Trusted Agent profile
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★★★★★
2,198 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,198 reviews on four platforms, rated 4.7 out of 5 overall.
293
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
120
Reviews on The Trusted Agent
All 3 offices
1,772
Reviews on Trustpilot
All 3 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotHighly recommend the Robinsons Chester…
Highly recommend the Robinsons Chester le Street branch for the purpose of both sales and letting. Michelle, Chelsea, Shelagh & Michael were knowledgeable, helpful and patient to get things over the line. Much appreciated
Thank you for your recent review of our Robinsons Estate Agents Chester Le Street office, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotMichelle was amazing from start to…
Michelle was amazing from start to finish but everyone I dealt with at the Chester Le Street branch were great, super helpful and managed to sort everything completely stress free. So thanks to Michelle, Chelsea, Shelagh and Michael for selling our home so quickly!
Thank you for your recent review of our Robinsons Estate Agents Chester Le Street office, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotAngela was particularly helpful
Angela was particularly helpful, keeping me aware of progress with our purchase
Thank you for your recent review of Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotGreat Estate Agents
Friendly staff. Great communication. Patient and supportive every step of the way. Always a fantastic level of service whether as a letting agent or seller.
Thank you for your recent review of our Robinsons Estate Agents Chester Le Street, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotWe purchased a property through the…
We purchased a property through the Wynyard office and want to give Jayne, Louise and Lynn a big thank you. Communication was excellent and they went above and beyond in helping, what proved to be, a troublesome time with solicitors, go as smoothly as possible. Thank you ladies for a job well done. 👏 👏👏👏👏👏👏👏
Thank you for your recent review of our Robinsons Estate Agents Wynyard, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotGreat service from Michelle
Great service from Michelle, Chelsea, shelagh and Michael at the chester le branch. I felt I could contact them about any issues and they would resolve as quickly as possible. Would definitely use them again
Thank you for your recent review of our Robinsons Estate Agents Chester Le Street, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotRecently sold our house with Robinsons…
Recently sold our house with Robinsons sedglefield, always went above and beyond to support, from the initial consult with Ryan which was great, very friendly and knowledgeable to the contact with Sharon and Nicola throughout the process, they were all very approachable, always happy to help and in the end Sharon’s support was fantastic, would 100% recommend.
Thank you for your recent review of our Robinsons Estate Agents Sedgefield, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotGreat service from Robinsons Sedgefield
We couldn’t recommend Robinsons Sedgefield more - Ryan went out of his way to come out and take our photos after they’d closed on a Saturday and put our property on the market later that day. Nicola and Sharon in the office handled enquiries promptly and the team helped us to agree a sale and related purchase within 3 days of putting our property on the market. We were kept updated throughout and Robinsons Sedgefield helped the chain to navigate some practical issues that otherwise could have been very problematic.
Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotCouldn’t fault them
Couldn’t fault them! Great communication, also so compassionate when our first sale fell through which meant a lot. Huge huge shout out for Ryan, just the sweetest person and couldn’t do enough for us
Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotPleasure to deal with Robinsons
Pleasure to deal with Robinsons in sedgefield. Wouldn’t hesitate to use them again in the future when buying or selling a house in the area.
Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
GoogleRating only, no written review.
Hi Tony, Thank you for your 5 star rating. We really appreciate you taking the time to leave us a review. It was a pleasure assisting you, and we're delighted that you had a positive experience with our team. If we can help with anything in the future, please don't hesitate to get in touch. Kind regards,
5/5
GoogleCharlie was absolutely fantastic when showing me around the property. He was friendly, professional, and made the whole viewing experience feel relaxed and enjoyable. He knew the house inside and out, answered all of my questions honestly, and never made me feel pressured at any point. What stood out most was how approachable and genuine he was. He took the time to understand what I was looking for and was happy to explain details about the property and the local area. It’s clear that he genuinely cares about helping people find the right home. A real credit to the estate agency, and I wouldn’t hesitate to recommend Charlie to anyone looking to buy or rent a property.
Hi Melissa, Thank you so much for your kind words and for taking the time to leave such a thoughtful review. We are delighted to hear that you had such a positive experience with Charlie. He takes great pride in providing a professional yet relaxed approach, so it is fantastic to know this came across during your viewing. Your comments about his knowledge, honesty, and genuine care really do mean a lot. I will be sure to pass on your feedback to Charlie, as I know he will truly appreciate it. If we can assist you any further during your property search, please do not hesitate to get in touch. Kind regards, Robinsons Estate Agents Ltd
5/5
GoogleEstate agent/charlie friendly, prompt timing for house viewing. Really helpful and polite, good knowledge of the property and willing to seek information needed, if not known to him already. great communication from the company. Thank you
Hi Ali, Thank you so much for your wonderful 5 star review. We're delighted to hear that Charlie made such a positive impression and that you found him friendly, helpful and knowledgeable throughout the viewing process. Providing clear communication and ensuring our clients have the information they need is something we take great pride in, so it's fantastic to know this was reflected in your experience. We'll be sure to pass your kind comments on to Charlie, who will be thrilled to receive your feedback. Thank you again for taking the time to share your experience, and we wish you all the very best with your property search.
5/5
TrustpilotFrom start to finish of our sales…
From start to finish of our sales process. The staff were extremely helpful, with regular updates on a weekly basis & at the end of the process they updated me daily. The customer service from Jane & Louise was second to none. I would highly recommend the Wynyard office for a very effective & efficient service .
Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotVery professional
Very professional. Also very helpful for any questions to answered for the process of the process selling property. Recommend to family and friends
Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
GoogleOur sale has yet to complete but great service so far from Robinsons, Charlie in particular. Very responsive and helpful but not pushy.
Hi Samantha, Thank you so much for your kind words. We are really pleased to hear that your experience has been positive so far. Charlie will be delighted to know his support and responsiveness have made a difference. We look forward to seeing you through to a smooth and successful completion. Best wishes, Robinsons Team
5/5
TrustpilotFantastic service from the Spennymoor branch
Fantastic service from Sam & the team at Spennymoor branch who dealt with our sale & purchase. Sam managed to arrange a viewing and negotiate a sale within just one hour of valuing my house!! He then negotiated the purchase for our new property a couple of days later. So impressed with his professionalism & customer service, Mandy and the team then kept in regular contact between January and May whilst the sales were going through. Would definitely recommend as the process was so seamless!
Thank you so much for your recent review and kinds words about Robinsons Estate Agents Spennymoor Office, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotThe service provided was excellent from…
The service provided was excellent from Keith coming to value and promote the property with excellent photos, no board was needed. 1st person to view bought it. Staff were extremely helpful and kept us up to date at all times. Completion in 9 weeks. Can’t thank you all enough. Keith and Christine Knott
Thank you so much for your recent review and kinds words about Robinsons Estate Agents Durham Office, it is very much appreciated. Regards Robinsons Management Team
5/5
GoogleNice and professional team. Thank you.
Thank you for your kind review, Valentin. We really appreciate your feedback.
5/5
GoogleCharlie was very helpful and informative. I've got no complaints.
Hi Adam, thank you for taking the time to leave a 5 star review. We are really pleased to hear Charlie was helpful and informative and that you had a positive experience with us. If we can help with anything in the future, please do not hesitate to get in touch.
5/5
GoogleThe view was extremely perfect. The place imaculate. Charlie was very helpful and answered to all my questions simple and professionally at same time. I really liked the property itself and the way how it was presented to me by Charlie.
Thank you so much, Lidia, for your kind words. We’re delighted to hear you enjoyed the property and its views, they really are something special. I’ll be sure to pass your feedback on to Charlie, he’ll be pleased to know he made such a positive impression and was able to make the experience clear and professional for you. We truly appreciate you taking the time to share your experience and hope to assist you again in the future.
5/5
TrustpilotWould highly recommend Robinsons Estate…
Would highly recommend Robinsons Estate Agents. From start to finish they have gone above and beyond for me. All of the staff are absolutely brilliant! Super friendly, helpful and nothing is too much trouble for them. Michelle, Chelsea, Shelagh and Michael, thank you for all of your help and for providing a fantastic service
Thank you so much for your recent review and kinds words about Robinsons Estate Agents Chester Le Street Office, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotService we received was exemplary
Service we received was exemplary, we were kept in touch all the way through the process by Stacey, Emily and Ann. We highly recommend Robinsons to all family and friends, we tried the rest but Robinsons were the best!
Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
5/5
TrustpilotI used Robinsons Durham to sell my property
I used Robinsons to sell my property and I can recommend them 100% they are very professional and kept me informed through out the process. A special shout out to Anne, Emily and Stacey at the Durham branch who are a asset to the team.
Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards: Robinsons, Dunstable won Trusted Agent.
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