Robinsons Chester Le Street reviews

★★★★★ 5/5

Trustpilot

Great service from Robinsons Sedgefield

We couldn’t recommend Robinsons Sedgefield more - Ryan went out of his way to come out and take our photos after they’d closed on a Saturday and put our property on the market later that day. Nicola and Sharon in the office handled enquiries promptly and the team helped us to agree a sale and related purchase within 3 days of putting our property on the market. We were kept updated throughout and Robinsons Sedgefield helped the chain to navigate some practical issues that otherwise could have been very problematic.

Natalie · 30 June 2026

★★★★★ 1/5

Google

Be warned! Unscruplous estate agent Sheila was hideous to deal with. No wonder the seller prev pulled out if our experience was to go by! Had offer agreed (reluctantly by sheila) paid for checks & sent all info that was asked then told to fill in forms which we did straight away. She advised we pay £1000 to start solicitors checks then called hrs later saying theyd had a higher offer. We renovate properties & know how things work & this is a terrible estate agency! We would have completed straight away as no chain so lets hope for the seller that this new offer isnt a pull out like the prev one! Its estate agents who behave like this who give both buyers & sellers a nightmare.

Lynne · 16 March 2026

★★★★★ 5/5

Trustpilot

A big thank you to Michelle at the…

A big thank you to Michelle at the Bishop Auckland office. She was a great help in assisting us with the sale of our late mam's property and kept us informed of all developments during what was a very difficult week for our family.

Nicky · 1 September 2026

★★★★★ 5/5

Trustpilot

Michelle was amazing from start to…

Michelle was amazing from start to finish but everyone I dealt with at the Chester Le Street branch were great, super helpful and managed to sort everything completely stress free. So thanks to Michelle, Chelsea, Shelagh and Michael for selling our home so quickly!

Linzi · 24 July 2026

★★★★★ 5/5

Trustpilot

3 East Atherton

Vicki has been amazing from day 1 with us! We are more than halfway through our time with this house, and every small concern or worry we have had has been solved immediately! It has been very easy to communicate with Robinsons, and they always send somebody out immediately. The house is amazing, the staff are all incredibly friendly, and Robinsons are wonderful!

Broghan · 5 March 2026

★★★★★ 5/5

Trustpilot

Excellent service

Would just like to say what a well deserved 5* review Julie went above and beyond to keep me informed of the situation even though they were not my estate agents

Anthony · 28 August 2026

★★★★★ 5/5

Trustpilot

Highly recommend the Robinsons Chester…

Highly recommend the Robinsons Chester le Street branch for the purpose of both sales and letting. Michelle, Chelsea, Shelagh & Michael were knowledgeable, helpful and patient to get things over the line. Much appreciated

Louisa · 28 July 2026

★★★★★ 5/5

Trustpilot

We asked Robinsons the Sedgefield…

We asked Robinsons the Sedgefield office to sell our property and from the first contact I met Ryan who valued the property and talked me through the process and everything went well from there Nicola and Sharron at the Sedgefield office were always on hand to answer any questions and and quickly resolve any issues when they cropped up I would say the office was managed totally professionally and would recommend them to friends and family and not hesitate in using them again.

Keith · 10 August 2026

★★★★★ 5/5

Trustpilot

Big thanks to Robinsons Sedgefield Team

I'd like to give a big thanks to Ryan, Nicola and Sharon from Robinsons Sedgefield in helping to sell my house.

Karen · 20 August 2026

★★★★★ 5/5

Trustpilot

Robinsons Chester Le Street…

Shelagh at Robinsons Chester Le Street was extremely responsive and helpful throughout my sale. Nothing was too much trouble, including post-sale queries.

Laura · 31 July 2026

★★★★★ 5/5

Trustpilot

Robinsons Durham Sale and Purchase

We recently used Robinsons in Durham for sale of our old house and they were the agent for purchase of the new one. Communication was good throughout from Ann, Stacey, Keighley and Emily, while Keith was very knowledgeable valuing the house. Nothing was an issue throughout and would highly recommend.

Andrew · 24 December 2025

★★★★★ 5/5

Trustpilot

Excellent service- Wynyard

Big Thanks to Lynn, Jayne & Louise in the Wynyard office for there help in selling our property.

Helen · 24 August 2026

★★★★★ 5/5

Trustpilot

Chester Le Street review

My husband and I are very happy with the help we were provided throughout the process of selling our home. The staff have been friendly and attentive. We used the Chester Le Street Branch. Michelle, Chelsea, Shelagh and Michael were most helpful and I would recommend to anyone selling their home.

Maureen · 14 December 2025

★★★★★ 5/5

Trustpilot

Great customer experience

Just wanted to say a big Thank You to Shelagh and colleagues at the Chester le Street branch for excellent customer service during recent purchase of property. They demonstrated professionalism, respect and great communication. Helped to make the process less nerve wracking.

L · 24 February 2026

★★★★★ 5/5

Trustpilot

Robinsons Sedgefied branch

Initial contact with the Sedgefield Branch was a request for a valuation for the purpose of probate.

Lynne · 11 August 2026

★★★★★ 1/5

Trustpilot

The world's worst real estate agent

I only reply to messages once every two weeks. When I inquired about room A, I was told that room A was no longer available, leaving room B and C. Then I sent an email directly to inquire about rooms B and C. Two weeks later, I replied that neither room B nor C was available. I am very speechless about your efficiency and service

Dylan · 6 August 2026

★★★★★ 5/5

Trustpilot

Ryan, Sharon & Nicola At the Sedgefield branch are wonderful

Ryan, Sharon & Nicola at the Sedgefield branch of Robinsons are all amazing. We’ve bought and sold a couple of houses with them now and they never fail to impress with their professionalism, attention to detail, efficiency and GSoH. The last house we sold got £10k more than we’d ever thought possible and both us and the buyers were over the moon.

Netts · 7 August 2026

★★★★★ 5/5

Trustpilot

House sale - 10/10 Service

We sold our house this year through Robinson’s Durham branch and we couldn’t be more thrilled with the wonderful service from the team throughout the process. Keith was a pleasure to deal with for the valuation, and Ann, Stacey, Keighley and Emily were exceptional for the remainder. The team went above and beyond, and communication was prompt and professional. We were delighted with the marketing of our property, and thanks to the team we secured a buyer very quickly. If anybody is thinking about selling their property, I highly recommend you choose Robinson’s Durham.

Matthew · 30 September 2024

★★★★★ 5/5

Trustpilot

Robinsons Sedgefield Branch

From my initial contact through to photographs and my property being listed and advertised, I have been kept informed all the way by Danni, Sharon & Ryan. They kept me informed of the viewings booked & feedback afterwards. At all times I have found them to be very knowledgeable and helpful and they took time to answer any queries I had. I highly recommend Ryan and his team at Sedgefield should you be wanting to buy or sell a property.

Denise · 19 September 2024

★★★★★ 5/5

Trustpilot

Stressful experience softened by Shelagh and her team

Awful experience in general with it being a purchase of a repossession open to gazumping, but it is what it is and Shelagh and her team made it feel as less of a daunting experience as they could.

Alexander · 13 January 2026

★★★★★ 5/5

Trustpilot

Angela was particularly helpful

Angela was particularly helpful, keeping me aware of progress with our purchase

Jane · 24 July 2026

★★★★★ 5/5

Trustpilot

I am very pleased with the way that…

I am very pleased with the way that Robinson's Estate Agent of Sedgefield handled the sale of my property. Everything was handled very professionally from my initial contact requesting a valuation to Ryan coming out to see me and value the house and explaining everything very clearly. The sales staff were always very pleasant and were happy to talk you through any concerns. I would certainly recommend Robinson's at Sedgefield to anyone looking to sell there property. David

Mr · 20 September 2024

★★★★★ 3/5

Google

I bought my run down terraced property at Auction in Pelton County Durham Nov 2022. Big mistake . The world was in a bad state such as everything going up. It took us v long to refurbish cost a lot and poor workmanship let us down. We did quite lot of the work ourselves too. On top we were v far and took the gamble and didn’t see it. Also overpaid. Oh my god the problems didn’t finish even until the sale, when the sale happened through the modern auction method got a call from Robinsons saying there’s hole in the flat roof . Not my problem no more ! The person before us fixed ones before they died , we fixed it from top to bottom the man that gave the written guarantee called Philip Thompson with the company called “The roofer” and charge about 2 grand didn’t come to fix it after lying many times. And then the 3rd time Robinsons recommended builder called Joe Morrows with no company name which I found a little dodgy I went with them as Robinsons recommended them and previous parties let me down. He charge £2300 roughly fixed it with “rubber roof” that he said never went wrong with him and was v confident with it, he gave us a guarantee which was passed to the buyer. Not sure if they knew what they doing or it was some sort of a dark magic . Would I ever buy up north again NO . Poor returns generally . As well as many problems especially mining . Most people at Robinsons were ok. However when we eventually had a buyer (still to our loss) they wasted 3 months of our time and said the survey wasn’t favourable and ducked out honestly stupid rule that needs to change. We didn’t want to waste more time and money with a survey ourselves or rent it out as returns aren’t great, so we took it to the modern method auction. Their partner company “iamsold”. The guy I had called Jack was a nightmare always had to chase him and I think he purposely was waiting for us to reduce the price so he had an investor lined up for the sale, this process took v long too. Absolutely avoid I’m sold as their fees are extremely ridiculous. Our buyer ended up paying around £8000 which was shared with Robinsons. Do i recommend Robinsons, I give them the benefit of doubt hence 3 stars do I recommend Iam sold no way . They also delayed the sale. With all the utility bills running .The whole thing from buying to selling took almost 3 years !!! Losing a lot on it too.

Belal · 16 September 2025

★★★★★ 5/5

Trustpilot

Robinsons Sedgefield Super Stars!

I have just completed my house sale using Robinsons Sedgefield branch and have to say the entire experience from first contact upto handing over my keys has been incredibly smooth and completely stress free thanks to Ryan, Sharon and Danni who have all been absolutely incredible! The Sedgefield team are a shining example to all other estate agents on how to be friendly, approachable and professional at all times! I would not hesitate to recommend everyone I know to use this agency! Thank you team Sedgefield for being absolute super stars and making what I feared would be a very difficult process into a total breeze!

Vicky · 23 July 2024