5/5
GoogleRating only, no written review.
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Samuel Estates reviews
★★★★★
476 reviews across 3 offices and 3 platforms
Samuel Estates has 476 reviews across three offices (London, London and London) and three platforms, rated 4.6 out of 5 overall. Samuel Estates has the most, 283. Checked 9 October 2026.
424
Reviews on Google
All 3 offices
46
Reviews on Facebook
Business-wide
6
Reviews on View Agents
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Samuel Estates's three offices, most reviewed first. Each has its own page.
Latest reviews from every Samuel Estates office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI have been a client of Samuel Estates for the past eight years and have been happy with their services. The issues have been promptly dealt with to my satisfaction. With Luisa managing the flat, I can rest assured that everything is taken care of. Luke has handled several changes of tenancy etc. entirely professionally and stressfree for me. I have found Paul and his whole team helpful and responsive whenever I have approached them.
5/5
GoogleI have been a client of Samuel Estates for over 20 years. They are extremely professional. With the new Renters Bill coming into force this year, they have kept landlords fully informed by running seminars and regular updates. I have just …
5/5
GoogleVery efficient
5/5
GoogleI had an excellent experience with Samuel Estates during my tenancy rental and purchaising. From the start, their team was professional, efficient, and approachable. They made the move-in process seamless by providing clear instructions, timely communication, and ensuring the property was in great condition. Throughout my tenancy, they were always quick to respond to any issues or queries, addressing maintenance requests promptly and keeping me informed every step of the way. The team consistently demonstrated a high level of communication and professionalism, which made renting and buying through Samuel Estates a stress-free experience. I would highly recommend their services to anyone looking for a reliable and tenant-focused estate agent. Thank you for your support!
5/5
GoogleWhitney and all of the team at Samuel Estates have been providing us with excellent service for a number of years now. Their advice, support and guidance have been invaluable through some trying times, for example assisting us with evicting a problematic tenant and managing an extensive refurbishment project in our absence. As landlords living abroad, it's incredibly reassuring to know we've got sound support and a team who we can trust in our corner.
5/5
GoogleMy main point of contact is Whitney - what a delight, since Laurels pulled the rug from under our feet as landlords without notice or personal contact from Robert to owner and MD of Laurels. I was very disappointed with Laurels as a result in the end and subsequently discovered things they hadn't done properly. Having been an early and loyal client of Roberts for over five years. Whitney has worked hard with us to get things back on track with arranging market appraisals, proper property inspections, various works, lapsed landlord insurance cover amongst other things. Whitney actually excels in all she does, she is both courteous and efficient. I thought previously Laurels were good but Whitney is in another league. She is always cheerful and resolves issues promptly. To me Whitney is Samuel Estates and they should be proud to have such a wonderful ambassador on the payroll and hopefully they will ensure she is adequately rewarded financially and in terms of job satisfaction that she continues to delight all who have contact with her, Whitney is a true superstar. Long may this continue to be the case.
5/5
GoogleWe have used Samuel Estates for many years now and their service is truly excellent. As a landlord, they take the stress out of managing properties and only contact us when they really need to. A lot of the issues they can resolve/diagnose themselves because of their experience without the need for a callout. They have found great tenants too and we have never missed a month's rent. Jade Moeller in particular is a star and is super efficient. They keep us abreast of all the latest regulations as the government tries its utmost to kill the rental market. A friendly bunch of guys who just know their business and no sales fluff.
5/5
GoogleWe’ve been with Samuel Estates in Colliers Wood for many years, and the experience has been nothing short of exceptional! Whitney and Paul have been absolutely fantastic in managing our two rental properties in Colliers Wood and Streatham while we live abroad in Dubai. Their friendly and professional service stands out, nothing is ever too much trouble for them. They are always there to help, providing excellent communication and support whenever needed. Knowing that our properties are in such capable hands gives us complete peace of mind. Not only do they offer excellent value, but the personal touch and attention to detail are what make them truly special. Whitney and Paul go above and beyond to ensure everything runs smoothly. We couldn’t recommend Samuel Estates enough for anyone looking for reliable and friendly property management. Thank you, Samuel Estates, for your incredible service over the years! 🌟
5/5
GoogleRating only, no written review.
5/5
GoogleWe rented through Samuel Estate for roughly 6 years. We can't speak highly enough of Jade, our property manager. She and her team at Samuel Estate were always helpful, approachable, and always assisted us with any queries or concerns during our tenancy. When it came time to move out, Jade made the entire leaving procedure l smooth and straightforward, which we greatly appreciated. We highly recommend them.
1/5
FacebookRun away from this agency! Nightmare! They just don’t care! Can rain in your house they will tell you to move! Nothing no care for them tenants! Rubbish rubbish agency! Government need to do something about this situation!
5/5
GoogleLuke at Samuel Estates Balham provides an excellent service. He is consistent and regular with communication and goes above and beyond in dealing with any issues or requests regarding my rental property management. Samuel estates have been managing my rental property for 15 years and I couldn’t recommend them highly enough.
5/5
GoogleI've been using Samuel Estates for many years to manage my rental property. They have always delivered excellent service from following up on all the necessary maintenance to being proactive on renewing the tenancy to helping oversee renovations! All the team are excellent.
5/5
GoogleLuke Pegg has taken strict care of all my renewals of properties in a very professional way, and also for the last 15 years i have been with Samuel Estates without any problems and can highly recommend this company.
1/5
GoogleIgnored a leak, caused severe damage to our ceiling, hired cowboy contractors, then tried to wipe their hands off the damage. I do not say this lightly, the situation has dragged on for months. The audacity, carelessless, and frankly the utter disregard for their responsibility as property managers is beyond the pale. There were mushrooms growing out of the ceiling and they wasted 3 days saying "there was no leak". Yes, *MUSHROOMS* growing out the ceiling. The leak went on to cause further damage to supporting floor beams, which could have been a serious safety hazard. Then they sent a parade of contractors to quote for the fixes, they chose the contractors. We asked no questions and accepted in good faith. During that process a brick fell and damage our bath and bathroom suite. Samuel Estates tried to wipe their hands off this, I quote "Since Samuel Estates was not responsible for the unexpected damage caused by DCL, we hold no liability in this case". The contractors were acting as agents of Samuel Estates. The additional damage caused by the falling brick during repairs is consequential damage from their work. They cannot simply chose to "withdraw" responsibility for damage caused by contractors they appointed. Get real. I'm only re-iterating publicly what I already say to them, but the people in charge removed themselves from the conversation, they literally didn't even want to hear it. As a tenant, or a landlord - beware.
5/5
GoogleRating only, no written review.
1/5
GoogleTricky letting agent in Croydon and surrounding. Avoid renting property from this agency. They care for the money and especially for landlords. Once your tenancy contract comes to an end, they will deduct your deposit money upto 60-70% for maintaining the property and raising the property value for the landlord so that they can re-let the same with higher rent. They don't care about tenant, what they see is their incoming rent and commissions.
5/5
GoogleWe had an absolute pleasure meeting Amber Shelley, who guided us through the rental process with great professionalism and dedication. She promptly understood our concerns and was so helpful, making sure we complete all the steps accurately and get the desired property in no time. Thank you so much Amber for your expert advice and huge thanks for all the team for such a fantastic experience! Would highly recommend your services.
5/5
GoogleBeen using samuel estates' services for two years now and there hasn't been anything to complain about. Jade is a great agent, always responsive and does everything possible to get any issues resolved as quickly as possible. Very grateful to be with an actually decent and responsible company.
Agent replied · 22 April 2026
Thank you for the review and 5* rating Herin. All the best from Samuel Estates
5/5
GoogleWe have had a great time as tenants through Samuel Estates. They have always been professional, reasonable and helpful every time we have had an issue. Particularly, I'd like to thank Jade Moeller as a great Property Manager, always helpful and empathic in her approach. I would definitely recommend to rent through Samuel Estates in south west London!
4/5
GoogleWhitney has been really responsive even if some issues were not taken care as quickly as we would have liked, we always felt listened to.
5/5
GoogleWe were tenants with Samuel Estates for nine years, and Jade Moeller was our property manager throughout. Her professionalism and consistent willingness to go the extra mile really stood out. She was always quick to respond to the usual small issues that come up when renting, and her communication, whether by phone or email, made us feel genuinely valued as clients. Everything seemed to run smoothly with Jade and the wider Samuel Estates team, which made our long tenancy feel effortless. If you're looking for a letting agency that’s reliable, approachable, and professional, I’d definitely recommend them.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Samuel Estates
How many reviews does Samuel Estates have?
Samuel Estates has 476 reviews across its three offices, rated 4.6 out of 5 overall: 424 on Google, 46 on Facebook, 6 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Which Samuel Estates office has the most reviews?
Samuel Estates has the most, with 283 reviews rated 4.5 out of 5, followed by Samuel Estates with 218.
Where are Samuel Estates's offices?
Samuel Estates, 30 Watermill Way SW19 2RT; Samuel Estates, 45 Bedford Hill SW12 9EY; Samuel Estates, 38 Balham Hill SW12 9EL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.