5/5
GoogleVery satisfied with Luke's help and support. We honestly don't ever have to think or worry about the property - it is brilliantly managed.
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Samuel Estates London reviews
★★★★★
218 reviews across 2 platforms
45 Bedford Hill, London, SW12 9EY
Part of Samuel Estates, see every office.
Samuel Estates's London office at 45 Bedford Hill is rated 4.6 out of 5 across 218 reviews on two platforms, including 180 Google reviews rated 4.8.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleI have received excellent service from those I have dealt with at Samuel Estates in Streatham. Ryan, and Luke, have been very helpful in mediating any minor issues between me and my tenant, in implementing repairs, and in keeping the accounts in order during my first year as a landlord. Their advice on property-letting matters has also been invaluable.
5/5
GoogleAs a private Landlord I have instructed Samuel Estates over many years to let my flats in Clapham and Balham. I have always found them to be highly professional, fast to react and extremely helpful. I would have no hesitation in recommending Samuel Estates to other landlords. I would add that their virtual tour of the properties has been fantastic through covid and resulted in top rents being achieved. regards Chris Freer-SmithPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleLuke has communicated well through out the process of renewing the tenants lease and I have been comfortable with my conversations with him. I feel that he has been fair to both myself and the tenant.
5/5
FacebookThanks to Nick and Liam for being straightforward and honest in their dealings with us (and for taking such care with the escape artist cat!). Recommend them to anyone looking to sell their house in SW London.
5/5
GoogleI have been using Samuel Estates to manage my portfolio of London investment properties for some years now. They provide a very professional, efficient and well run operation. A big call out to Chi-Huy Ha, Luke Pegg, Susanne Mathes and Connie Ahearn in particular. Many thanks
1/5
GoogleNo communication at all. 1) After one year renting a property, I was supposed to renew the contract. I have been chasing the company during 3 months to sign the new contract which technically will include some improvements. No answer, no phone calls, not answering the emails. 2) I have reported leaking and toilet issues to the agency from more than 4 months ago. Still waiting, no answer, no phone calls no answering emails. It is just a shame. Maybe writing this here, they will take into account my concerns.
5/5
GoogleI highly recommend Samuel Estates if you are a landlord or selling a property. If you are looking for unparalleled personal and professional service, trustworthy, pro active, enthusiastic but not pushy, respectful and above all honest then Samuel Estates is the Estate Agents and Lettings Agents you’ve been looking for. I'm delighted that I found Samuel Estates and you will be too.
5/5
GoogleHad a very good experience and I believe that was only possible thanks to the professionalism and amazing care Jessica put into helping us. We can not thank her enough. I highly recommend asking for Jessica. THANK YOU 😊PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Hi Benjamin, many thanks for stopping by and leaving us a review! The pleasure was all ours. We'll be sure to pass on your feedback to Jessica, we're thrilled that we could help. All the best, Samuel Estates :-)
5/5
GoogleI have been with Samuel Estates for more than 10: years due to their excellent client experience, particularly from my dedicated property manager, Chi. He is always professional and responsive
5/5
GoogleExcellent customer service from Luke at Samuel Estates. It's such a pleasure being with such an outstanding letting agency.
5/5
GoogleDaniel from Samuel Estates was incredibly helpful in my search for a flat, helped me get what I wanted and was there throughout the whole process. He had a really professional attitude and was never obtrusive which seems to be rare among property agents nowadays.
Agent replied
Thank you for the review Yordan, we're thrilled that we we could help and will pass on your feedback to Daniel. All the best in your new home :-)
5/5
GoogleGreat reliable service, Paul is always there at the end of the phone for advice and takes care of any problems that may arise! Great team and excellent service!
5/5
GoogleI would like to thank Samuel Estates and in particular my property portfolio manager Chi-Huy Ha for their excellent service, diligence and general reliability in managing my properties for the past 20 years. I would thoroughly recommend them. Yours Steve
5/5
GoogleI have been renting my property out through Samuel Estates for several years now. They have always been efficient and professional; the service provided is excellent. I have had experience of other agents that 'claim' to be acting as a managing agent, but actually they didn't know what they were doing or seem to care. Samuel Estates actual do, and they do it well. They have been excellent in dealing with the day to day management, and their resolution of any general repair, maintenance or tenant issues has been quick and painless. Thoroughly recommend them, and they are good value too. A great business and an asset to the local community.
5/5
GoogleLuke Pegg has demonstrated customer excellence, professionalism especially in light of our requirements as owners. I would recommend him as a dedicated and results oriented individual within his field.
5/5
Googleworked with Samuels for the last 5 years or so , and very happy with their service. Paul, Dan and Jess are my contact there. thank you
5/5
GoogleI have had the pleasure of being a customer of Samuel estates for over 7 years and can’t fault the service I have received at every level. Prompt, efficient, polite and friendly.
5/5
GoogleAlways have good service from Samuel Estates. Recently had a few tenancy renewals and Luke Pegg (tenancy renewals coordinator), was most helpful in dealing with them and making sure all documentation were in place and efficiently forwarded to me once completed.
5/5
GoogleFirst class service from Luke Pegg. Negotiated tenancy renewal with advantageous rent increase but at a level which retained the tenant and avoided any loss of income , Efficient and easy to communicate with.
5/5
GoogleProfessional fully managed service, fast and efficient, always ahead with inspections, reports and maintenance.
5/5
GoogleWe are happy to have dealt with this company. Our agent was always very friendly, attentive, professional and efficient. This helped make the move as smooth as possible.PositiveResponsiveness, Professionalism
Agent replied
Many thanks for the review Dani. Best wishes, Samuel Estates
5/5
GoogleHello, I would just like to say how pleased I have been with the service I've received from Luke Pegg and the rest of the Samuel Estates team in letting and managing my buy to let portfolio. Thank you, Steve
5/5
GoogleSamuel Estates are very professional. I have been a client for over 18 years and they have always delivered. Luke Pegg provided me with an excellent service, keeping me informed all the way and managed to re-let my property at a rent I was comfortable with
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Samuel Estates London
How many reviews does Samuel Estates London have?
Samuel Estates's London office has 218 reviews across two platforms: 180 on Google, 38 on Facebook (across the whole business).
What is Samuel Estates London's rating?
Samuel Estates London is rated 4.6 out of 5 across all 218 reviews, and 4.8 out of 5 on Google from 180 reviews.
Where is Samuel Estates's London office?
Samuel Estates London, 45 Bedford Hill, London, SW12 9EY.
