5/5
GoogleI have been with Samuel Estates for more than 10: years due to their excellent client experience, particularly from my dedicated property manager, Chi. He is always professional and responsive
Trusted Agent profile
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Samuel Estates reviews in London
★★★★★
477 reviews across 3 offices and 3 platforms
Samuel Estates has three offices, all in London. Together they have 477 reviews on three platforms, rated 4.6 out of 5 overall.
425
Reviews on Google
All 3 offices
46
Reviews on Facebook
Business-wide
6
Reviews on The Trusted Agent
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Samuel Estates's three offices, most reviewed first. Each has its own page.
- Samuel Estates London (30 Watermill Way)30 Watermill Way, SW19 2RT284 reviews · 239 on Google (4.6)2 in the last 90 days
- Samuel Estates London (45 Bedford Hill)45 Bedford Hill, SW12 9EY218 reviews · 180 on Google (4.8)0 in the last 90 days
- Samuel Estates London (38 Balham Hill)38 Balham Hill, SW12 9EL50 reviews · 6 on Google (5.0)0 in the last 90 days
Latest reviews from every Samuel Estates office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI had a very smooth lettings procedure led by Amber Shelley - the service was straightforward and hassle free, while the whole process from viewing to checking in took only three days! Amber helped every step of the way and was very prompt in communicating. Many thanks!
5/5
GoogleLuke has been a brilliant help with my tenancy.
5/5
GoogleVery Professional and Helpful customer service experience. My agent, Amber Shelly, was very helpful throughout the process. Thanks again Amber.
4/5
Googlegood and effective communication- good service
5/5
GoogleLuke was very helpful with the process of renewing our tenancy
5/5
GoogleLuke Pegg has demonstrated customer excellence, professionalism especially in light of our requirements as owners. I would recommend him as a dedicated and results oriented individual within his field.
5/5
GoogleSamuel Estates have always exceeded a level of service, managing my property and insuring everything is all done. I thank the amazing Team Samuel Estates for the years of excellent and trusted service they have shown me.
5/5
GoogleLuke was very professional during the entire process of the reference checks up till the signing of the tenancy agreement. It was a smooth and efficient rental experience.
5/5
GoogleTop class- kept us informed through the process. Things were send on time and were escalated when needed. much appreciated
5/5
GoogleLuke was very help and efficient in renewing our agreements. Answered any questions we had with a nice "nothings a problem" attitude!
5/5
GoogleLuke Pegg at Samuel estates Has provided us with prompt and professional service, and kept us informed with ongoing correspondence.
5/5
GoogleLuke has communicated well through out the process of renewing the tenants lease and I have been comfortable with my conversations with him. I feel that he has been fair to both myself and the tenant.
5/5
GoogleSamuel estates recently took over the management of our two rental properties and so far, I have been impressed by the service received. Most of my contact has been with Whitney, who has been nothing but superb in her help. The accounts team also are on top of sending rent payments swiftly and Luke who has recently been involved with negotiating a rent increase with our existing tenants has executed this in an efficient manner so all in all an improvement in service from that received by Laurels whose service deteriorated and sold their lettings arm to Samuel estates without informing all of their clients with a weeks' notice of transfer.
5/5
GoogleI have had the pleasure of being a customer of Samuel estates for over 7 years and can’t fault the service I have received at every level. Prompt, efficient, polite and friendly.
5/5
GoogleLuke Pegg provided excellent service during the recent tenancy renewal process. He dealt directly with our tenant to negotiate a fair tenancy and was thorough and efficient in handling all necessary documents, including the Tenancy Renewal Agreement, Deposit Protection Certificate, EPC, EICR, and Gas Safety Certificate. We appreciated his professionalism and attention to detail. Thank you, Luke! Terry Field
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleLuke has been very helpful, informative and speedy in dealing with our contract signing and renewal, as well as dealing with landlord related enquiries.
5/5
GoogleSamuel’s has been great from day 1 they took over our tenancy management . They are very proactive , discuss and explain in detail any issue and try and find practical solutions . Whitney , Yohana and Luke have been awesome throughout
5/5
GoogleI am very pleased with the service from Samuel Estates who have managed the tenancy of a flat on my behalf for over 10 years. The account is clearly laid out and their staff take the initiative to update certificates and legal documents in a timely fashion. The staff alert me to any issues needing immediate action and also alert me to changes in housing legislation. Staff in the Colliers Wood office at Bennets Court are always helpful and courteous.
5/5
GoogleFantastic service as always from Luke and Luisa
5/5
GoogleAlways Fantastic Service from Samuel Estates with over 10 years of service from them - great team and always go the extra mile
5/5
GoogleFirst class service from Luke Pegg. Negotiated tenancy renewal with advantageous rent increase but at a level which retained the tenant and avoided any loss of income , Efficient and easy to communicate with.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Samuel Estates
Which Samuel Estates office has the most reviews?
London (30 Watermill Way) has the most, with 284 reviews rated 4.5 out of 5, followed by London (45 Bedford Hill) with 218.
Where are the Samuel Estates offices?
The three Samuel Estates offices, by town:
- London (30 Watermill Way): 30 Watermill Way, London, SW19 2RT
- London (38 Balham Hill): 38 Balham Hill, London, SW12 9EL
- London (45 Bedford Hill): 45 Bedford Hill, London, SW12 9EY
