Rook Matthews Sayer estate agents in Whitley Bay, Morpeth, Ashington and 5 more

Dear Mr Hall, We are very disappointed to receive your 1* review. I can confirm that I’ve checked with our Ashington branch and there is no record of you on their system, so we are unsure as to when you instructed Rook Matthews Sayer Ashington. We have no record of working with you. We take our customer service seriously and it is rare for us to receive such a low review .If you would like to discuss the matter further please feel free to email marketing@rmsestateagents.co.uk and our marketing team will be able to assist you further.

Dear Frederick, thank you for leaving our Ashington branch 5 stars, we're very pleased to hear that you received good service.

Wow Sandra, thank you for taking the time leave us 5 fantastic stars!

Hi Sophie, thank you for taking the time to leave us 5 gold stars!

Wow, thank you Gary! So glad we were able to provide you with a 5 star service!

Dear John, thank you for taking the time to leave our Ashington branch a review of recommendation and 5 gold stars, we really appreciate it.

Dear A Mason, thank you for taking the time to write lovely words about Zowie at our Ashington branch!

Hi Andrew, Thank you for taking the time to leave us 5 gold stars and such a kind review. Hope we can assist you again in future, should you require it!

Hi Jayne, thank you very much for the kind review. We are so glad our Ashington team and specifically Zowie was able to provide you with excellent customer service. I will be sure to pass on the kind comments to her and the rest of the team. We hope you're very happy in your first home Jayne, from all here at Rook Matthews Sayer!

Hi Alex, thank you ever so much for taking the time to write such a kind, detailed review. It was a pleasure to read and I'm sure our Ashington branch feel the same! We're very pleased that the whole process ran smoothly for you. We hope to be of assistance to you again in the future! Thank you, again.

Hello Alison, We are very disappointed to read this comment, we do take our customer service very seriously. I have spoken to the branch and confirm that as the purchaser regularly buys through Rook Matthews Sayer Ashington the staff were aware that the purchase was through a mortgage, furthermore they were under the impression that you knew this. Perhaps the confusion may have stemmed from the buyer wishing to complete quickly. While we appreciate the time constraints you experienced, the branch staff regularly chased the mortgage lender, who apologised for the delays and stated they were due to Covid-19. A further delay was incurred due to the purchasers’ solicitor moving house, which prevented the funds being released until the address was updated. We understand the frustration you felt due to the price reduction, however, due to the results of the survey the purchasers’ felt as though they had to reduce their offer in order to complete the work required. We have received confirmation from the team that your brother was updated at all stages of the sale and received contact at least twice a week, the staff were informed that he would be the main point of contact and not yourself. We are disappointed to receive this review after you visited the branch upon completion and thanked the staff personally for all their hard work and determination and did not mention any of the aforementioned concerns or issues. We’re sorry you felt you needed to leave us this review. We are very well known for our excellent customer service and it is just one of the reasons why Rook Matthews Sayer sells more homes in the region than any other estate agent. If you would like to discuss the matter further please feel free to email marketing@rmsestateagents.co.uk and we will be able to assist you further.

Dear Jonny, We're very happy that after a few hurdles we were able to secure you a buyer for your house and at a price you were happy with. Thank you for taking the time to leave 5 stars and write such a kind review.

Dear Mike, thank you for taking the time to leave our Blyth branch a great review. We're so happy that you have used our services repeatedly and hope you continue to do so in future. We really appreciate the future recommendations too. Thank you again

Hi Abdul, thank you for taking the time to leave our Morpeth team 5 golden stars!

Dear Stephnie, Thank you for taking the time to leave our Morpeth team 5 shiny stars!

Dear Irene, thank you for taking the time to leave 5 shiny stars for our Morpeth branch!

Hi Eileen, thank you for taking the time to leave us 5*s and a lovely review!

Dear Raymond, thank you for taking the time to leave our Morpeth team five gold stars and a lovely review.

Hi Lynda. Thanks so much for taking the time to leave this fantastic review. We are so pleased to hear from you and to have you share your wonderful recommendation with the google community.

Dear Gill, thank you for taking the time to leave our Morpeth branch 5*s, we really appreciate the recommendation.

Dear Sandra, thank you for leaving a kind review and special mentions for Ann, Cheryl & Rowan. We are glad Ann's persistence and sale chasing was able to get you over the finish line. We hope you're very happy in your home.

Dear Megan, thank you for taking the time to leave our Morpeth branch a thoughtful review. We're very happy that you received 5 star service from both our residential & financial services teams. Thanks again