SAB Saint Andrews Bureau Ltd estate agents in London, Cambridge, Royston and 1 more

★★★★★ 5/5

Google

This is my favourite Spaces branch. The staff are very friendly and supportive with anything you might need. The coworking spaces are also extremely comfortable. Would definitely recommend!

Munirudeen · 12 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 4/5

Google

Receptionist was helpful, clean bright spaces to work, network and collaborate. Bathrooms and pantry area could have been more cleaner!!

Madhumathi · 12 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 1/5

Google

We paid all our rent payments to Space. After all payments we need to get our deposit payment. But more than a month space company never replied to us. We have already given all our bank informations to them. But nobody answer to us. We will never work with anymore...

MCAN · 12 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 5/5

Google

I have been to this location a couple of times now for meetings with clients. I have always found the centre team to be helpful even when it is clearly busy. Friendly atmosphere relaxing space. Looking forward to coming back soon

Laura · 12 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 2/5

Google

Nice staff here. The facilities in the large training room let them down.

Jteshii · 12 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 1/5

Google

We have finally given up with Spaces. No issue with the offices, but it is just too cumbersome to manage the account or get any response from anyone other than a requet to "raise a ticket" which is then ignored for days or when finally answered, the wrong answer is given - my advice to them get off your stupid ticket system, PICK UP THE PHONE and talk to me. Ask at an office, the managers try to help but are neutered by their systems, so end up phoning someone to "raise a ticket". Worse still, our colleagues have had to each sign up individually and, despite numerous requests, Spaces have failed over out entire business relationship to provide a central billing / admin account that is remotely effective. So my company - an ideal customer with several memberships - is moving to an alternative shared space and it is entirely due to the incredibly frustrating and time-wasting support. What an own goal in a tough envirnment!

David · 12 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 1/5

Google

Avoid… Don’t go near this office space. From start to finish our company had so many issues. From being incorrectly sold the space, unhelpful and rude reception staff, to having money automatically deducted from our account. Save yourself some time, money and hassle and use the WeWork a few minutes walk away.

Ed · 12 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 5/5

Google

The staff at this Spaces are incredibly helpful. I have used the coworking space many times whilst in the area and have always been warmly welcomed. There is a mixture of different companies working here, who are great to connect with. The coffee is great and you are close to a plethora of different food places.

Jon · 12 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 1/5

Google

It’s 20 degrees outside. We are absolutely freezing inside. Sitting here with jackets and scarfs. Many people complained but the receptionist said it’s just oxygen blowing into the room. Doing a 5 day course. We will all be sick by end of the week. Some people are sick from the first day! Awful!

Misha · 12 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 1/5

Google

This has to be the worst managed shared office space I have ever used. Natalia and her team have not cared how the tenancy has ended and they have absolutely ripped us off. We have been charged £700 to wipe walls and fix a carpet that their equipment damaged, Natalia just doesn’t respond. I’m happy we are not at this branch and feel that there are more motivated & friendly shared spaces London. I feel I have been over generous with awarding 1 star

Eli · 12 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 1/5

Trustpilot

Picking on the little guy

Picking on the little guy. I followed everything by the book when I terminated my lease on March 31. I “requested my retainer (2 months rent deposit) refund” through my online account as they had asked. I filled out the form with accurate information. Their form auto completed a bunch of information about the physical address of the bank (which didn’t match the state tied to the routing number) and it was uneditable. I flagged this early on and did not receive a response. In any event, it should not matter for a domestic ACH transfer to require a physical bank address. Multiple tickets submitted. No accounts person to work with directly, queries, it seems go to faceless entities using the same email wherein hundreds of people, probably overseas and underpaid, are handling my private financial information. The first response I received said my bank info “had a discrepancy” with no explanation as to what, and to “please fill out the attached form with the correct information.” The form was for an international wire transfer. Super suspicious. Also, there was nothing incorrect about my bank info. The email was the general helpdesk email, but signed with a name that I tied to being located in GREECE. Also, in the email, they copy/pasted my banking information and CC’d the general reception desk at the location I rented! Total violation of privacy and I’m pretty sure another law was violated in doing so. I’ve received no meaningful communication since, other than, “we are working on it.” or “this has been escalated”.I have scoured LinkedIn for a customer service rep, and there are NONE. I called the main phone numbers and every time I’m told all they can do is put me through to the help desk. Same poor lady every time, who just says she has submitted another ticket and escalated to e matter. There is no one else to talk to above her to assist. Calls to the sales reps who helped sign me up for my contract receive no replies. In addition, they advertise 24/7 access, however, if you are at the location after reception leaves for the day and something goes wrong, you are out of luck. I locked myself out of my office one late night and was stranded and because their access is RFID, I couldn’t call a locksmith. When the Internet goes down, so do the locks. So i’ve been unable to conduct business at all at times since I kept my computer at my office. They also turn off the HVAC after hours and it gets super hot. Also, they deactivated my keys two days before my move out date, which was on a Sunday, so I had to waste my Monday morning to move out instead because again, no support to call. They lie and say “support is available 24/7 from our online portal”. Being able to submit a ticket doesn’t count as 24/7 support. They should not be using a help desk to settle financial and contractual information. Help desks are for tech support. Oh, and because of the way you have to communicate for assistance, you have to keep your account open through their portal, which includes keeping a credit card on file, even after you have closed your account and left the premises. You are unable to remove the card, I tried and it wouldn’t let me. So I had to cancel my credit card instead since I read all these horror stories about charges even after contracts ended. This was of course a major time suck since my card is used for many things and automatically debited for vital subscriptions for my business. They are really, really, awful and I think the only reason a class action suit hasn’t been filed is because they put in their contract that you have to agree to not submit a report to the FTC or to the AG and participate in a class action suit and will go through arbitration. CRIMINAL. I see some people here are getting responses from some customer service people. The fact that the service reps are leaving detailed info about these people’s contracts in a public forum is so unprofessional. Also, I googled the names associated with the emails and they do not come up anywhere as associated with Regus, nor evidence that they exist. They are probably scams coming after already desperate people. BEWARE. These are tactics big companies pay lawyers massive fees to make it so impossible for the little guy, that they assume he will just give up and accept the loss.

Sarah · 11 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 5/5

Google

Great working spaces in a really convenient location just two minutes walk from Liverpool Street station. The staff are helpful and the facilities are excellent. Whether you need a large meeting room or just a desk to work at, Spaces has what you need. Highly recommended.

Matt · 10 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 5/5

Google

Having worked in many co working spaces it has been refreshing to be in an environment such as this. It’s bright open and welcoming. The front desk team are amazing and we’re in hand to assist us with our requests. Will be coming back without a doubt. Thank you

Jenna · 10 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 5/5

Google

I recommend Liverpool Street spaces highly. The front desk team were incredibly helpful and welcoming upon my arrival. Even though I only stayed for a short period of time, my stay was made easy and comfortable. They poor use spacious booths and is a great place to work. The coffee and food is amazing. Thank you all for making my stay so incredible.

Sophie · 10 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 1/5

Trustpilot

Do not use this service

Wow, I wish I had read these reviews before ever going there. I just needed a place to work on day, the guy at the desk said I could cancel anytime before the end of the month - but he signed me up accidentally for a 24 month contract! so when I went on to cancel it, it says it will not renew after 23 months!!! Emailed the Spaces staff who made the mistake, he put it through the help desk request saying HE made the mistake and that was not my intention. Now they're saying the only way I can get out of the contract is to sign a NEW contract, which doesn't make sense. Now it's June, but because they need 30 days notice, and bill at the beginning of each month, I will likely not be out of this until August at the earliest.Also! Tried to use it, because I'm paying for it, go in, they say my account doesn't exist! I'm so mad. And frustrated. And feel like I'm being scammed. ADVISE AGAINST

Kate · 8 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 1/5

Trustpilot

Continued poor customer service

Continued poor customer service. Massively values sales and public perception over customer experience. Yesterday I wrote a review and this was the response they replied with because they didn't like that a bad review popped up: "Hi Matt,We’re very happy to heat that you’ve enjoyed using our services and had positive interactions with our local teams.Your other comments are confusing. You claim that you’ve tried to contact us to end your memberships but we have no records of any contact from you.Ending your agreement is easy: simply log into your online account (myspacesworks.com) and go through the Account > Product & Services > Membership section.We’re here to help but your comments are unjustified. My team are in contact with you now to discuss further.Wishing you a great day at work,Lorraine BruleGlobal Customer Service at Regus" They have NOT been contact with me to discuss. I have transcripts from every phone call I've had with their dreadful customer service phone line. Because I have to keep trying to reach out to resolve the issue without anyone doing anything other than "recieving a phone ticket feedback" and directing to the online process." Their process is fully online and I've tried to cancel every month for several months. I've tried emailing and calling multiple people in the organization. No one takes responsibility, and no one can give me the contact information of someone who can actually solve the issue. A clear example of a company that has become poorly structured and no longer prioritizes the customer experience.

Matt · 7 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 1/5

Trustpilot

WORSE EXPERIENCE IN MY LIFE. LEFT TRAUMATISED

GUYS, stay away, I repeat STAY AWAY from these incompetent THIEVES!I have never in my life, experienced anything like I have with these lot. I left after just 2 weeks, terminated my contract, 6 months later, I'm still waiting on my retainer back, all the while they continue to SPAM me with Invoices, when I terminated the contract months ago. I got a late payment invoice???? I HAVEN'T BEEN NEAR THE PLACE IN MONTHS! The contract was terminated on myRegus account 6 months ago, and they're still sending me invoices.I've spent the last 7 days, going back and forward via email (ONLY WAY THEY COMMUNICATE) WITH A LADY.... Thinking I was getting somewhere, only to get an email from A COMPLETELY different person, stating she would be happy to look into my enquiry? So the last 7 days emailing whoever that was, was in vein. They've just started the process again. JOKE! I'm not exaggerating when I say, my mental health has deteriorated massively since I left that Dump! Traumatised.So much so, YOU CAN KEEP MY £800. This bull aint worth it.AVOID GUYS......... AVOID!

Jason · 7 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 1/5

Trustpilot

The Sutton office in the UK is a complete disgrace!

The Sutton office in the UK is a complete and utter disgrace.The toilets are consistently a mess, and the utilities in the kitchen are in a disgusting state.The cleaners use office phones for international calls and run up a bill.The air conditioners do not work in any of the rooms.The so-called "staff" that manage the place are completely ignorant of the issues and avoid assisting with any issues.Nearly every company has left this space and there are only 2-3 companies left.AVOID AT ALL COSTS!!!!!

Zavrin · 7 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 1/5

Trustpilot

NOT WORTH IT

The staff at most locations are amazing and the design of the physical spaces are awesome. The internet is just okay. The sales process is engaging, quick, and helpful. AND they have a ton of locations in great places. AND IT"S NOT WORTH IT. The company customer service and integrity are HORRIBLE. Any time I've had an issue with trying to cancel a subscription it has ended up in me getting billed for additional months I didn't use after I had confirmed cancelling. THEN it would take multiple phone calls being passed around to multiple people to ever get any of those issues addressed. The poor customer service and billing errors and what I see to be manipulative and wrong business practices are NOT worth it. I would have rather paid more for a lower quality coworking space than have to spend the time cleaning up the hiccups from their poor customer experience.

Matt · 6 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 1/5

Trustpilot

Dishonest company

Their salespeople were dishonest and misleading, hiding details about the agreement, refusing to answer questions in a straight manner, and tried to get me to sign to what would have effectively meant a much longer commitment than what I was asking for. Tried to sign me up for a coworking space instead of a lounge membership even though I was told I would not have a coworking desk and just access to Lounge. Makes zero sense and only proves that all the previous reviews are unfortunately true.

Diana · 3 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 1/5

Trustpilot

STAY AWAY FROM THEM!

I had a highly disappointing experience recently when I attempted to sign up for an office space during a holiday. Despite making several attempts to reach out to their customer service, I was unable to connect with anyone. However, I decided to proceed and provide my card information, assuming everything would be sorted out. The following day, I requested to cancel the service as I had a change of plans, only to discover a rather questionable policy in place. It turns out that by signing up, I was obligated to pay for three months in advance, a detail that was never clearly communicated to me. Compounding my frustration, my card on file experienced difficulties with processing the payment on multiple occasions. Consequently, I was charged $535.00 for an office space that I never had the opportunity to utilize. I strongly advise avoiding any involvement with these individuals, as their practices appear deceptive and unscrupulous.STAY AWAY FROM THIS COMPANY!!!

Kris · 1 June 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 1/5

Trustpilot

Problems with retainer refund.

I like the staff and atmosphere at the Toronto office. My issue is with the retainer refund. I registered with a Barbados billing address and paid with a Barbados credit card. When it came time for me to request a refund, I was only given the option of receiving the refund through a bank account, despite having paid with a business credit card. Unfortunately, Barbados is not on their jurisdiction list. I filed a complaint and received a dismissive email telling me to refer to my local community. There is no local community in Barbados. There has been no response since that unhelpful email. It is a pity that I didn’t see these other comments regarding problems with refunds. This company was well aware of my location and payment method and neglected to inform me upfront of their inability to refund my retainer. This is highly unethical and I plan on reporting this issue to the Better Business Bureau. In addition, the website is terrible to navigate. I’ll be using other options for office rentals on my upcoming trips.

TANITA · 31 May 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 1/5

Trustpilot

I’m not a resistor of your office

I’m not a resistor of your office. But I’ve sow a disappointment sight today.Some people have drink in office at 8:00pm. I’ve think some customers were meeting with alcohol.Perhaps some one told me, one of them is a employee of spaces.I thought the one will be after work time. But I felt why the one drink in here.That behavior would be degrade your service.If you want of those evidence, I would give you a picture.I hope your service continues to be excellent.Best regards

Yoshinori · 26 May 2023 · SAB Saint Andrews Bureau Ltd London

★★★★★ 1/5

Trustpilot

They don't refund customers on time

They don't refund customers on time. This is supposed to be a well-run company. They park our money into an account to accumulate interest on, and they will hold for as long as possible and blame it on a button that is unavailable on the website, which will take weeks to fix.It's the most conniving stuff I have ever heard.

Yab · 24 April 2023 · SAB Saint Andrews Bureau Ltd London