5/5
Trustpilot5Star personal service in a beautiful…
5Star personal service in a beautiful office
Trusted Agent profile
SAB Saint Andrews Bureau Ltd estate agents in London, Cambridge, Royston and 1 more
★★★★★
2,479 reviews across 4 offices and 3 platforms
SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,479 reviews on three platforms, rated 3.9 out of 5 overall.
469
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
1,999
Reviews on Trustpilot
All 4 offices
Our offices
SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.
- SAB Saint Andrews Bureau Ltd LondonNew Broad Street House, 35 New Broad Street, EC2M 1NH2,158 reviews · 233 on Google (3.7)77 in the last 90 days
- SAB Saint Andrews Bureau Ltd Cambridge18 Mill Road, CB1 2AD311 reviews · 227 on Google (3.5)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd RoystonEstates House, 4 Fish Hill, SG8 9JN83 reviews · 9 on Google (3.2)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd Ware19 Amwell End, Ware, SG12 9HP74 reviews · 0 on Google8 in the last 90 days
Latest reviews from every SAB Saint Andrews Bureau Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotHighly recommended
We moved to Spaces Schiphol per July 1 of last year. We of course would have envisaged to spend more time at the office, but this was not to be... Notwithstanding, we are very happy with the facilities. The infrastructure is good, people are friendly and the lounge on the 6th floor is THE big selling point. Highly recommended.
5/5
TrustpilotBeautiful space and amazing staff
I have been at spaces for two years. The space is lovely clean, and bright, the people and the community are wonderful, and the staff go above and beyond to make us all feel welcome and cared for. Cannot imagine working anywhere else.
5/5
TrustpilotExcellent service
We have had our Virtual business address with Spaces for more than two years now. I am very happy with the services offered. The team members are always very friendly and email us whenever there is a letter correspondence for my company.Overall I am very happy and satisfied with the service I have been offered with
5/5
TrustpilotOffice rental for 2 hours
I needed office space for a couple of hours and Spaces made it very easy to book an office for myself. I rang them as I was unsure about the types of spaces they offered and I spoke to someone very nice and friendly and afterwards made my booking within minutes. The setup was perfect and the office had everything I needed. Would definitely recommend!
4/5
TrustpilotGreat environment and amenities, if not a bit cramped by one business
I love the Irvine "The Quad" location; it's incredible having a dedicated workspace I can go to which has provided huge boosts to my mental and physical health. I never realized how important going to a physical office was to my work routine until COVID forced my hand.The only issue I have is that while it seems most members using the common areas seem to consist of individuals, there is a business that chooses to operate in this space rather than a dedicated office and they more often than not monopolize all the booth space. I understand it's first come first serve, but I think businesses larger than 3 or 4 people that wish to operate here should be required to rent/lease a larger dedicated space.
5/5
TrustpilotThe return of Ryan to run and oversee…
The return of Ryan to run and oversee the EL Segundo spaces has made a difference, we would not have planned to stay with the prior site manger. He is open, kind, helpful, upfront and very very customer service orientated. The team is now what one would expect from an open concept office building. The front desk women Sandi and Juju make it a pleasure to come to work. Our only continued negative comment is the finance and company itself the lack of follow through on accounting hELP desk, incorrect billing, lack of transparency related to retainers/ deposits is truly awful and is a common enough issue many offices discuss it.Its time to make billing accurate, deposits, straightforward and non complex. We are still owed retainers for previous offices back and the hoops to get the money back is a significant time suck. The invoices sent have to be paid immediately or late fees so as a company you may want to practice your own protocols. Without Brandyn, Ryan and the team we would have found space elsewhere.
5/5
TrustpilotGreat for Small Business
I love Spaces because it gives me the opportunity as a small business person to have a small office at a prestige address on a budget.
1/5
TrustpilotShouted at and ignored...
Shouted at and ignored...I requested to change our contact 1st November, it's now January 14th.... Not only have I had to chase consistently for the past 2 months, but I've also been actively ignored. I called our account manager yesterday asking for a new agreement and further clarification and he shouted down the phone at me. My favourite line from him was "I don't care, you signing new contracts will help with my sales numbers" I've emailed Sandra Melody but pretty sure it's a fake email as her Linkedin profile has no information and looks fake.I called the account help desk today asking for help and was given a case number, I actively asked to have someone call me as I'm so sick of emails. And of course, they responded via email again.... I was really excited signing with Spaces and have been a huge advocate of them to all my network but the moment I needed any actual assistance I've been ignore, blamed for the issues and shouted at....
Agent replied · 11 June 2024
Hello Ellen, thank you for bringing this to our attention. If I have received your email and not acknowledged it, I apologise but when I check my records, I do not see any emails from you. Your query would have certainly been handled. At Spaces, are committed to only polite and professional communications with all of our customers. I have shared your comments with the line manager of the representative involved. In the meantime, I have also ensured that your local team assists you in reaching the resolution you expect. Your current agreement will be terminated and a new agreement can be signed that better suits your needs. Please work with them to have this resolved.Thank you for your patience and understanding.Best regards,Sandra Melody Head of Customer Services
5/5
TrustpilotGreat environment to work and learn in
I've been at spaces for 6 months. I have used offices in both Whitely (home office) and Birmingham. I find everyone involved, both at reception and the cafes, to be fantastic. Great environment to work and learn in. Love that it is 24/7, having found myself brainstorming with colleagues over a game of pool late in to the evenings. Would love it to hold more networking/social events.
4/5
Trustpilotservices improved over past year
Previous review below.The service and conditions have improved, although occasional issues still occur with billing., Faulty payment system, unclear conditions, insufficient customer support. Two of my accounts got suspended for supposedly missing payments which had been wired on time. It takes ages and uncounted e-mails and calls to get issues resolved, while staff asks for a variety of confirmation documents to cover up for their inability to locate a payment bearing an invoice reference. Some of the staff are friendly, but it's rare to get issues resolved quickly and efficiently. Would no longer recommend.
Agent replied · 11 June 2024
Hi,I can sense you’re frustrated and would like to help.Our teams are always available to support our customers with payment, billing, and account-related questions. I apologise if you’ve experienced any difficulties with your online account.We work hard to ensure that our processes are simple for our customers. You can make payment directly through your online account or through a bank transfer (bank details on your invoices). Please ensure to include the correct payment reference so that it can be successfully allocated; this may be what caused the ‘missing’ payments. They can take up to 2 working days to be reflected.In the event there’s a missing payment and there’s not a payment reference included, we would then need a proof of payment from you so we can allocate this for you manually.If you’re still unable to verify your payments online, you can submit a query through the ‘Help’ section where a customer service representative will then swiftly contact you to provide support. I’d be happy to assist and investigate but you’ve posted anonymously. Could you please email me at sandra.melody@regus.com with your company details and reference BCN039K?Many thanks,Sandra Melody Head of Customer Services
1/5
TrustpilotA truly awful experience with both IT…
A truly awful experience with both IT and finance department. When problems arise (which they will) it’s almost impossible to get hold of anyone directly to resolve - just via email, which (if they answer at all) takes weeks. If your running a small business it’s worth finding suppliers you can trust and rely on - avoid Spaces at all cost.
Agent replied · 11 June 2024
Hi Simon, thanks for letting us know about this. We’re sorry you had this experience and would love to help. Please email me Sandra.melody@spacesworks.com with your company name or account reference. You can find this information on your invoices. Warmly, Sandra Melody Head of Customer Services
1/5
TrustpilotComputer says no
In December I gave 30 days written notice via email to let spaces know that I will no longer be needing my office as I’m relocating to another town. I got confirmation that all is in order and assumed this was settled.Surprise! I get an invoice for February. When queried, I was told because my cancellation wasn’t logged in the app, it’s not accepted. “Please read the t&c’s” is the response.I was going to use them again in my new location and in fact got quotes for a bigger office due to my company growing. Now due to their short sightedness I will be looking elsewhere for an office.They had the opportunity to delight me as a customer but instead chose “computer says no”.
Agent replied · 11 June 2024
Hi Tania, thanks for letting us know about this.We fully understand the importance of being able to end your agreement and have taken measures to make the online process as smooth as possible for customers so please accept our apologies for the difficulties you experienced.Your local team brought this to our attention and we promptly changed the end date of your agreement to 31 January to reflect the notice you provided via email.A member of my team and a member of the Account Helpdesk have since contacted you and if you require further support please feel free to contact me directly at Sandra.melody@spacesworks.com. Kind Regards Sandra Melody Head of Customer Services
1/5
TrustpilotAvoid these people
Avoid these people! We were told that we had secured a property from them only to find out 48 hours from someone else. This industry has a poor reputation and with this sort of behaviour its pretty clear why. I can't see why any landlord would use them and I'd urge tenants to be cautious about renting through them
Agent replied · 14 June 2024
We are always saddened to see a poor review and we are sorry this was your experience. We have investigated the situation and our findings show that you submitted your request to apply for the property to us on 23rd December, and we had informed you that the landlord had already accepted another applicant, but we would put yours forward in case the approved potential applicants did not complete the full application process to proceed. On 5th January we informed you that the landlord had agreed to accept you as a potential applicant as the first approved party had not yet completed the application process to proceed (and they were not responding to our communications). Therefore, the first approved party and yourself both had a link to allow you to complete the application online for the property. We sent you the link to apply at 9:55 am on 5th January and you replied to us on the evening of 6th January saying you had not yet had time to apply within those two days. In the meantime, on 7th January the first party who had been approved used their link to complete the application and pay the Holding Deposit. We then received a notification from the online platform we use for applications to confirm this application was completed and the Holding Deposit was paid and we therefore had to inform you that the other applicant had completed. We appreciate the frustration for you in this situation however it was beyond our control once two parties had been approved and had the opportunity to apply. Had we received replies from the first party to be aware they were still interested we would have certainly communicated this to you however we did not hence our reason for asking the landlord if they wished to consider you to give you the opportunity to apply. The link we provided to you on the morning of 5th January included all the terms and conditions and this states that an application is not considered accepted, and the property is not taken off the market until the Holding Deposit is received. Again we can only apologise for the course of events leading to this disappointment and will review our procedure to determine what we can learn from this for future clients.
1/5
TrustpilotWorst office rental experience ever
Worst office rental experience ever. I've rented offices with Silversquare and WeWork, but my private office experience in Spaces Tour & Taxis Brussels was extremely bad.They are not keeping promises:- Renewal proposals that increase the price with 16% instead (for a 6 month renewal). That's not even close to the actual inflation rate.- Of course I wanted to rent for at least a year, but that was weirdly enough always much more expensive.- The private office has never ever been cleaned. I have done that myself and now I get a cleaning bill for 355 EUR, now that I am going to leave them. The office is sparkling clean, I haven't used their phone system or their furniture. It was dirty when I came in and cleaned when I left.- Almost nobody wears a mask, nobody is respecting the Covid-19 safety measures. Their employees aren't wearing masks, even when walking around (except for one person).- They've had multiple internet connection issues, for which no compensation is offered, of course. After internet was out, their "cloud printer" is no longer connected for a few days and you'll need to use a USB stick.- They lease their printer/scanner, which means you pay for scans as well.- I didn't care much for the logo on the door, but they promised that too and never delivered even though I have sent them the designs. They of course lost my mail.- When you ask something by mail, they need like 4 business days to answer. You have to ask them face to face.- There's no way to self serve in the bar (except for coffee and tea): you need to the receptionist to get a bottle of water (if you can find them). They have a lot of trust issues, because at some point you even had to ask for tea at the reception.- They don't have very good facilities: very few (and expensive) meeting rooms, so everyone calls in the hallways. Only one coffee machine, one very small fridge per floor, ...Even though they were more expensive than Tribes and WeWork, I chose them because I wanted quality, but the service was really bad and just charge outrageous amounts of money for that lack of service.David was the only competent person there.----- Reply to Sandra:Dear Sandra,Actually I see I miscalculated: it was not a proposed 16%, but 40%. I compared the price I payed with taxes included with the proposed price without taxes. (475 EUR per month to a proposed 665 EUR, then reduced to 519).Yes, my renewal proposal was reduced to an increase of 9.26% after I complained to the sales representative. And yes, of course, you again proposed an increase of 47.59% in October (519 EUR to 766 EUR excl VAT and services). I immediately cancelled my lease!I have already contacted the center, everything is working in the office, they claimed that they have to repaint the office, since they cannot use the 'cleaning' excuse. They made it clear to me that there is nothing to discuss, the house rules say it's 20 EUR per sqm to clean the office, and they don't care that I have cleaned it myself all year long and that I didn't use any furniture. So I payed the bill and will make sure that I, any of my colleagues, associates, friends or family will never make the mistake of leasing with IWG, Spaces or Regus. Enjoy my money.
Agent replied · 11 June 2024
Hi Sten,I can see that you’re frustrated and I’m sorry to hear about it, please allow me to try to clarify your concerns.Please note that your most recent renewal (1 August 2021 until 31 January 2022) only had a small increase of 9%. Any potential increases can depend on a number of factors and we always tell you about it beforehand by sending renewal reminders with detailed information on prices, terms and the option of ending the agreement if you no longer require our services.We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. This service is part of your agreement.Customer safety is paramount to us therefore, we have ensured that our centres and teams are always following the correct local Government guidelines. I have raised your concerns with the centre directly, who are there to help focus on your well-being and ensuring you get the most of your workspace as well as your community. We would always provide alternative solutions to any concerns such as printers not working whilst they’re under repair or internet connection issues, but we cannot locate evidence of you having raised these previously.At Spaces, we work hard to provide a community and networking feel in our centres. You can meet other customers at the ‘coffee corner’ of your specific centre. There are also 3 phone booths at the reception where you and all customers can make calls if needed.Our team remains your best point of contact and are dedicated to helping you. They will contact you directly to assist you further. We appreciate your business and thank you for providing feedback. All the best, Sandra Melody Head of Customer Services
3/5
TrustpilotGreat staff
Great staff, nice decoration...not sure why they took our bins away though!
Agent replied · 11 June 2024
Hello Ness,Thank you for your positive comments. Our customers ’satisfaction is our priority and comments as yours give us confidence that we’re achieving that goal.We're always looking for ways to be more environmentally friendly and therefore, the decision was made to reduce bins within each office and create communal bins to help ensure waste can be recycled. Your center team will be happy to clarify this with you further.Thanks for taking the time to write to us.Wishing you a great day at work,Sandra MelodyHead of Customer Services
1/5
TrustpilotVery bad experience at Spaces Moorgate.
Very bad experience at Spaces Moorgate.The office had branding of the previous tenant. Dirty floors and chairs. Health and safety board of a previous tenant, complete with names and phone numbers.In addition to that, against our explicit request to not let people in the office while our equipment was in, without our knowledge, they have done just that.Do yourself a favour and avoid Regus/Spaces, experience is not worth it.
Agent replied · 11 June 2024
Hello Dominik,I am sorry that you feel so disappointed.Upon receiving your comments, I immediately began investigating to better understand your concerns. Your Operations team have informed me that there have been a number of concerns raised by you which the team have always worked hard to resolve.When you moved into the office, we accept that there was one wall not yet repainted, however, we received no such complaints of other issues that you’ve now mentioned. Our team arranged for a painter which you then declined due to a conflict of schedules. We then provided you with free usage of a meeting room which was used. Afterwards, you then requested a credit due to the wall not being painted. This was resolved positively at the time.You’ve now requested to downsize your commitment again due to this wall not having been painted upon your arrival. Whilst we work hard to offer full flexibility, you are committed to your current agreement which is due to expire on 31 August 2023. At that point, you have complete flexibility to resize your product requirements and are welcome to start the conversation with your Community team now. These changes will take effect upon renewal.Your Operations team have contacted you directly again today and clarified this further. I hope you can appreciate the extra steps they have taken to facilitate you. If you have any further questions on this or other local matters, they are your key contacts.Thank you for your understanding.All the best, Sandra MelodyHead of Customer Services
1/5
TrustpilotSpaces Angel Islington
- Heating has been out for weeks during winter.- Wifi doesn't work for weeks at a time.- Elevators are constantly breaking down.- Front desk 'customer service' refuse to take ownership of problems raised and are deliberately obtuse.Response to Spaces reply:- These issues are being raised in a public forum because they are not being actioned.- "Highest standards" are clearly not assured.- "Escalated" apparently means "ignored" at Spaces.- The "community manager" confirmed that he is doing nothing to resolve the problem and discouraged tenants raising and escalating concerns.
Agent replied · 11 June 2024
Hi, I understand that you’re disappointed, and I’d like to help. At Regus the maintenance of our facilities is very important and we can assure you of our highest standards. After identifying your account I escalated your comments to the relevant teams and have made enquiries to ensure the matters are put right. You are also welcome to discuss these situations directly with your local Community Manager, who has already be in touch with you to discuss your concerns. Should there be anything further I can assist you with, please do not hesitate to contact me at Sandra.melody@spacesworks.com. Regards, Sandra Melody Head of Customer Services
3/5
TrustpilotBeautiful and convenient space
Lovely space in a great location, and friendly centre staff. It was peaceful and convenient to work from. The only downside was that their systems are glitchy and we had a lot of trouble cancelling, and had to fight exceptionally hard to get a refund.
Agent replied · 11 June 2024
Hi Madeleine, thank you for your positive feedback regarding our centre team although I was very sorry to hear of the problems you experienced when cancelling your agreement.A member of my team has since been in contact with you to assist and I’m pleased to hear that you’re satisfied with the resolution.If I can assist you further, please feel free to contact me directly at sandra.melody@spacesworks.com.Kind RegardsSandra MelodyHead of Customer Services
5/5
TrustpilotWish I had found this place sooner!
At first, I thought Spaces was too good to be true, but I'm so happy I called to book a tour. Everyone I've met from Spaces has been so lovely to work with. They really do help you, as a small business owner, with *everything* you need so you can focus on your work. They offer printers for you to use, kitchens on every floor, free mail delivery to your office, and free bike rentals. Plus, I found just the right office for me at a super economical price. Working at Spaces in Little Italy has been a dream come true!
5/5
TrustpilotGreat place to work and develop new business!
Rating only, no written review.
1/5
TrustpilotOver-priced
I like the offices but it's pretty expensive for the service I've received at one of the offices anyway - charger plugs are dodgy and I keep losing power, also the reception staff are useless. I've added a separate review for that office space. The reason I've rated spaces in general 1 star is the account managers (or the one I had!) are so helpful to get you to sign up as a member but when you want to downgrade, you never get a reply! I've had to cancel my membership because I haven't been able to downgrade through my account manager and I don't use the hot desks 10 times a month! In addition to this, when you're quoted for your membership, the quote doesn't include VAT! I'm not a company, I'm a person! At no point did my account manager mention the quote I received was VAT-excluded, so I'm going to another "spaces-like" place in Birmingham where the membership includes things I care about like free tea and coffee - not airport lounges and offices all over the world (there really should be more membership tiers)
Agent replied · 11 June 2024
Hello Charlotte,I understand that you’re disappointed, and I’d like to help. At Regus we work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget. The maintenance of our facilities is very important and we can assure you of our highest standards. I have escalated your comments to the relevant teams and am making enquiries to put the matter right. We’ve since spoken to you and clarified your concerns. We’re sorry that you feel disappointed in your experience. We appreciate your business and thank you for taking the time to provide feedback. Best regards, Sandra Melody Head of Customer Services
5/5
TrustpilotGreat staff
Great staff, space and internet at Monument Spaces!
5/5
TrustpilotGreat network of locations in and out of the US
I work remote and I've used Spaces and Regus locally (for me) both in Miami, Miami Beach and in a variety of countries and Spaces always has a consistent experience in terms of staff and space availability options. Very happy with the experience.
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Questions about SAB Saint Andrews Bureau Ltd
Which SAB Saint Andrews Bureau Ltd office has the most reviews?
London has the most, with 2,158 reviews rated 3.9 out of 5, followed by Cambridge with 311.
Where are the SAB Saint Andrews Bureau Ltd offices?
