Trusted Agent profile
★★★★★
1,362 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,362 reviews on two platforms, rated 4.7 out of 5 overall.
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRooke Matthew sayer helped us by our first and second home, Allister Bowman helped us acquire our offer and he was brilliant he became like a friend to me and my partner explaining every step and checking in on us when he didn’t have to go that extra mile, we wouldn’t use anyone else.
Dear Aarron, we're very pleased to receive this fantastic review for our mortgage advisor Alistair from RMS Ashington. Thank you very much for taking the time to write this.
5/5
GoogleI would like to reaffirm my experience in selling my property through the Ashington branch of Rook Mathews Sayers. All of the staff involved were brilliant from start to finish. The initial contact was professional, on time and exact. The publicity photos were done extremely well, and must have helped in the very quick sale of the property in question. I was kept up to speed with progress, sometimes on a daily basis, when advice was sought, it was given freely and expertly. I cannot speak high enough of the service I received, and would highly recommend this company branch to anyone wishing to use there services. Barry Powell
Dear Mr Powell, we greatly appreciate you taking the time to leave this wonderful 5* review for RMS Ashington. We're thrilled that you would recommend us in the future.
5/5
GoogleSecond time we have used Rook Matthews (Blyth) for a purchase of a property and Alistair from RMS Ashington for Mortgage advice and sorting a mortgage out. Can't fault anything, literally all stress is taken out of it. Alistair on both occasions we have been paired with him has been fantastic, really helpful, communication is brilliant, always there if you need him, and offers good honest advice. We personally wouldn't ever look to use another estate agent which as such is why we've always only looked at properties by RMS as we know staff right through from general admin to the mortgage advisors are good at what they do and won't let you down. We thank you again for helping us in buying such a beautiful house.
Dear Shaun, this review warmed our hearts. Thank you for leaving such kind words and for coming back to us again to use our mortgage services. We really appreciate you taking the time to leave this wonderful five star review for our mortgage advisor, Alistair.
5/5
GoogleHad a brilliant experience from start to finish with Rook Matthews Sayers in Ashington. Alistair Bowman and the ladies in the branch we all brilliant. Alistair from the off was really engaged and listened to my needs, and then in really good time found the perfect mortgage for me. He kept me informed throughout with regular updates, even if it was just a no-info check in but just to say things were still in progress and on track. At every turn he was there to keep us informed and most importantly kept his promise with everything along the way in terms of updates, agreed phone calls, and any general requirements. The ladies in the branch were also brilliant, they also kept me informed throughout, and every time I rang in and asked them to to organise things like additional viewings or general info updates they treat me like a priority, they always acted on the ask and kept me informed within a decent time, again even if they couldn't get in touch with the seller they would give me a quick courtesy call to let me know they have tried but left message and will chase accordingly. Overall I couldn't fault the whole team and the experience received from start to finish was nothing short of brilliant. Thank you all I really did appreciate all your support.
We really appreciate this David! Thank you for the 5 star review for RMS Ashington and Alistair our Mortgage advisor.
5/5
GoogleWe recently used the broker service at RMS in Ashington. Alistair Bowman has been a fantastic guide throughout the process of buying our new home - from our opening meeting where he extensively laid out the end to end process to supporting us at each step of the way. We have had a number of issues with solicitors during our purchase and Alistair has constantly provided reassurance with professional and valued input. Alistair was very proactive and chased a number of elements in the process to try and speed up our house move. We are incredibly grateful for the service we received.
Hi James, thank you so much for taking the time to leave this wonderful 5* review for our mortgage advisor Alistair. We know that purchasing a property can cause a lot of unwanted stress, however we're glad Alistair was able to reassure you along the way. We hope you settle into your new home quickly.
5/5
GoogleWe had a fantastic experience with Rooke Matthews Sayer when buying our first house. Alistair Bowman, a mortgage manager in the firm was brilliant. He took my partner and I through every step of the way, keeping us on the right track and rapidly answering our (many!) questions. He made the whole experience a lot less stressful. We would highly recommend his services.
Thank you Faye for the wonderful 5 star review for our mortgage advisor Alistair at RMS Ashington. We hope you are settling into your new home well.
2/5
GoogleRating only, no written review.
Hello Jeanie We're very disappointed to see this review and in turn we have checked with the branch and they are unable to locate you on their system. If your review was indeed meant for the Whitley Bay branch and you would like to discuss this further you can email us at marketing@rmsestateagents.co.uk and we will be able to assist with this.
5/5
GoogleRating only, no written review.
Dear Susan, thank you so much for leaving 5*s for RMS Whitley Bay.
5/5
GoogleRating only, no written review.
Thank you so much for leaving RMS Whitley Bay 5*'s
5/5
GoogleRating only, no written review.
Thanks Jamie, for giving RMS Whitley Bay 5*s!
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to leave RMS Whitley Bay 5*s Claire, we really appreciate it!
5/5
GoogleRating only, no written review.
Hi David, thank you so much for giving RMS Whitley Bay a five star rating, we really appreciate it.
5/5
GoogleRating only, no written review.
Thank you for the five stars for RMS Whitley Bay Martin, we really appreciate it!
5/5
GoogleFirst class service with all requests dealt with promptly
Thanks Dave for the kind words and five shiny stars for RMS Whitley Bay!
5/5
GoogleExcellent, friendly, prompt and efficient service from Alison, Jan and the team. Would definitely recommend!
Hi Steven, Thank you so much for this 5 star review! We're very grateful to see you would recommend our service to others, this means a lot to us.
5/5
GoogleHi Would just like to say a big thank you to everyone at the Whitley Bay branch for all the help with the purchase of our new property. Cheers all.
Thank you David for giving RMS Whitley Bay 5 shiny stars! We really appreciate you taking the time to leave this review.
5/5
GoogleGreat service super communications and extremely helpful team. Went out of their way to move things forward and complete as promised!
Thank you for the five stars for RMS Whitley Bay Christine, we really appreciate it!
5/5
GoogleRecently sold through Rook Matthews Whitley Bay. Would highly recommend if buying or selling. Very knowledgeable and friendly staff. Informed at all points
Hi Brenda, thank you for leaving the team 5 shiny stars, it's very kind of you. We really appreciate the future recommendations!
5/5
GoogleWe would like to thank you for your warm and wonderful support over the last 12 months, very much appreciated, difficult process but we were fully supported and guided throughout by Jan Rix , Thank you Kindest Regards Deryk & Gary
Dear Deryk, thank you so much for your lovely five star review for RMS Whitley Bay. It's fantastic to hear that you felt supported throughout and thank you for highlighting Jan for this. We greatly appreciate you taking the time to leave this review.
5/5
GoogleSuper friendly staff who kept us fully informed when we were purchasing our bungalow. A pleasure to deal with.
Dear Christine, thank you so much for taking the time to leave this review for RMS Whitley Bay, we really appreciate it.
5/5
GoogleStaff were always extremely friendly and helpful. When things didn’t always go to plan they managed to keep us calm and talk through options. Would highly recommend.
Dear Colleen, thank you so much for taking the time to leave this 5* review for RMS Whitley Bay. We're thrilled to know you would recommend RMS.
5/5
GoogleStaff were great. Helpful, supportive and kept me informed at all times. House sold reasonably quickly considering the market, for a good price too.
Dear Elaine, thank you so much for taking the time to leave this five star review for RMS Whitley Bay. We really appreciate it!
5/5
GoogleGreat team at Whitley Bay Branch - Alison kept us informed at all stages - House sold immediately and the whole process was smooth and painless - would not hesitate to recommend Thank you everyone Rachel Hales
Dear Felicity/Rachel, thank you so much for the kind words and recommending RMS Whitley Bay with a five star review, we really appreciate it!
5/5
GoogleAlison, Jan and Nicola at the Whitley Bay branch made selling our house a breeze. Not only were they extremely professional but they went out of their way to make sure that things happened quickly. What is traditionally a stressful process was made so much easier by these ladies, 5 star service from start to finish.
This is so lovely to hear and I know our team at Rook Matthews Sayer Whitley Bay branch will be delighted to read your comments. Thank you so much for the kind words and taking the time to leave us a wonderful 5* review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Rook Matthews Sayer is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
2023 7 Gold across five branches The British Property Awards 2023 winners
2022 6 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Whitley Bay has the most, with 742 reviews rated 4.8 out of 5, followed by Morpeth with 736.
The nine Rook Matthews Sayer offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
