5/5
The Trusted AgentLandlord Services
Excellent Agent. Very efficient and great communicator. Had no trouble finding a tenant, great inventory service and ongoing management service too. Reasonable rates and repair service (if needed).
Trusted Agent profile
Verified
Robinsons estate agents in Chester Le Street, Dunstable and Reigate
★★★★★
2,198 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,198 reviews on four platforms, rated 4.7 out of 5 overall.
293
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
120
Reviews on The Trusted Agent
All 3 offices
1,772
Reviews on Trustpilot
All 3 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers27 reviews
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
Buyers16 reviews
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
Landlords36 reviews
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
Tenants19 reviews
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Our offices
Robinsons's three offices, most reviewed first. Each has its own page.
- Robinsons Chester Le Street45 Front Street, DH3 3BH1,810 reviews · 38 on Google (4.0)20 in the last 90 days
- Robinsons Dunstable20 West Street, LU6 1SX384 reviews · 251 on Google (4.4)9 in the last 90 days
- Robinsons Reigate1 Bancroft Road, Reigate, RH2 7RP4 reviews · 4 on Google (5.0)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Robinsons office
Newest first, from every platform, with the office each review is about. First names only.
The Trusted Agent5/5
The Trusted Agentthinking of selling?
When selling my house I contacted a few agents in my area and hated all of them. All they seemed worried about was their fee. Then I stumbled across Robinsons, who where totally different. When Mark came round to view the house, he was not pushy or bossy. He literally came in, discussed what we wanted and left it for us to decide. Now that may have been a clever tactic, but nevertheless it worked and I like the way he did business. We, of course, decided to use Robinsons and our house was sold by the 3rd viewing. Couldn't of asked for more. Everything went through according to plan. I now rent a property Robinsons and again I am very happy with the service. If you are thinking of putting your home on the market, I seriously recommend you give Robinsons a call
5/5
The Trusted AgentGreat Service
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have confidence that if they say they are going to do something, they will. We no longer have the property, but should we have the need of an estate agent, they will be my first port of call. Thanks to Mark and the team for all your help over the past 4 years.
5/5
The Trusted Agentthinking of renting?
I have rented a flat through Robinsons for nearly 2 years now. As I had never rented before, I was a bit wary, but I have to say I do not know what I was worrying about.. Michael @ Robinsons always responds immediately to any questions/queries /issues.. Nothing is every too much for him. I absolutely love the flat I am renting and hope to stay here for the foreseeable future. I would not hesitate to recommend Robinsons to anyone looking to rent a property.
5/5
The Trusted AgentExcellent Friendly Service
Robinsons, are a great letting agent. they gave me so much help and support when I had to move out of my home and into rented. They helped me every step of the way and when the landlord decided to sell the house and became difficult they supported me. The staff are all very friendly and very helpful. would definitely use them again and would recommend them. thank you guys and Girls (Tracey)
5/5
The Trusted AgentHonest and efficient!
I rent my property out through Robinsons even though they aren’t local because they’d been recommended to me. I didn’t regret it. They found great tenants, quickly, and were super efficient with getting everything sorted. I had one issue with the property within the first week of the tenants moving in which they sorted straight away. They’re always honest about what’s going on and everything is done on time. A great service – thank you!
5/5
The Trusted AgentGreat service!
Have sold a fair number of houses in my time though different Agents and I have to say that Robinsons made this sale the easiest yet, despite delays with the chain along the way. Not only did they sell my property quickly, at the price I wanted, but at times it was all fairly stressful and I probably wasn’t always the easiest person to deal with, but they were always patient and supportive and helped to make the process as easy as it could be. Honestly wouldn’t go anywhere else now!
5/5
The Trusted AgentRobinsons fully managed service was fantastic..
As a new landlord, Robinsons fully managed service was fantastic. Mark and his friendly team provided a knowledgable and efficient service and took away any worry I had as, a then, inexperienced landlord. They have always found me good tenants which is reflective of their thorough referencing/credit checks. The team were always happy to answer any queries I had and gave sound advice when I needed it. Their services come highly recommended. N.Rose (Landlord).
1/5
GoogleAbsolute appalling service, If you have the unfortunate need to deal with these guys, keep everything to email for future reference! Lucky for us I kept all conversations over email as backup, we opened a case with TDS as they were refusing to refund all of our deposit, and subsequently TDS went in our favour and refunded the deposit bar a small amount for damaged we caused to the property which we advised Robinsons (again over email) straight after the incident occurred! we accepted this charge as we caused the damage. If you rent with these guys, make sure the inventory is fully up to date and include 'everything' as they quote extortionate prices for fix / cleaning services after you have left the property! which again TDS agreed was totally unacceptable.
Agent replied
Thank you for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us. We pride ourselves on providing a good service to both our tenants and landlords but in some cases we do get it wrong and If we have made a mistake we will say so and let you know what we will do to put it right. We take complaints about our service very seriously. You surrendered your tenancy October 2013 and you wrote your review August 2014 (10 months following the event) unaware of your complete dissatisfaction. The reason I believe for your upset was the proposed deductions made to your deposit following our check out procedure. In order to resolve this quickly a dispute was raised with the TDS (The Deposit Service) for an independent adjudication. In their conclusion they (TDS) may an awarded to the landlord for £140.00 from your deposit towards damages to walls requiring repair/s, additional damage caused to bathroom fittings and a large burn mark (iron) to the bedroom that was covered/hidden by a red rug. As a managed letting agent, making any deduction from a tenant/s deposit is not something that we take pleasure in or gain from, but we have a duty of care to maintain the landlords investment.
5/5
The Trusted AgentVery efficient
As a landlord over the past few years I have purchased properties and subsequently let them through Robinsons. I have always found both their sales and letting team to be helpful, very efficient and extremely knowledgeable. I would highly recommend them as an estate agent.
1/5
GoogleAbsolute appalling service, If you have the unfortunate need to deal with these guys, keep everything to email for future reference! Lucky for us I kept all conversations over email as backup, we opened a case with TDS as they were refusing to refund all of our deposit, and subsequently TDS went in our favour and refunded the deposit bar a small amount for damaged we caused to the property which we advised Robinsons (again over email) straight after the incident occurred! we accepted this charge as we caused the damage. If you rent with these guys, make sure the inventory is fully up to date and include 'everything' as they quote extortionate prices for fix / cleaning services after you have left the property! which again TDS agreed was totally unacceptable.
Agent replied · 27 December 2024
Thank you for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us. We pride ourselves on providing a good service to both our tenants and landlords but in some cases we do get it wrong and If we have made a mistake we will say so and let you know what we will do to put it right. We take complaints about our service very seriously. You surrendered your tenancy October 2013 and you wrote your review August 2014 (10 months following the event) unaware of your complete dissatisfaction. The reason I believe for your upset was the proposed deductions made to your deposit following our check out procedure. In order to resolve this quickly a dispute was raised with the TDS (The Deposit Service) for an independent adjudication. In their conclusion they (TDS) may an awarded to the landlord for £140.00 from your deposit towards damages to walls requiring repair/s, additional damage caused to bathroom fittings and a large burn mark (iron) to the bedroom that was covered/hidden by a red rug. As a managed letting agent, making any deduction from a tenant/s deposit is not something that we take pleasure in or gain from, but we have a duty of care to maintain the landlords investment.
1/5
GoogleUseless. Often didn't answer the phone at weekends, left to do our own viewings despite the house being about 200m from their office and when we did finally agree a sale it turned out the buyer didn't have any funds. Steer clear...
Agent replied
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us, whether an error was made on our part or some miscommunication, I'm not sure. We had agreed a sale on your property in June 2011 and the sale unfortunately didn’t proceed due to changes you had made to your property, in regards to conservations issues, preventing the buyer to gain sufficient funds to proceed with the purchase. However, your review was written February 2014 (3 yrs following the event) and we were obviously unaware of your dissatisfaction but would welcome the opportunity to sit down with you and discuss further. Mark Robinson
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Robinsons
Which Robinsons office has the most reviews?
Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 384.
Where are the Robinsons offices?
The three Robinsons offices, by town:
- Chester Le Street: 45 Front Street, Chester Le Street, DH3 3BH
- Dunstable: 20 West Street, Dunstable, LU6 1SX
- Reigate: 1 Bancroft Road, Reigate, RH2 7RP
What do sellers say about Robinsons?
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
What do buyers say about Robinsons?
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
What do landlords say about Robinsons?
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
What do tenants say about Robinsons?
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Has Robinsons won any awards?
Yes. In The Trusted Agent 2026 awards: Robinsons, Dunstable won Trusted Agent.
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