Trusted Agent profile
Verified
★★★★★
2,198 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,198 reviews on four platforms, rated 4.7 out of 5 overall.
293
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
120
Reviews on The Trusted Agent
All 3 offices
1,772
Reviews on Trustpilot
All 3 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleManaged to book a viewing with only 2hrs notice! Exceptional customer service from Charlie. Friendly and well informed agent. It was a pleasure!
Thank you for your wonderful feedback! We're glad Charlie could assist you on such short notice. It's great to hear you had a pleasant experience!
5/5
TrustpilotFriendly and professional estate agency service
I would highly recommend Robinsons Chester le street office. From Michael’s initial advice on valuation through to the excellent support and negotiation skills of Michelle, Karen and Chelsea, a sale was agreed in the first week of marketing and completion within 8 weeks. Fantastic service from start to finish.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
TrustpilotNo complaints
Friendly staff. Quick responses. People putting the for sale/sold signs are like ninjas 🥷- one minute there's nothing there, blink and suddenly there's a board up 😆
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
GoogleRating only, no written review.
Thank you so much for the 5-star rating! We're thrilled to know that you had a great experience with us. If you ever have any feedback or need assistance, feel free to reach out. We look forward to serving you again!
5/5
GoogleManaged to book a viewing with only 2hrs notice! Exceptional customer service from Charlie. Friendly and well informed agent. It was a pleasure!
Thank you for your wonderful feedback! We're glad Charlie could assist you on such short notice. It's great to hear you had a pleasant experience!
5/5
GoogleRating only, no written review.
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had such a positive experience with us. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again soon!
5/5
GoogleIt is a real estate agency that you must collaborate with if you are looking for a property to buy. They are professional and easy to communicate with.
Thank you for the recommendation! I appreciate the tip about the Professionalism and effective communication as they are definitely key factors when looking for a property to buy.
5/5
GoogleStaff with great experience and professionalism. Quick response too.
Thank you for your feedback! We're delighted to hear that you appreciated our team's experience, professionalism, and prompt responses. We strive to provide exceptional service to all our clients. If there's anything else we can assist you with, please don't hesitate to reach out.
5/5
GoogleThe agents are honest, open, and easy to talk to. Their transparency and communication made the process smooth and stress-free. I highly recommend their services to anyone looking for a reliable and trustworthy team.
Thank you for sharing your experience! It’s great to hear that the agents at Robinsons made the process smooth and stress-free with their honesty, openness, and excellent communication. Your recommendation means a lot!
5/5
GoogleI am thrilled to share my exceptional experience with Robinsons, and in particular, with Charlie, whose commitment to customer service truly sets him apart in the industry. From the moment I engaged their services, I have been consistently impressed by Charlie’s professionalism, dedication, and unwavering commitment to excellence. Going the Extra Mile Charlie embodies the very essence of going the extra mile. He consistently demonstrates an unparalleled level of enthusiasm and effort in everything he does. Whether it’s responding to late-night emails, taking early morning calls, or accommodating last-minute property viewings, Charlie has always been there, eager to assist and make the process as smooth as possible. His willingness to go above and beyond isn’t just a one-time occurrence, it’s a standard practice. Unmatched Availability What sets Charlie apart is his remarkable availability. In an industry where clients often feel like just another number, Charlie makes every individual feel valued and important. He has an uncanny ability to be accessible at any time, day or night, always ready to answer questions, offer advice, or provide reassurance. His responsiveness not only highlights his dedication but also instills a deep sense of trust and reliability. Expertise and Attention to Detail Charlie’s knowledge of the market and attention to detail are second to none. He takes the time to thoroughly understand the needs and preferences of his clients, ensuring that each recommendation is tailored and relevant. His insights into the local property market have been invaluable, guiding me through complex decisions with clarity and confidence. Exceptional Customer Service What truly makes Charlie shine is his customer-centric approach. He has a genuine passion for helping people find their perfect home, and this passion translates into every interaction. Charlie’s friendly demeanor, coupled with his professionalism, makes him a joy to work with. He not only meets expectations but frequently exceeds them, turning what can often be a stressful process into a pleasant and enjoyable experience. Conclusion In conclusion, I cannot recommend Robinsons Estate Agents and Charlie highly enough. His extraordinary commitment to his clients, exceptional availability, and unparalleled service have left a lasting impression. For anyone looking for a dependable, knowledgeable, and genuinely caring estate agent, Charlie is the absolute best in the business. He doesn’t just help you find a house; he helps you find a home, all while providing a level of service that is truly above and beyond. Thank you, Charlie, for your continued dedication and for making every step of the journey a positive experience. Your hard work and kindness are greatly appreciated! From your very happy customer Reanne and Shane
Thank you, Reanne and Shane, for such a heartfelt testimonial! It’s wonderful to hear about your positive experience with Charlie at Robinsons. His dedication and personalized service truly set him apart. Charlie’s commitment to going the extra mile, his availability, and his in-depth market knowledge make him an exceptional agent. We’re so glad you found your perfect home with his help. Thank you for sharing your story!
5/5
GoogleI have to say the service I received to sell my elderly mothers home was absolutely amazing. We called out 3 Local agents in the area and Charlie from Robinsons was the ONLY one that actually listened to my mothers needs. Found a buyer very quickly and even went the extra mile to personally give feedback in person as my mother has hearing problems over the Phone. 5 stars do not justify the service we received and it was an absolute pleasure to work with Charlie and his team. Thank you so so much Charlie and Robinsons.....Keep up your amazing work!
Thank you so much for sharing your experience. It’s wonderful to hear that Charlie and the team at Robinsons went above and beyond to take care of your mother’s needs. Providing such attentive and personalized service truly makes a difference. We’re glad they could make this process smooth and stress-free for you both. Your kind words mean a lot to them, thank you again!
5/5
GoogleHave been working with Charlie, Mark and the team at Robinsons Estate Agents directly over a number years. I cannot speak highly enough of Robinsons Estate Agents who consistently demonstrate exceptional professionalism, dedication to clients and expertise in Dunstable. The team work tirelessly to secure the best outcomes for their clients, always keeping their best interests at heart. If you are looking for a reliable, knowledgeable, and dedicated Estate Agent in Dunstable, look no further than Robinsons!
Thanks for the rave review! Next time, just tell everyone Robinsons Estate Agents are like the Avengers of real estate, minus the capes, but with all the heroics! 🏡💼😄 …
5/5
TrustpilotRobinsons Sedgefield Super Stars!
I have just completed my house sale using Robinsons Sedgefield branch and have to say the entire experience from first contact upto handing over my keys has been incredibly smooth and completely stress free thanks to Ryan, Sharon and Danni who have all been absolutely incredible! The Sedgefield team are a shining example to all other estate agents on how to be friendly, approachable and professional at all times! I would not hesitate to recommend everyone I know to use this agency! Thank you team Sedgefield for being absolute super stars and making what I feared would be a very difficult process into a total breeze!
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
TrustpilotHighly Recommended!
I have recently sold my house through Robinsons Chester le Street branch. The service from start to finish was faultless. From the valuation with Michael through to the sales progression with Karen, Michelle and Chelsea and finally completion the service was fast, efficient and super friendly. The communication was on point and nothing was a problem for them. Would definitely recommend.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
TrustpilotGreat service
Great service, very professional and did an excellent job with both renting & selling. Highly recommended!
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
GoogleVery helpful staff, especially Karen and Michelle at Chester le Street branch. Purchased property and they answered queries, chased up and contacted relevant parties promptly and got back to me. Thank you for all your help, especially Michelle on and around completion day.
5/5
TrustpilotA professional team.
Throughout whaf becane one of our more difficult sales chains, we were provided with an excellent service. All staff involved were professional,knowledgeable and courteous and made continuus efforts to effect a speedy process.Thank you
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
TrustpilotPerfect team at Sedgefield branch
I had an outstanding experience with the team at the Sedgefield branch of the agency. Ryon, Sharon, and Danni provided exceptional service and demonstrated a high level of professionalism and dedication throughout the entire process. Overall, this team is a perfect example of what great service should be. They went above and beyond to meet my needs and exceeded all my expectations. I highly recommend the Sedgefield branch and specifically Ryon, Sharon, and Danni for their remarkable service.Thank you for making my experience so positive!
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
TrustpilotCan't rate highly enough!
Robinsons in Bishop Auckland were fantastic to work with throughout the sale of our property. Lynn valued the property and was great to work with throughout.The viewings were really efficient and booked in with no hassle at all by Jamie-Lee & Allyson and the entire process was very smooth. Never had an issue at all getting in contact with any member of the Robinsons' team, even with some of our ridiculous enquiries. Definitely recommend these guys if you're looking to sell your property.Thank you all, it has been pleasure working with you!
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
TrustpilotFantastic service from the Chester-le-Street team
Michael, Michelle, Chelsea and Karen at the Chester-le-Street branch were a pleasure to deal with from the minute I first rang to put the house on the market. In no time it was on website with beautiful photos and within 2 weeks it was sold. I would highly recommend this lovely team, nothing is too much trouble for them.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
Trustpilot10 Gold Stars to Team Ryan, Sharon and Danni from Robinson Branch Sedgefield
Being new to the Sedgefield area and looking for a house specific to our needs, we met a wonderful team that we have rarely had in our lives. We are very happy to have met . Ryan, Sharon and Danni the team at Robinson Agency, Sedgefield Branch, are like part of our soul family. So close and full of professionalism with us and first of all with a lot of respect and politeness towards people. And we say this after almost a year since we met . Thank you for the dedication with which you work and if we could, we would give you 10 gold stars. Diana and Bogdan
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
GoogleVery kind, efficient, relaxed lovely estate agents to deal with! They got us into our rental quickly and easily and any issues that we’ve had they have been very easily contactable and came back to us quickly and with a lovely manner.
Thank you Molly so much for your kind words! We're thrilled to hear that you had a positive experience with our team. It's always our goal to make the process smooth and pleasant for our clients. If you need anything else, don't hesitate to reach out. Enjoy your new home!
5/5
Trustpilot5 star service
I have used Robinsons Estate Agent in Sedgefield for a number of years now. Ryan, Danni and Sharon are always friendly and extremely helpful and nothing is too much trouble for them. I would not go anywhere else for selling or letting a property.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
TrustpilotEXCELLENT FROM START TO FINISH
Our experience of Robinsons Estate agents in Durham was second to none from Start to finish, our house was valued by manager Keith and in line with what we believed it was worth, we achieved over our asking price and believe that this was down to the high standard of marketing and professionalism of Keith and his team Ann, Stacey, Emily, and Keighley who became 5 star Angels dealing with questions and queries as the sale progressed and making our sale so stress free what more could we have asked for other than to thank Keith, Ann, Stacey,Emily, and Keighley for making our forever home happen. We would throughly recommend this excellent estate agent team and would willing use them again if required Martin and Lesley
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards: Robinsons, Dunstable won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
