-)
★★★★★ 1/5
FacebookRun away from this agency! Nightmare!
They just don’t care! Can rain in your house they will tell you to move!
Nothing no care for them tenants!
Rubbish rubbish agency!
Government need to do something about this situation!
Geo · 30 July 2025
★★★★★ 5/5
GoogleLuke is efficient and very helpful.
HY · 17 January 2025
★★★★★ 5/5
GoogleLuke and the team are always very prompt and informative with their communication. I'm always given options, alternatives and suggestions. Many thanks.
Andrew · 20 April 2024
★★★★★ 4/5
GoogleAfter nearly 4 years of renting a property through Samuel Estates we can now reflect about our experience with them as a Letting Agent.
Throughout our tenancy, all issues were responded to efficiently and effectively as well as being resolved in the end despite any hurdles along the way. The team on the whole are very proactive in their replies and were very helpful throughout our 4 years!
Sam · 9 June 2021
Agent replied
Hi Sam, many thanks for your kind review and for your 4 year loyalty! This is music to our ears. Thank you again. All the best, Samuel Estates :-)
★★★★★ 5/5
GoogleLuke was very helpful with the process of renewing our tenancy
Eleanor · 11 October 2024
★★★★★ 5/5
GoogleLuke has been a brilliant help with my tenancy.
Geoffrey · 21 October 2024
★★★★★ 5/5
GoogleI'm very happy with the service I receive from Samuel Estates. All enquiries and repairs are dealth with promptly and efficiently. A special thank you to Luisa and Luke.
Sara · 26 September 2023
★★★★★ 5/5
FacebookMy heart can't really express how I feel, they say you can only value what you have a great deal when you get it. I have traded with a few other managers desperately and I lost. I heard binary options trade is changing lives but I never had one until I come across Mrs. MICHELLE MILDRED I received my first profit from her, and I could not still believe it up till today I converted the bitcoins into cash, it's amazing how my story has changed through one single investment with Mrs. MICHELLE MILDRED You can contact her through Email:- Michellemildred@gmail.comWhatsApp:- +1(910)227 4380facebook: Michelle Mildred
Øgõmø · 21 June 2023
★★★★★ 5/5
GoogleWe are very happy to choose Samuel Estates as our first agency and it's been five years and so far we have nothing to complain about. Many thanks Luciano and Gabriela
Luciano · 30 June 2023
★★★★★ 5/5
GoogleLuke Pegg provided excellent service during the recent tenancy renewal process. He dealt directly with our tenant to negotiate a fair tenancy and was thorough and efficient in handling all necessary documents, including the Tenancy Renewal Agreement, Deposit Protection Certificate, EPC, EICR, and Gas Safety Certificate. We appreciated his professionalism and attention to detail.
Thank you, Luke!
Terry Field
Terry · 6 August 2024
★★★★★ 5/5
GoogleThe team have been great managing my property and sorting out tenants since 2011, no quams with recommending!
Benjamin · 13 December 2025
★★★★★ 5/5
GoogleFantastic, quick, efficient and friendly service. Luke and team at Samuel Estates provide a professional service I would recommend
D · 20 February 2024
★★★★★ 5/5
GoogleRyan and his team were very quick in finding a new tenant for my property and a very efficient process compared to other agents I have used in the past.
Philip · 1 May 2023
★★★★★ 5/5
GoogleWe've worked with Samuel Estates since 2010. Their service is exemplary, their response quick and professional, their advice sound and I think both the sets of tenants we've had have enjoyed the same quality of service. Happy to recommend them! Well done Paul and team for setting the standard in your industry. N&I Chalmers
Ivana · 31 July 2016
★★★★★ 5/5
GoogleI would like to mention Luke which was very helpful and always ready to help.
We have recieved the best service and quick.
Thank you Luke!!!!!!!!!
Victor · 16 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
