Trusted Agent profile
Verified
★★★★★
2,194 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,194 reviews on four platforms, rated 4.7 out of 5 overall.
289
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
120
Reviews on The Trusted Agent
All 3 offices
1,772
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAbsolutely fantastic team at Robinsons
Absolutely fantastic team at Robinsons, can’t recommending them enough. Thank you 🙏
Thank you for your recent review of Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
4/5
TrustpilotDurham staff were very helpful and…
Durham staff were very helpful and friendly answering questions at offering advice when needed.
Thank you for your recent review of Robinsons Estate Agents Durham, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotFive-star estate agent!
Robinsons was extremely responsive and answered all our queries promptly. They prepared and marketed the property materials efficiently, and proactively coordinated communications between the seller and buyer throughout the whole sale. We are very satisfied with their service and would highly recommend them.
Thank you for your recent review of Robinsons Estate Agents Durham, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotA big thank you to Michelle at the…
A big thank you to Michelle at the Bishop Auckland office. She was a great help in assisting us with the sale of our late mam's property and kept us informed of all developments during what was a very difficult week for our family. Thank you.
Thank you for your recent review of Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotExcellent service
Would just like to say what a well deserved 5* review Julie went above and beyond to keep me informed of the situation even though they were not my estate agents
Thank you for your recent review of Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotExcellent service- Wynyard
Big Thanks to Lynn, Jayne & Louise in the Wynyard office for there help in selling our property. All staff were helpful, professional & friendly, nothing was too much trouble. Queries were dealt with promptly, communication was excellent. Lynn’s cakes on completion were a lovely personal touch. Thank you.
Thank you for your recent review of Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotBig thanks to Robinsons Sedgefield Team
I'd like to give a big thanks to Ryan, Nicola and Sharon from Robinsons Sedgefield in helping to sell my house. From the initial visit with Ryan, and the follow ups with all the team, you have done what you said you would do. You have kept me up to date as much as was possible (solicitors not included ;D) and been a great help. Wishing you all the best for your future
Thank you for your recent review of Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotBig thanks to Robinsons Sedgefield Team
I'd like to give a big thanks to Ryan, Nicola and Sharon from Robinsons Sedgefield in helping to sell my house.
Thank you for your recent review of Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
GoogleRating only, no written review.
5/5
GoogleA series of unfortunate events (on the sellers part) meant I could never complete on the house I was buying through Robinson’s. Charlie was really good and worked until the death of the transaction to try and get things through. Gutted to have not made it work but the determination, willing and genuine care was really visible throughout. Special shout out to Mark too!!
Thanks, Miles. We gave it a good go, didn't we! Unfortunately some transactions just seem determined not to happen. Really appreciate the review and your patience throughout. It was a pleasure dealing with you, and hopefully next time we can find one that actually makes it to completion!
5/5
GoogleExcellent Service I would highly recommend Robinsons estate agents, Dunstable. From start to finish, they provided an excellent, professional and friendly service. They were knowledgeable, responsive and kept us fully informed throughout the process. Nothing was too much trouble, and their guidance and attention to detail made what could have been a stressful experience much easier. A thoroughly professional team and a pleasure to deal with. I would happily recommend them to anyone looking for a reliable and trustworthy estate agent. Michael Stott - Estate Executor
Thanks Michael. Appreciate the review and your support. It was a straightforward transaction from our side and a pleasure to deal with you throughout.
5/5
TrustpilotRobinsons Sedgefied branch
Initial contact with the Sedgefield Branch was a request for a valuation for the purpose of probate. Ryan’s professionalism and consideration at this particular time brought us to the conclusion to market the property with Robinsons. All the viewings were managed by staff without any problems. The property sold the same week of viewings. We thereafter are very grateful to Sharon who answered emails immediately (unlike solicitors) and chased up solicitors when we needed to know everything was progressing as expected. All round excellent service and much appreciated by our family.
Thank you for your recent review of Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotWe asked Robinsons the Sedgefield…
We asked Robinsons the Sedgefield office to sell our property and from the first contact I met Ryan who valued the property and talked me through the process and everything went well from there Nicola and Sharron at the Sedgefield office were always on hand to answer any questions and and quickly resolve any issues when they cropped up I would say the office was managed totally professionally and would recommend them to friends and family and not hesitate in using them again.
Thank you for your recent review of Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotRyan, Sharon & Nicola At the Sedgefield branch are wonderful
Ryan, Sharon & Nicola at the Sedgefield branch of Robinsons are all amazing. We’ve bought and sold a couple of houses with them now and they never fail to impress with their professionalism, attention to detail, efficiency and GSoH. The last house we sold got £10k more than we’d ever thought possible and both us and the buyers were over the moon.
Thank you for your recent review of Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
1/5
TrustpilotThe world's worst real estate agent
I only reply to messages once every two weeks. When I inquired about room A, I was told that room A was no longer available, leaving room B and C. Then I sent an email directly to inquire about rooms B and C. Two weeks later, I replied that neither room B nor C was available. I am very speechless about your efficiency and service
Thank you for your review. We’re sorry to hear you’re disappointed with your experience. However, the rental market is extremely fast-moving, and room availability can change within hours or days, not weeks. When you first enquired, you were advised that Room A had already been let, leaving Rooms B and C available at that time. Unfortunately, your follow-up response was received around two weeks later, and during that period both remaining rooms had also been secured by other applicants. Had your response been received sooner and your search been a little more proactive, there would have been a greater opportunity to secure one of the available rooms. We cannot reserve accommodation while waiting for responses, on the off chance you might be interested. We appreciate your feedback, but are very disappointed in your comments and don’t believe this reflects the level of service provided. We wish you every success in finding suitable accommodation.
5/5
TrustpilotGreat service from Chester le street…
Great service from the Chester le street branch! Michelle and the others were all great, I popped in to ask a few questions and they were so helpful and friendly. They booked the valuation as soon as as they could for me and got it all moving. The valuer explained everything and obviously has lots of experience. They found me a Tennant and had her moved in within 3 weeks. On the first Monday there were 5 viewings, the following week they sorted the referencing and the next week my Tennant’s moved in. They did everything smoothly and really know what they were doing. I’ve dealt with several estate agents over the years and these have definitely been the best. Thank you To you all.
Thank you for your recent review of Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
GoogleCharlie Robinson from Robinsons really stood out compared to other valuations I had from local agents.. his professional, thorough, and thoughtful approach gave me complete confidence. Highly recommended for anyone looking to sell!
Thank you so much, Natalie! We're thrilled to hear that Charlie made such a positive impression. His professional, thorough, and thoughtful approach is exactly what we strive for at Robinsons, and it's wonderful to know it gave you complete confidence. Your recommendation means a lot, wishing you all the best with your sale!
5/5
TrustpilotRobinsons Chester Le Street…
Shelagh at Robinsons Chester Le Street was extremely responsive and helpful throughout my sale. Nothing was too much trouble, including post-sale queries. In terms of listing my house, I can't remember the name of the man who valued / photo'd it but I was never pressured to sell for a price I wasn't happy with, and everything was my decision with guidance when I asked for it. Robinsons coordinated viewings I couldn't manage and always kept me in the loop. Robinsons were also cheapest fee wise, and I feel the service I received was excellent- I don't think paying another agent more would have benefitted any aspect of my sale. I'd 100% use again if ever selling a home.
Thank you for your recent review of Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotWould highly recommend
Everything ran smoothly from the initial valuation through to completion. Property was priced correctly and sold within 4 days of going on the market Really helpful staff
Thank you for your recent review of Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotHighly recommend the Robinsons Chester…
Highly recommend the Robinsons Chester le Street branch for the purpose of both sales and letting. Michelle, Chelsea, Shelagh & Michael were knowledgeable, helpful and patient to get things over the line. Much appreciated
Thank you for your recent review of our Robinsons Estate Agents Chester Le Street office, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotMichelle was amazing from start to…
Michelle was amazing from start to finish but everyone I dealt with at the Chester Le Street branch were great, super helpful and managed to sort everything completely stress free. So thanks to Michelle, Chelsea, Shelagh and Michael for selling our home so quickly!
Thank you for your recent review of our Robinsons Estate Agents Chester Le Street office, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotAngela was particularly helpful
Angela was particularly helpful, keeping me aware of progress with our purchase
Thank you for your recent review of Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotGreat Estate Agents
Friendly staff. Great communication. Patient and supportive every step of the way. Always a fantastic level of service whether as a letting agent or seller.
Thank you for your recent review of our Robinsons Estate Agents Chester Le Street, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotWe purchased a property through the…
We purchased a property through the Wynyard office and want to give Jayne, Louise and Lynn a big thank you. Communication was excellent and they went above and beyond in helping, what proved to be, a troublesome time with solicitors, go as smoothly as possible. Thank you ladies for a job well done. 👏 👏👏👏👏👏👏👏
Thank you for your recent review of our Robinsons Estate Agents Wynyard, it is very much appreciated. Regards Robinsons Management Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 380.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards: Robinsons, Dunstable won Trusted Agent.
